Namaste dosto! Aaj hum baat karenge ek bahut hi unique aur growing industry mein job opportunity ke baare mein jo un logon ke liye perfect hai jinhe phone par baat karna pasand hai, communication skills achhi hain, aur wo healthcare sector mein career banana chahte hain. Is job ka naam hai Customer Support Associate (Tele Sales) aur ye job EVE Healthcare company mein hai.
Is article mein hum is job ke baare mein bilkul aasan bhasha mein samjhenge. Kaise apply karein, kya kaam hota hai, kitni salary milti hai, kaun kar sakta hai, aur kya kya benefits hain – sab kuch detail mein jaanenge. Saath mein ek table chart aur FAQ bhi hoga, taaki aapko poore job ke baare mein complete idea mil jaye.
EVE Healthcare Company ke Baare Mein
EVE Healthcare ek innovative healthcare startup hai jo dedicated hai transforming the diagnostic landscape ke liye. Ye company create kar rahi hai ek comprehensive marketplace for imaging services. Platform connect karta hai patients ko wide range of diagnostic procedures ke saath jaise:
- MRI
- CT Scan
- PET-CT
- Ultrasound
- Aur bhi bahut se diagnostic tests
Company ka mission hai ensure karna easy access, transparency, aur affordability . EVE Healthcare leverage karti hai technology ko simplify karne ke liye process of booking aur managing diagnostic tests. Team passionate hai about improving healthcare outcomes through innovative solutions aur dedicated service.
Customer Support Associate (Tele Sales) Job Kya Hota Hai?
Sabse pehle samajhte hain ki aakhir ye Customer Support Associate (Tele Sales) job hota kya hai. Simple words mein samjhein to:
Is job mein aap potential patients ke saath engage karoge via phone calls. Aap detailed information provide karoge about various diagnostic tests, aur guide karoge patients ko through the booking process.
Aap outbound calls initiate karoge to interested patients sourced through various channels. Aap clearly explain karoge details of diagnostic tests, including procedures, costs, aur benefits.
Aap patient inquiries address karoge professionally aur accurate information provide karoge to facilitate informed decision-making. Aap assist patients in scheduling appointments, follow-up calls, aur managing their test bookings efficiently .
Aap maintain detailed records of interactions aur update customer information accurately in the CRM system. Aap collaborate with the team to meet sales targets aur improve service quality. Aap stay updated on the latest offerings, pricing, aur policies related to diagnostic services.
Ye job Delhi-Gurgaon-NCR region ke liye hai.
Job ki Poori Details
Ab hum is job posting ko detail mein samjhenge:
Company ka Naam: EVE Healthcare
Job Title: Customer Support Associate / Tele Sales Executive
Location: Remote (Work from Home) – Delhi-Gurgaon-NCR region
Job Type: Full-time
Stipend: ₹15,000 per month (fixed) + attractive incentives
Experience Required: Freshers encouraged
Education: Not specified (freshers with strong spoken English encouraged)
Skills Required: Excellent verbal communication, clear and confident tone, ability to explain medical tests, basic computer proficiency
Job Posting: 2 hours ago publish hui
Applicants: 32 log apply kar chuke hain
Responsibilities
Ab hum detail mein samjhenge ki is job mein actually kya kya kaam karna hota hai:
1. Initiate Outbound Calls
Aap outbound calls initiate karoge to interested patients sourced through various channels.
2. Explain Diagnostic Tests
Aap clearly explain karoge details of diagnostic tests, including procedures, costs, aur benefits.
3. Address Patient Inquiries
Aap patient inquiries address karoge professionally aur accurate information provide karoge to facilitate informed decision-making.
4. Assist in Scheduling Appointments
Aap assist patients in scheduling appointments, follow-up calls, aur managing their test bookings efficiently .
5. Maintain Records
Aap maintain detailed records of interactions aur update customer information accurately in the CRM system.
6. Collaborate with Team
Aap collaborate with the team to meet sales targets aur improve service quality.
7. Stay Updated
Aap stay updated on the latest offerings, pricing, aur policies related to diagnostic services.
Qualifications (Kya Chahiye?)
Is job ke liye kya kya qualifications chahiye:
1. Fresher Candidates Encouraged
Fresher candidates with a strong command of spoken English are encouraged to apply .
