1. Yeh Job Kya Hai? (Introduction)
Sochiye aap Indore mein ho, ya fir aapko Indore jaana hai, aur aap ek telecaller ki job karoge. Aap Airtel Broadband ke liye outbound voice calls karoge. Matlab aap logon ko phone karke unse baat karoge – unko Airtel ka broadband plan batayenge, unki problems solve karne ki koshish karoge, ya unko kuch offer batayenge.
Yeh job office-based hai – Indore mein. Work from home nahi hai. Aapko roz office jaana hoga.
Company ka naam hai Altruist Technologies. Ye ek BPO company hai jo Airtel ka customer care process handle kar rahi hai. Company ki 4.8 rating hai (83 reviews ke hisaab se) – jo ki bohot acchi hai.
Sabse acchi baat yeh hai ki graduation nahi chahiye. 12th pass bhi chalega. 0 se 3 saal ka experience chalega – freshers bhi apply kar sakte hain.
Salary: ₹11,500 in hand (pakke haath mein aane wale paise). Iske alawa training stipend ₹200 per day, overtime pay ₹150 per hour, aur team parties, holidays bhi hain.
Openings: 150 – matlab chance accha hai ki selection ho jaye.
2. Company Kaun Hai? (Alturist Technologies)
| Detail | Jaankari |
|---|---|
| Company Name | Altruist Technologies |
| Rating | 4.8/5 (83 reviews) – bohot acchi rating hai |
| Process | Airtel Broadband (Customer Care) |
| Role | Outbound Voice Process Telecaller |
| Location | Indore |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
Altruist Technologies ek BPM (Business Process Management) company hai. Ye Airtel jaise badi companies ke liye customer support handle karti hai. Company ki rating 4.8 hai – iska matlab employees khush hain generally. Reviews mein friendly workplace, team parties, aur growth likha hai.
3. Kaam Kya Karna Hai? (Day-to-Day Responsibilities)
Yeh outbound voice process hai. Matlab aap call karenge logon ko. Aap phone nahin uthaoge, balki aap phone karoge. Thoda detail me samajhte hain:
A. Outbound Calls Karna
Aapko ek list milti hai – customer ke phone numbers. Aap unhe phone karoge. Kya baat karoge?
- Airtel Broadband plans ke baare mein bataoge – kitna speed hai, kitna price hai, kya offers hai.
- Existing customers ko naye plans ke baare mein bataoge.
- Potential customers ko Airtel broadband lene ke liye convince karoge.
- Kabhi kabhi customer ki problems bhi solve karni hogi – jaise internet slow hai, bill zyada aaya hai, etc.
B. Hindi Mein Baat Karna
Job description mein likha hai “Basic Hindi communication skills” – matlab aapko Hindi mein acchi tarah baat karni aani chahiye. English nahi chahiye zyada. Thodi bahut aati hai toh bhi chalegi.
Kya bolna aana chahiye?
- “Namaste, main Airtel se bol raha hoon.”
- “Aapka broadband plan kaise chal raha hai?”
- “Kya aap naye plan ke baare mein janna chahenge?”
- “Mai aapki problem samajh gaya, main iska solution dhundhta hoon.”
Aapko polite rehna hai, patient rehna hai, aur customer ko accha feel karwana hai.
C. Rotational Shift Mein Kaam
Job description mein likha hai “Rotational shifts” – iska matlab aapka shift time change hota rahega. Kabhi morning shift (9am-6pm), kabhi afternoon (12pm-9pm), kabhi evening (2pm-11pm). Raat ki shift nahi likhi hai (kyuki outbound process usually raat mein nahi hota). 1 week-off milega (1 din ki chhutti hafte mein).
D. Training (20-25 days)
Pehle aapko 20-25 din ki training milegi. Trainig mein aapko sikhaya jayega:
- Airtel ke broadband plans ke baare mein
- Kaise call karna hai
- Kaise customer se baat karni hai
- Kaise objection handle karni hai (jab customer mana kare)
- Company ka tool kaise use karna hai
Training stipend: ₹200 per day. Matlab agar 25 din ki training hai toh ₹5000 extra milenge (₹200 × 25).
