Aaj hum ek aisi job lekar aaye hain jo customer service mein career banana chahte walo ke liye perfect hai! Startek (Aegis Customer Support Services) company ke liye Customer Care Executive – Blinkit Blended Process ki ye position 100 vacancies ke saath aa rahi hai. Sabse achhi baat – freshers bhi apply kar sakte hain aur permanent work from home hai!
Is post mein hum is job ke baare mein aasan aur simple bhasha mein puri jaankari denge. Pura article dhyan se padho kyunki ye opportunity tumhe Blinkit jaise popular platform ke saath kaam karne ka moka degi!
Job ki Puri Jaankari (Complete Job Details)
Company: Startek (Aegis Customer Support Services Pvt. Ltd.)
Position: Customer Care Executive – Blinkit Blended Process
Location: 100% Remote (Work from Home – India)
Office Location: Lucknow (Hiring office, but work from home)
Salary: ₹17,000 – ₹20,000 CTC per month
Experience: 0 to 5 years (Freshers welcome!)
Job Type: Permanent, Full-time
Work Mode: Permanent Work From Home (WFH)
Shifts: 24/7 rotational shifts (9 hours – 8 productive + 1 break)
Working Days: 6 days working, 1 rotational week off
Openings: 100 vacancies!
Applicants: 100+ already applied
Company Ke Baare Mein (About Startek in Simple Words)
Startek ek global BPO company hai jo customer support services provide karti hai. Pehle iska naam Aegis Customer Support Services tha. Company ka 3.2/5 rating hai, jo decent hai.
Startek Kya Karta Hai?
- Customer service outsourcing
- Call center operations
- Chat and email support
- Technical support
Blinkit Process Kya Hai?
Blinkit (pehle Grofers) ek popular quick commerce platform hai jo grocery aur daily items deliver karta hai. Is process mein tum Blinkit ke customers ke queries handle karoge – orders, delivery, refunds, replacements related issues.
Kya Kaam Karna Hoga? (Responsibilities – Aam Bhasha Mein)
Is role mein tumhara kaam hai Blinkit customers ke queries handle karna through calls, chats, aur emails. Simple bhasha mein samjho:
1. Customer Queries Handle Karna:
- Customers phone karenge toh unki baat sunni
- Chat par messages aayenge toh unka reply dena
- Emails check karke response dena
- Hindi aur English dono mein baat karni
2. Order-Related Concerns Manage Karna:
- Delivery delays – order late kyun hai
- Refunds – paisa wapas kab milega
- Replacements – wrong item aaya toh change karwana
- Order tracking – order kahan hai
3. Customer Satisfaction Ensure Karna:
- Problems efficiently solve karna
- Professional attitude maintain karna
- Customer ko feel hona chahiye ki help mili
- Issues resolve karke customer ko happy karna
4. Call Logs Maintain Karna:
- Har call ka record rakhna
- Case updates karna
- Quality aur productivity standards follow karna
- Documentation proper honi chahiye
5. Internal Teams Ke Saath Coordinate:
- Agar problem tum solve nahi kar sakte toh escalate karna
- Internal teams ke saath communication
- Smooth resolution ensure karna
6. Blended Process – Calls + Chat + Email:
- Kabhi phone par baat
- Kabhi chat par type
- Kabhi email likhna
- Sab kuch aana chahiye
Eligibility Criteria – Kaun Apply Kar Sakta Hai?
| Cheez | Kya Chahiye | Special Note |
|---|---|---|
| Education | Undergraduate / Graduate (any stream) | Graduation not required – 12th pass bhi apply kar sakte ho |
| Experience | 0-5 years | Freshers welcome! |
| Languages | English & Hindi (spoken and written) | Dono fluent chahiye |
| Communication | Excellent communication skills | Call par baat karni hai, confidence chahiye |
| Laptop/Desktop | Minimum 8GB RAM, Windows 10 | Apna laptop/desktop hona chahiye |
| Internet | Wi-Fi connection mandatory | Mobile data se kaam nahi chalega |
| Shifts | 24/7 rotational shifts comfortable | Kabhi morning, kabhi evening, kabhi night |
| Working Days | 6 days working, 1 rotational off | Fixed off nahi hai |
Kis Kis Ko Apply Karna Chahiye?
