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Pehle Ek Table Me Saari Important Baat Jaan Lo:

Point	Details
Company Ka Naam	Startek (Aegis Customer Support Services Pvt. Ltd.) – Ek Badi BPO Company.
Client Ka Naam	Blinkit (Grofers Wala Instant Delivery App).
Job Title	Customer Care Executive – Blinkit Blended Process.
Experience	0 – 5 Years. Freshers se lekar 5 saal experience wale tak apply kar sakte hain.
Salary (CTC)	₹2 Lakh – ₹2.25 Lakh Per Annum. Monthly ₹17,000 – ₹20,000 CTC.
Take-Home	Approx. ₹15,000 – ₹18,000 (Tax, PF cut ke baad).
Job Location	Permanent Work From Home (WFH). Office Lucknow me hai, par kaam ghar se.
Job Type	Full-time, Permanent. Contract nahi, permanent job hai.
Shift	24/7 Rotational Shifts. Din-raat kisi bhi time ki shift ho sakti hai.
Working Days	6 Days Working, 1 Rotational Week Off. Sunday fixed off nahi hai.
Openings	100 Seats! Bahot saare logon ki hiring chal rahi hai.
Applicants	100+ se zyada apply kar chuke hain.
Posted	3 hafte pehle (Abhi bhi mauka hai).
Main Kaam	Blinkit ke customers ki help karna Calls, Chats, aur Emails ke through.
Zaruri Skills	English & Hindi me fluent baat karna aur likhna, Laptop (8GB RAM, Win10), Wi-Fi.
Education	Undergraduate / Graduate (Koi Bhi Stream). Graduation bhi zaroori nahi.
Training	On-the-job training di jayegi. Uske baad certification bhi denge.
Interview Rounds	Total 5 Rounds: HR, L1 Ops, L2 Ops, Ambition Test, Client Evaluation.

Ab Poori Details, Dheere Dheere, Har Point Ko Samajhte Hain:

Blinkit startek-blinkit-job-interview-process-5-rounds-infographic-hr-l1-l2-ambition-test-client-evaluation-permanent-wfh — Know exactly what to expect! This infographic breaks down the complete 5-round interview process for the Startek Blinkit WFH job. Prepare for HR, Operations, Ambition Test, and Client rounds

1. Company Kaun Hai? – Startek (Aegis) Aur Client Blinkit

Startek (Aegis): Ye ek bahot bada naam hai BPO industry me. Aegis ki company 1989 se hai aur ab Startek ke naam se jaani jaati hai. Ye company dusri badi companies ke liye customer support ka kaam karti hai. Jaise koi company apna customer care department manage nahi karna chahti, toh wo Startek jaasi BPO company ko outsource kar deti hai. Iska matlab, aap Startek ke employee honge, lekin aapka kaam sirf aur sirf Blinkit ke customers ke liye hoga.

Client – Blinkit: Blinkit (pehle Grofers) wo instant delivery app hai jo 10-30 minute me saman ghar pahuncha deta hai. Kirana, fruits, vegetables, mobiles, medicines – sab kuch. Jab log app se order karte hain, toh kabhi-kabhi problems aati hain. Jaise:

Delivery late ho rahi hai.
Galat item aa gaya.
Payment issue ho gaya.
Driver nahi mil raha.
Refund nahi aaya.
Aisi problems solve karna aapka kaam hoga. Aap Blinkit ki “voice” banoge customer ke saamne.

“Blended Process” Ka Matlab: Iska matlab hai ki aapko sirf calls ya sirf chats nahi, balki dono medium par kaam karna hoga. Kabhi phone uthana hoga, kabhi chat me type karna hoga. Isliye communication skills dono tarah ki achhi honi chahiye.