E. Overtime (Extra kaam karoge toh extra paise)
Agar company overtime (extra ghante) kaam karne bole, toh ₹150 per hour milega. Jaise agar aap 2 ghante extra kaam karoge toh ₹300 extra.
F. Team Parties aur Holidays
Company mein team parties hoti hain – kabhi pizza party, kabhi picnic, kabhi kuch aur. Holidays bhi milte hain – national holidays (15 August, 26 January, Gandhi Jayanti, etc.) aur kuch company holidays.
4. Requirements – Kya Chahiye Tumhe?
Job Description Mein Likha Hai:
| Requirement | Details |
|---|---|
| Education | 12th pass (Graduation not required) |
| Experience | 0 – 3 years (freshers welcome) |
| Language | Basic Hindi / English communication |
| Shift | Rotational shifts |
| Work Type | Outbound voice calls |
Aur Kya Chahiye? (Practical Requirements)
| Requirement | Kya Matlab? |
|---|---|
| Hindi mein acchi baat | Sirf “basic” likha hai lekin actually acchi Hindi aani chahiye. Gaon waali Hindi chalegi, lekin saaf-saaf bolna aana chahiye. |
| Thodi English | “Basic English” likha hai – matlab simple English samajh aani chahiye. Jaise “yes”, “no”, “okay”, “thank you” – itni chalegi. |
| Patience | Customer kabhi gussa karega, kabhi mana karega, kabhi gaali bhi de sakta hai. Aapko patient rehkar baat karni aani chahiye. |
| Indore mein rehna | Yeh office-based job hai. Aapko Indore mein rehna hoga ya shift karna hoga. |
| Own conveyance | Office aane-jaane ka khud intezaam karna hoga. |
| Basic computer knowledge | Calls log karne ke liye thoda computer aana chahiye – typing, mouse, software ka basic use. |
5. Salary – Kitna Milega? (Detail Me)
| Component | Amount | Details |
|---|---|---|
| In-hand Salary | ₹11,500 per month | Yeh pakka haath mein aayega (after PF/cuts) |
| Annual CTC | ₹1.25 – 3.75 Lacs per annum | JD mein likha hai |
| Training Stipend | ₹200 per day | 20-25 din training ke liye (approx ₹4,000-5,000 extra) |
| Overtime Pay | ₹150 per hour | Extra kaam karoge toh extra paise |
| Total pehle mahine mein | ~₹15,500 – ₹16,500 | Salary + training stipend (agar training isi mahine hai toh) |
In-hand ₹11,500 ka matlab kya hai?
Iska matlab PF (Provident Fund) aur ESI (Insurance) already cut ho chuka hai. Aapko ₹11,500 bank mein milenge. Kuch companies mein in-hand kam hota hai, lekin yahan clearly “11500 in hand” likha hai – accha hai.
Salary kab milegi?
Generally BPO companies mein next month 7th-10th ke beech mein salary aati hai.
6. Kaam Kaise Hoga? (Work Environment)
| Aspect | Detail |
|---|---|
| Location | Indore (office-based, not remote) |
| Work Type | Outbound voice calls (aap call karoge) |
| Shift | Rotational (changes every few weeks/months) |
| Weekly Off | 1 day (JD mein “1 week-offs” likha hai – matlab 1 din chhutti hafte mein) |
| Training Duration | 20-25 days |
| Training Stipend | ₹200 per day |
| Overtime | ₹150 per hour |
| Team Parties | Haan (friendly workplace) |
| Holidays | Haan (national + company holidays) |
| Reporting To | Team Leader / Supervisor |
| Calls per day | Typically 60-100 calls (depends on process) |
Office mein kya hoga?
- Aapko ek cubicle ya desk milega.
- Headset milega (calls ke liye).
- Computer milega jisme Airtel ka software hoga.
- Aapko login karna hoga, calls karni hongi, aur logout karna hoga.
- Breaks fixed hote hain – lunch break, chai break, etc.
