Namaskar dosto! Aaj hum baat karenge ek aise job ke baare mein jo aaj kal bahut popular ho raha hai, khaas kar un logon ke liye jo ghar baithe kaam karna chahte hain. Is job ka naam hai Ticketing Executive. Ye job unke liye perfect hai jo customer support field mein apna career banana chahte hain, aur ismein ghar baithe remote kaam karne ka bhi moka milta hai.
Is article mein hum is job ke baare mein bilkul aasan bhasha mein samjhenge. Kaise apply karein, kya kaam hota hai, kitni salary milti hai, kaun kar sakta hai, aur kya kya benefits hain – sab kuch detail mein jaanenge. Saath mein ek table chart aur FAQ bhi hoga, taaki aapko poore job ke baare mein complete idea mil jaye.
Ticketing Executive Job Kya Hota Hai?
Sabse pehle samajhte hain ki aakhir ye Ticketing Executive hota kya hai. Simple words mein samjhein to:
Ticketing Executive wo person hota hai jo company ke customer support department mein kaam karta hai. Iska main kaam hota hai customers ki problems, complaints, ya queries ko “tickets” ke through handle karna. Matlab jab bhi kisi customer ko koi problem hoti hai, wo company ko email karta hai, ya website pe form fill karta hai, ya phone karta hai. Ye sab requests ek system mein “tickets” ke form mein save ho jaati hain. Aur in tickets ko manage karna, resolve karna, aur customers ko update dena hi Ticketing Executive ka main kaam hota hai.
Is job ko “Helpdesk Executive”, “Support Executive”, ya “Customer Service Representative” bhi kaha jaata hai kuch companies mein.
Ticketing Executive Job ki Poori Details
Ab hum ek real job posting ko example lekar samjhenge. Ye job hai Inficore Soft company ki, jo ek Ticketing Executive Intern dhundh rahi hai. Is job ki poori details kuch is prakar hain:
Company ka Naam: Inficore Soft
Job ka Type: Ticketing Executive Intern
Location: Remote (Ghar baithe kaam karo)
Internship Type: Full-Time
Duration: 1–3 Months
Stipend: ₹15,000 per month
Job Posting: India mein 1 din pehle publish hui
Apply karne wale: 100 se zyada log apply kar chuke hain
Ye job LinkedIn pe promoted hai, matlab company ne is job ko highlight karwaya hai taaki zyada log dekh saken. Apply karne ke baad responses company ke dwara LinkedIn ke bahar manage kiye jaate hain.
Ticketing Executive Ke Main Responsibilities
Ab hum detail mein samjhenge ki is job mein actually kya kya kaam karna hota hai. Inficore Soft company ne kuch key responsibilities batayi hain:
1. Tickets Create, Update Karna
Sabse important kaam hai tickets banana aur unko update karna. Jab bhi koi customer koi problem report karta hai, to ek ticket create hota hai. Is ticket mein customer ka naam, problem ki details, date, time, aur priority level sab kuch hota hai. Ticketing Executive ka kaam hai in tickets ko sahi tarike se create karna aur jab bhi koi progress ho to update karte rehna.
2. Ticket Queues Monitor Karna
Ticketing system mein bahut saare tickets hote hain. Kuch new hote hain, kuch in-progress hote hain, kuch pending hote hain, aur kuch resolved. In sab ko queues mein organize kiya jaata hai. Ticketing Executive ka kaam hai in queues ko continuously monitor karna, matlab dekhna ki kaunse tickets pe kaam hona baaki hai, kaunse tickets jaldi resolve hone chahiye, etc.
3. Technical Teams Ke Saath Coordination
Kai baar aisa hota hai ki Ticketing Executive khud customer ki problem resolve nahi kar sakta kyunki wo technical issue hota hai. Tab use technical team ya internal teams ke saath coordinate karna padta hai. Unko saari details deni hoti hai aur unse solution lane ko kehna hota hai.
4. Customer Interactions ki Records Maintain Karna
Company ke paas customer interactions ka proper record hona bahut zaroori hai. Ki customer ne kab contact kiya, kya problem thi, kaise resolve hui, kitna time laga – ye sab records Ticketing Executive ko maintain karne hote hain.
5. Pending Tickets Follow Up Karna
Kuch tickets resolve hone mein time lete hain. Unka follow up karna, customers ko update dena, aur agar koi ticket bahut time se pending hai to use escalate (higher authorities ko inform) karna bhi is job ka part hai.
6. Reports Prepare Karna
Ticketing Executive ko basic reports bhi banane hote hain. Jaise ki kitne tickets aaye, kitne resolve hue, average resolution time kya tha, etc. Ye reports management ko send ki jaati hain taaki wo performance dekh saken.
