Dosto, aaj hum baat karenge ek bahut hi famous job opportunity ki. Agar aapko baat karna achha lagta hai, logo ki madad karna pasand hai aur aap ghar se kaam karna chahte hain, toh yeh job aapke liye perfect hai. Haan, baat kar rahe hain Customer Support Executive – Voice Process (Work From Home) ki, jo ki Teleperformance (TP) company me hai. Bahut se log ise “Flipkart Voice Process” ke naam se bhi jaante hain . Is job ka sabse bada plus point yeh hai ki aap ghar baithe kaam kar sakte hain, aur aapko achha khasa paisa bhi milega.
Aaiye, is job ke har pehlu ko detail me samajhte hain ki aakhir isme kya karna hai, kya chahiye, aur kya milega. Yeh job un sabke liye hai jo abhi naye hain (freshers) ya jinhe thoda bahut experience hai (0 se 1 saal) .
1. Ye Hai Kaam? (Job Description)
Is job ka naam hai “Customer Support Associate”. Aapko Flipkart ke customers ki problems solve karni hain. Ab aap sochenge ki kaise? Toh isme aapko Voice Support dena hai, matlab phone pe baat karke. Koi customer agar Flipkart se kuch order karta hai aur usme koi problem aati hai, toh woh call karta hai. Aapko uski call uthani hai, uski baat sunni hai, aur uska problem solve karna hai.
Kya kya karna hoga?
- Calls handle karna: Din bhar aapko customers ke calls attend karne hain. Yeh calls kabhi kisi order ki delivery ke baare me hoti hain, kabhi kisi product ki quality ke baare me, kabhi payment ke baare me, ya kabhi return/exchange ke baare me.
- Problem solve karna: Aapko customer ki problem ko dhyan se sunna hai aur uska solution dena hai. Agar aapko nahi pata, toh aap system me check karke ya senior se puchke jawab dena hai. Aapka goal hoga ki customer ko khush karke call end karein.
- Accurate information dena: Aapko customer ko sahi information deni chahiye. Galat information dene se customer aur zyada pareshan ho sakta hai.
- Process follow karna: Company ne kuch rules aur guidelines banaye hain, jaise ki calls kaise handle karni hain, kya bolna hai, kya nahi bolna hai. Aapko un sabko follow karna hoga.
- Documentation karna: Har call ke baad aapko system me us call ki details likhni hoti hain, jaise ki customer ka kya problem tha, aapne kya solution diya, call ka status kya hai.
Simple shabdo me kahein toh, aap Flipkart aur uske customer ke beech me ek bridge ki tarah hain. Aapko customer ki baat company tak pahunchani hai aur company ki taraf se customer ko jawab dena hai.
2. Kya Koi Ye Job Kar Sakta Hai? (Eligibility)
Is job ke liye kuch basic conditions hain. Agar aap inhe fulfill karte hain, toh aap apply kar sakte hain.
- Padhai (Education): Aapko Graduate hona chahiye. Matlab aapne kisi bhi stream se (BA, B.Com, B.Sc, BBA, etc.) graduation complete kiya ho. Freshers (jinhe koi experience nahi) aur experienced (jinhe kaam ka thoda bahut pata hai) dono apply kar sakte hain .
- Zubaan (Language Skills): Aapki English aur Hindi acchi honi chahiye. Bolne me clear hona chahiye, aise ki doosra samajh sake. Agar aapko thoda bahut regional language (jaise Marathi) aati hai, toh yeh extra advantage ho sakta hai .
- Nature (Attitude): Aapme customer service ki soch honi chahiye. Matlab aapko logo ki madad karna achha lagta hai, aap patient hain, aur mushkil me bhi aap shant rehkar baat kar sakte hain.
- Working Hours: Aapko rotational shifts me kaam karna hoga. Iska matlab hai ki kabhi aapko subah ki shift milegi, toh kabhi dopahar ki, toh kabhi raat ki. Aapko hafte me 6 din kaam karna hai aur 1 din ki chhutti (rotational week off) milegi . Iska matlab hai ki aapko Saturday-Sunday fixed off nahi milega, balki week me koi ek din off hoga jo rotate hota rahega.
- Typing Speed: Kuch similar jobs me typing speed (30 WPM with 90% accuracy) bhi maangi jaati hai, ho sakta hai isme bhi kaam aaye .