7. Kya Aap Fit Ho? (Self-Assessment)
| Aapka Profile | Fit Hai Ya Nahi? |
|---|---|
| 12th pass, Hindi acchi aati hai | Haan, perfect fit |
| 10th pass | Try kar sakte ho, lekin 12th pass prefer karenge |
| Graduate ho | Aur bhi accha hai, lekin overqualified ho sakte ho |
| Fresher (0 experience) | Haan, training di jayegi |
| Pehle BPO mein kaam kiya hai | Haan, experienced bhi chalega |
| Hindi mein saaf-saaf bol sakte ho | Bilkul zaroori |
| English bilkul nahi aati | Thodi bahut chahiye – “yes, no, thank you” itni bhi nahi aati toh mushkil |
| Indore mein rehte ho | Zaroori hai – office jaana hai |
| Phone par baat karna pasand hai | Perfect |
| Customer gussa kare toh handle kar sakte ho | Zaroori hai |
| Raam bharose baithe rehna pasand hai | Yeh job nahi hai – active rehna padega |
8. Table Chart – Job Ek Nazar Mein
| Category | Details |
|---|---|
| Job Title | Required Hindi Telecaller – Customer Care – Airtel Process |
| Company | Altruist Technologies |
| Company Rating | 4.8/5 (83 reviews) |
| Process | Airtel Broadband (Outbound Voice) |
| Location | Indore (office-based) |
| Experience | 0 – 3 years |
| Education | 12th pass (Graduation NOT required) |
| Salary (In-hand) | ₹11,500 per month |
| Annual CTC | ₹1.25 – 3.75 Lacs per annum |
| Training Duration | 20-25 days |
| Training Stipend | ₹200 per day |
| Overtime Pay | ₹150 per hour |
| Shift | Rotational |
| Weekly Off | 1 day (Likely 1 week-off means 1 day off) |
| Openings | 150 |
| Applicants so far | 50+ (within 2 weeks) |
| Language Required | Basic Hindi / English |
| Role | Customer Service (Outbound Telecaller) |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Perks | Team Parties, Friendly Workplace, Holidays |
| How to Apply | Call HR Prathmesh – 7875062364 |
| Job Posted | 2 weeks ago |
9. Altruist Technologies Ke Baare Mein (Company Review)
Company ki rating 4.8/5 hai – jo bohot acchi hai. 83 reviews hain. Reviews mein kya likha hai (indeed/glassdoor ke hisaab se typical):
Acchi baatein:
- Friendly workplace
- Team parties aur events
- Supportive senior log
- Clean office
- On-time salary
Buri baatein (typical BPO issues):
- Rotational shift thoda mushkil hota hai
- Target pressure rehta hai
- Kabhi kabhi overtime karna padta hai
Overall rating 4.8 matlab company achi hai. BPO mein yeh rating bohot acchi maani jaati hai.
10. Training Ke Baare Mein Detail
Training 20-25 din ki hogi. Ismein kya hoga?
| Training Week | Kya Seekhoge? |
|---|---|
| Week 1 | Airtel broadband plans, company policies, call etiquette, basic software training |
| Week 2 | Roleplay (fake calls practice), objection handling, live call listening |
| Week 3-4 | Live calls with supervisor monitoring, feedback sessions, improvement areas |
Training stipend ₹200 per day – matlab:
- 20 din training = ₹4,000
- 25 din training = ₹5,000
Ye extra paise hain. Aapki salary (₹11,500) iske alawa hai. Pehle mahine mein training stipend + salary dono mil sakte hain agar training complete ho jaye.
Training unpaid hai ya paid?
Paid hai – ₹200 per day. BPO mein kuch companies unpaid training deti hain, lekin yahan paid hai (acchi baat hai).
11. Overtime Ke Baare Mein Detail
Overtime matlab extra kaam karna – aapki shift ke baad extra ghante kaam karna.
Rate: ₹150 per hour
Kitna overtime hota hai?
Baat par depend karta hai. Kabhi process mein call volume zyada hota hai toh overtime karwana padta hai. Kabhi nahi bhi hota. Yeh guaranteed nahi hai.
Kya overtime compulsory hai?
Kabhi kabhi haan, kabhi kabhi nahi. Jab company bolegi, karna padega. Agar nahi karoge toh warning mil sakti hai. BPO mein yeh common hai.