7. SLAs (Service-Level Agreements) Ka Dhyan Rakhna
Har company ke kuch service-level agreements hote hain. Matlab ye decide hota hai ki kisi bhi ticket ko kitne time mein resolve karna hai. Ticketing Executive ka kaam hai in SLAs ka dhyan rakhna aur tickets ko time par resolve karna.
Ticketing Executive Job Ke Liye Eligibility Criteria
Ab sawaal ye hai ki is job ke liye kaun apply kar sakta hai? Kya qualification chahiye? Kya skills chahiye? Chaliye samajhte hain Inficore Soft ki eligibility criteria ke according:
1. Educational Qualification
Company ne likha hai: “Currently pursuing or recently completed a degree in any discipline” – Matlab aap abhi kisi bhi subject mein graduate course kar rahe hain ya abhi-abhi graduate hue hain to apply kar sakte hain. Koi specific subject compulsory nahi hai. Koi bhi degree ho sakti hai – BA, B.Com, B.Sc, BBA, BCA, etc.
2. Communication Skills
“Good communication skills, both written and verbal” – Ye bahut important hai. Aapko English mein baat karni aani chahiye, likhna aana chahiye, aur samajhna aana chahiye. Customer support mein communication hi main tool hota hai. Aap jitne acche se baat karoge, utna hi customer satisfied hoga.
3. Basic Understanding of Customer Support
Company chahti hai ki aapko customer support ya IT service processes ki basic samajh ho. Matlab pata hona chahiye ki customer support mein kaise kaam hota hai, tickets kya hote hain, etc. Agar pehle se experience nahi hai to bhi chalega, lekin basic idea hona achha hai.
4. Ticketing Tools Ka Knowledge
“Familiarity with ticketing tools or helpdesk systems is a plus” – Matlab agar aapko koi ticketing tool use karna aata hai to achha hai. Jaise ki Zendesk, Freshdesk, Jira Service Desk, ya koi aur tool. Ye ek plus point hai, compulsory nahi hai.
5. Multi-tasking Ability
“Ability to manage multiple tasks and prioritize work effectively” – Is job mein ek saath kaafi saare tickets handle karne hote hain. Aapko manage karna hoga ki kaunsa ticket pehle resolve karna hai, kaunsa baad mein. Prioritize karna aana chahiye.
6. Attention to Detail
“Strong attention to detail and organizational skills” – Chhoti chhoti cheezein dhyan mein rakhna bahut zaroori hai. Kyunki customer ki problem ko sahi tarike se samajhna aur uska solution dena hi asli kaam hai.
7. Independent Work Ability
“Ability to work independently in a remote environment” – Jab aap ghar se kaam kar rahe ho to koi saamne baithkar supervise nahi kar raha hota. Aapko khud se disciplined rehna hai aur bina kisi ke bole apna kaam karte rehna hai.
Ticketing Executive Job Mein Kya Kya Milta Hai? (What They Offer)
Ab tak humne jaana ki is job mein kya kaam hai aur kis type ke log apply kar sakte hain. Ab jaante hain ki company aapko kya kya degi:
1. Practical Exposure
Company likhti hai: “Practical exposure to customer support and ticket management processes” – Matlab aapko real experience milega. Jo bhi aapne padha hai, wo practically kar ke sikhoge. Ye bahut valuable hai future jobs ke liye.
2. Mentorship
“Mentorship from experienced support professionals” – Aap akela nahi hoge. Experienced log aapko guide karenge, sikhayenge, aur help karenge jab jaroorat padegi.
3. IT Service Management Understanding
“Understanding of IT service management workflows” – Aapko IT service management ke baare mein samajh aayegi, jo ki aaj kal ki bahut demand wali skill hai.
4. Internship Certificate
“Internship Certificate upon successful completion” – Internship complete karne ke baad aapko ek certificate milega. Ye aapke resume mein achha lagega aur future jobs dhundhne mein help karega.
5. Future Job Opportunity
“Opportunity for future full-time roles based on performance” – Agar aapne internship mein achha perform kiya to company aapko permanent job bhi de sakti hai. Ye sabse badi baat hai.
