Introduction
Dosto, aaj hum baat karenge Ek bahut hi interesting job opportunity ke baare mein. Ye job hai “Telecaller – Hindi” role ke liye Eaze platform mein. Agar aapko Hindi bolna aata hai, logo se baat karna pasand hai, aur ghar se kaam karna chahte hain, toh ye job aapke liye perfect ho sakti hai. Is article mein hum is job ki puri details, requirements, benefits, aur bahut kuch discuss karenge bilkul simple aur aam bol-chaal ki bhasha mein.
Table of Contents
| S.No. | Topic | Page Reference |
|---|---|---|
| 1 | Company Overview – Lokal Ka Introduction | 1 |
| 2 | Eaze Platform Kya Hai | 2 |
| 3 | Job Role & Responsibilities | 3 |
| 4 | Eligibility Criteria | 4 |
| 5 | Salary Package | 5 |
| 6 | Work Location & Timings | 6 |
| 7 | Required Skills | 7 |
| 8 | Why Join Lokal/Eaze | 8 |
| 9 | Application Process | 9 |
| 10 | Career Growth Opportunities | 10 |
| 11 | Frequently Asked Questions (FAQs) | 11 |
1. Company Overview – Lokal Ka Introduction
Dosto, sabse pehle baat karte hain company ke baare mein. Lokal ek Indian startup hai jo 2018 mein shuru hua tha. Ye company ka mission hai Tier-2 aur Tier-3 cities ke logon ko internet ka sahi istemal karwana. In cities mein log English nahi samajhte utna, isliye Lokal ne socha ki unhe unki local language mein content dena chahiye.
Lokal Ki Kahani
Sab kuch ek WhatsApp group se shuru hua. Founder ne dekha ki chote shehron ke log internet ka istemal nahi kar pa rahe kyunki content English mein tha. Unhone socha ki agar hum local language mein local news, classifieds, jobs, aur matrimony ek jagah dein, toh log regularly aayenge.
Pehle unhone ek app banaya jisme sab kuch tha – local updates, classifieds, jobs, matrimony. Ye kaam kiya lekin phir problem aa gayi. Users ne bataya ki jab ek use case (jaise jobs) dominant ho jata hai, toh baaki sab kuch noise lagta hai. Isliye Lokal ne apne products ko unbundle karna shuru kiya.
Lokal Ke Products
Aaj Lokal ke pass bohot saare apps hain alag-alag categories mein:
- GyanTV – Edutainment aur skill learning regional languages mein
- Lokal Matrimony – Hyperlocal matrimonial matchmaking
- AgriLokal – Farmer-first advisory local languages mein
- Lokal Jobs & Sahi Jobs – Blue aur grey-collar opportunities
- Lokal App – Social aur community platform
- Dostt & Eaze – Emotional well-being aur peer support
- AstroLokal – Astrology aur guidance
- Advisory Services – Legal help, financial guidance, career counselling
Company Ke Backers
Lokal ko bahut bade investors ne support kiya hai:
- Y Combinator
- Sony
- Global Brain
- India Quotient
- 3one4 Capital
Ye sab international aur domestic investors hain jo Lokal ki growth mein bharosa rakhte hain.
2. Eaze Platform Kya Hai
Ab baat karte hain Eaze ki. Eaze Lokal ki sister app hai. Ye ek emotional wellness platform hai. Yahan par log connect kar sakte hain experienced wellness buddies se jo unki baat sunte hain aur unhe feel good karne mein help karte hain.
Eaze Ka Kaam Kya Hai
Eaze platform par wellness buddies hote hain jo trained log hain. Ye log un logo ki help karte hain jo emotional support chahte hain. Jaise:
- Kisi ko akela feel ho raha hai
- Kisi ko stress ho raha hai
- Kisi ko kisi se baat karni hai lekin koi nahi hai
- Koi apni problems share karna chahta hai
Eaze par log anonymously baat kar sakte hain aur apne emotions share kar sakte hain. Wellness buddies unki baat sunte hain aur unhe positive guidance dete hain.
Eaze Ka Mission
Eaze ka mission hai ki har kisi ko ek safe space mile jahan wo apni baat kar sake aur emotional support pa sake. Ye platform logon ko feel good karne mein help karta hai within minutes.