2. Excellent Verbal Communication Skills
Aapki excellent verbal communication skills honi chahiye with a clear and confident tone.
3. Ability to Explain Medical Tests
Aapko professionally explain medical tests, procedures, and pricing karne ki ability honi chahiye.
4. Basic Computer Proficiency
Aapko basic proficiency in using a personal laptop honi chahiye aur stable, high-speed internet connection maintain karni chahiye.
5. Prior Experience (Advantage)
Prior experience in sales, telecalling, or customer service is advantageous but not mandatory .
6. Proactive Attitude
Aapka proactive attitude hona chahiye with a desire to learn aur grow within the healthcare industry.
Benefits (Kya Milega?)
Is job mein kya kya benefits hain:
1. Competitive Fixed Stipend
Competitive fixed stipend of ₹15,000 per month , supplemented with attractive incentives based on performance .
2. Work from Home
Work from the comfort of your home , providing flexibility aur better work-life balance.
3. Comprehensive Training
Comprehensive 3-day training program in Gurugram to develop skills aur knowledge.
4. Career Growth
Opportunity to build a career in the expanding healthcare sector with growth prospects.
5. Supportive Team Environment
Supportive team environment with ongoing guidance aur mentorship.
6. Exposure
Exposure to the latest healthcare technologies and industry practices .
Table Chart: Customer Support Associate Job Summary
| Category | Details |
|---|---|
| Job Title | Customer Support Associate / Tele Sales Executive |
| Company | EVE Healthcare |
| Location | Remote (Work from Home) – Delhi-Gurgaon-NCR region |
| Job Type | Full-time |
| Stipend | ₹15,000 per month + attractive incentives |
| Experience | Freshers encouraged |
| Main Responsibilities | Initiate outbound calls, explain diagnostic tests, address inquiries, schedule appointments, maintain records, collaborate with team, stay updated |
| Required Skills | Excellent verbal communication, clear and confident tone, ability to explain medical tests, basic computer proficiency, proactive attitude |
| Training | 3-day comprehensive training in Gurugram |
| Benefits | ₹15,000 stipend + incentives, work from home, training, career growth, supportive team |
| Applicants | 32 already applied |
Customer Support Associate Kaise Bane? (Step-by-Step Guide)
Agar aapko is job mein interest hai to aap kaise apply kar sakte hain? Chaliye step-by-step samajhte hain:
Step 1: Apni Eligibility Check Karein
Sabse pehle check karein ki aap eligible hain ya nahi:
- Kya aapki spoken English strong hai?
- Kya aap phone par baat kar sakte ho?
- Kya aap Delhi-Gurgaon-NCR region mein ho?
- Kya aap 3-day training ke liye Gurugram aa sakte ho?
- Kya aap remote work kar sakte ho?
Agar haan, to aap is job ke liye fit hain.
Step 2: Resume Prepare Karein
Apna resume taiyaar karein. Resume mein kya include karein:
- Education details
- Spoken English proficiency
- Any telecalling or customer service experience (if any)
- Computer proficiency
- Location (Delhi-NCR)
Step 3: LinkedIn Profile Banayein/Update Karein
Ye job LinkedIn par post hui hai, isliye LinkedIn profile hona important hai:
- Professional profile photo lagayein
- Headline achhi likhein (Example: “Customer Support Associate | Tele Sales | Healthcare Enthusiast”)
- Skills add karein (Telecalling, Customer Service, Communication, Sales)
Step 4: Job Search Karein
LinkedIn par job search karein:
- “Customer Support Associate EVE Healthcare” search karein
- “Tele Sales Executive Healthcare” search karein
Step 5: Apply Karein
Apply button par click karein aur apni information submit karein. Responses managed off LinkedIn hai, isliye apna email aur phone number sahi se daalein.
Step 6: Interview Ki Taiyari Karein
Apply karne ke baad agar shortlist hua to interview ke liye bulayenge.
Selection Process Kya Hoga?
Selection process kuch is tarah ho sakta hai:
1. Application Screening
Sabse pehle aapki application aur resume check ki jayegi. Spoken English aur location dekha jayega.
