Cloudexos Chat & Email Customer Support Job

Point	Details
Company Ka Naam	Cloudexos (Likely ek BPO/Service Provider jo financial companies ke liye support deta hai)
Job Title	Chat & Email Customer Support Executive
Experience	Prior experience chahiye, specifically chat/email support ki. Financial domain ka experience preferred hai.
Salary/Payment	₹160 per hour. Clear figure diya hai.
Job Location	100% Remote (Work From Home). “Anywhere in India.”
Job Type	Full-time, Permanent lag raha hai (Contract nahi likha).
Shift	NIGHT SHIFT. Yeh bahot important point hai.
Industry	Financial Services / Banking.
Openings	Multiple (Exact number nahi bataya).
Applicants	100+ se zyada log apply kar chuke hain (20 hours me hi).
Posted	20 hours pehle (Naya post hai, jaldi apply karo).
Main Kaam	Customers ke queries ka jawab dena Chat aur Email ke through. Phone calls nahi.
Zaruri Skills	English me achhi writing skills, Finacle/Banking software ka knowledge, Visa/Mastercard/POS ki basic understanding, Night shift ke liye ready rehna.
Technical Needs	Personal Laptop MUST hai. Stable high-speed internet MUST hai.
Education	Koi specific degree nahi batayi, par financial support experience mang rahe hain.

Ab Poori Details, Aaram Se Samjhte Hain:

1. Company – Cloudexos Kaun Hai?

Cloudexos shayad ek BPO (Business Process Outsourcing) company hai ya ek specialized service provider jo dusri companies, especially financial organizations (banks, fintech, NBFCs) ke liye customer support ka kaam karti hai. Job description me clear likha hai: “to support customers of a financial organization.” Matlab Cloudexos ne kisi bank ya financial company se contract liya hua hai, aur ab wo apne employees hire kar rahi hai uss client ke customers ki help karne ke liye. Aap technically Cloudexos ke employee honge, par aapka kaam ek specific financial company ke customers ke liye hoga. Iska matlab training me uss particular company ke products aur systems sikhaye jaayenge.

2. Job Title: “Chat & Email Customer Support Executive”

Is title ko thoda todte hain:

• Customer Support: Customers ki help karna, unke sawalon ka jawab dena, unki problems solve karna.
• Chat & Email: Yeh batata hai ki aapka medium only written communication hoga. Aapko phone calls nahi lena hoga. Aapko company ke website/app par live chat support deni hogi, ya phir customers ke emails ka reply karna hoga.
• Executive: Yeh ek entry-level/mid-level position hai process me.

Iska matlab hai: Aap pure din computer screen ke saamne baithe rahoge, aur jaise hi koi customer live chat me message karega ya email karega, aapko uski query samajhkar, system check karke, aur company ke guidelines ke hisaab sahi jawab type karke bhejna hoga.

3. Salary/Payment: ₹160 Per Hour – Kitna Hoga Monthly?

Yahaan salary bilkul clear di gayi hai. ₹160 har ghante ka. Ab iska monthly calculation karte hain:

• Standard assumption: 8 hours ka shift, 5 din ka week.
• Per Day: ₹160 x 8 hours = ₹1,280 per day
• Per Week: ₹1,280 x 5 days = ₹6,400 per week
• Per Month (4.33 weeks): ₹6,400 x 4.33 = Approximately ₹27,712 per month.

Lekin dhyan rahe:

1. Night Shift Allowance: Isme night shift allowance already include ho sakta hai ya nahi, woh clear nahi hai. Usually night shifts me extra milta hai.
2. Tax & Deductions: Yehi gross salary hoga. Isme se professional tax, TDS (agar applicable hai) cut hoga. Take-home around ₹25,000 – ₹26,000 ho sakta hai.
3. Overtime (OT): Agar kabhi workload zyada hai aur aapko overtime karna padta hai, toh uss extra time ka bhi ₹160/hour mil sakta hai, jo earning badha sakta hai.
4. Incentives: Koi incentives ka mention nahi hai. Par agar company deti hai performance pe, toh aur upar ja sakta hai.

Overall, ek remote support job ke liye, fresher ya 1-2 saal experience wale ke liye, ₹27k-₹28k ek decent starting point hai, especially kyunki ghar ka kharcha bach jayega.

4. Job Location & Shift: Remote, But NIGHT SHIFT

Yahaan do bohot important points hain:

• Remote (Anywhere in India): Kaam pure ghar se. Aap Kashmir se ya Kanyakumari se bhi kar sakte ho.
• NIGHT SHIFT: Yeh sabse bada condition hai. Iska matlab aapki duty timings raat ke honge. Jaise 9 PM se 6 AM, ya 10 PM se 7 AM. Kyun? Ho sakta hai client company US ya Europe based hai, jaha din me India ki raat hoti hai. Ya phir 24/7 support chalu rakhne ke liye shifts me kaam chal raha hoga.