3. Job Role & Responsibilities
Ab aate hain main topic par – Telecaller – Hindi role. Is job mein aapko kya karna hai, ye samajhte hain.
Role Ka Name
Position: Telecaller – Hindi
Department: Eaze
Employment Type: 12 Months Contract
Work Location: Work From Home (Remote)
Main Responsibilities
A. Outbound Calls Karna
Aapko potential aur existing Wellness Buddies ko phone calls karni hain. In calls mein aap unhe Eaze platform ke baare mein batayenge, products aur services ke baare mein inform karenge.
Kya matlab hai ye:
- Wellness Buddies wo log hain jo Eaze platform par emotional support dete hain
- Aapko unse baat karni hai
- Unhe platform ke baare mein batana hai
- Unhe naye features aur offers ke baare mein batana hai
B. Leads Follow Up Karna
Marketing campaigns se jo leads generate hoti hain, unka follow up karna hai. Matlab:
- Jo log Eaze ke baare mein inquiry karte hain, unhe call karna
- Unhe platform join karne ke liye motivate karna
- Unke questions ka answer dena
- Unhe registration process mein help karna
C. Records Maintain Karna
Aapko apni calls aur interactions ka record rakhna hai. Ismein:
- Kis se baat ki
- Kab baat ki
- Kya baat ki
- Kya result nikla
- Next action kya hai
Ye sab details aapko CRM (Customer Relationship Management) system mein daalni hain.
D. Targets Achieve Karna
Har company ki tarah, Eaze ke bhi targets hain:
- Daily call targets
- Weekly call targets
- Monthly call targets
- Conversion targets (kitne log join karte hain)
Aapko ye targets achieve karne hain.
E. Information Provide Karna
Wellness buddies ko accurate aur timely information deni hai. Jaise:
- Platform ke naye features
- Promotional offers
- Guidelines
- Payment details
- Performance metrics
F. Training & Onboarding
Naye Wellness Buddies ko train karna aur onboard karna bhi aapki responsibility hai:
- Unhe platform ke guidelines batana
- Unhe call handling sikhana
- Unhe platform use karna sikhana
- Unke doubts clear karna
- Unhe comfortable banana
4. Eligibility Criteria
Is job ke liye kya qualify karna hai, ye dekhte hain.
Educational Qualification
Bachelor’s degree – Aapke paas kisi bhi stream mein graduation hona chahiye. Koi specific degree nahi chahiye, bas graduation complete ho.
Experience
Proven experience as a Telecaller or in a similar role – Aapne pehle telecalling ki ho toh better hai. Agar nahi ki hai toh bhi apply kar sakte hain agar aapko lagta hai ki aapme skills hain.
Language Skills
Excellent verbal communication skills in Hindi – Aapko Hindi mein bahut achhi tarah se baat karni aani chahiye. Accent clear hona chahiye, words sahi pronounce karne chahiye.
Fluent in English (read, write and speak) – English bhi aani chahiye kyunki documentation English mein hoti hai. Reading, writing aur speaking – teeno mein comfortable hona chahiye.
Technical Skills
Basic knowledge of computer operations – Computer chalana aana chahiye. Basic internet browsing, email, etc.
CRM knowledge – Customer Relationship Management software ka basic knowledge chahiye. Agar nahi aata toh sikhna padega.
Excel knowledge – Basic Excel aana chahiye. Data entry, simple formulas, etc.
Soft Skills
Ability to handle rejection – Telecalling mein bahut log mana kar dete hain. Aapko patient rehna chahiye aur rejections handle karna aana chahiye.
Strong listening skills – Logo ki baat sunni aani chahiye. Samajhna chahiye ki wo kya kehna chahte hain.
Negotiation skills – Logo ko convince karna aana chahiye. Unhe platform join karne ke liye motivate karna aana chahiye.
Positive attitude – Hamesha positive rehna chahiye. Negative situations mein bhi positive approach honi chahiye.
Team player – Team mein kaam karna aana chahiye. Dusron ke saath coordinate karna aana chahiye.
5. Salary Package
Salary ek important factor hai, isliye isko achhi tarah se samajhte hain.
