LiveAbord Customer Support Executive – EMEA Remote Job 2025 Company: LiveAboard.com
Location: Remote (EMEA Time Zones)
Job Type: Full-Time
Posted: 1 day ago
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Chart: Job Overview at a Glance
| Aspect | Details |
|---|---|
| Role | Customer Support Executive |
| Company | LiveAboard.com |
| Location | Fully Remote (Must be based in EMEA time zones) |
| Job Type | Full-Time |
| Key Mission | To be the pivotal link between guests and partners, ensuring a seamless and unforgettable journey from booking to departure. |
| Ideal Candidate | A customer-obsessed, detail-oriented problem-solver with a passion for travel and scuba diving. |
| Required Experience | Proven experience in customer service. |
| Highly Desired | Understanding of scuba diving; fluency in additional languages (Spanish, French, German, Italian). |
| Critical Requirement | Must be based in Europe or the Middle East. Cannot be based in the Netherlands or outside EMEA time zones. |
| Application Must-Haves | CV and a compelling Cover Letter. |
1. Introduction: Welcome to the Heart of the Adventure
Imagine a workplace where your daily mission is to help people embark on the journey of a lifetime. You’re not just answering emails; you’re the crucial link that turns a traveler’s dream of exploring vibrant coral reefs, swimming with majestic whale sharks, and witnessing breathtaking underwater worlds into a reality. Welcome to LiveAboard.com.
We are the world’s leading platform for scuba diving liveaboard adventures, connecting passionate divers and ocean enthusiasts with unforgettable experiences on the water. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Support Executive to join our remote EMEA team. This isn’t just a support role; it’s an opportunity to be the trusted guide for our guests, the reliable partner for our operators, and a guardian of the exceptional experience that defines the LiveAboard.com brand.
If you are a natural problem-solver who thrives on making others happy, possesses an impeccable eye for detail, and perhaps even feels a personal connection to the call of the ocean, we invite you to read on and discover how you can become part of our story.
2. Who We Are: LiveAboard.com
At LiveAboard.com, we are more than just a booking platform; we are curators of adventure. Our mission is to make it easy for people to discover and book the perfect liveaboard trip, whether they are first-time divers or seasoned underwater veterans. We partner with a global network of the finest liveaboard operators, offering everything from weekend getaways in the Red Sea to extended expeditions in the remote corners of the Pacific.
Our team is a distributed, passionate group of travel and diving enthusiasts who believe in the power of experience. We work remotely, connected by a shared commitment to excellence, collaboration, and a love for the marine environment. When you join us, you’re not just getting a job; you’re joining a community that values adventure, integrity, and the human connection at the core of travel.
3. Your Role: The Architect of Seamless Adventures
As a Customer Support Executive, you will be the human heartbeat of our digital platform. You are the first point of contact, the friendly voice of reassurance, and the expert who ensures everything runs smoothly. Your performance is pivotal to our success, directly impacting guest satisfaction, partner loyalty, and our company’s reputation.
You are not simply responding to tickets; you are preparing guests for their adventure, managing the critical liaison between them and the boat operators, and delivering an outstanding level of service that turns first-time bookers into lifelong fans.
4. Key Responsibilities: A Deep Dive into Your Day
Your role will be dynamic and varied, but your core responsibilities will include:
- Guest Guidance & Trip Curation: You won’t just process bookings; you’ll assist guests in finding and organizing their perfect trip. This involves listening to their needs, understanding their skill level and interests, and offering expert guidance and personalized recommendations. You are their personal concierge for the underwater world.
- The Vital Liaison: You will act as the primary communication bridge between our guests and our liveaboard partners. This means ensuring seamless, clear, and timely information flow in both directions, managing expectations, and pre-empting any potential issues before they arise.
- Proactive Information & Support: You will provide guests and partners with all the important information they need—from pre-trip preparation and documentation to onboard policies. You will address a wide range of inquiries, resolve issues with empathy and efficiency, and ensure a consistently positive experience throughout the entire customer journey.
