Agar tumhe English achi aati hai, aur tum Delhi/NCR mein rehte ho, toh yeh job tumhare liye perfect hai. Amazon – naam toh suna hi hoga? Duniya ki sabse badi company, jahan se har koi shopping karta hai. Ab Amazon ko customer support ke liye log chahiye, aur special baat yeh hai ki yeh kaam tum ghar baith ke kar sakte ho. Office jaane ki zarurat nahi, bas computer aur internet chahiye, aur tum shuru kar sakte ho.
Complete Salary Package: ₹4 LPA + Meal Card + Internet Allowance + Health Insurance | Amazon Work From Home JobKaam Kya Hai? Simple Bhasha Mein Samjho
Socho tumne Amazon se kuch order kiya. Product aaya, lekin problem hai – size chhota hai, color alag hai, product damage hai, delivery late hui hai. Ab customer ko help chahiye. Woh call karega customer care pe. Tum wahi customer care executive ho jo call uthaoge.
Tumhara kaam hoga customer ki problem solve karna. Jaise:
- Order track karna
- Return arrange karna
- Refund process karna
- Product exchange karna
- Delivery issues solve karna
- Account problems fix karna
Aur yeh sab kaam tum international customers ke saath karoge. Matlab America, UK, Australia jaise countries ke customers ko help karoge. Isliye English achi honi chahiye.
Company Kaun Hai? Amazon Toh Jaante Hi Ho!
Amazon ka introduction dene ki zarurat nahi hai. Jeff Bezos ki company, duniya ki sabse valuable companies mein se ek. E-commerce ka king. Lekin yeh jaan lo ki Amazon sirf shopping nahi karti, uska cloud business hai (AWS), video streaming hai (Prime Video), grocery business hai, aur bahut kuch.
Customer support Amazon ka ek important department hai. Kyunki crores log roz Amazon pe shopping karte hai, toh unki problems solve karne ke liye thousands of support agents chahiye hote hai. Isliye Amazon hiring kar rahi hai.
Company rating 3.9 hai, jo acchi hai. Employees ka feedback mostly positive hai.
Kyun Yeh Job Special Hai?
- Amazon Ka Naam: Resume pe Amazon ka naam accha lagta hai
- Work From Home: 100% remote hai
- Good Salary: 3.85-4.56 LPA starting salary hai
- International Exposure: Foreign customers ke saath baat karni hai
- Benefits: Health insurance, meal card, internet allowance
- Flexibility: Contractual hai, isliye commitment kam hai
Kaam Kaise Karna Hai? Process Samjho
- Call Aayegi: Tumhare computer pe call connect hogi
- Greet Karna: “Thank you for calling Amazon, how can I help you?”
- Problem Samajhna: Customer ki problem sunna
- System Check Karna: Amazon ke internal system mein order details check karna
- Solution Dena: Problem ka solution batana
- Follow-up: Agar kuch aur help chahiye toh dena
- Call End Karna: Professionally call finish karna
Roz 50-100 calls aayengi. Har call 5-10 minutes ki hogi. Kuch calls easy hongi, kuch difficult. Kuch customers polite honge, kuch rude. Yehi customer support ka nature hai.
Requirements – Tumme Kya Hona Chahiye?
- Education: Minimum 10+2 pass. Graduate preferred lekin compulsory nahi.
- English: Excellent English communication. Accent clear hona chahiye.
- Location: Delhi/NCR mein rehna chahiye. Outsiders apply nahi kar sakte.
- Technical: Computer aana chahiye, internet chalana aana chahiye.
- Shifts: Night shifts ke liye ready hona chahiye.
- Experience: Freshers bhi apply kar sakte hai. BPO experience wale ko preference hai.
English Kitni Achi Chahiye?
- Clear pronunciation
- Correct grammar
- Good listening skills
- Polite tone
- Professional vocabulary
- Neutral accent (Indian accent chalega, lekin clear hona chahiye)
Salary Kitna Milega? Complete Breakdown
Base Salary: ₹3,85,000 – ₹4,56,750 per year
Monthly Breakdown:
- Basic Salary: ₹25,000 – ₹30,000
- HRA: ₹10,000 – ₹12,000
- Allowances: ₹5,000 – ₹7,000
- Total Monthly: ₹32,000 – ₹38,000 approx
Additional Benefits:
- Meal Card: ₹1,100/month (₹13,200/year) – Zeta card milega, jisse food order kar sakte ho
- Internet Allowance: ₹1,250/month (₹15,000/year) – Internet bill ke liye
- Health Insurance: ₹5 lakh cover – Tumhare aur family ke liye
- Night Shift Allowance: ₹150-225 per shift – Raat ka kaam karne ka extra paisa
- Overtime Pay: Extra kaam ka extra paisa
Total Package Calculation:
- Base: ₹4,00,000 (average)
- Meal Card: ₹13,200
- Internet: ₹15,000
- Total: ₹4,28,200 per year
Monthly In-hand: ₹32,000 – ₹35,000 (deductions ke baad)
Shifts & Timing – Kaam Kab Karna Hoga?
