Aaj hum ek aisi job lekar aaye hain jo un sabke liye perfect hai jo phone par baat karne ki jagah chat karna pasand karte hain! Ek Indian MNC Company Angel ke liye Chat Process Executive ki ye position 50 vacancies ke saath aa rahi hai. Sabse achhi baat – freshers bhi apply kar sakte hain aur permanent work from home hai!
Is post mein hum is job ke baare mein aasan aur simple bhasha mein puri jaankari denge. Pura article dhyan se padho kyunki ye opportunity tumhe BPO industry mein bina phone call ke kaam karne ka moka degi!
Job ki Puri Jaankari (Complete Job Details)
Company: Indian MNC Company (Name confidential – Angel Consultants ke through hiring)
Position: Chat Process Executive
Location: 100% Remote (Work from Home – India)
Office Location: Pune (Hiring office, but work from home)
Salary: Up to ₹19,000 per month (CTC)
Annual Package: ₹1 – 2.75 Lakhs
Experience: 0 to 5 years (Freshers welcome!)
Job Type: Permanent, Full-time
Work Mode: Permanent Work From Home (WFH)
Openings: 50 vacancies!
Applicants: 100+ already applied
Posted: 2 weeks ago
Company Ke Baare Mein (About the Company in Simple Words)
Ye job ek Indian MNC Company ke liye hai, lekin company ka naam job post mein nahi diya gaya hai. Hiring Angel Consultants ke through ho rahi hai. Angel Consultants ek recruitment agency hai jo different companies ke liye candidates find karti hai.
Angel Consultants Kya Hai?
- Recruitment agency hai
- Companies ke liye employees hire karte hain
- Is job ko post kiya hai unki taraf se
- Final employer koi Indian MNC company hogi
Indian MNC Company Ka Matlab?
MNC ka matlab Multi-National Company – jo multiple countries mein operate karti hai. “Indian MNC” ka matlab Indian company jo internationally bhi present hai.
Kya Kaam Karna Hoga? (Responsibilities – Aam Bhasha Mein)
Is role mein tumhara kaam hai customers ke saath chat karna aur unki queries solve karna. Simple bhasha mein samjho:
1. Customer Queries Handle Karna Chat Ke Through:
- Customers website ya app par chat karenge
- Unke messages ka reply dena
- Unki problems samajhna
- Solutions provide karna
2. No Phone Calls – Sirf Chat:
- Ye pure chat process hai
- Koi phone call nahi karni
- Koi customer se live baat nahi karni
- Sirf type karna hai
3. Information Provide Karna:
- Products ya services ke baare mein batana
- Prices, offers, discounts ki jaankari dena
- Company policies explain karna
4. Problem Solving:
- Customer ki issue ko samajhna
- Solution dhundhna
- Satisfied customer banana
5. Multi-tasking:
- Ek se zyada chats ek saath handle kar sakte ho
- Fast typing speed chahiye
- Quick response time maintain karna
6. Records Maintain Karna:
- Chat ka log maintain karna
- Customer details update karna
- Issues ko track karna
Chat Process vs Voice Process – Kya Difference Hai?
| Feature | Chat Process | Voice Process |
|---|---|---|
| Communication | Type karte ho | Bolte ho |
| Phone Calls | Nahi | Haan |
| Multi-tasking | Multiple chats ek saath | Ek call ek time |
| Pressure | Kam (sochne ka time milta hai) | Zyada (immediate response) |
| Typing Speed | Fast chahiye | Normal chalta hai |
| Grammar | Important | Thoda relax |
| Best For | Introverts, fast typers | Extroverts, talkative log |
Eligibility Criteria – Kaun Apply Kar Sakta Hai?
| Cheez | Kya Chahiye | Special Note |
|---|---|---|
| Education | Not specified (assume 12th pass / graduate) | Probably any stream |
| Experience | 0-5 years | Freshers welcome! |
| English | Excellent English speaking skills | Bolna achha hona chahiye |
| Laptop/Desktop | Own laptop required | Apna lena hoga |
| Internet | Wi-Fi connection mandatory | Stable connection chahiye |
| Typing Speed | Not specified, but fast required | Chat process hai |
| Communication | Written English strong | Chat mein likhna hai |
Kis Kis Ko Apply Karna Chahiye?