Table Chart: Ticketing Executive Job Summary
Neeche diye gaye table mein main points ko summarize kiya gaya hai taaki aapko ek nazar mein sab kuch samajh aa jaye:
| Category | Details |
|---|---|
| Job Title | Ticketing Executive Intern |
| Company | Inficore Soft |
| Location | Remote (Ghar se kaam) |
| Job Type | Full-time Internship |
| Duration | 1–3 Months |
| Stipend | ₹15,000 per month |
| Main Responsibilities | Tickets manage karna, teams ke saath coordinate karna, records maintain karna, reports banana |
| Eligibility | Kisi bhi stream mein graduate ya pursuing |
| Required Skills | Communication skills, multi-tasking, attention to detail |
| Preferred Skills | Ticketing tools ka knowledge |
| Benefits | Practical exposure, mentorship, certificate, future job opportunity |
Ticketing Executive Kaise Bane? (Step-by-Step Guide)
Agar aapko is job mein interest hai to aap kaise apply kar sakte hain? Aur aap is field mein career kaise bana sakte hain? Chaliye step-by-step samajhte hain:
Step 1: Apni Skills Check Karein
Sabse pehle dekhein ki aapke paas kya skills hain. Kya aapki English communication theek hai? Kya aap computer basics jaante hain? Kya aap problems solve karna jaante hain? Agar haan, to aap is job ke liye fit hain.
Step 2: Resume Prepare Karein
Apna resume taiyaar karein. Usmein apni education, skills, aur agar koi experience ho to wo likhein. Agar koi certificate ho (jaise communication skills ka, ya koi course kiya ho) to wo bhi add karein.
Step 3: Ticketing Tools Ke Baare Mein Jaankari Lein
Bina experience ke bhi apply kar sakte hain, lekin agar aap thoda sa bhi ticketing tools ke baare mein jaante hain to aapka chance badh jaata hai. Aap YouTube pe videos dekh sakte hain, ya koi free course bhi kar sakte hain. Zendesk aur Freshdesk ke tutorials easily mil jaate hain.
Step 4: Job Platforms Par Profile Banayein
LinkedIn, Internshala, aur Indeed jaisi platforms par apni profile banayein. Inficore Soft ki job LinkedIn pe post hui thi. Aise hi aur bhi companies roz naye jobs post karte hain.
Step 5: Apply Karein
Job dekhte hi apply kar dein. Jitna jaldi apply karoge, utna achha. Inficore Soft ki job ke liye bhi 100+ log apply kar chuke hain, isliye delay mat karein.
Step 6: Interview Ki Taiyari Karein
Apply karne ke baad agar aapka resume shortlist hota hai to company aapko interview ke liye bulayegi. Interview ki taiyari karein. Kuch common questions jo pooche ja sakte hain:
- Apne baare mein batao
- Customer support kyun choose kiya?
- Agar ek customer bahut gussa ho to tum kya karoge?
- Tumhe multiple tasks kaise manage karoge?
- Ticketing tool ka experience hai?
Step 7: Interview Mein Confident Rahein
Interview ke time confident rahein. Jo aapko aata hai, wo clearly bolein. Agar kuch nahi aata to wo bhi honestly bolein, lekin ye zaroor bolein ki aap sikhne ke liye ready hain.
Ticketing Executive Job Ke Advantages (Benefits)
Is job ke kuch important advantages hain jo ise special banate hain:
1. Ghar Baithe Kaam
Sabse bada advantage hai remote work. Aap ghar baithe, apne comfortable environment mein kaam kar sakte hain. Commute ka time aur paisa dono bachta hai.
2. Part-time Ya Full-time Dono Options
Bahut si companies part-time Ticketing Executive bhi rakhti hain, khaas kar interns ke liye. Agar aap college student hain to ye aapke liye perfect hai.
3. No Specialized Degree Required
Iske liye aapko kisi specific degree ki zaroorat nahi hai. Koi bhi graduate apply kar sakta hai.
4. Communication Skills Improve Hoti Hain
Roz customers se baat karne se aapki communication skills naturally improve hoti hain. Ye aapke overall personality development mein help karta hai.
5. Career Growth Opportunities
Customer support se shuru karke aap bahut aage tak ja sakte hain. Jaise:
- Senior Ticketing Executive
- Team Lead
- Customer Support Manager
- Operations Manager
6. IT Industry Mein Entry
IT industry mein entry ke liye ye ek achha starting point hai. Agar aapko IT field mein jaana hai lekin technical background nahi hai to customer support se start kar sakte hain.
Ticketing Executive Job Ke Challenges
Har job ki tarah iske bhi kuch challenges hain, jin ke baare mein jaanna bhi zaroori hai:
1. Difficult Customers
Kai baar customers bahut gussa hote hain, ya unki problem complex hoti hai. Unko handle karna thoda mushkil ho sakta hai.
2. Pressure To Meet SLAs
Har ticket ko specific time mein resolve karna hota hai. Ye pressure create kar sakta hai.
3. Repetitive Work
Kai baar similar type ki problems aati hain, jiski wajah se kaam repetitive ho sakta hai.
4. Sitting Long Hours
Pura din computer ke saamne baithna padta hai, jo health ke liye achha nahi hai agar proper breaks na liye jayein.
Frequently Asked Questions (FAQ)
Q1. Kya Ticketing Executive ke liye experience zaroori hai?