Yeh international voice support hai, isliye night shifts honge. Kyunki jab India mein raat hoti hai, tab America/UK mein din hota hai. Un customers ko support chahiye hota hai.
Shift Timings:
- Night Shift: 8 PM to 5 AM (approx)
- Rotational Shifts: Kabhi early night, kabhi late night
- Week Offs: 2 consecutive days off, lekin fixed nahi hai. Rotational offs honge.
Example Schedule:
- Monday: Off
- Tuesday: Off
- Wednesday to Sunday: Work (Night shift)
Agle week schedule change ho sakta hai. Flexibility chahiye isme.
Work From Home Setup – Kya Kya Chahiye?
Amazon tumhe equipment degi:
- Computer/Laptop
- Headset
- Internet connection (reimbursement milega)
- Software access
Tumhare liye chahiye:
- Quiet Room: Aisa room jahan disturbance na ho
- Stable Internet: Minimum 50 Mbps speed
- Backup Power: Agar light chali jaaye toh UPS/inverter
- Professional Setup: Background clean ho, noise-free ho
Training online hogi. Pehle 2-3 weeks training rahegi, uske baad live calls shuru.
Day in Life – Ek Din Kaise Gujrega?
8:00 PM: Login karo, system check karo
8:15 PM: First call aayi – American customer ko refund chahiye
8:25 PM: Second call – UK customer ka order track karna hai
9:00 PM: Break – 15 minutes
9:15 PM: Calls continue…
12:00 AM: Lunch break – 30 minutes
12:30 AM: Raat ki calls – Australia/New Zealand ke customers
3:00 AM: Short break
5:00 AM: Last call, wrap up, logout
Din bhar 8-9 hours kaam, 1 hour breaks, 50-80 calls.
Growth Opportunities – Aage Kya Hoga?
- Performance Based: Agar accha performance hai toh promotion
- Team Lead: 1-2 years mein team lead ban sakte ho
- Trainer: New hires ko train kar sakte ho
- Quality Analyst: Calls ki quality check kar sakte ho
- Other Departments: HR, recruitment, operations mein ja sakte ho
- Permanent Role: Contract se permanent ho sakte ho agar performance accha hai
Amazon ka experience future ke liye bahut helpful hai. Kisi bhi company mein customer support job mil jaayegi Amazon ka naam dekh kar.
Challenges – Dikkatein Kya Hain?
- Night Shifts: Body clock kharaab ho sakta hai
- Rude Customers: Har roz 2-4 rude customers milenge
- Target Pressure: Calls per hour ka target hai
- Monotonous: Roz same type ka kaam
- Isolation: Ghar pe akela kaam karna
- Technical Issues: Internet down ho gaya toh problem
Lekin sab challenges handle karne ke tarike hai. Company support karti hai, team help karti hai.
Training – Kya Seekhoge?
- Product Training: Amazon ke products ke baare mein
- System Training: Internal software use karna
- Communication Training: English communication improve karna
- Soft Skills: Customer handling, problem solving
- Process Training: Returns, refunds, exchanges ka process
Training paid hai. Training ke time bhi paisa milega.
Application Process – Kaise Apply Karen?
- Apply Karo: LinkedIn pe apply button dabao
- Assessment Do: Link pe jaake assessment do
- English test
- Typing test
- Logical reasoning
- Customer service scenarios
- Interview: Telephonic interview hoga
- Documentation: Documents verify honge
- Training: Online training shuru hogi
- Joining: Final joining
Important: Assessment 24 hours ke andar complete karna hai. Apply karte hi assessment link check karo.
Kon Apply Kar Sakta Hai?
- Delhi/NCR Residents: Bas yehi log apply kar sakte hai
- Freshers: 10+2 pass ya graduate
- BPO Experienced: Previous experience wale
- Good English Speakers: Jo confidently English bol sake
- Night Shift Ready: Jo raat ka kaam kar sake
Kon Apply Na Kare?