✅ 12th pass / graduates jo BPO mein career banana chahte hain
✅ Jinka typing speed achha hai
✅ Jo phone calls se bachna chahte hain (introverts)
✅ Jinki English writing skills strong hain
✅ Jinke paas laptop aur Wi-Fi hai
✅ Freshers jo first job dhundh rahe hain
✅ Experienced jo non-voice process mein shift hona chahte hain
Salary Details – Kitna Milega?
💰 Salary Breakdown:
| Parameter | Details |
|---|---|
| Maximum CTC per month | ₹19,000 |
| Annual CTC range | ₹1 – 2.75 Lakhs |
| Experience Level | Freshers se 5 years tak |
| In-hand estimate | ₹15,000 – 16,000 (approx, after deductions) |
Salary Based on Experience:
- Freshers (0 years): ₹15,000 – 17,000 CTC
- 1-2 years experience: ₹17,000 – 19,000 CTC
- 3+ years experience: Up to ₹19,000 CTC (depending on skills)
Note: Exact salary depends on interview performance, experience, aur company policies.
Technical Requirements – Laptop & Internet
💻 Laptop/Desktop Specifications:
| Requirement | Details |
|---|---|
| Ownership | Apna personal laptop hona chahiye |
| RAM | At least 4GB recommended (8GB better) |
| OS | Windows 10/11 preferred |
| Webcam | Required for interviews/training |
| Headset | Required (though chat process hai, still needed for training) |
🌐 Internet Requirements:
- Wi-Fi connection mandatory – mobile data nahi chalega
- Stable connection – chat platform smoothly chale
- Minimum speed: 10 Mbps recommended
- Backup internet arrangement helpful
⚠️ Important:
- Company laptop nahi degi – apna lena hoga
- Interview se pehle technical setup ready rakhna
- Power backup ka arrangement (inverter/UPS) helpful rahega
Table: Job Summary at a Glance
| Parameter | Details |
|---|---|
| Company Type | Indian MNC Company (via Angel Consultants) |
| Position | Chat Process Executive |
| Location | 100% Remote (Work from Home – India) |
| Office Location | Pune (Hiring office) |
| Salary | Up to ₹19,000 CTC per month |
| Annual CTC | ₹1 – 2.75 Lakhs |
| Experience | 0-5 years (Freshers Welcome!) |
| Education | Not specified (12th/Graduate eligible) |
| Languages | Excellent English speaking & writing |
| Laptop Required | Yes – own laptop |
| Internet | Wi-Fi mandatory |
| Process Type | Pure Chat Process (No Voice Calls) |
| Openings | 50 vacancies! |
| Applicants | 100+ already applied |
| Posted | 2 weeks ago |
| Job Type | Permanent, Full-time |
| Work Mode | Permanent Work From Home |
| Industry | BPM / BPO |
| Role Category | Customer Success |
Fayde aur Nuksan (Pros and Cons)
✅ Fayde (Pros):
1. 50 VACANCIES – ACHHE CHANCES:
- 50 openings hai!
