Bilkul, main aapko Email & Chat Process Intern job ke baare mein poore details mein, bilkul simple aur Roman English mein likh ke deta hoon.
Ye job Inficore Soft ki hai jo remote hai, full-time internship hai 1-3 months ki, aur stipend ₹18,600 per month hai.
Table Chart (Job Overview)
| Detail | Information |
|---|---|
| Job Title | Email & Chat Process Intern |
| Company | Inficore Soft |
| Location | Remote (work from home) |
| Job Type | Full-time internship |
| Duration | 1 to 3 months (company decide karegi ya performance ke hisaab se) |
| Stipend | ₹18,600 per month (fixed) |
| Working Hours | Generally 8-9 hours per day (flexible but login-logout time fix ho sakta hai) |
| Main Work | Customers ke emails aur chat ka jawab dena, unki problems solve karna |
| Who Can Apply | Any degree pursuing or completed, good English typing speed |
| Preferred Skills | Customer support experience (optional), CRM tools (optional) |
| Benefits | Certificate, mentorship, real work experience, remote setup |
| Application Status | Active (100+ people clicked apply in 1 day) |
Check if you qualify for Inficore Soft's Email & Chat Process Intern role. Freshers welcome. Full remote. Stipend ₹18,600/month.Ab samajhte hai is job ke baare mein har ek choti si baat, ghar baithe aasan bhasha mein
1. Yeh Job Kya Hai?
Dosto, ye job hai Email & Chat Process Intern. Matlab aap ek customer support executive ki tarah kaam karoge, lekin sirf written chat aur email ke through. Koi phone call nahi karni hai.
Aap Inficore Soft ke liye kaam karoge jo ek technology company hai. Ye company customer engagement aur digital operations mein help karti hai.
2. Kaam Kahan Se Hoga?
Bilkul remote. Matlab ghar se, ya jahan bhi aapka stable internet ho aur aap peacefully baith ke kaam kar sako.
Lekin dhyan rahe – remote ka matlab ye nahi ki aap late utho aur kaam chhod do. Company wale aapki response time aur quality check karte rahenge.
3. Kitna Stipend Milega?
₹18,600 per month.
Ye fixed hai. Koi “performance based variable” nahi likha hai, lekin usually internship stipend full milta hai agar aap 100% kaam karo aur timings follow karo.
Paise generally month end ya next month 5-10 ke beech bank account mein aate hain.
4. Kaam Kya Karna Hoga? (Responsibilities detail mein)
A. Customer ke email aur chat ka reply karna
- Jaise hi koi customer email likhe ya chat kare, aapko turant (ya defined time mein) jawab dena hoga.
- Jawab professional aur solution-oriented hona chahiye.
- Example: Customer ne likha “Mera account lock ho gaya” – to aap uska account unlock karne ka tarika batao ya escalate karo.
B. Problems samajhna aur solution dena
- Customer kabhi frustrate ho sakta hai. Aapko dhairya (patience) se problem samajhni hai.
- Aksar customers apni problem sahi se nahi likhte, to aapko question pooch kar samajhna hoga.
C. Log maintain karna
- Har interaction ka record rakhna hai. Kaunsi query aayi, kaise resolve ki, kitna time laga – sab likhna hota hai.
- Isse aage future mein similar problem aane par pehle wala solution reuse kar sakte ho.
D. SOPs aur templates follow karna
- Company aapko kuch ready-made replies (templates) degi. Unhe use karna hai, lekin blindly nahi. Customize bhi karna hai.
- Agar koi issue repeat ho raha hai, to aap process suggest kar sakte ho.
E. Multiple chats sambhalna
- Ek saath 2-3 chats ya emails handle karne pad sakte hain. Jaise WhatsApp par ek saath 4-5 logon se baat karte ho, waise hi.
- Quality maintain karte hue speed bhi chahiye.
F. Escalate karna
- Agar problem aapke control se bahar hai (technical bug, refund policy change, etc.), to aap senior team ko forward kar do.
- Escalate karte time aapko customer ko ye batana hota hai ki “Maine aapki baat apni team ko bhej di hai, 24 ghante mein update milega.”
G. Recurring issues pe suggestion dena
- Agar aap dekho ki 10 customers same problem de rahe hain – jaise “Payment failed but money deducted” – to aap apne manager ko suggest kar sakte ho ki iske liye ek auto-reply system bana lo.
5. Required Qualifications (Kya hona jaroori hai?)
- Degree – Koi bhi discipline, chahte ho to abhi college mein ho ya recently graduate. 12th ke baad bhi chalega agar English strong hai.
- English written communication strong honi chahiye (grammar thik ho, spelling mistakes na ho).
- Typing speed – kam se kam 35-40 words per minute. Email likhne mein hesitation nahi honi chahiye.