12. Perks Aur Benefits
| Perk | Detail |
|---|---|
| Team Parties | Pizza party, ice cream party, picnic, etc. – generally mahine mein ya quarter mein ek baar |
| Friendly Workplace | Seniors helpful hote hain, colleagues supportive hote hain |
| Holidays | National holidays (15 August, 26 January, etc.) + company ke kuch holidays |
| Training Stipend | ₹200 per day during training |
| Overtime Pay | ₹150 per hour |
| PF / ESI | Likely milega (BPO mein common hai) |
13. Airtel Process Kya Hai?
Airtel ek telecom company hai – mobile network, broadband, DTH, etc. Ye process Airtel Broadband ke liye hai.
Broadband kya hai? – Ghar ya office mein internet connection. Woh wire wala internet jisse WiFi chalta hai.
Aap kya karte ho is process mein?
- Logo ko phone karke broadband plans batana
- Naye customers lena
- Purane customers ko upgrade ke liye call karna
- Shayad kabhi kabhi customer ki problem bhi solve karna
Koi sales target hai kya?
Outbound process mein generally targets hote hain – kitne customers ko plan bataya, kitno ne liya, etc. Interview mein confirm kar lena.
14. Kya Ye Job Genuine Hai Ya Scam?
Genuine hai. Signs:
✅ Company rating 4.8 hai – genuine reviews hain
✅ Airtel process hai – big brand
✅ JD mein saari detail likhi hai – transparent
✅ Contact number diya hai – HR Prathmesh ka
✅ Opening 150 hai – mass hiring chal rahi hai
✅ Salary clear likhi hai – ₹11500 in hand
Scam se bachne ke liye:
- Koi registration fee maange toh mat do
- Koi “security deposit” maange toh mat do
- Offer letter dene se pehle paise nahi dene
Yeh genuine lagti hai. Direct apply karo.
15. Apply Kaise Karein?
Job description mein Mobile number diya hai:
HR Prathmesh – 7875062364
Aapko call karna hai ya WhatsApp message karna hai.
WhatsApp message template:
Namaste Sir/Ma'am,
Main Altruist Technologies ka Airtel process job dekha tha Indore mein. Mujhe apply karna hai.
Mera naam: [aapka naam]
Qualification: [12th pass / graduate]
Experience: [fresher / X years]
Location: Indore (rehta hoon)
Kya aap aage ka process bata sakte hain?
Dhanyavaad.Call karne se pehle taiyari:
- Apna introduction ready rakho (naam, education, experience)
- Batao ki Hindi acchi aati hai
- Batao ki Indore mein rehte ho
- Batao ki 12th pass ho
Call pe kya bologe:
“Hello, main [aapka naam] bol raha hoon. Maine LinkedIn pe dekha ki Altruist Technologies mein Airtel process ke liye telecaller chahiye. Mujhe apply karna hai. Mera 12th pass hai aur meri Hindi acchi hai. Main Indore mein rehta hoon. Kya main apply kar sakta hoon?”
16. Interview Process Kaisa Hoga?
Likha nahi hai, lekin typical BPO telecaller interview kuch aisa hota hai:
| Round | Kya Hota Hai? |
|---|---|
| Round 1 – HR Call | Phone pe basic details confirm honge – naam, education, location, language. |
| Round 2 – Hindi Language Test | Aapko Hindi mein kuch sentences bolne honge. Aapki fluency check hogi. |
| Round 3 – Operations Round | Ek mock call diya jayega. HR Airtel customer banega, aap telecaller banoge. Dekhte hain kaise baat karte ho. |
| Round 4 – HR Discussion | Salary, shift, joining date – sab discuss hoga. |
Interview tips:
- Hindi mein confident rehna – atak kar mat bolna
- Polite rahna – “ji”, “kripya”, “dhanyavaad” use karna
- Customer gussa ho toh – “main aapki baat samajh raha hoon, sorry ji” bolna
- Clean dikhna – agar face-to-face interview hai toh
- Resume leke jaana (2-3 copies)
17. Kya Ye Job Freshers Ke Liye Acchi Hai?
Haan. Fresher ke liye yeh acchi starting job hai:
✅ No degree required – 12th pass chalega
✅ Training di jayegi – seekhne ko milega
✅ In-hand salary ₹11,500 – survival ho jayegi Indore mein
✅ Airtel brand – resume mein accha lagega
✅ Growth opportunity – BPO mein experience lekar aage badh sakte ho
Kya zaroori hai? – Hindi acchi aani chahiye. Bas yahi skill chahiye.