3. Kharcha Paani (Salary aur Benefits)
Ab aayenge sabse important part pe – paisa aur suvidha.
- In-hand Salary: Aapko har mahine ₹17,500 ki in-hand salary milegi . Kuch sources me 14k-15k bhi bataye gaye hain, lekin is specific job ke liye 17,500 likha hai . CTC (Cost to Company) kuch aur ho sakta hai, lekin aapko bank me itna paisa milega.
- Work From Home: Yeh job poori tarah se remote hai. Aapko office nahi jaana hai, aap ghar se hi kaam kar sakte hain. Isme paise bachte hain aur time bhi .
- Career Growth: Company me aage badhne ke mauke hain. Agar aap achha kaam karte hain toh aapko promotion mil sakta hai aur aap Team Leader ya Manager ban sakte hain .
- Training: Company aapko training bhi degi. Shuru me aapko sikhaya jaayega ki calls kaise handle karni hain, system kaise use karna hai, sab kuch bataya jaayega.
4. Ghar Se Kaam Karne Ki Tayyari (System Requirements)
Kyunki yeh work-from-home job hai, isliye aapko khud ka system arrange karna hoga. TP ne kuch strict requirements rakhi hain.
- Laptop/Desktop: Aapke paas ek laptop ya desktop hona chahiye.
- Processor: Intel Core i5 (7th Generation ya usse upar) ya AMD Ryzen 7 hona chahiye . Purane processors kaam nahi karenge.
- RAM: Minimum 8 GB RAM honi chahiye . Isse system fast chalta hai.
- Operating System: Windows 10 ya usse upar hona chahiye .
- Webcam: Laptop/Desktop me in-built camera hona chahiye. Interview aur training ke dauran aapko camera on karna padta hai .
- Internet: Aapka internet connection stable hona chahiye. Minimum speed 30 Mbps honi chahiye . Isse calls mein interruption nahi aati.
- USB Headset: Aapko ek USB wala headset lena hoga . Isse aap clear sun sakte hain aur aapki voice bhi clear jaati hai. (Phone wale earphones kaam nahi karenge).
- Power Backup: UPS/Inverter/Generator hona bahut zaroori hai . Agar bijli chali jaati hai toh aapka system band nahi hona chahiye, warna aapki call drop ho jaayegi aur company ko nuksaan hoga.
5. Kya Aap Ghar Se Kaam Kar Sakte Hain? (Work From Home Environment)
Sirf system hona kaafi nahi hai, aapko ek quiet environment bhi banana hoga. Matlab ek aisi jagah jahan shanti ho, koi shor nahi ho . Agar aapke ghar me bacche hain ya TV chal raha hai, toh uska awaaz customer ko nahi sunna chahiye. Isliye ek alag kamra ya peaceful jagah ka intezaam karein.
6. Kaise Lagu Karein? (How to Apply)
Agar aapko yeh job karni hai toh aapko apna CV (Resume) bhejna hoga.
- Contact Person: Yukta Kharat
- Email: yukta.kharat@teleperformancedibs.com
Aap apna resume is email pe bhej sakte hain. Remember, apply karne ke baad aapko interview dena hoga.
7. Interview Kaise Hoga? (Interview Process)
Company aapko select karne ke liye kuch rounds rakhti hai.
- HR Round: Isme HR aapse basic questions puchenge, jaise aapka introduction, aapne kya padha hai, kyun aapko yeh job karni hai. Aapki communication skills check karenge .
- Operational (Ops) Round: Isme aapko thoda customer service scenario diya ja sakta hai, jaise “agar customer gussa hai toh aap kya karenge?” Aapke problem-solving skills check honge .
- Versant Test: Yeh ek automated English test hota hai, jo aapki English grammar, pronunciation aur fluency check karta hai .
- Client Round: Flipkart ki taraf se bhi interview ho sakta hai .
- System Check: Aapke system aur internet connection ko check kiya jaayega .
8. Company Kaunsi Hai? (About Teleperformance – TP)
Aapne company ke baare me “TP” likha dekha hoga. TP ka full form hai Teleperformance. Yeh ek bahut badi multinational company hai aur BPO (Business Process Outsourcing) industry ki leader hai. India me iske bahut se offices hain . Yeh Flipkart, Amazon jaisi badi companies ke liye customer service handle karti hai. Company me kaam karne walo ki alag alag raaye hai. Kuch log kehte hain ki company achhi hai, growth opportunities hain , toh kuch log management aur work-life balance ko leke unsatisfied hain . But for freshers, yeh ek accha starting point hai.