- Customer service basics – Matlab pata ho ki customer ko ignore nahi karte, sorry bolna kab hai, kab escalate karna hai.
- Multitasking – Ek taraf chat, doosri taraf email, teesri taraf internal team coordination.
- Problem solving mindset – Har problem ka solution dhundhne ki aadat.
- Independent work – Ghar se kaam karte hue koi boss aapke sar par nahi khada rahega, khud disciplined rehna hoga.
6. Preferred Skills (Achha lagega agar ye bhi ho) – Optional
- Pehle customer support kiye ho to golden point.
- CRM tools ka use aata ho (jaise Zendesk, Freshdesk, HubSpot, ya koi ticketing system).
- Email platforms (Gmail, Outlook) aur chat platforms (Slack, Teams, ya custom chat tool) handle kar sakte ho.
- Ticketing system ka basic idea ho.
7. Kya Seekhoge? (What You Will Gain)
- Real world customer handling – Textbook se nahi, real angry/cute customer se seekhoge.
- Communication improvement – Short, clear, professional likhna aajayega.
- Patience – Same question 50 baar poochne wale customer ko politely jawab dena seekhoge.
- Mentorship – Seniors guide karenge. Unse puch sakte ho ki better reply kaise likhein.
- Certificate – Completion certificate milega jo resume mein daloge to fayda hoga. (Mention kar diya hai company ne – performance based)
- Understanding of metrics – Customer satisfaction score, response time, resolution time – ye sab corporate terms practical mein samajh aa jayenge.
8. Company Ke Baare Mein (Inficore Soft)
Ye ek technology-driven organization hai. Inka focus hai –
- Digital operations
- Customer engagement
- Business communication services
Company internship programs ko lekar serious hai. Matlab aapko sirf coffee nahi dilwani, actual kaam sikhana hai unka purpose.
Company ne ye bhi likha hai – Equal opportunity employer. Matlab gender, religion, caste, city – kisi cheez ka bias nahi hai. Bas kaam karna aana chahiye.
9. Is Job Ke Liye Kaun Apply Kar Sakta Hai?
- College student ho (any year, any stream) – chalega.
- Recent graduate ho (B.A., B.Com, B.Sc., B.Tech, BBA, etc.) – chalega.
- Gap year pe ho – chalega.
- Housewife / homemaker jo wapas career start karna chahti ho – apply kar sakti ho, bas English aur typing honi chahiye.
- 12th pass with good English – bhi apply kar sakte ho (though unhe degree pursuing/preferred likha hai, lekin try kar sakte ho).
10. Is Job Mein Challenges Kya Honge?
- Loneliness – Remote job mein akelaapan aa sakta hai. No office gossip, no chai break with colleagues.
- Time management – Ghar mein distractions (TV, bed, family) se kaam karna mushkil hota hai.
- Angry customers – Kuch log gaali bhi de sakte hain chat par. Aapko professional rehna hai.
- Typing pressure – Agar speed slow hai to backlog banega.
- No phone support – Sirf likhna hai, bolna nahi. Kuch logon ko ye boring lagega.
11. Aapko Kaise Pata Chale Ki Ye Job Aapke Liye Sahi Hai?
- Agar aapko likhne mein maza aata hai (even WhatsApp pe lambi messages type karna pasand hai).
- Agar aap chahte ho ki corporate ka pehla experience remote ho (commute nahi karna, zyada kharcha nahi).
- Agar aap typing speed improve karne ko taiyaar ho.
- Agar aapko customer se baat karna funny/interesting lagta hai chahe wo gussa ho ya confused.
12. Job Ka Typical Routine Kaisa Hoga? (Example)
| Time | Activity |
|---|---|
| 9:00 AM | Login, check pending emails + chats from last night |
| 9:30 AM | Team huddle (online meeting – 10 min, updates) |
| 10:00 AM | Start replying – first come first serve |
| 11:30 AM | Break (15 min) |
| 1:00 PM | Lunch (30-45 min) |
| 2:00 PM | Continue chats & emails |
| 4:00 PM | Escalate unsolved issues to senior |
| 5:30 PM | Log entries update karo, logout |
(Yeh rough schedule hai, company ke hisaab se change ho sakta hai)
13. Koi Experience Nahin Hai To Kya Karu?
Company ne likha hai prior experience optional hai.
Iska matlab – wo freshers ko bhi lete hain.
Bas aapko typing test de sakte hain, ek small written English test ho sakta hai, aur interview mein basic situation pooch sakte hain – jaise “Agar customer ne likha ‘your product is useless’, to aap kya jawab doge?”
14. Kya Ye Job Career Growth Ke Liye Sahi Hai?
Bilkul.
Agar iske baad aap permanent customer support executive bano, to salary 25k-35k ho sakti hai 1-2 saal mein.
