Care Management Associate 100% Work From Home Company: CVS Health
Position: Care Management Associate
Job Type: Full-Time, Permanent (100% Remote)
Location: Work From Home (Springfield, IL Base)
Salary: $18.50 – $38.82 per hour
Application Window Closes: November 12, 2025
Posted: [08/11/2025]
A Message from the Chief Medical Officer at CVS Health
Dear Future Colleague,
In a world where healthcare can often feel fragmented and impersonal, we at CVS Health believe in a different approach. We believe in building a world of health around every single person—a world that is more connected, more convenient, and, above all, more compassionate. Our mission is to surround consumers with care that meets them where they are, and this begins with our people.
As a Care Management Associate, you will not be just a remote worker; you will be the vital human connection for our members navigating their health journey. You are the calm voice on the phone, the diligent organizer behind the scenes, and the empathetic guide who helps people access the care they need. You are the heart of our operation, ensuring that no one feels alone in the complex landscape of healthcare.
If you are looking for a career that offers more than just a paycheck—a role where your work has a direct, positive impact on people’s lives—then we invite you to bring your heart to CVS Health.
Sincerely,
The CVS Health Leadership Team
1. Who We Are: CVS Health – A Leader in Health Solutions
CVS Health is the nation’s premier health solutions company, with a bold vision to reshape the future of healthcare. We are not just a pharmacy or an insurance provider; we are an integrated health company dedicated to making health care more accessible and affordable. With a local presence in communities across the country, robust digital channels, and over 300,000 dedicated colleagues, we are uniquely positioned to care for people where, when, and how they need it.
Our culture is built on a foundation of purpose-driven work. Every day, we come to work with “heart,” committed to improving the lives of the millions of Americans we serve. When you join CVS Health, you become part of a team that is passionate about transforming health care and making a tangible difference.
2. Your Mission: The Role of a Care Management Associate
As a Care Management Associate within our Aetna division, you will be a crucial navigator in the healthcare system for our members. Your primary mission is to support the comprehensive coordination of medical services, acting as a key point of contact and support. You will be the foundational support for our Care Team, ensuring that members receive the right care at the right time.
Think of yourself as a healthcare concierge. You will help screen members, facilitate the intake process, and support the implementation of personalized care plans. Your meticulous work promotes the effective utilization of healthcare services and supports the overall quality and effectiveness of the care we provide. You are the critical link that helps turn a complex healthcare journey into a manageable and positive experience.
3. A Day in the Life: Your Key Responsibilities
Your daily activities will be dynamic, impactful, and centered around member support. Key responsibilities include:
- Care Team Intake and Screening: You will be responsible for the initial stages of the care management process, conducting member screenings and gathering essential information to help the Care Team understand each member’s unique needs.
- Care Plan Implementation Support: You will work closely with nurses, social workers, and other healthcare professionals to support the execution of personalized care plans, ensuring members understand and can follow their prescribed health pathways.
- Comprehensive Service Coordination: Your role involves coordinating a wide range of medical services, from scheduling follow-up appointments to assisting with referrals and connecting members with necessary resources.
- Member Communication and Support: You will serve as a telephonic liaison for members, answering questions, addressing concerns, and providing proactive support to promote positive health outcomes.
- Data Management and System Navigation: You will utilize internal and external computer systems to document interactions, update member records, and track the progress of care plans, ensuring all information is accurate and up-to-date.
- Multi-Disciplinary Collaboration: You will effectively participate in a team that includes both internal colleagues (like nurses and pharmacists) and external participants (like physicians and clinic staff) to provide a seamless care experience.
4. What You Bring: Qualifications & Skills
We are looking for individuals who are not only skilled but are naturally compassionate and organized. The ideal candidate possesses a blend of administrative competence and interpersonal warmth.
Required Qualifications:
- Experience: 2-4 years of relevant experience as a medical assistant, clinical office assistant, or in a similar healthcare administration role.