- Freshers aur experienced dono ke liye
- Selection chances theek hain
2. PURE CHAT PROCESS – NO CALLS:
- Phone par baat nahi karni
- Introverts ke liye perfect
- Call pressure nahi
- Socks mein baithke kaam karo
3. PERMANENT WORK FROM HOME:
- 100% remote – office nahi jana
- Travel ka time aur paisa bachao
- India mein kahi se bhi kaam kar sakte ho
- Pune se apply karo, par kahi bhi raho
4. FRESHERS WELCOME:
- 0 experience walo ko bhi moka
- Career start karne ke liye perfect
- BPO mein entry
5. UP TO ₹19,000 SALARY:
- Freshers ke liye achhi starting salary
- Experienced walo ko bhi fair compensation
6. MULTIPLE CHATS HANDLE KARO:
- Multi-tasking skill develop hogi
- Typing speed improve hogi
- Fast thinking develop hoga
7. INDIAN MNC COMPANY:
- Good brand name (though unknown)
- Resume ke liye achha
8. PUNE OFFICE LOCATION:
- Maharashtra aur nearby states ke liye plus point
- Local job hai par remote hai
9. PERMANENT JOB:
- Full-time permanent position
- Job security achhi hai
- Long-term career growth
❌ Nuksan (Cons):
1. COMPANY NAME NOT DISCLOSED:
- Pata nahi kis company ke liye hai
- Angel Consultants ke through hiring
- Thoda uncertainty hai
2. LAPTOP REQUIRED:
- Apna laptop lena hoga
- Company provide nahi karegi
- Extra expense
3. WI-FI MANDATORY:
- Broadband connection chahiye
- Mobile data se kaam nahi chalega
- Internet bill khud bharna hoga
4. CTC VS IN-HAND:
- ₹19,000 CTC hai, in-hand kam milega
- PF aur deductions katega
- Exact in-hand pata karna hoga
5. 2 WEEKS OLD POSTING:
- 2 weeks pehle post hui hai
- 100+ log apply kar chuke hain
- Thoda late ho sakta hai
6. NO SPECIFIC EDUCATION DETAILS:
- Eligibility clear nahi hai
- Confusion ho sakti hai
7. TYPING SPEED NOT SPECIFIED:
- Required speed nahi batayi
- Expectations unclear
8. CHAT PROCESS ME ALONE FEELING:
- Team interaction kam
- Akela feel ho sakta hai
- Voice process mein zyada interaction
Chat Process Ke Liye Important Skills
1. Typing Speed:
- Kam se kam 35-40 WPM honi chahiye
- Faster is better – 50+ WPM ideal
- Typingtest.com par practice karo
2. English Writing Skills:
- Grammar theek hona chahiye
- Spelling mistakes na hon
- Sentences clear aur concise hone chahiye
- Professional tone maintain karna
3. Multi-tasking Ability:
- Ek saath 2-3 chats handle karne honge
- Fast switching between chats
- Context maintain karna har chat mein
4. Patience:
- Customer repeat kare toh gussa mat hona
- Difficult customers ko handle karna
- Calm rehna
5. Problem Solving:
- Customer ki issue ko quickly samajhna
- Solution dhundhna
- Creative thinking
6. Quick Thinking:
- Immediate responses dena
- Delay nahi hona chahiye
- Ready with solutions
Typing Speed Kaise Improve Kare?
Practice Resources:
- Typingtest.com – free typing tests
- 10fastfingers.com – speed tests
- Keybr.com – typing lessons
- Typingclub.com – structured courses
Daily Practice Routine:
- Roz 30 minutes typing practice
- First focus on accuracy, then speed
- Gradually difficult words try karo
- Weekly tests lo progress check karne ke liye
Tips:
- All fingers use karo (touch typing)
- Keyboard dekhe bina type karna seekho
- Common words ki practice karo
- Sentences aur paragraphs type karo
Apply Kaise Kare? (How to Apply)
Step 1: LinkedIn Par Jao
- LinkedIn profile open karo
- “Chat Process Executive Pune work from home” search karo
- “Angel Consultants” se related job dhundho
Step 2: Naukri.com Check Karo
- Angel Consultants ki profile Naukri par bhi ho sakti hai
- Wahan bhi search karo
Step 3: Apply Button Dabao
- “Apply” button par click karo
- Easy Apply option ho toh use karo
Step 4: Resume Upload Karo
- Apna updated resume upload karo
- Resume mein English skills highlight karo
- Typing speed mention karo (agar 40+ hai toh)
- Laptop details mention karo
Step 5: Wait Karo
- 1-2 weeks lag sakte hain
- Email regular check karo
- Spam folder bhi dekhlo
Step 6: Interview Process Start
- Call ya email aayega interview ke liye
- Prepare raho
Interview Preparation Tips:
1. Typing Test Ready Raho:
- Typing speed test le sakte hain interview mein
- 40+ WPM target rakho
- Accuracy pe focus
2. English Writing Practice Karo:
- Sample chats likhne ka practice
- Common customer queries ke replies prepare karo
- Grammar aur spelling check karo
3. Company Research Karo:
- Angel Consultants ke baare mein jaano
- Indian MNCs ke baare mein padho
- BPO industry ke baare mein basic knowledge lo
4. Common Questions Prepare Karo:
- “Tell me about yourself”
- “Why do you want to work in chat process”
- “How will you handle multiple chats at once”
- “How do you deal with angry customers”
- “Why should we hire you”
5. Technical Setup Ready Rakho:
- Laptop check kar lo
- Wi-Fi speed test kar lo
- Webcam aur headset working hai ya nahi
FAQs (Frequently Asked Questions)