Salary Range
150K INR/yr – 198K INR/yr
Matlab:
- 150,000 INR per year (minimum)
- 198,000 INR per year (maximum)
Monthly Breakdown
Agar hum yearly salary ko monthly mein break karein:
| Salary Type | Yearly (INR) | Monthly (INR) |
|---|---|---|
| Minimum | 150,000 | 12,500 |
| Maximum | 198,000 | 16,500 |
Benefits
Ismein aur kya benefits milte hain:
- Work From Home – Ghar se kaam karne ka option hai
- Flexible timing – Shaqayad flexible hours ho (company policy par depend karta hai)
- Contract basis – 12 months ka contract hai
- Experience – Achhi company mein experience milega
- Learning – Naye skills seekhne ko milenge
Is It Good Salary?
Dekhiye, ye salary Tier-2/3 cities ke hisaab se achhi hai. Khaas kar agar aap ghar se kaam kar rahe hain toh travel ka kharcha nahi hai, lunch ka kharcha nahi hai, etc. 12,500 se 16,500 per month ek decent salary hai for a telecaller role.
6. Work Location & Timings
Work Location
Work From Home (Remote) – Aap apne ghar se kaam kar sakte hain. Kisi office mein jaane ki zaroorat nahi hai.
Requirements For Work From Home
Ghar se kaam karne ke liye aapko chahiye:
- Ek stable internet connection (broadband ya strong 4G)
- Ek laptop ya desktop computer
- Ek quiet place (jahan background noise na ho)
- Ek headset (for clear calls)
- Basic computer setup
Work Timings
Office hours – Generally 9 AM to 6 PM ya 10 AM to 7 PM (company policy par depend karta hai)
Shift – Day shift (raat ko kaam nahi karna padega)
Weekends – Mostly Monday to Friday kaam, Saturday-Sunday off (company policy par depend karta hai)
Flexibility – Kuch flexibility ho sakti hai but generally fixed timings hoti hain
7. Required Skills – Detailed
Ab hum detailed mein skills discuss karenge jo is role ke liye chahiye.
Communication Skills
Hindi communication skills:
- Clear pronunciation – Saaf bolna aana chahiye
- Proper grammar – Hindi grammar sahi honi chahiye
- Vocabulary – Alag-alag words ka use karna aana chahiye
- Tone modulation – Voice mein ups and downs la sakte ho
- Active listening – Samne wala kya keh raha hai, wo properly sunna
English communication skills:
- Reading comprehension – English documents padhna aana chahiye
- Writing skills – Emails, reports, documentation likhna aana chahiye
- Basic speaking – Agar English mein baat karni pade toh kar sakte ho
Technical Skills
Computer Operations:
- Windows/Mac OS basics
- File management
- Internet browsing
- Email usage
- Basic troubleshooting
CRM (Customer Relationship Management):
- Data entry in CRM
- Lead management
- Follow-up tracking
- Report generation
Excel/Spreadsheets:
- Data entry
- Basic formulas (SUM, AVERAGE, etc.)
- Sorting and filtering
- Simple charts
Soft Skills
Patience: Telecalling mein patience bahut zaroori hai. Kuch log rude hote hain, kuch log mana kar dete hain. Aapko patient rehna chahiye.
Empathy: Logo ki feelings samajhni aani chahiye. Unke perspective se sochna aana chahiye.
Problem-solving: Agar koi problem aati hai toh uska solution nikalna aana chahiye.
Time management: Time ka sahi istemal karna aana chahiye. Target complete karne ke liye time management important hai.
Adaptability: Naye changes ke saath adapt karna aana chahiye. Technology update hoti hai, policies change hoti hain, unke saath adjust karna aana chahiye.
8. Why Join Lokal/Eaze
Is job mein kya khaas hai, ye jante hain.
1. Work From Home
Sabse bada advantage – ghar se kaam. Aapko daily commute nahi karna hai. Time aur paisa dono bachta hai.
2. Strong Company Fundamentals
Lokal ek achhi company hai jo rapidly grow kar rahi hai. Achhe investors ne support kiya hai. Isliye job security achhi hai.
3. Mission-Driven Work
Aap ek meaningful mission ka part hain – Tier-2/3 India ko opportunities dena. Emotional wellness platform par kaam karna hai jo logo ki life mein positive impact dalta hai.
4. Learning Opportunities
Aapko bahut kuch seekhne ko milega:
- Telecalling skills
- CRM usage
- People management
- Training and onboarding
- Performance management
5. Ownership From Day One
Lokal ki philosophy hai ki team members ko day one se ownership dena. Aapko responsibility milegi aur aapka kaam matter karega.