- Complex Problem-Solving: When challenges occur—a flight delay, a lost piece of equipment, a weather-related change—you will be the calm in the storm. You will use your sharp analytical and problem-solving skills to address complex situations, provide effective resolutions to complaints, and turn potential negatives into positive testimonials of our service.
- Unwavering Attention to Detail: Accuracy is non-negotiable. You will meticulously manage the order process, ensuring all guest details, special requests, and booking information are 100% correct. A single oversight can disrupt a dream vacation, so your diligence is paramount.
- Independent & Collaborative Excellence: As a remote team member, you must be self-motivated and capable of working independently. Simultaneously, you will collaborate closely with your team lead and colleagues, sharing knowledge, covering for one another, and working collectively to meet and exceed team performance targets.
- Relationship Building: You will cultivate strong, trust-based relationships with both guests and partners. By being reliable, knowledgeable, and genuinely caring, you will foster the loyalty that is the foundation of our business.
5. What We’re Looking For: The Ideal Candidate Profile
Qualifications & Skills:
- Non-Negotiable Experience: Proven previous experience in a customer service role is a must. You have a track record of going above and beyond for customers.
- The Diving Advantage: An understanding of scuba diving-related products and services is extremely desirable. You know what a BCD is, you understand the importance of a good wetsuit, and you can speak knowledgeably about different dive conditions. Having a diving certificate is a BIG plus.
- Language Skills: You must be fluent in English with exceptional verbal and written communication skills. Additional language skills in Spanish, French, German, or Italian are highly desirable and will make your application stand out.
- A Problem-Solver’s Mindset: You have proven analytical abilities. You don’t just see a problem; you see a puzzle to be solved, and you enjoy the process of finding the best solution.
- Keen Eye for Detail: You are the person who spots the typo, double-checks the numbers, and remembers the small but important preferences.
- Team Player & Self-Starter: You can work effectively both independently, managing your own time and tasks, and as a collaborative part of a distributed team.
- Interpersonal Excellence: You possess strong interpersonal skills with a natural ability to build positive, professional relationships with people from all over the world.
- The Right Attitude: A positive, can-do attitude and an unwavering commitment to delivering exceptional, memorable service.
Critical Location & Working Requirements:
- You MUST be based in Europe or the Middle East (EMEA time zones) for scheduling and collaboration purposes.
- You must NOT be based in The Netherlands. Please do not apply if you reside in the Netherlands or outside the required EMEA time zones.
- You have proven experience working remotely and can demonstrate the discipline and self-motivation required to excel in a fully independent working environment.
- Flexibility to work weekends is essential, as the travel and diving industry operates 7 days a week.
- Experience in the travel industry is a desirable asset, though not mandatory.
6. Why Join LiveAboard.com?
- A Purpose-Driven Role: You will play a direct part in creating joyful, once-in-a-lifetime experiences for people.
- Remote-First Culture: Enjoy the flexibility and work-life balance of a full-time remote position.
- Be Part of a Passionate Community: Join a team that shares your potential interest in travel and the ocean.
- Growth Opportunities: As a growing company, we invest in our employees and provide opportunities for professional development and career advancement.
- A Supportive Team Environment: We foster a culture of collaboration, support, and open communication, even from a distance.
7. How to Apply: Your First Step Towards the Adventure
If you are a customer-focused, detail-oriented individual with a commitment to delivering outstanding service, we are excited to hear from you.
To submit your application, please provide:
- Your up-to-date CV.
- A compelling Cover Letter.
In your cover letter, we want to hear your story. Please tell us:
- Why you want to work specifically for LiveAboard.com?
- Why you believe you are the ideal candidate for this Customer Support Executive role?
Please note: Applications submitted without a cover letter will be automatically rejected. We use your cover letter to understand your motivation and communication skills, which are critical for this position.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
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