1. Kya freshers apply kar sakte hain?
Haan! 0-5 years experience likha hai, matlab freshers bhi apply kar sakte hain. BPO mein first job ke liye achha opportunity hai.
2. Kya company ka naam pata chal sakta hai?
Angel Consultants ke through hiring hai. Interview ke time pata chal jayega ki kaun si Indian MNC company hai.
3. Salary kitni milegi?
Up to ₹19,000 CTC per month. Experience aur interview ke based par decide hoga. Freshers ko ₹15-17k mil sakta hai.
4. Laptop company degi?
Nahi, apna laptop lena hoga. Company provide nahi karegi.
5. Wi-Fi kyun mandatory hai?
Chat platform ke liye stable internet chahiye. Mobile data reliable nahi hota isliye Wi-Fi mandatory hai.
6. Typing speed kitni chahiye?
Explicitly specified nahi hai, par chat process hai to kam se kam 35-40 WPM honi chahiye.
7. Koi call nahi karna?
Nahi, ye pure chat process hai. Koi phone calls nahi honge.
8. Shifts kya rahengi?
Job post mein shift details nahi di. Assume karo rotational shifts ho sakte hain, possibly night shift bhi.
9. Week off fix hoga?
Probably rotational week off hoga, fixed Sunday off nahi.
10. Graduation mandatory hai?
Eligibility mein kuch specific nahi likha. 12th pass bhi apply kar sakte ho.
11. Kitne log apply kar chuke hain?
100+ applicants already. 50 vacancies hai to chances achhe hain.
12. Koi fees deni padegi?
Nahi, bilkul nahi. Ye genuine opportunity hai. Koi bhi application fee nahi hai.
13. Pune ke alawa kahi aur se apply kar sakte hain?
Haan, remote hai. India mein kahi se bhi apply kar sakte ho. Hiring office Pune mein hai, par tum kahi bhi reh sakte ho.
14. Training milegi?
Probably haan. BPO companies generally training provide karti hain.
15. Part-time kar sakte hain?
Nahi, “Full Time, Permanent” likha hai.
16. Angel Consultants kaun hain?
Angel Consultants ek recruitment agency hai jo companies ke liye hiring karti hai. Ye final employer nahi hai, middleman hai.
17. Kya ye job genuine hai?
Job post LinkedIn par hai aur 100+ log apply kar chuke hain. Genuine lagti hai, par interview mein confirm kar lena.
18. Chat process vs voice process – kaunsa better hai?
Dono ke apne pros and cons hain. Chat process introverts ke liye better hai, voice process mein zyada interaction milta hai.
19. Promotion ke chances hain?
Achha kaam karoge toh promotion ke chances hain. Customer service mein growth possible hai.
20. Kab tak apply kar sakte hain?
Deadline nahi di. 2 weeks pehle post hui hai, jaldi apply karo.
Chat Process Jobs – Career Growth
| Position | Experience | Approx Salary |
|---|---|---|
| Chat Process Executive | 0-2 years | ₹15,000 – 20,000 |
| Senior Chat Process Executive | 2-4 years | ₹20,000 – 28,000 |
| Team Leader – Chat Operations | 3-5 years | ₹28,000 – 35,000 |
| Quality Analyst | 3-6 years | ₹30,000 – 40,000 |
| Operations Manager | 5+ years | ₹40,000 – 60,000+ |
Skills Checklist – Kya Tum Eligible Ho?
| Skill / Requirement | Do You Have It? |
|---|---|
| 12th pass / Graduate | ☐ Yes / ☐ No |
| Excellent English speaking | ☐ Yes / ☐ No |
| Good English writing | ☐ Yes / ☐ No |
| Typing speed 35-40 WPM | ☐ Yes / ☐ No |
| Laptop (own) | ☐ Yes / ☐ No |
| Wi-Fi connection | ☐ Yes / ☐ No |
| Comfortable with rotational shifts | ☐ Yes / ☐ No |
| Quick learner | ☐ Yes / ☐ No |
| Patient & calm | ☐ Yes / ☐ No |
If most answers are YES – you’re ready to apply!