2. Telephonic Interview
Telephonic interview hoga. Ismein aapki:
- Spoken English check hogi
- Communication skills check hogi
- Confidence check hogi
3. Virtual Interview
Telephonic round clear hone ke baad virtual interview hoga. Interview mein pooche ja sakte hain:
General Questions:
- Apne baare mein batao
- Is job mein interest kyun hai?
- Healthcare mein interest kyun hai?
Skill-Based Questions:
- Aap difficult customer ko phone par kaise handle karoge?
- Aap medical tests kaise explain karoge?
- Aap sales targets kaise meet karoge?
- Aap CRM system kaise use karoge?
Situational Questions:
- Agar patient test ke baare mein bahut saare questions poochhe to aap kya karoge?
- Agar patient hesitant ho to aap kaise convince karoge?
- Agar aapko call pe patient gussa ho to kya karoge?
4. Training
Select hone ke baad 3-day comprehensive training in Gurugram attend karna hoga.
5. Onboarding
Training complete hone ke baad onboarding hoga.
Interview Questions and Answers (Samples)
Yahan kuch common interview questions aur unke sample answers diye ja rahe hain:
Q1. Tell me about yourself?
Sample Answer: “I am [your name]. I have completed my [education] from [college name]. I have strong spoken English skills and I enjoy talking to people. I am confident and clear in my communication. I am interested in healthcare and I want to build my career in this growing industry. I am a quick learner and I am excited about this opportunity to work with EVE Healthcare.”
Q2. How would you explain a diagnostic test to a patient?
Sample Answer: “I would first listen to their concerns and understand what they need. Then I would explain the test in simple terms – what it is, how it is done, how long it takes, and what they need to prepare. I would also explain the benefits and why the test is important. I would answer any questions they have clearly and patiently. I would make sure they feel comfortable and confident before scheduling.”
Q3. How do you handle a difficult customer on the phone?
Sample Answer: “I would first listen to them patiently without interrupting. I would acknowledge their frustration and apologize if needed. I would then try to understand their concern and provide a solution. I would stay calm and professional. If I cannot resolve it immediately, I would assure them that I will follow up. I would always keep the conversation positive and helpful.”
Q4. Why do you want to work in healthcare?
Sample Answer: “Healthcare is a growing industry and it is meaningful work. I want to help people get the care they need. Diagnostic tests are important for early detection and treatment. I am excited to be part of a company that is making healthcare more accessible and affordable. I believe I can use my communication skills to help patients make informed decisions.”
Q5. Are you comfortable with the 3-day training in Gurugram?
Sample Answer: “Yes, I am comfortable with the 3-day training in Gurugram. I understand that training is important to learn about the services, sales techniques, and operational protocols. I am ready to attend the training and learn as much as I can.”
Is Job Ke Advantages (Benefits)
Is job ke kuch important advantages hain:
1. Fixed Stipend + Incentives
₹15,000 fixed stipend plus attractive incentives – achhi earning potential.
2. Work from Home
100% remote job hai. Aap ghar baithe kaam kar sakte ho.
3. Healthcare Industry
Growing healthcare industry mein career start karne ka mauka.
4. Fresher Friendly
Freshers encouraged hain. Koi experience nahi chahiye.
5. Comprehensive Training
3-day training program in Gurugram – skills develop karne ka mauka.
6. Supportive Team
Supportive team environment aur mentorship.
7. Career Growth
Healthcare sector mein growth prospects.
8. Low Competition
Sirf 32 applicants hain abhi . Competition comparatively kam hai.
9. Equal Opportunity Employer
Diversity aur inclusion committed company.
10. Exposure to Healthcare Technology
Latest healthcare technologies aur industry practices ka exposure.
Is Job Ke Challenges
Har job ki tarah iske bhi kuch challenges hain:
1. Training in Gurugram
3-day training ke liye Gurugram jaana hoga. Jo log Delhi-NCR mein nahi hain, unke liye challenging ho sakta hai.
2. Delhi-NCR Region
Job specifically Delhi-Gurgaon-NCR region ke liye hai. Doosre regions ke log apply nahi kar sakte.
3. Tele Sales
Phone par sales karna challenging ho sakta hai. Rejection handle karna padta hai.
4. Medical Knowledge
Medical tests explain karne ke liye basic medical knowledge chahiye.