✅ 12th pass students jo customer service mein career banana chahte hain
✅ Graduates (any stream) freshers ho ya experienced
✅ Jinki English aur Hindi dono achhi hain
✅ Jo rotational shifts mein comfortable hain
✅ Jinke paas laptop (8GB RAM) aur Wi-Fi hai
✅ Jo work from home karna chahte hain
Salary Details – Kitna Milega?
💰 Salary Breakdown:
| Parameter | Details |
|---|---|
| CTC per month | ₹17,000 – ₹20,000 |
| Annual CTC | ₹2 – 2.25 Lakhs |
| Experience Level | Freshers se 5 years tak |
| Shift Allowance | Night shift mein extra mil sakta hai |
Monthly In-hand Estimate (Approx.):
- ₹17,000 CTC par ₹13,500 – 14,500 in-hand (taxes & deductions ke baad)
- ₹20,000 CTC par ₹16,000 – 17,000 in-hand (taxes & deductions ke baad)
Note: Exact in-hand salary depends on company policies, PF deductions, aur other factors.
Shifts aur Working Hours – Important Details!
⏰ Shift Timing:
- 24/7 rotational shifts – matlab kabhi bhi shift ho sakti hai
- Morning, evening, night – sab aayegi
- Company requirement ke hisaab se rotate hogi
⏱️ Daily Working Hours:
- 9 hours total per day
- 8 hours productive – actual kaam
- 1 hour break – lunch/rest
📅 Weekly Schedule:
- 6 days working per week
- 1 rotational week off – fixed Sunday off nahi hai
- Kabhi bhi off ho sakta hai – Monday to Sunday koi bhi day
🌙 Night Shift:
- 24/7 shifts mein night shift bhi included hai
- Night shift mein extra allowance mil sakti hai
- Cab facility? Work from home hai to khud manage karna hoga
Technical Requirements – Laptop & Internet
💻 Laptop/Desktop Specifications:
| Requirement | Minimum Specification |
|---|---|
| RAM | 8GB (minimum) |
| Operating System | Windows 10 |
| Processor | At least i3 or equivalent |
| Webcam | Required for interviews/training |
| Headset | Required for calls |
🌐 Internet Requirements:
- Wi-Fi connection mandatory – mobile data nahi chalega
- Stable connection – calls drop nahi honi chahiye
- Minimum speed: 10-15 Mbps recommended
⚠️ Important:
- Company laptop nahi degi – apna lena hoga
- Interview se pehle technical setup ready rakhna
- Backup power arrangement bhi rakhna (inverter/UPS)
Training aur Certification
🎓 On-the-Job Training:
- Company training provide karegi
- Blinkit process ke baare mein sikhayenge
- Calling etiquettes, system use – sab batayenge
📜 Certification:
- Training ke baad certification required
- Certification ke baad hi正式 production mein jaaoge
- Certification nahi hui toh job nahi milegi
Selection Process – Interview Rounds
Is job ke liye 5 rounds hain selection process mein:
Round 1: HR Evaluation
- HR se basic baat
- Eligibility check – education, experience, communication
- Salary expectations discuss
Round 2: L1 Operations Evaluation
- Operations team se basic interview
- Customer service scenarios
- Communication skills test
Round 3: L2 Operations Round
- Thoda advanced level
- Problem-solving questions
- Real-life scenarios
Round 4: Ambition Test
- Aptitude test ho sakta hai
- Logical reasoning
- Basic math
Round 5: Client Evaluation
- Blinkit (client) ka round
- Final interview
- Client ke standards ke according fit check
Table: Job Summary at a Glance
| Parameter | Details |
|---|---|
| Company Name | Startek (Aegis Customer Support Services) |
| Position | Customer Care Executive – Blinkit Blended Process |
| Location | 100% Remote (Work from Home – India) |
| Office Location | Lucknow (Hiring office) |
| Salary | ₹17,000 – ₹20,000 CTC per month |
| Annual CTC | ₹2 – 2.25 Lakhs |
| Experience | 0-5 years (Freshers Welcome!) |
| Education | Undergraduate / Graduate (any stream) |
| Languages | English & Hindi (both mandatory) |
| Laptop Required | 8GB RAM, Windows 10 |
| Internet | Wi-Fi mandatory |
| Shifts | 24/7 rotational shifts (9 hours) |
| Working Days | 6 days working, 1 rotational off |
| Training | On-the-job training provided |
| Interview Rounds | 5 rounds |
| Openings | 100 vacancies! |
| Applicants | 100+ already applied |
| Posted | 6 days ago |
| Job Type | Permanent, Full-time |
| Work Mode | Permanent Work From Home |
Fayde aur Nuksan (Pros and Cons)
✅ Fayde (Pros):
1. 100 VACANCIES – HIGH CHANCES:
- 100 openings hai!