18. Isme Career Growth Kya Hai?
Telecaller se aage growth kuch aisi ho sakti hai:
| Position | Approx Salary | Time |
|---|---|---|
| Telecaller (yeh job) | ₹11,500 in hand | Starting |
| Senior Telecaller | ₹13,000 – ₹15,000 | 6-12 months |
| Team Leader | ₹20,000 – ₹30,000 | 1-2 years |
| Quality Analyst | ₹18,000 – ₹25,000 | 1-2 years |
| Trainer | ₹20,000 – ₹28,000 | 1-2 years |
| Operations Manager | ₹35,000 – ₹50,000 | 3-5 years |
Growth ke liye performance acchi honi chahiye – calls, quality, attendance, target completion.
19. Pros aur Cons (Acchi aur Buri Baatein)
Pros (Acchi Baatein)
✅ 12th pass chalega – graduation nahi chahiye
✅ Freshers welcome – experience nahi chahiye
✅ In-hand salary clear – ₹11500, koi confusion nahi
✅ Paid training – ₹200 per day stipend
✅ Overtime pay – ₹150 per hour (extra paise)
✅ Company rating acchi hai – 4.8/5
✅ 150 openings – chance accha hai
✅ Airtel brand – resume mein value
✅ Team parties, holidays – perks hain
✅ Permanent job – contract nahi
Cons (Buri Baatein)
❌ Not remote – office jaana hai Indore
❌ Rotational shifts – kabhi morning, kabhi afternoon, kabhi evening
❌ Only 1 weekly off – zyada nahi hai (5-6 days kaam)
❌ Salary ₹11500 – zyada nahi hai, basic survival hai
❌ Target pressure – outbound process mein sales target ho sakta hai
❌ Outbound calls – aapko call karna hai, log mana karte hain, gaali dete hain – thoda tough hai
❌ English thodi chahiye – bilkul nahi aati toh mushkil
FAQ (Aam Sawaal – Jawaab)
S1: Kya yeh work from home job hai?
Nahi. Office-based job hai. Aapko Indore mein office jaana hoga.
S2: Kya 10th pass apply kar sakta hai?
JD mein 12th pass likha hai. 10th pass walo ko typically nahi lete. Phir bhi try kar sakte ho, HR se pooch lo.
S3: Kya fresher apply kar sakta hai?
Haan. JD mein likha hai “Fresher & Exp. Both Can Apply”.
S4: In-hand salary ₹11500 hai ya gross?
Likha hai “11500 in hand” – matlab bank mein itne hi paise aayenge. PF/ESI already cut ho chuka hoga.
S5: Training stipend alag milta hai ya salary mein included hai?
Alag. ₹200 per day stipend training ke liye extra hai. Salary ₹11500 iske alawa hai.
S6: Kya mujhe raat ki shift karni padegi?
JD mein raat ki shift nahi likhi hai. Outbound process generally raat mein nahi hota. Lekin confirm kar lena interview mein.
S7: Weekly off kitne din hai?
“1 week-offs” likha hai – matlab hafte mein 1 din chhutti. 5-6 din kaam karna hoga.
S8: Kya English aana zaroori hai?
“Basic Hindi / English” likha hai. Thodi bahut English aani chahiye – simple words samajh mein aane chahiye.
S9: Kya yeh sales job hai?
Outbound voice process mein generally sales ya lead generation hota hai. Aapko Airtel broadband plans batane honge aur customers ko convince karna hoga.
S10: Kya laptop/computer khud lana hoga?
Nahi. Company computer aur headset degi. Office-based job hai.
S11: Kya PF/ESI milega?
Haan, BPO companies generally deti hain. In-hand ₹11500 means PF/ESI already cut ho chuka hai.
S12: Kya bond hai koi?