Baad mein Team Lead, Quality Analyst, Process Trainer bhi ban sakte ho.
Ya agar aapko chat + email ka experience hai to aage CRM specialist, Customer Success Manager jaise roles bhi mil sakte hain.
15. Important: Company Ne Kya Likha Hai Responses Managed Off LinkedIn
Matlab – aap LinkedIn par “Apply” click karoge to wahan se direct company ke internal system ya email pe jaayega.
LinkedIn ka default message system use nahi karte ye log. To apply karne ke baad apna email regularly check karo (spam folder bhi).
FAQ (Frequently Asked Questions)
Q1. Kya ye job part-time hai?
Nahi, full-time hai. 1-3 months full-time remote intern chahiye unhe. Par agar aap college student ho aur classes ho to interview mein discuss kar sakte ho – kabhi kabhi flexibility de dete hain.
Q2. Stipend kab milega?
Usually end of month ya next month 1-10 ke beech. Company policy par depend karta hai. Offer letter mein likha hoga.
Q3. Koi bond hai kya?
Nahi likha hai. Generally short-term internships mein bond nahi hota. Phir bhi offer letter dhyan se padhna.
Q4. Typing speed kaise badhaye?
Free websites – 10fastfingers.com, typing.com, keybr.com – daily 15 minute practice se speed 30 se 45 ho jayegi 1 mahine mein.
Q5. Kya laptop chahiye ya phone se kaam chalega?
Chat aur email phone se bhi kar sakte ho, lekin typical company CRM tools laptop pe better chalti hai. Agar possible ho to laptop ya desktop use karo.
Q6. Agar main Hindi mein likhna chahta hoon to chalega?
Nahi. Company ne English written skills likhi hai. To aapko English mein hi reply karne honge angrezi customers ya Indian customers ke liye.
Q7. Kya ye job sirf India ke liye hai?
Ha, location India likha hai. Remote hai par company Indian hai to mostly Indian residents hi lete hain.
Q8. Kya internship ke baad job mil sakti hai?
Agar aapki performance achhi rahi, aur company ke paas permanent position khali hai, to convert kar sakte hain. 100% guarantee nahi hai par chances achhe hote hain.
Q9. Interview kaise hoga?
Remote hi hoga – Zoom, Google Meet, ya phone pe. Questions pooch sakte hain – “Tell me about yourself”, “How will you handle an angry customer?”, “Why do you want this internship?”
Q10. Kya resume banana zaroori hai?
Ha, company ne “Tailor my resume” aur “Help me stand out” likha hai – matlab resume bhejna hoga. Agar nahi hai to simple banao – name, education, typing speed, any volunteer experience.
Q11. Kya ye job scam to nahi?
Company Inficore Soft legit lagti hai. Par apply karte time check karo – koi fees nahi maangni chahiye. Koi bhi genuine internship kabhi fees nahi leti. Agar koi bole “training ke liye ₹5000 pay karo” to wo scam hai.
Q12. Ek hi din mein 100+ log apply kar chuke hain – kya ab apply karna worth hai?
Ha karo. Bahot log apply karte hain par interview dekar qualify sirf 5-10% karte hain. Agar aapki English sahi hai to aap un 5% mein aa sakte ho.
Q13. Kya mujhe koi software install karna hoga?
Ho sakta hai – company apna chat portal ya ticketing system use kare. Wo login id password denge. Koi suspicious software nahi dalna agar pata nahi to puch lena.
Q14. Agar main 2 mahine ka kar sakta hoon to chalega?
Company ne duration 1-3 months likha hai – to 1 ya 2 month ka bhi kar sakte ho. Interview mein clearly bol dena.
Q15. Ismei future career kaunsa ban sakta hai?
- Customer Support Executive
- Technical Support (if you learn product)
- Operations Executive
- Quality Analyst
- Team Lead – Customer Service
- Client Success Manager
Last Words (Meri Taraf Se)
Dosto, ye job wonderful entry-level opportunity hai unke liye jo Ghar se kaam karna chahte hain, jinka English written thik hai, aur jo customer interaction mein interest rakhte hain.
₹18,600 stipend dusre interns ke comparison mein accha hai (especially remote ke liye).
Bas ek baat yaad rakho – is job mein patience aur consistency sabse important hai.
Agar aapko typing pasand hai, aur aap coffee pee-te hue, apne room mein baithe, logon ki problems solve karke achha feel karte ho – to ye aapke liye bana hai.
Apply kaise karein?
LinkedIn par jake “Inficore Soft Email & Chat Process Intern” search karo, ya seedha company ke career page pe jaao (agar pata ho). “Apply” click karo, resume attach karo, aur required details bharo.
All the best!
Koi bhi doubt ho to puch sakte ho. Main simple language mein hi samjhaunga.
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