- Freshers aur experienced dono ke liye
- Selection chances bahut achhe hain
2. PERMANENT WORK FROM HOME:
- 100% remote – office nahi jana
- Travel ka time aur paisa bachao
- India mein kahi se bhi kaam kar sakte ho
- Lucknow se apply karo, par kahi bhi raho
3. FRESHERS WELCOME:
- 0 experience walo ko bhi moka
- Career start karne ke liye perfect
- Training milegi, sikhoge kaam
4. BLINKIT PROCESS:
- Popular brand ke saath kaam
- Quick commerce industry experience
- Resume mein achha lagega
5. BLENDED PROCESS:
- Calls + Chat + Email – sab aayega
- Different skills develop honge
- Boring nahi hoga, variety rahegi
6. TRAINING PROVIDED:
- Free training milegi
- Kya karna hai, kaise karna hai – sab sikhayenge
- Certification bhi milega
7. NO GRADUATION REQUIRED:
- 12th pass bhi apply kar sakte ho
- Any stream chalega
- Degree barrier nahi hai
8. LUCKNOW OFFICE LOCATION:
- UP, Bihar, MP ke candidates ke liye achha
- Local job hai par remote hai
- Lucknow walo ke liye plus point
9. PERMANENT JOB:
- Full-time permanent position
- Job security achhi hai
- Long-term career growth
❌ Nuksan (Cons):
1. ROTATIONAL SHIFTS (24/7):
- Night shift bhi aayegi
- Body clock disturb hoga
- Social life affected ho sakti hai
- Health issues long term mein
2. 6 DAYS WORKING:
- Week mein sirf 1 day off
- Weekend fixed nahi hai
- Personal life ke liye kam time
3. LAPTOP REQUIRED – 8GB RAM:
- Apna laptop lena hoga
- 8GB RAM wala laptop expensive ho sakta hai
- Company provide nahi karegi
4. WI-FI MANDATORY:
- Broadband connection chahiye
- Mobile data se kaam nahi chalega
- Internet bill khud bharna hoga
5. 5 INTERVIEW ROUNDS:
- Bahut lamba selection process
- 5 rounds mein time lagta hai
- Har round clear karna padta hai
6. CTC VS IN-HAND:
- ₹17-20k CTC hai, in-hand kam milega
- PF aur deductions katega
- Exact in-hand pata karna hoga
7. BLENDED PROCESS:
- Sab kuch aana chahiye – calls, chat, email
- Ek mein weak ho toh problem
- Multi-tasking required
8. TARGETS & PRESSURE:
- Customer service mein targets hote hain
- Productivity aur quality maintain karni hai
- Pressure rahega
Blended Process – Kya Hota Hai?
Blended Process ka matlab hai ki tumhe multiple channels handle karne honge:
1. Voice (Calls):
- Inbound calls – customers tumhe call karenge
- Outbound calls – tumhe customers ko call karna pade
- Live conversation – real-time baat
2. Chat:
- Text-based support
- Multiple chats ek saath handle karne honge
- Fast typing speed chahiye
3. Email:
- Written communication
- Professional email writing
- Grammar aur spelling important
Is Job Mein:
Blinkit process ke liye tum teeno modes mein kaam karoge. Kabhi phone par order status puchna, kabhi chat par refund issue solve karna, kabhi email par complaint handle karna.
Communication Skills – Kya Chahiye?
Job mein excellent communication skills in English & Hindi chahiye.
Hindi Me Kya Chahiye:
- Fluent Hindi bolni aani chahiye
- Local customers se baat karni hai
- Comfortable hona chahiye
English Me Kya Chahiye:
- Professional English bolni aani chahiye
- Grammar theek hona chahiye
- Vocabulary achhi honi chahiye
- Confidence se baat karni aani chahiye
Communication Tips:
- Clear pronounce karo – unclear mat bolo
- Listen actively – customer kya keh raha hai
- Empathy dikhao – samajhne ki koshish karo
- Patient raho – gussa mat karo
- Confident raho – hichkichahat nahi
Laptop Requirements – Kaunsa Laptop Chahiye?