JD mein nahi likha. Generally BPO mein 6 months ya 1 year ka bond hota hai kabhi kabhi. Interview mein pooch lena.
S13: Kya main Indore ke bahar se apply kar sakta hoon?
Job Indore mein hai. Aapko Indore shift karna padega ya wahan rehna padega.
S14: Kya interview online hoga?
Pata nahi. Indore mein hai toh face-toface bhi ho sakta hai. HR se pooch lena.
S15: Kya yeh job ke liye koi fee hai?
Nahi. Koi registration fee, security deposit – kuch nahi. Agar koi maange toh scam hai.
S16: Kya overtime compulsory hai?
Kabhi kabhi haan. BPO mein jab call volume zyada hota hai toh karna padta hai. Paid hai – ₹150 per hour.
S17: Kya team parties sach mein hoti hain?
Reviews mein likha hai friendly workplace aur team parties. Haan, generally BPO mein hoti hain.
S18: Kya mereko Airtel ka employee maana jayega?
Nahi. Aap Altruist Technologies ke employee hoge jo Airtel ka process handle kar rahe hain. Vendor employee hoge.
S19: Kya main part-time kar sakta hoon?
Nahi. Full-time job hai.
S20: Apply kaise karein?
Call karo HR Prathmesh – 7875062364. Ya WhatsApp message karo.
Final Tips – Apply Karne Se Pehle
Apne aap se yeh 5 sawaal pooch lo:
- Kya meri Hindi acchi hai? – Saaf-saaf bol sakte ho, logon se baat kar sakte ho? Yeh sabse important hai.
- Kya main Indore mein rehta hoon ya shift kar sakta hoon? – Office jaana hai roz.
- Kya main rotational shift handle kar sakta hoon? – Kabhi morning, kabhi afternoon, kabhi evening.
- Kya main phone par logon se baat kar sakta hoon? – Outbound calls mein log mana karte hain, kabhi gaali dete hain. Patient rehna padega.
- Kya ₹11500 per month mere liye enough hai? – Indore mein sharing PG ₹4-5k mein mil jayega, food ₹3-4k, baki savings. Survival ho jayega.
Apply karne se pehle yeh karo:
- Apna resume bana lo (simple – naam, 12th detail, phone number, email)
- Introduction practice karo Hindi mein – “Mera naam X hai, maine 12th pass kiya hai, meri Hindi acchi hai”
- HR Prathmesh ko call karo – 7875062364
Interview mein pooch lena:
- Shift exact kya hai? Raat ki hai bhi ya nahi?
- Weekly off 1 din hai ya 2? (JD mein “1 week-offs” likha hai, confirm karo)
- Sales target hai kya? Agar hai toh kitna?
- Bond hai kya?
- Office address kya hai (GPS kar lena ki ghar se kitna door hai)
Red Flags (Dhyaan Rakho):
- Koi registration fee maange – mat do
- Koi security deposit maange – mat do
- Offer letter se pehle bank details maange – careful rehna
- “Guaranteed job” bolke paise maange – scam hai
Antim Baat (Conclusion)
Yeh Required Hindi Telecaller – Airtel Process job un logo ke liye ek solid starting point hai jo:
- 12th pass hain aur aage padhai nahi karni chahte
- Hindi acchi aati hai
- Indore mein rehte hain (ya shift kar sakte hain)
- BPO mein career banana chahte hain
- Phone par baat karna pasand hai (ya kar sakte hain)
Salary ₹11,500 in hand – zyada nahi hai, lekin fresher ke liye Indore mein theek hai. Training stipend ₹200/day aur overtime ₹150/hour extra paise kamaane ka mauka deta hai.
Company rating 4.8/5 hai – matlab workers generally khush hain. 150 openings hain – chance accha hai selection ka.
Airtel brand ka experience lekar aage tum doosre BPOs mein better salary le sakte ho. Team leader, quality analyst, trainer – yeh sab growth options hain 1-2 saal mein.
Bas apni Hindi acchi karo, patient rehna seekho, aur office time pe jaana – job pakki hai.
Apply karo, interview do, aur selection ho jaye toh mehnat karo. BPO mein beginning tough hoti hai, lekin seekhne ko bohot milta hai.
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