Answer: Nahi, zaroori nahi hai. Inficore Soft ki job mein bhi intern dhundha ja raha hai. Agar aapke paas communication skills hain aur basic computer knowledge hai to aap apply kar sakte hain. Experience ek plus point hai, lekin mandatory nahi.
Q2. Is job mein kitni salary milti hai?
Answer: Inficore Soft mein stipend ₹15,000 per month hai. Lekin company aur location ke according salary different ho sakti hai. Freshers ko generally ₹12,000 se ₹25,000 tak milta hai. Experienced ko zyada milta hai.
Q3. Kya ye job part-time kar sakte hain?
Answer: Inficore Soft ki ye job full-time hai, lekin kuch companies part-time Ticketing Executive bhi rakhti hain. Apply karte time job description zaroor padhein.
Q4. Ticketing tools kaise seekhein?
Answer: Aap YouTube par free tutorials dekh sakte hain. Zendesk, Freshdesk, aur Jira ke official websites par bhi guides milti hain. Kuch platforms free courses bhi offer karte hain.
Q5. Kya ye job 12th pass kar sakta hai?
Answer: Inficore Soft ne eligibility mein degree pursue ya complete karna likha hai, isliye is specific job ke liye 12th pass apply nahi kar sakta. Lekin kuch companies mein 12th pass ke liye bhi opportunities hoti hain.
Q6. Remote job mein kaam kaise monitor hota hai?
Answer: Remote job mein bhi companies ke paas tools hote hain jisse wo track kar sakte hain ki aap kaam kar rahe ho ya nahi. Jaise ki aapko daily tickets assign honge, aur aap unko resolve karoge. Ye sab system mein recorded ho jaata hai.
Q7. Kya internship ke baad job milna guaranteed hai?
Answer: Guaranteed nahi hai, lekin company ne likha hai ki performance ke basis par future full-time roles mil sakte hain. Agar aapne internship mein achha perform kiya to chances bahut badh jaate hain.
Q8. Is field mein future scope kya hai?
Answer: Bahut achha scope hai. Har company ko customer support ki zaroorat hoti hai. Aap Ticketing Executive se start karke Team Lead, Manager, ya phir specialized roles mein bhi ja sakte hain jaise IT Service Management.
Q9. Ticketing Executive aur Customer Support Executive mein kya antar hai?
Answer: Dono similar hain. Ticketing Executive specifically tickets ke through support provide karta hai, jabki Customer Support Executive emails, calls, chats, aur tickets – sab handle kar sakta hai.
Q10. Apply karne ke baad kya process hota hai?
Answer: Apply karne ke baad agar aapka resume shortlist hota hai to company aapse contact karegi. Interview hoga (online ya offline). Interview clear karne ke baad offer letter milega. Phir joining process start hogi.
Tips for Success as a Ticketing Executive
Agar aap is field mein successful hona chahte hain to kuch tips follow kar sakte hain:
1. Be Patient
Customers kabhi kabhi bahut zyada gussa ho sakte hain. Unke saath patience se baat karein. Unki baat dhyan se sunein aur phir solution dein.
2. Stay Organized
Bahut saare tickets ek saath handle karne hote hain. To organized rehna bahut zaroori hai. Kuch notes banayein, priorities set karein, aur deadlines follow karein.
3. Learn Continuously
Naye tools aate rehte hain, new processes aati rehti hain. Continuous seekhte rahein. Courses karein, webinars attend karein.
4. Improve Communication Skills
Jitni achhi communication hogi, utna hi customer satisfied hoga. Apni English improve karein. Professional tone mein baat karna seekhein.
5. Take Breaks
Pura din computer ke saamne baithna sehat ke liye achha nahi. Bech bech mein breaks lein. Thoda walk karein, eyes rest karein.
6. Be Empathetic
Customer ki problem ko samjhein. Unki feelings ko understand karein. Agar wo pareshan hai to unko feel karayein ki aap unki madad ke liye hain.
Conclusion
Ticketing Executive ek achha career option hai un logon ke liye jo customer support field mein jaana chahte hain. Inficore Soft ki job posting se humne dekha ki ismein kya kya responsibilities hoti hain, kya eligibility chahiye, aur kya benefits milte hain. ₹15,000 per month stipend ke saath ye ek achha internship opportunity hai jo ghar baithe ki ja sakti hai.
Agar aapke paas communication skills hain, aap computer basics jaante hain, aur aap logo ki help karna pasand karte hain to aap is job ke liye perfect hain. Apply karein, interview ki taiyari karein, aur apna career start karein.
Yaad rakhein, har bada career chhoti shuruaat se hi shuru hota hai. Ticketing Executive se shuru karke aap bahut aage tak ja sakte hain. To agar aapko ye field interesting lagi to der na karein, aaj hi apply kar dein!
All the best for your career!
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