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Front Desk Associate Job 2025 at Coastal Eye Associates Location: Webster, TX
Position: Front Desk Associate
Job Type: On-Site, Full-Time
Posted: 12/11/2025
A Warm Welcome from Coastal Eye Associates
Imagine starting each day knowing that you are the first point of contact for someone on their journey to better vision and eye health. At Coastal Eye Associates, we don’t just see patients; we see individuals with unique stories, concerns, and hopes. We are seeking a Front Desk Associate who understands that a warm smile, a reassuring voice, and an organized approach can transform a routine medical visit into an exceptional patient experience.
If you are a dedicated professional with a passion for helping others and a knack for creating order in a fast-paced environment, you might be the perfect person to welcome our patients into our care. This is more than an administrative role; it’s the heartbeat of our practice, setting the tone for every patient’s journey with us.
Who We Are: A Legacy of Vision and Care
Coastal Eye Associates is a premier ophthalmology practice dedicated to providing complete and comprehensive eye care for you and your entire family. Our philosophy is built on a simple but profound principle: to treat not only the ocular needs of our patients but to care for them as individuals.
From routine eye exams that ensure a child can see the board clearly at school to complex surgical procedures that restore sight and independence, the trust and wellbeing of our patients are our absolute first priority. All our medical doctors are board-certified ophthalmologists with extensive experience across all areas of ophthalmic medicine, including:
- Cataract Surgery
- Glaucoma Management
- Retina Care
- Cornea Services
- Pediatric Ophthalmology
- Routine and Medical Eye Exams
When patients walk through our doors, they become part of our family. We are looking for a Front Desk Associate who embodies this spirit of family and excellence.
Your Role: The Face and Voice of Our Practice
Position Summary
As the Front Desk Associate, you will be the cornerstone of our practice’s operations and patient relations. You will provide exceptional, empathetic service both in person and over the phone, creating a welcoming and efficient environment from the moment a patient contacts us. Your role is critical in building the trust that allows our clinical team to provide outstanding medical care.
You will be responsible for interviewing patients to obtain complete and accurate demographic, financial, and insurance information, which is essential for billing. This position requires a unique blend of clerical precision, interpersonal warmth, and problem-solving skills to maintain the smooth flow of operations in our medical office.
A Day in the Life: Key Responsibilities
Your day will be dynamic and varied, filled with opportunities to make a tangible difference. Your core responsibilities will include:
Patient Interaction & Customer Service:
- Greet every patient and visitor with a warm, professional, and welcoming demeanor.
- Display the highest level of professionalism and provide superb customer service consistently.
- Manage multiple patient communication pathways, including multi-line phone systems, a messaging portal (Solution Reach Conversations), and email/fax.
- Act as a liaison between patients and our clinical staff to ensure a seamless and positive patient experience.
Administrative & Clerical Excellence:
- Conduct patient interviews to collect and meticulously review all demographic and insurance information for accuracy.
- Schedule, reschedule, and confirm patient appointments using our practice management software.
- Verify patient insurance eligibility and benefits prior to appointments.
- Collect patient copays, co-insurance, and outstanding balances at the time of service.
- Ensure all patient intake forms are signed, completed, and properly filed.
- Process requests for medical records in strict compliance with our policies and HIPAA regulations.
Financial & Operational Management:
- Maintain the cleanliness and organization of the front desk area.
- Balance cash drawers and prepare daily deposit reconciliations.
- Enter and update patient information in our electronic health records (EHR) system with a high degree of accuracy.
- Coordinate with the back-office clinical team to manage patient flow and minimize wait times.
Are You the Right Fit? Qualifications We Value
We are looking for a candidate who is not only skilled but also aligns with our compassionate and professional culture.
Education & Certifications:
- Required: High School Diploma or Equivalent Certificate.
Required Experience & Skills:
- A minimum of 2 years of experience in a medical office or healthcare setting.
- A minimum of 2 years of experience with healthcare insurance verification, benefits, and terminology.
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
- An impeccably clean, polished, and professional image.
- Must be highly dependable, organized, and punctual.
Personal Attributes & Interpersonal Skills:
- A strong, genuine desire to assist others and provide excellent customer service.
- Outstanding interpersonal and communication skills—you can put anyone at ease.
- The ability to learn quickly, retain training, and think independently to solve problems.
- Grace under pressure and the capacity to manage multiple tasks simultaneously without compromising quality.
- A team-player mentality with a positive, can-do attitude.
Preferred Skills (A Plus, But Not Required):
- An understanding of basic medical terminology, particularly in eye care.
- Prior experience with electronic health records (EHR) or practice management software.
What We Offer: A Comprehensive Benefits Package
At Coastal Eye Associates, we believe in taking care of our team members so they can take exceptional care of our patients. We are proud to offer a competitive and comprehensive benefits package designed to support your health, financial future, and overall well-being.
Benefits Overview Chart
| Benefit Category | Details |
|---|---|
| Health & Wellness | Medical, Dental, and Vision Insurance |
| Financial Future | 401(k) Retirement Plan with Company Match |
| Tax-Advantaged Accounts | Health Savings Account (HSA) and Flexible Spending Account (FSA) |
| Time Off | Generous Paid Time Off (PTO) Package |
| Convenient Care | Telemedicine Services |
| Additional FREE Benefits | Employee Assistance Program (EAP), Group Life/AD&D Insurance, Short-Term & Long-Term Disability Insurance |
| Perks | Employee Discounts and Perks Program |
A Closer Look at Our Benefits:
- Medical, Dental & Vision: Choose from a selection of plans to keep you and your family healthy.
- 401(k) with Match: Plan for your future with our retirement savings plan and company matching contributions.
- HSA/FSA: Use pre-tax dollars to pay for eligible medical expenses, saving you money.
- Generous PTO: We value work-life balance and provide ample paid time off for vacation, sickness, and personal days.
- Telemedicine: Access board-certified doctors 24/7 for non-emergency medical issues from the comfort of your home.
- Free Benefits: We provide Group Life Insurance, Short-Term and Long-Term Disability Insurance at no cost to you, along with an Employee Assistance Program (EAP) to support your mental and emotional health.
Your Career Growth with Us
As part of the EyeSouth Partners network, Coastal Eye Associates offers a stable and supportive environment with significant opportunities for professional growth. EyeSouth is an affiliated network of physician-led ophthalmology practices dedicated to preserving and enhancing vision. This partnership provides:
- Structured Career Paths: Opportunities for advancement within our practice and across the EyeSouth network.
- Continuing Education: Access to training and resources to help you grow your skills in healthcare administration.
- A National Community: Be part of a larger mission to provide high-quality eye care across the country.
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
If you are ready to become the welcoming face and calming voice for our patients at Coastal Eye Associates, we would love to hear from you.
Applying is simple. Please submit your application directly through the LinkedIn platform where you found this posting.
We look forward to learning about you and how you can contribute to our team and our mission of providing exceptional eye care!
For Apply :- Click Here