Night Shift Ke Nuksan (Cons):

• Body Clock Kharaab Hota Hai: Raat ko jaagna, din ko sone ki aadat daalni padegi.
• Social Life Affect Hoti Hai: Friends, family sab din me active hote hain.
• Health Issues: Long-term me digestion problems, tiredness, mood swings ho sakte hain.

Night Shift Ke Faide (Pros):

• Shift Allowance: Extra paisa mil sakta hai (agar alag se diya toh).
• Kam Disturbance: Raat ko ghar me shanti rehti hai, kaam me focus kar sakte ho.
• Daytime Free: Subah/shaam ke time apne kaam kar sakte ho (classes, side business, etc.).

5. Kaam Kya Karna Hoga? – Key Responsibilities

Aapko in cheezo me help karni hogi customers ki:

• General Queries: “Mera account balance kya hai?”, “Mera loan application kaisa chal raha hai?”, “New debit card kaise activate karein?”
• Financial Product Info: Company ke different products ke baare me jaankaari dena – jaise different types of accounts, loans, credit cards ke benefits.
• Visa/Mastercard Issues: Yeh credit/debit cards se related problems hongi. Jaise:
  • “Mera card international transaction ke liye decline kyu ho raha hai?”
  • “Card block kaise karein?”
  • “Card ka PIN change kaise karein?”
• POS Transaction Issues: POS matlab “Point of Sale” – jab aap dukaan par card swipe karte ho ya machine me chip daalte ho. Issues jaise:
  • “Paise cut gaye par dukaan wale ko payment nahi mili.”
  • “Double charge ho gaya.”
  • “POS machine se transaction failed kyu hua?”
• Software Use (Finacle): Aapko Finacle jaise core banking software me login karke customer ka account dekhna hoga, details check karni hongi, kuch updates karni hongi. Finacle banks me use hone wala ek common software hai. Iska experience mandatory bola gaya hai.
• Documentation & Compliance: Har query ka record rakhna hoga. Kya problem thi, aapne kya solution diya. Saath hi, customer ki personal information ko secure rakhna hoga, rules follow karne honge.

6. Tummein Kya Chahiye? – Required Skills & Qualifications

Yeh job freshers ke liye completely open nahi hai. Experience chahiye:

• Prior Experience: “Prior experience in chat/email customer support” – Matlab aapne pehle kisi bhi company me chat ya email ka support kiya hoga. Agar aapka experience financial services domain (banks, NBFCs, fintech, financial BPOs) ka hai, toh bahot accha hai. Agar nahi hai, par aapke paas general chat/email support ka 1-2 saal ka experience hai, toh bhi try kar sakte ho.
• Mandatory Technical Knowledge: Yeh bahot important hai. “Mandatory knowledge of basic financial applications, including Finacle or similar systems.” Matlab agar aapko Finacle, Flexcube, TCS BaNCS, ya koi aur banking software chalana nahi aata, toh aapko training bhi mushkil se milegi. Wo log pehle se experienced log hi dhundh rahe hain.
• Domain Knowledge: “Good understanding of Visa, Mastercard, and POS operations.” Aapko pata hona chahiye ki cards kaise kaam karte hain, transactions ke types kya hote hain, common problems kya hoti hain.
• Communication Skill: “Strong written communication skills in English.” Chat aur Email me aapki English professional, clear, aur mistake-free honi chahiye. Grammatical errors nahi hone chahiye.
• Night Shift Ability: Raat ko consistently kaam kar paayein.
• Technical Requirements:
  • Personal Laptop (MUST): Company laptop nahi degi. Aapka khud ka laptop hona mandatory hai.
  • High-Speed Internet: Voice calls nahi hain, par video training aur software access ke liye stable internet chahiye.
  • Quiet Workspace: Raat ke time bhi aisa room chahiye jaha disturbance na ho.

7. Preferred Qualifications (Agar Hain Toh Aur Accha)

• Industry Experience: Bank, NBFC, Fintech, ya Financial BPO me kaam kiya ho.
• Tools Knowledge: Zendesk, Freshdesk, Salesforce jaise customer service ticketing tools ka experience.