Minimum Specifications:
- RAM: 8GB (DDR4 recommended)
- Processor: Intel i3 / i5 ya AMD equivalent
- OS: Windows 10 (64-bit)
- Storage: 256GB SSD preferred
- Webcam: Built-in ya external
- Headset: Noise cancellation wala achha rahega
Laptop Nahi Hai Toh?
- Agar laptop nahi hai toh arrange karna padega
- Second-hand le sakte ho (refurbished)
- Rent par Laptop lene ke liye ye website dekho :- Click Here
- EMI par le sakte ho
- Koi relative/friend se borrow kar sakte ho
- Note: Company laptop provide nahi karegi
Approximate Cost:
- 8GB RAM wala basic laptop: ₹30,000 – 40,000
- Achha brand wala: ₹45,000 – 60,000
Apply Kaise Kare? (How to Apply)
Step 1: LinkedIn Par Jao
- LinkedIn profile open karo
- “Startek Blinkit Customer Care Executive” search karo
- Job post dhundho (6 days pehle post hui hai)
Step 2: Apply Button Dabao
- “Apply” button par click karo
- Easy Apply option ho toh use karo
Step 3: Resume Upload Karo
- Apna updated resume upload karo
- Resume mein communication skills highlight karo
- Education details sahi se likho
- Laptop details mention karo (RAM, Windows version)
Step 4: Follow Company
- “Follow Startek as you apply” option hai
- Follow kar lo taake updates milte rahe
Step 5: Wait Karo
- 1-2 weeks lag sakte hain
- Email regular check karo
- Spam folder bhi dekhlo
Step 6: Interview Process Start
- Call ya email aayega interview ke liye
- 5 rounds complete karne honge
- Prepare raho
Interview Preparation Tips:
1. Communication Practice Karo:
- English mein baat karne ki practice
- Hindi mein bhi professional tone mein baat
- Mirror ke saath practice karo
2. Company Research Karo:
- Startek ke baare mein padho
- Blinkit ke baare mein jaano
- Quick commerce industry samjho
3. Common Questions Prepare Karo:
- “Tell me about yourself”
- “Why do you want to work in customer service”
- “How will you handle an angry customer”
- “Why should we hire you”
4. Technical Setup Ready Rakho:
- Laptop check kar lo (8GB RAM confirm)
- Wi-Fi speed test kar lo
- Headset check kar lo
- Webcam working hai ya nahi
5. Shift Flexibility Confirm Karo:
- Night shift comfortable hai
- Rotational shifts ke liye ready ho
- 6 days working acceptable hai
FAQs (Frequently Asked Questions)
1. Kya freshers apply kar sakte hain?
Haan! 0-5 years experience likha hai, matlab freshers bhi apply kar sakte hain. Freshers ke liye achha opportunity hai.
2. 12th pass apply kar sakta hai?
Haan! “Undergraduate / Graduate” likha hai, aur “UG: Graduation Not Required” bhi likha hai. 12th pass apply kar sakte ho.
3. Salary kitni milegi?
₹17,000 – ₹20,000 CTC per month. In-hand ₹13,500 – 17,000 ke around hoga taxes aur deductions ke baad.
4. Laptop company degi?
Nahi, apna laptop lena hoga. 8GB RAM aur Windows 10 chahiye.
5. Wi-Fi kyun mandatory hai?
Calls aur system ke liye stable internet chahiye. Mobile data reliable nahi hota isliye Wi-Fi mandatory hai.
6. Night shift mein kitne baje kaam hoga?
24/7 rotational shifts hain. Kabhi 8 AM – 5 PM, kabhi 4 PM – 1 AM, kabhi 12 AM – 9 AM – kuch bhi ho sakta hai.
7. Week off fix nahi hai?
Nahi, “1 rotational week off” hai – matlab fixed Sunday off nahi hai, rotate hoga.
8. Training ke paise lagenge?
Nahi, training free hai. On-the-job training provide karenge.
9. Certification kyun chahiye?
Training ke baad certification lena hoga. Certification ke baad hi正式 production mein jaaoge. Yeh process ka part hai.
10. Kitne interview rounds hain?
5 rounds hain – HR, L1 Ops, L2 Ops, Ambition Test, Client Evaluation.
11. Blinkit process kya hai?
Blinkit (pehle Grofers) ek quick commerce platform hai. Is process mein tum Blinkit customers ke queries handle karoge – orders, delivery, refunds, etc.