5. Targets
Sales targets meet karne ka pressure rahega.
6. Remote Work Challenges
Remote work mein apne challenges hain:
- Self-discipline
- Isolation
- Time management
7. No Salary Mention (Stipend)
₹15,000 stipend hai, salary nahi. Plus incentives performance par depend karte hain.
8. Fixed Location Requirement
Delhi-NCR region mein hona mandatory hai.
Tips for Success in This Role
Agar aap is job mein successful hona chahte hain to kuch tips follow kar sakte hain:
1. Improve Spoken English
Apni spoken English improve karein. Clear pronunciation, confident tone, professional language.
2. Learn About Diagnostic Tests
MRI, CT Scan, PET-CT, Ultrasound – in tests ke baare mein padhein. Kya hai, kaise hota hai, kitna time lagta hai.
3. Practice Telecalling
Telecalling ki practice karein. Different scenarios ke liye scripts prepare karein.
4. Handle Rejection Positively
Rejection ko personally na lein. Har call se kuch na kuch seekhein.
5. Be Patient
Patient rahein. Patients ke saath patience aur empathy se baat karein.
6. Be Confident
Confidence important hai. Aap jo bol rahe ho, uspe confident rahein.
7. Stay Updated
New diagnostic tests aur pricing ke saath updated rahein.
8. Be Reliable
Consistent rahein. Jo commit karo, wo deliver karo.
Frequently Asked Questions (FAQ)
Q1. Customer Support Associate (Tele Sales) ka kya kaam hota hai?
Answer: Is job mein aap potential patients ko phone par call karte ho, diagnostic tests ke baare mein information dete ho, unki queries answer karte ho, aur appointments schedule karne mein help karte ho .
Q2. Is job ke liye kaun apply kar sakta hai?
Answer: Jiske paas strong spoken English ho, Delhi-Gurgaon-NCR region mein ho, aur remote work kar sakta ho. Freshers encouraged hain .
Q3. Koi specific degree chahiye?
Answer: Job posting mein specific degree ki requirement nahi batayi gayi. Skills important hain.
Q4. Stipend kitni milegi?
Answer: ₹15,000 per month fixed stipend + attractive incentives .
Q5. Kya experience chahiye?
Answer: Nahi, freshers encouraged hain .
Q6. Kya ye work from home job hai?
Answer: Haan, remote job hai. Lekin 3-day training ke liye Gurugram jaana hoga .
Q7. Apply kaise karein?
Answer: LinkedIn par “Customer Support Associate EVE Healthcare” search karein aur apply karein.
Q8. Selection process kya hai?
Answer: Application screening -> Telephonic interview -> Virtual interview -> Training -> Onboarding .
Q9. Kya training hoga?
Answer: Haan, 3-day comprehensive training in Gurugram .
Q10. Kya freshers apply kar sakte hain?
Answer: Haan, freshers encouraged hain .
Q11. Koi age limit hai?
Answer: Job posting mein age limit nahi batayi gayi.
Q12. Kya女生 (girls) apply kar sakti hain?
Answer: Haan, bilkul. Gender koi barrier nahi hai.
Q13. Kya part-time kar sakte hain?
Answer: Full-time job hai.
Q14. Kya Delhi-NCR se bahar ke log apply kar sakte hain?
Answer: Job specifically Delhi-Gurgaon-NCR region ke liye hai .
Q15. Kya training ke liye travel expenses company degi?
Answer: Job posting mein travel expenses ka mention nahi hai.
Q16. Kya laptop aur internet khud arrange karna hoga?
Answer: Haan, remote job hai to apna khud ka computer aur internet chahiye hoga.
Q17. Kya incentives milte hain?
Answer: Haan, attractive incentives based on performance .
Q18. Kya medical tests explain karne aana chahiye?
Answer: Haan, “ability to explain medical tests, procedures, and pricing” required hai .
Q19. Kya spoken English strong honi chahiye?
Answer: Haan, “strong command of spoken English” required hai .
Q20. Kya verbal communication skills important hain?
Answer: Haan, “excellent verbal communication skills” required hain .
Q21. Kya basic computer proficiency chahiye?
Answer: Haan, “basic proficiency in using a personal laptop” required hai .
Q22. Kya stable internet chahiye?