8. Selection Process: Kaise Select Honge?

“Easy Apply” hai LinkedIn par. Process likely yeh hoga:

1. Application Screening: 100+ applications me se wo log dekhenge jinke paas Finacle experience aur financial support experience hai. Unhi ko shortlist karenge.
2. Online Assessment: Ho sakta hai ek written test dein: English grammar ka, ya case study ka ki agar yeh problem aayi toh aap kya reply doge.
3. Interviews (1-2 Rounds):
   • HR Round: Night shift willingness, salary expectations, remote setup ke baare me puchenge.
   • Operations/Technical Round: Finacle me aap kya kar sakte ho? Aapne pehle kaise handle ki thi ek difficult customer query? Visa transaction dispute ka process kya hota hai?
4. Final Offer & Training: Select hone ke baad, aapko 2-3 hafte ki training milegi remotely. Usme client company ke products, systems, aur processes sikhaye jaayenge.

9. Career Growth – Aage Kya Scope Hai?

Yahaan se career aage badh sakta hai:

• Senior Customer Support Executive: Team me senior bann sakte ho.
• Team Lead (TL): 10-15 executives ki team handle kar sakte ho.
• Quality Analyst (QA): Dusre support agents ke chats/emails check karke unki quality improve karne ka kaam.
• Subject Matter Expert (SME): Kisi specific process jaise cards ya loans ke expert ban sakte ho.
• Operations Manager: Pure process ki responsibility.
• Different Domain: Financial domain ka experience aage jaake kisi bank ya fintech company me direct job dila sakta hai.

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Frequently Asked Questions (FAQs)

Q1. Mera experience phone support ka hai, chat/email ka nahi. Kya apply karoon?
Ans: Agar aapka experience financial domain ka hai aur aapko Finacle aata hai, toh try kar sakte ho. Par clearly bata do ki aapka experience voice ka hai, lekin aapki English writing achhi hai aur aap quickly seekh jaayenge. Agar non-financial voice experience hai, toh chances kam hain.

Q2. Mujhe Finacle nahi aata, par dusra banking software aata hai. Chalega?
Ans: Haan! Description me likha hai: “Finacle or similar systems.” Agar aapko Flexcube, TCS BaNCS, SDK, ya koi aur core banking software aata hai, toh zaroor mention karo resume me. Concepts same hote hain.

Q3. Night shift ki timing kya hogi? Fixed hai ya rotate hogi?
Ans: Iske baare me interview me poochhna hoga. Usually financial support for US/UK markets me fixed night shift hoti hai (like 7 PM to 4 AM IST). Par kabhi-kabhi rotating shifts bhi hoti hain (2 weeks day, 2 weeks night). Clear kar lena.

Q4. ₹160/hour se zyada negotiate kar sakte hain kya?
Ans: Try kar sakte hain agar aapke paas 3-4+ saal ka relevant experience hai. Lekin agar aap exactly match karte ho requirements se, toh yeh fixed rate lag raha hai. Interview me politely poochh sakte ho: “Is there any scope for negotiation based on my experience?”

Q5. Training ke time bhi ₹160/hour milega?
Ans: Haan, usually training period me bhi full payment milti hai. Confirm interview me kar lena.

Q6. Kya weekend pe bhi kaam karna hoga? Saturday-Sunday?
Ans: Financial support 24/7 chalti hai. Ho sakta hai aapki roster me weekends bhi ho. Ya phir 5 din ka week ho with week off on different days (like Tuesday-Wednesday). Yeh bhi interview me clear karna.

Q7. Laptop configuration kaisi chahiye? Koi specific requirements?
Ans: Likha nahi hai, par ek decent laptop (i3/i5 processor, 8GB RAM) chahiye hoga. Software heavy nahi hoga, bas multiple tabs chrome me chalu rahengi.

Q8. Kya yeh scam toh nahi? Advance paise maangega?
Ans: Cloudexos naam ki company ka online presence check karo. Job post detailed hai. Red Flags: Agar koi aapse training fee, security deposit, laptop insurance, ya background check fee maange, toh scam hai. Legitimate companies aapse paise nahi leti.

Final Advice:
Agar aapke paas 1-3 saal ka financial customer support ka experience hai, aapko Finacle ya similar software aata hai, aur aap night shift ke liye mentally/physical ready ho – toh yeh job aapke liye ek achha next step hai. Stable remote job hai, fixed hourly rate hai, aur financial domain me experience badhega.

Agar aap fresher ho, toh directly is job ke liye fit nahi ho. Par aap kisi aur general chat support job se start kar ke experience le sakte ho, aur Finacle ka koi basic course ya tutorial dekh sakte ho.

Jaldi karo, 100+ applicants hai. Apne resume me Finacle, Visa/Mastercard, POS, Chat Support, Email Support jaise keywords ko highlight karo.

All the best! Raat ki duniya me kaam karna hai toh body clock set karlo!

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