12. Kya part-time kar sakte hain?
Nahi, “Full Time” likha hai. Permanent full-time job hai.
13. Location specific chahiye?
Nahi, remote hai. India mein kahi se bhi apply kar sakte ho. Hiring office Lucknow mein hai, par tum kahi bhi reh sakte ho.
14. Kitne log apply kar chuke hain?
100+ applicants already. 100 vacancies hai, to chances achhe hain.
15. Koi fees deni padegi?
Nahi, bilkul nahi. Ye genuine opportunity hai. Koi bhi application fee nahi hai.
16. Blended process kya hota hai?
Calls, chats, aur emails – teeno modes mein kaam karna hota hai. Kabhi phone par baat, kabhi chat par type, kabhi email likhna.
17. Typing speed chahiye?
Explicitly required nahi likha, par chat process ke liye fast typing helpful rahega.
18. Graduation nahi hai toh apply kar sakte hain?
Haan! “Graduation Not Required” likha hai. 12th pass bhi apply kar sakte ho.
19. Experienced walo ko preference milegi?
Freshers aur experienced dono apply kar sakte hain. Experience wale hain toh advantage ho sakta hai.
20. Promotion ke chances hain?
Achha kaam karoge toh promotion ke chances hain. Customer service mein team leader, quality analyst, trainer jaise roles mein growth ho sakti hai.
Customer Service Mein Career Growth
| Position | Experience | Approx Salary |
|---|---|---|
| Customer Care Executive | 0-2 years | ₹17,000 – 25,000 |
| Senior Customer Care Executive | 2-4 years | ₹25,000 – 35,000 |
| Team Leader | 3-5 years | ₹35,000 – 45,000 |
| Assistant Manager | 5-7 years | ₹45,000 – 60,000 |
| Operations Manager | 7+ years | ₹60,000+ |
Skills Checklist – Kya Tum Eligible Ho?
| Skill / Requirement | Do You Have It? |
|---|---|
| 12th pass / Graduate | ☐ Yes / ☐ No |
| English & Hindi fluent | ☐ Yes / ☐ No |
| Good communication skills | ☐ Yes / ☐ No |
| Laptop with 8GB RAM, Windows 10 | ☐ Yes / ☐ No |
| Wi-Fi connection | ☐ Yes / ☐ No |
| Comfortable with rotational shifts | ☐ Yes / ☐ No |
| Can work 6 days/week | ☐ Yes / ☐ No |
| Willing to work night shifts | ☐ Yes / ☐ No |
| Customer service interest | ☐ Yes / ☐ No |
If most answers are YES – you’re ready to apply!
Final Words (Antim Vichar)
Dosto, Startek ki Customer Care Executive – Blinkit Blended Process job ek achha opportunity hai customer service mein career banana chahte walo ke liye. 100 vacancies hain, freshers welcome hain, permanent work from home hai, aur Blinkit jaise popular brand ke saath kaam karne ka moka hai.
Kyun Apply Karein?
- ✅ 100 vacancies – selection chances high
- ✅ Permanent work from home
- ✅ Freshers welcome
- ✅ 12th pass bhi apply kar sakte ho
- ✅ Training provided
- ✅ Blinkit process – good brand name
Kya Dhyan Rakhna Hai?
- ⚠️ Rotational shifts – night shift bhi aayegi
- ⚠️ 6 days working – only 1 off
- ⚠️ Laptop required (8GB RAM)
- ⚠️ Wi-Fi mandatory
- ⚠️ 5 interview rounds
100+ log already apply kar chuke hain, par 100 vacancies hain to chances achhe hain. Jaldi apply karo!
To der kis baat ki? Apna resume tayar karo, laptop check karo, Wi-Fi confirm karo, aur Startek ke saath apna customer service career start karo!
👉 Apply karne ka tareeka:
- LinkedIn par search karo: “Startek Blinkit Customer Care Executive”
- Apply button dabao
- Resume upload karo
Aur haan, ye post apne un dosto ke saath share karo jo customer service mein career banana chahte hain aur work from home job dhundh rahe hain!
#Startek #Blinkit #CustomerCareJobs #WorkFromHomeIndia #BPOJobs #FreshersJobs #LucknowJobs #CustomerService #BlendedProcess #NightShiftJobs #JobsWithBisht
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