6. Career Growth
Agar aap perform karte hain toh growth ke bahut opportunities hain. Telecaller se Team Lead, phir Manager, aise career path ban sakta hai.
7. AI and Technology Exposure
Lokal AI use karta hai apne products mein. Aapko technology ke saath kaam karne ka exposure milega.
8. Diverse Team
Alag-alag backgrounds ke logo ke saath kaam karne ka mauka milega. Sikhein ge naye perspectives.
9. Application Process
Is job ke liye apply kaise karein, ye step-by-step samajhte hain.
Step 1: Prepare Your Resume
Apna resume taiyar karein:
- Highlight your telecalling experience (if any)
- Mention your language skills (Hindi and English)
- Mention your computer skills
- Add your educational qualification
- Add any relevant certifications
Step 2: Apply Online
LinkedIn ya company website se apply karein:
- LinkedIn par job post dekhein
- “Easy Apply” button dabayein
- Ya company website par apply karein
Step 3: Screening Call
HR aapko call karega:
- Basic introduction
- Language test (Hindi aur English)
- Experience confirmation
- Basic questions
Step 4: Interview
Interview process:
- Telephonic ya video interview
- Communication skills test
- Role-play situation
- Technical questions
- Behavioral questions
Step 5: Offer Letter
Agar select ho jaate hain toh:
- Offer letter receive karein
- Terms and conditions padhein
- Salary details check karein
- Sign karein
Step 6: Onboarding
Onboarding process:
- Documents submit karein
- Training attend karein
- System setup karein
- Start working
10. Career Growth Opportunities
Ek telecaller ke role mein career kaise build kar sakte hain:
Short-term Growth (1-2 years)
- Senior Telecaller – More responsibility, maybe better salary
- Team Lead – Team ko manage karna
- Trainer – Naye logon ko train karna
- Quality Analyst – Calls ki quality check karna
Mid-term Growth (2-5 years)
- Operations Manager – Poora operations manage karna
- Account Manager – Client relationships handle karna
- Business Development – Naye business opportunities create karna
- Product Specialist – Product development mein involvement
Long-term Growth (5+ years)
- Director/VP – High-level management
- Entrepreneur – Apna business start karna (experience ke saath)
- Consultant – Consulting services provide karna
- Subject Matter Expert – Emotional wellness domain expert
Skills Development Path
- Communication – Advanced communication skills
- Leadership – People management skills
- Technical – CRM, Excel, Data analysis
- Domain – Emotional wellness industry knowledge
11. Frequently Asked Questions (FAQs)
Q1. Is this job only for Hindi speakers?
Answer: Hindi aana bahut zaroori hai kyunki calls Hindi mein hi karni hain. English bhi aani chahiye for documentation purposes.
Q2. Can freshers apply?
Answer: Haan, freshers apply kar sakte hain. Experience preferred hai but essential nahi hai. Agar aapme communication skills achhi hain toh apply karein.
Q3. Is it a full-time or part-time job?
Answer: Ye ek full-time contract role hai. 12 months ka contract hai. Timings fixed hongi.
Q4. What is the work schedule?
Answer: General office hours honge. Mostly 9 AM to 6 PM ya 10 AM to 7 PM. Weekends mostly off honge.
Q5. Is there any bond or contract?
Answer: 12 months ka contract hai. Ismein terms and conditions hongi jo aapko sign karni hongi. Bond ho sakta hai but details offer letter mein mention hongi.
Q6. What are the working days?
Answer: Mostly Monday to Friday. Saturday-Sunday off. Lekin kuch weeks mein Saturday bhi kaam ho sakta hai.
Q7. Do we need to purchase any equipment?
Answer: Company provide karegi laptop/computer? Ye aapko offer letter mein pata chalega. Zaroori nahi hai ki aapko khud purchase karna pade.
Q8. How is the work culture at Lokal?
Answer: Lokal ki work culture bahut achhi hai. Unka philosophy hai ki team members ko ownership dena. Fast-paced environment hai. Learning aur growth ke bahut opportunities hain.
Q9. What is the notice period?
Answer: Notice period contract mein mention hoga. Generally 30 days hota hai but ye differ kar sakta hai.
Q10. Are there any incentives or bonuses?
Answer: Salary ke alawa incentives/ bonuses ho sakte hain based on performance. Ye offer letter mein mention hoga.