- Jo Delhi se bahar rehte hai
- Jo English nahi bol sakte
- Jo fixed day offs chahiye
- Jo only day shift karna chahte hai
Interview Tips – Select Hone Ke Liye
- English Practice: Roz English bolne ka practice karo
- Amazon Research: Company ke baare mein padho
- Customer Service Examples: Soch kar rakhlo experiences
- Night Shift Commitment: Batana hai ki night shift ke liye ready ho
- Confidence: Confidently answer karo
Interview mein yeh questions puchenge:
- Why Amazon?
- Why customer service?
- How will you handle angry customer?
- Are you comfortable with night shifts?
- Tell me about yourself?
Meri Personal Advice
Maine bhi customer support mein kaam kiya hai. Mere kuch tips:
- Patience Rakho: Customers gusse mein honge, tum shant raho
- Learn Fast: System quickly seekho
- Team Bonding: Colleagues ke saath accha relationship rakho
- Health Care: Night shift mein health ka dhyan rakho
- Save Money: Salary achi hai, isliye savings karo
- Career Plan: 1-2 years ka plan banao next move ka
Agar tum eligible ho, toh bilkul apply karo. Kyu?
- Amazon ka naam resume pe accha lagta hai
- Salary competitive hai
- Work from home hai
- International exposure milega
- Future opportunities khulenge
Freshers ke liye ₹4 LPA package accha hai. Aur work from home hai toh commute ka time bhi bachta hai.
Common Myths & Reality
Myth: Amazon mein kaam karna bahut difficult hai
Reality: Training di jaati hai, support milta hai
Myth: Night shift se health kharab ho jaati hai
Reality: Adjust kar lo, routine bana lo, sab manage ho jaata hai
Myth: Contractual job hai toh koi future nahi hai
Reality: Contract se permanent ho sakte ho, experience valuable hai
Myth: Sirf graduates hi apply kar sakte hai
Reality: 10+2 pass bhi apply kar sakte hai
Myth: Ghar pe kaam karna easy hai
Reality: Discipline chahiye, self-motivation chahiye
Table Chart: Complete Job Overview
| Category | Details |
|---|---|
| Job Title | Customer Support Executive – Virtual |
| Company | Amazon |
| Location | Remote (Must be based in Delhi/NCR) |
| Work Type | Work From Home |
| Job Type | Full Time, Temporary/Contractual |
| Experience Required | 0 – 5 years (Freshers can apply) |
| Education Required | Minimum 10+2 (Graduation Not Required) |
| Salary Range | ₹3,85,000 – ₹4,56,750 per annum |
| Monthly Salary | ₹32,000 – ₹38,000 approx |
| Shift Timing | Night Shifts (International Voice Support) |
| Weekly Offs | 2 consecutive days (Rotational) |
| Openings | 100 Positions |
| Applicants | 100+ Already Applied |
| Posted | 1 week ago |
| Hiring Office Location | New Delhi |
| Key Skills Required | Excellent English Communication, Customer Service Skills |
| Technical Requirements | Computer, Internet, Headset |
| Additional Benefits | Meal Card ₹1,100/month, Internet Allowance ₹1,250/month, Health Insurance |
| Night Shift Allowance | ₹150-225 per shift |
| Training | Provided (Paid) |
| Assessment Required | Yes (Within 24 hours of application) |
| Work Department | Customer Success, Service & Operations |
| Industry Type | BPM / BPO |
| Equipment Provided | Company provides computer/laptop and headset |
| Internet Reimbursement | Yes (₹1,250 per month) |
| Overtime Pay | Available as per business requirement |
F&Q (Frequently Asked Questions)
Q1: Delhi/NCR ke bahar rehne wale apply kar sakte hai?
A: Nahi. Sirf Delhi, Noida, Gurgaon, Faridabad, Ghaziabad mein rehne wale hi apply kar sakte hai.
Q2: Fresher apply kar sakta hai?
A: Haan! Freshers welcome hai. Training di jaayegi.
Q3: Salary kitna exact milega?
A: ₹3.85 Lakh se ₹4.56 Lakh tak. Starting mein ₹3.85 Lakh milega, performance ke hisaab se badhega.
Q4: Night shift fixed hai ya rotational?
A: Mostly night shifts hi honge, lekin timing rotational ho sakti hai.
Q5: Equipment company degi?
A: Haan, computer/laptop aur headset company provide karegi.
Q6: Internet bill kaun pay karega?
A: Company ₹1,250 per month internet allowance degi.
Q7: Health insurance family ke liye hai?
A: Haan, ₹5 lakh tak ka cover tumhare aur family ke liye.