2. Salary Package: ₹17,000 – ₹20,000 CTC Per Month

Yehaan salary clear di gayi hai. Par thoda detail me samjhe:

CTC (Cost to Company): ₹17,000 se ₹20,000 tak per month. Ye package hai.
CTC Me Kya Hota Hai?
- Basic Salary
- HRA (House Rent Allowance) – Par ghar se kaam karoge isliye iska faida nahi.
- Other Allowances (Shift Allowance, Internet Allowance, etc.)
- Provident Fund (PF) – Company aapki salary me se ek hissa kat kar PF me daalegi.
Take-Home Salary (In-Hand): CTC se PF, Professional Tax, aur other deductions cut karne ke baad jo paisa aapke bank account me aayega, woh approximately ₹15,000 se ₹18,000 ke beech me hoga. Agar aap fresher ho toh shayad ₹15,000-₹16,500 mil jaye. Agar aapke paas 1-2 saal ka experience hai, toh ₹18,000-₹19,000 mil sakta hai.
Yearly Package (PA): ₹17,000 x 12 = ₹2,04,000 (2.04 LPA) ya fir ₹20,000 x 12 = ₹2,40,000 (2.4 LPA). Isliye range 2-2.25 LPA di gayi hai.

Salary Ka Analysis: Ek work-from-home job ke liye jo freshers ke liye open hai, yeh salary thik-thak hai. Kyunki aapka travel, khana-pina, kapde ka kharcha bach jayega. Agar aap tier-2 ya tier-3 city me rehte hain, toh ₹15,000-₹18,000 achhe se chal jayenge.

3. Job Location & Type: Permanent Work From Home (WFH)

Yehi is job ka sabse bada advantage hai. “Permanent Work From Home” likha hai. Iska matlab:

Aapko kabhi bhi office nahi jaana padega (shayad initial training ya important meetings ke liye bhi nahi).
Aap apne ghar se, apne shehar se kaam kar sakte ho.
Lekin Dhyan Rahe: Permanent WFH ka matlab yeh nahi ki aap kahin bhi ghumte-firte kaam kar sakte ho. Aapko ek fixed, quiet workspace chahiye ghar me. Background me shor-sharaba, bachche rote hue, TV chalta hua nahi hona chahiye. Company aapke ghar ke background noise check bhi kar sakti hai during interview.

4. Shift Timing: 24/7 Rotational Shifts – Sabse Bada Challenge

Yeh woh point hai jiska aapko bahot dhyan se sochna hai.

24/7 Rotational Shifts: Blinkit ki delivery 24 hours chalti hai, isliye customer support bhi 24 hours chalta hai. Aapko din ke different shifts me kaam karna hoga. Jaise ek hafte aapki duty subah 6 AM se 3 PM ki ho, agle hafte shaam 2 PM se 11 PM ki ho, aur usse agle hafte raat 10 PM se subah 7 AM ki ho.
9 Hours Shift (8+1): Aapki total duty 9 hours ki hogi. Isme se 8 hours “productive” time hoga jab aap actively calls/chats handle karoge. 1 hour break ke liye hoga (lunch/dinner, chai-sutta, rest).
6 Days Working: Aapko hafte me 6 din kaam karna hoga.
1 Rotational Week Off: Aapka weekly off Sunday fixed nahi hoga. Wo bhi rotate hoga. Kabhi Monday off hoga, kabhi Wednesday, kabhi Friday. Isse social life plan karna thoda mushkil ho jata hai.

Shift Ke Faide:

Kabhi-kabhi aapko day shift mil jayegi jo comfortable hogi.
Night shifts me sometimes extra allowance mil sakta hai (salary me include ho sakta hai).

Shift Ke Nuksan:

Body clock constant adjust karna padta hai.
Festivals, family functions, outings plan karna tough ho jata hai.
Health par long-term effect pad sakta hai.

5. Kaam Kya Karna Hoga? – Roles & Responsibilities

Aapko basically Blinkit ka superhero banana hai jo har customer ki problem dur karega.

1. Queries Handle Karna (Calls, Chats, Emails):

Calls: Phone uthana, customer ki problem sunna, polite rehna, solution batana.
Chats: Live chat me type karte hue problem solve karna. Yaha typing speed aur accuracy matter karegi.
Emails: Formal emails ka reply dena. Yaha grammar aur professionalism zyada matter karega.