Q11. What’s the selection process?
Answer: Selection process mein:
- Resume screening
- Telephonic interview
- Video interview (maybe)
- Role-play test
- HR discussion
- Offer letter
Q12. How many calls per day?
Answer: Target depend karta hai company policy par. Generally 50-100 calls per day ho sakti hain.
Q13. Is there any training provided?
Answer: Haan, onboarding ke time training provided hoti hai. Aapko platform, process, aur tools ke baare mein sikhaya jayega.
Q14. What are the chances of getting the contract extended?
Answer: Performance par depend karta hai. Agar aap achha perform karte hain toh contract extend hone ke chances hain. Kuch cases mein permanent bhi kar sakte hain.
Q15. Is it mandatory to have a bachelor’s degree?
Answer: Company ko bachelor’s degree chahiye. Agar aapke paas nahi hai toh shayad apply na kar sakein. But agar aapke paas relevant experience hai toh exception ho sakta hai.
Q16. What kind of training will be provided?
Answer: Training mein:
- Platform overview
- Call handling techniques
- CRM usage
- Product knowledge
- Wellness buddy management
- Onboarding process
- Compliance and guidelines
Q17. Is this a sales job?
Answer: Sales aspect hai kyunki aapko wellness buddies ko onboard karna hai. But ye pure sales nahi hai, ismein relationship building, support, aur guidance bhi shamil hai.
Q18. What is the target audience?
Answer: Target audience Wellness Buddies hain jo Eaze platform par emotional support provide karte hain. Ye log alag-alag backgrounds se hote hain.
Q19. Is there any career progression?
Answer: Haan, career progression ke bahut opportunities hain. Senior telecaller, team lead, manager, aur aage bhi growth possible hai.
Q20. Will there be performance reviews?
Answer: Haan, regular performance reviews hote hain. Ismein aapki call quality, conversion rate, attendance, aur overall performance check hoti hai.
Q21. What is the work environment?
Answer: Work environment bahut supportive hai. Remote hai toh aap apna comfortable space create kar sakte hain. Team coordination online hoti hai.
Q22. Are there any hidden charges?
Answer: Job ke liye apply karte waqt koi paisa nahi dena hai. Agar koi paisa maange toh wo scam hai. Original companies aapse paisa nahi mangti.
Q23. Can I work from anywhere in India?
Answer: Haan, kyunki work from home hai, aap India mein kahi se bhi kaam kar sakte hain. But stable internet hona chahiye.
Q24. What about leaves?
Answer: Contract mein leave policy mention hogi. Generally earned leaves, sick leaves, aur casual leaves hote hain.
Q25. Is there any probation period?
Answer: Probation period ho sakta hai. Generally 3-6 months ka probation period hota hai. Uske baad confirmation hoti hai.
Summary Table
| Aspect | Details |
|---|---|
| Company | Lokal (Eaze platform) |
| Role | Telecaller – Hindi |
| Employment Type | 12 Months Contract |
| Work Location | Work From Home |
| Salary | 150K – 198K INR/year |
| Qualification | Bachelor’s degree |
| Experience | Telecalling preferred |
| Languages | Hindi (fluent), English (read/write/speak) |
| Key Skills | Communication, CRM, Excel, Patience, Listening |
| Target | Daily/Weekly/Monthly calls and conversions |
| Responsibilities | Outbound calls, Follow-up, Training, Onboarding |
| Benefits | Remote work, Learning, Growth opportunities |
| Industry | Emotional Wellness |
Final Thoughts
Dosto, Telecaller – Hindi role Eaze platform mein ek achha opportunity hai un logo ke liye jo communication mein strong hain aur emotional wellness domain mein kaam karna chahte hain. Ye job WFH hai toh aap ghar se comfortable ho kar kaam kar sakte hain. Salary decent hai aur growth opportunities bhi hain.
Agar aapko Hindi mein baat karna pasand hai, logo ki help karna chahte hain, aur ek growing company mein kaam karna chahte hain, toh ye job aapke liye perfect hai.
Apply karein, interview ke liye prepare ho jayein, aur apna career start karein Eaze ke saath. All the best!
Disclaimer: Ye information job posting ke basis par hai. Exact details company ke offer letter aur policies par depend karte hain. Apply karne se pehle saari terms and conditions carefully padhein.
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