Chat Process Interview Mein Kya Poochhenge?
Sample Questions:
- “Why do you prefer chat process over voice process?”
- “How would you handle an angry customer in chat?”
- “How do you manage multiple chats at the same time?”
- “What would you do if you don’t know the answer to a customer’s query?”
- “How do you ensure customer satisfaction through chat?”
- “Tell me about a time you had to handle a difficult situation”
- “What is your typing speed?”
Sample Chat Scenarios:
- Customer saying “My order hasn’t arrived yet”
- Customer asking “How do I return this product?”
- Customer complaining “Your service is terrible”
- Customer asking “Do you have any discounts?”
Chat Process Ke Liye Tips:
1. Quick Response Time:
- Customer ko wait nahi karwana
- Immediate acknowledgement bhejna
- “I’m checking this for you” type messages
2. Professional Tone:
- Slang use nahi karna
- Proper grammar use karo
- Emojis avoid karo (unless allowed)
3. Clear Communication:
- Short, simple sentences
- Bullet points use karo
- Step-by-step instructions
4. Empathy Dikhana:
- “I understand your frustration”
- “I’m sorry for the inconvenience”
- Customer ko feel hona chahiye ki aap help kar rahe ho
5. Positive Attitude:
- Positive language use karo
- “Can’t” ki jagah “can” focus karo
- Solutions pe focus
6. Accuracy:
- Information sahi ho
- Promises mat todo
- Double-check before sending
Chat Process Ke Common Issues aur Solutions:
| Customer Issue | Sample Response |
|---|---|
| Order delay | “I apologize for the delay. Let me check your order status and get back to you in 2 minutes.” |
| Wrong product received | “I’m sorry to hear that. Please share your order number and we’ll arrange a replacement immediately.” |
| Refund not received | “I understand your concern. Let me check the refund status and update you shortly.” |
| App not working | “I’m here to help. Please tell me what issue you’re facing and I’ll guide you through the solution.” |
| Cancellation request | “I can help you cancel the order. Please confirm your order details.” |
Final Words (Antim Vichar)
Dosto, Chat Process Executive job un sabke liye ek achha opportunity hai jo BPO mein kaam karna chahte hain lekin phone calls nahi karna chahte. Pure chat process hai, to introverts ke liye perfect hai.
Kyun Apply Karein?
- ✅ 50 vacancies – selection chances achhe
- ✅ Pure chat process – no calls
- ✅ Permanent work from home
- ✅ Freshers welcome
- ✅ Up to ₹19,000 salary
Kya Dhyan Rakhna Hai?
- ⚠️ Company name confidential hai
- ⚠️ Laptop aur Wi-Fi apna lena hoga
- ⚠️ 2 weeks pehle post hui hai
- ⚠️ Typing speed important hai
100+ log already apply kar chuke hain, 50 vacancies hai to chances achhe hain. Jaldi apply karo!
To der kis baat ki? Apna typing speed improve karo, laptop check karo, aur is chat process job ke liye apply karo!
👉 Apply karne ka tareeka:
- LinkedIn par search karo: “Chat Process Executive Pune work from home” ya “Angel Consultants chat process”
- Naukri.com par bhi search karo
Aur haan, ye post apne un dosto ke saath share karo jo BPO mein kaam karna chahte hain lekin phone calls se bachna chahte hain!
#ChatProcessJobs #WorkFromHomeIndia #BPOJobs #NoVoiceProcess #FreshersJobs #PuneJobs #CustomerServiceJobs #TypingJobs #NonVoiceJobs #JobsWithBisht
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