Table Chart: Job Details at a Glance
| Feature | Details |
|---|---|
| Job Title | Customer Support Executive – Voice Process (WFH) |
| Company | Teleperformance (TP) |
| Client | Flipkart |
| Job Type | Full-Time / Temporary (Contractual – 3 months) |
| Work Mode | Work From Home (Remote) |
| Location | Pan India (Except J&K) |
| Experience | 0 – 1 years (Freshers & Experienced) |
| Education | Any Graduate |
| Languages | Excellent English & Hindi |
| Salary | ₹17,500/month (In-hand) |
| Working Days | 6 days a week |
| Week Off | 1 Rotational week off |
| Shifts | Rotational (Day/Night) |
| Processor | Intel Core i5 (7th Gen+) / Ryzen 7 |
| RAM | Minimum 8 GB |
| Internet | Minimum 30 Mbps |
| Power Backup | Mandatory (UPS/Inverter) |
FAQs (Aksar Puche Jaane Wale Sawaal)
1. Kya yeh job permanent hai ya contractual?
Yeh job initially 3 months ke contract (temporary) pe hai. Baad me performance ke hisaab se permanent ho sakti hai ya extend ki ja sakti hai .
2. Kya mujhe experience chahiye?
Nahi, freshers (0 years experience) bhi apply kar sakte hain. Company training degi .
3. Kya salary 17,500 in-hand hai ya CTC?
Jitna bataya gaya hai, ₹17,500 in-hand salary hai. Iska matlab hai ki yeh paisa aapko bank me directly milega, usme se kuch nahi katega (baki PF/ESIC vagarah ka kuch ho toh wo alag se ho sakta hai) .
4. Kya mujhe raat ki shift karni padegi?
Haan, yeh rotational shift hai. Aapko kabhi din toh kabhi raat ko kaam karna padega. Yeh team aur client ke hisaab se decide hota hai .
5. Kya mere paas laptop nahi hai toh kya main mobile se kaam kar sakta hoon?
Nahi, aapko laptop/desktop ki zaroorat hai. Mobile se kaam nahi ho sakta. Specification bhi exact mention ki gayi hai, usi ke hisaab ka system hona chahiye .
6. Agar mere ghar me bijli chali gayi toh?
Isliye company power backup (UPS/Inverter) rakhne ko bolti hai. Agar bijli chali aur aapki call drop hui, toh yeh aapki performance ke liye achha nahi hai .
7. Kya mujhe Hindi aur English dono aani chahiye?
Haan, dono languages me good verbal communication honi chahiye. Aapko dono bhashaon me customers se baat karni padti hai .
8. Kya yeh job sirf Flipkart ke liye hai?
Haan, is specific opening me aap Flipkart ke customers ke calls handle karenge .
9. Kya mein Jammu & Kashmir se apply kar sakta hoon?
Job description me clearly likha hai ki Jammu & Kashmir ke alawa baaki sabhi states se apply kar sakte hain .
10. Apply karne ke baad kitni der mein interview bulayenge?
Yeh alag alag ho sakta hai, lekin aam taur par 1-2 hafte me contact kiya jaata hai. Agar aapka shortlist ho gaya hai toh .
11. Kya isme koi bonds hai?
Is job description me koi bond ki baat nahi ki gayi hai, lekin contractual job hai toh 3 months ka commitment maang sakte hain .
12. Kya company training degi?
Haan, company aapko paid training degi. Training ke dauran aapko sikhaya jaayega ki kaise kaam karna hai .
13. Kya meri typing speed important hai?
Is job description me typing speed nahi maangi gayi, lekin BPO jobs me typing speed often ek requirement hoti hai. Achhi rahegi toh extra advantage hai .
14. Kya main is job ke saath koi aur kaam kar sakta hoon?
Nahi, aapko full-time commitment karna hoga. Calls handle karte waqt aapko pure focus se kaam karna hai.
15. Kya company mere city me hai nahi toh kya mein apply kar sakta hoon?
Haan, yeh Work From Home (Pan India) job hai. Aap kisi bhi city me ho, apply kar sakte ho (except J&K) .
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