Q8: Training ke time paisa milega?
A: Haan, training period mein bhi full salary milegi.
Q9: Contract kitne time ka hai?
A: Usually 1-2 years ka contract hota hai. Uske baad renew ho sakta hai.
Q10: Permanent ho sakte hai?
A: Haan, agar performance accha hai toh contract se permanent ho sakte hai.
Q11: Work from home permanent hai?
A: Is role ke liye haan, permanent work from home hai.
Q12: Kya office jaana padega kabhi?
A: Training ke time ya meetings ke liye jaana pad sakta hai, lekin mostly remote hai.
Q13: English test kaisa hoga?
A: Speaking test hoga, grammar test hoga, comprehension test hoga.
Q14: Typing speed kitni chahiye?
A: Minimum 25-30 WPM chahiye. System mein typing karni padti hai call ke saath.
Q15: Age limit hai kya?
A: Officially nahi hai, lekin usually 18-35 years preferred hai.
Q16: Week offs fixed honge?
A: Nahi, rotational honge. 2 consecutive days off milenge lekin fixed nahi honge.
Q17: Overtime pay kitna milega?
A: Normal rate se double ya 1.5 times, company policy ke hisaab se.
Q18: Kya yeh seasonal job hai?
A: Nahi, permanent requirement hai. Amazon ko hamesha support agents chahiye.
Q19: Background verification hoga?
A: Haan, proper background check hoga – education, address, previous employment.
Q20: Kya student apply kar sakta hai?
A: Agar night shift manage kar sakte ho toh haan, lekin full time hai.
Q21: Break kitne milte hai?
A: 8-9 hours shift mein 1 hour total breaks milte hai.
Q22: Kya call recording hoti hai?
A: Haan, quality check ke liye calls record hoti hai.
Q23: Promotion kaise milega?
A: Performance based – call quality, customer satisfaction, attendance.
Q24: Kya Amazon employee benefits milenge?
A: Contractual employees ko basic benefits milenge, full time employees jaise nahi.
Q25: Assessment 24 hours ke andar na diya toh?
A: Application cancel ho jaayegi. Time limit strict hai.
Success Tips for This Job
Pehle 3 Months:
- Training Serious Lo: Poori training dhyan se lo
- Notes Banate Raho: Important points note karo
- Questions Poocho: Samajh nahi aaye toh poocho
- Practice Karte Raho: Mock calls ki practice karo
Daily Routine:
- Sleep Schedule Fix Karo: Night shift ke hisaab se socho
- Healthy Diet Rakho: Raat ka kaam hai toh light khana khao
- Exercise Karo: Sedentary job hai, isliye physical activity karo
- Breaks Utilize Karo: Proper breaks lo, screen se break lo
Career Growth:
- Performance Accha Rakho: Metrics maintain karo
- Extra Responsibilities Lo: Volunteer for additional work
- Network Banao: Colleagues aur managers ke saath accha relationship rakho
- Skills Improve Karte Raho: English improve karo, technical skills seekho
Final Verdict – Karna Chahiye Ya Nahi?
Karo Agar:
- Delhi/NCR mein rehte ho
- English achi hai
- Night shift manage kar sakte ho
- Customer service mein interest hai
- ₹4 LPA package pasand hai
- Work from home chahiye
Na Karo Agar:
- Delhi se bahar rehte ho
- English weak hai
- Only day shift karna chahte ho
- Fixed weekends chahiye
- Permanent job chahiye (yeh contractual hai)
Mera Suggestion:
Agar tum eligible ho, toh ek baar try karo. Amazon ka naam tumhare career ke liye golden hai. 1-2 years kaam karo, experience lo, phir kahi bhi job mil jaayegi. Work from home hai toh commute ka time bhi bachta hai, petrol-paise bhi bachte hai.
Freshers ke liye starting package accha hai. Aur Amazon ka training program bahut accha hai, usse bahut kuch seekhne ko milega.
Last Words:
“Amazon customer support ka kaam easy nahi hai, lekin rewarding hai. Har call tumhe naya seekhaati hai, har customer tumhara patience test karta hai. Isme growth hai, learning hai, aur paisa bhi hai.”
Socho mat, apply karo. Assessment do, interview do, dekho kya hota hai. Kya harakat hai? Apply karna free hai. Select ho gaye toh accha package milega, nahi hue toh experience mil gaya interview ka.
All the best bhai! Delhi waalo ka mauka hai, chhona mat. Amazon jaisi company mein kaam karne ka mauka har kisi ko nahi milta.
For Apply on this Job :- Click here