- Technical Proficiency: Must possess strong computer literacy with the ability to navigate through multiple internal and external computer systems. Proficiency in Microsoft Excel and Word is required.
- Education: A High School Diploma, G.E.D., or equivalent higher education is required.
Preferred Qualifications:
- Exceptional Communication Skills: Outstanding verbal and written communication skills, with a particular strength in telephonic communication. You must be able to convey complex information with clarity and empathy.
- Medical Terminology: Familiarity with basic medical terminology and concepts used in care management.
- Customer Service Excellence: Strong customer service orientation with a passion for coordinating service delivery. This includes attention to detail, sensitivity to member issues, and the proactive identification and resolution of challenges.
- Collaborative Spirit: The ability to work effectively as part of a multi-disciplinary team, building rapport with both internal and external partners.
Core Competencies & Desired Attributes:
| Competency Area | Specific Skills & Attributes |
|---|---|
| Administrative & Technical | – Proficiency in MS Office Suite (Excel, Word) – Accurate Data Entry and record keeping – Multi-System Navigation across healthcare platforms – Strong Organizational abilities |
| Clinical Understanding | – Basic Medical Terminology knowledge – Understanding of Care Coordination workflows – Awareness of Healthcare Services and resources – Patient Privacy (HIPAA) compliance |
| Communication & Interpersonal | – Emppathetic and Active Listening – Clear Telephonic Communication – Professional and Patient Demeanor – Ability to De-escalate Situations |
| Personal Attributes | – Proactive & Resourceful problem-solver – Detail-Oriented with high accuracy – Compassionate & Patient-Focused – Adaptable in a fast-paced environment |
5. The CVS Health Advantage: Compensation & Benefits
We are committed to investing in our colleagues’ physical, emotional, and financial well-being. Our package is designed to support you and your family in being the healthiest you can be.
Compensation & Financial Benefits:
- Competitive Hourly Pay: A base pay range of $18.50 – $38.82 per hour, determined based on your experience, education, and geographic location.
- Incentive Programs: This position is eligible for a CVS Health bonus, commission, or short-term incentive program.
- 401(k) with Company Match: Plan for your future with our retirement savings plan, including matching company contributions.
- Employee Stock Purchase Plan: Become an owner in the company you help grow.
Health & Wellness Benefits:
- Affordable Medical Plans: A range of medical plan options to meet your needs.
- No-Cost Wellness Programs: Access to wellness screenings, tobacco cessation, weight management programs, confidential counseling, and financial coaching.
- Comprehensive Health Coverage: Dental, vision, and prescription drug coverage.
Work-Life Balance & Career Growth:
- Paid Time Off: Generous paid time off to rest and recharge.
- Flexible Work Schedules: The stability of a full-time role with the convenience of a remote work environment.
- Family Leave & Dependent Care Resources: Support for you and your family.
- Tuition Assistance: Programs to help you further your education and career.
6. Your Career Growth Path
This role is a launchpad for a fulfilling career within the vast CVS Health enterprise. The skills you develop as a Care Management Associate are highly transferable and valued across the organization.
7. Our Hiring Process: What to Expect
We have designed a transparent and respectful process to get to know you.
- Application Review: Submit your application online. Our talent acquisition team will review your resume for alignment with the role’s requirements.
- Virtual Interview: A phone or video interview with the hiring team to discuss your experience, skills, and interest in the position.
- Potential Assessments: You may be asked to complete a brief skills assessment to demonstrate your computer literacy and problem-solving abilities.
- Offer & Onboarding: Successful candidates will receive a formal offer. Our comprehensive onboarding program will equip you with the knowledge and tools to succeed from day one.
Ready to Bring Your Heart to Every Day? Apply Now!
If you are a compassionate, detail-oriented individual with a background in healthcare administration and a desire to make a real difference in people’s lives, we would be honored to receive your application.
This is more than a job; it’s an opportunity to be a part of something bigger. Join us in transforming health care, one member at a time.