Answer: Haan, “stable, high-speed internet connection” required hai .
Q23. Kya prior experience mandatory hai?
Answer: Nahi, “prior experience is advantageous but not mandatory” .
Q24. Kya proactive attitude chahiye?
Answer: Haan, “proactive attitude with a desire to learn and grow” required hai .
Q25. Kya CRM system use karna hoga?
Answer: Haan, “update customer information accurately in the CRM system” required hai .
Q26. Kya outbound calls initiate karne honge?
Answer: Haan, “initiate outbound calls to interested patients” required hai .
Q27. Kya scheduling appointments karni hongi?
Answer: Haan, “assist patients in scheduling appointments” required hai .
Q28. Kya follow-up calls karne honge?
Answer: Haan, “follow-up calls” required hain .
Q29. Kya company genuine hai?
Answer: LinkedIn par promoted job hai. Genuine hone ke chances hain.
Q30. Kya applicants 32 hain?
Answer: Haan, “32 people clicked apply” likha hai . Competition comparatively kam hai.
Diagnostic Tests – Key Terms to Know
| Test | Full Form | Purpose |
|---|---|---|
| MRI | Magnetic Resonance Imaging | Detailed images of organs and tissues |
| CT Scan | Computed Tomography | Cross-sectional images of body |
| PET-CT | Positron Emission Tomography | Cancer detection, metabolic activity |
| Ultrasound | Sonography | Real-time images using sound waves |
| X-Ray | Radiography | Bone and chest imaging |
Common Patient Questions
| Question | Sample Answer |
|---|---|
| How long does it take? | “The test takes about 20-45 minutes depending on the type.” |
| Is it painful? | “Most tests are painless. Some may require an injection but it’s minimal discomfort.” |
| Do I need to prepare? | “For some tests, you may need to fast for a few hours. We’ll provide complete instructions.” |
| When will I get results? | “Results are usually available within 24-48 hours.” |
Tele Sales Tips
Opening Script Example
“Good morning! This is [your name] from EVE Healthcare. I’m calling to share information about our diagnostic services. Is this a good time to talk?”
Handling Objections
| Objection | Response |
|---|---|
| “Not interested.” | “I understand. May I take just 2 minutes to explain how our services can help you?” |
| “Too expensive.” | “I understand budget is important. Let me explain our affordable packages and any ongoing offers.” |
| “I already have a provider.” | “That’s great. If you ever need a second opinion or have questions about pricing, we’re here to help.” |
Closing Script
“Thank you for your time. Based on our conversation, I recommend scheduling a [test name]. Would [date/time] work for you? I’ll send a confirmation with all the details.”
Conclusion
Customer Support Associate (Tele Sales) job ek achhi opportunity hai un logon ke liye jo healthcare sector mein career banana chahte hain, phone par baat karna pasand karte hain, aur Delhi-NCR region mein rehte hain. EVE Healthcare jaisi innovative healthcare startup mein ye role aapko ₹15,000 stipend plus incentives, work from home flexibility, aur comprehensive training dega.
Agar aapki spoken English strong hai, aap confident ho, aap Delhi-Gurgaon-NCR region mein ho, aur aap healthcare mein interest rakhte ho to aap is job ke liye apply kar sakte ho. Freshers encouraged hain.
Yaad rakhein, is job mein 32 applicants hain abhi – competition comparatively kam hai, isliye jaldi apply karein. 3-day training ke liye Gurugram jaana hoga. Telephonic interview ke liye taiyaar rahein.
Is job mein main success factors honge:
- Strong spoken English
- Confidence on phone
- Ability to explain medical tests
- Patience and empathy
- Sales mindset
- Proactive attitude
- Delhi-NCR location
All the best for your Customer Support Associate job application! 📞🏥✨
Note: Ye job posting LinkedIn se li gayi hai. Apply karne ke liye LinkedIn par “Customer Support Associate EVE Healthcare” search karein. Stipend ₹15,000 per month plus incentives hai. Freshers encouraged hain. 3-day training in Gurugram mandatory hai. Delhi-Gurgaon-NCR region ke liye job hai. 32 applicants hain, isliye jaldi apply karein . Strong spoken English required hai . Remote job hai . Equal opportunity employer hai .
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