2. Order-Related Issues Solve Karna:

Delivery Delays: “Mera order 30 minute se late kyu hai?” Aapko system check karna hoga, driver se baat karwani hogi, customer ko update dena hoga.
Refunds: Agar customer ne cancel kiya ya item nahi aaya, toh refund kaise hoga, kitne din lagege, aise sawalon ke jawab.
Replacements: “Mujhe rotten tomatoes mile hain, naye chahiye.” Replacement process start karna.
Missing/Wrong Items: “Maine 2 Coke mangaye the, 1 aaya.” Ya “Mujhe Pepsi mila Coke ki jagah.” Aise cases handle karna.
Payment Issues: “Mera payment fail ho gaya par paise kat gaye.” Ya “Cash on delivery tha par mere paas change nahi hai.”

3. Accurate Records Rakhna:

Har call/chat ka summary likhna hoga system me.
Case number, customer details, issue, solution – sab kuch update karna hoga.
Yeh data baad me analysis ke kaam aata hai.

4. Internal Teams Ke Saath Kaam Karna:

Agar koi issue aap khud solve nahi kar pa rahe, toh aapko warehouse team, delivery team, ya payments team se baat karni padegi.
Aap ek “bridge” ki tarah kaam karenge customer aur Blinkit ki internal teams ke beech.

5. Quality & Productivity Standards Maintain Karna:

Aapke calls/chats monitor kiye jaayenge supervisors dwara.
Aapko certain “metrics” follow karne honge. Jaise:
- AHT (Average Handle Time): Ek call/chat kitne time me khatam kari.
- FCR (First Call Resolution): Kya aapne pehli hi call me problem solve kar di?
- CSAT (Customer Satisfaction): Customer ne aapko kitna rating diya.

6. Tummein Kya Chahiye? – Eligibility Criteria

1. Communication Skills (English & Hindi):

English: Aapko English itni aani chahiye ki aap comfortably baat kar sako, samajh sako, aur likh sako. Accent perfect nahi bhi ho toh chalega, lekin confidence se bolna aana chahiye.
Hindi: Ye zyada important hai kyunki 90% customers Hindi me hi baat karenge. Aapki Hindi clear aur polite honi chahiye.

2. Education:

Undergraduate / Graduate (Any Stream). Iska matlab:
- Agar aapne 12th pass ki hai aur graduation nahi ki, toh bhi apply kar sakte ho.
- Agar aap graduate ho (BA, BCom, BSc, BBA kuch bhi), toh bhi apply kar sakte ho.
- Stream se koi farak nahi padta.

3. Experience:

Freshers aur Experienced dono apply kar sakte hain. 0 se 5 saal tak ka experience chahiye.
Agar aapke paas pehle se customer service ka experience hai, toh accha hai.
Agar fresher ho, toh communication skills par focus karo.

4. Technical Requirements (Bahot Zaroori):

Laptop/Desktop:Khud ka laptop ya desktop computer hona MUST hai. Company nahi degi.
- Minimum 8GB RAM honi chahiye. 4GB RAM se kaam nahi chalega.
- Windows 10 operating system hona chahiye. Windows 7 ya 8 nahi chalega. Windows 11 bhi chal jayega.
Wi-Fi Connection: Broadband/Wi-Fi connection hona MUST hai. Mobile hotspot se kaam nahi chalega. Stable, high-speed internet chahiye calls aur software run karne ke liye.
Headset: Ache headphones with microphone hone chahiye taki calls clear ho.

5. Shift Flexibility:

Aapko mentally aur physically 24/7 rotational shifts ke liye ready hona hoga. Ghar walon se bhi poochh lo kyunki raat ki shift me kaam karna hoga.

7. Training & Certification

On-the-job training di jayegi. Matlab aapko kaam shuru karne se pehle 2-3 hafte ki training milegi.
Training me sikhayenge:
- Blinkit ke products aur policies.
- Software kaise use karna hai.
- Call handling techniques.
- Problem-solving steps.
Certification required post-training. Matlab training khatam hone ke baad ek test hoga. Usme pass karne par hi aapko permanent role mil jayegi. Fail hue toh shayad training extend ho ya job na mile.

8. Interview Process – 5 Rounds

Yeh thoda lengthy process hai. Taiyaari karke jaana.

Round 1: HR Evaluation

Basic introduction.
Salary expectations.
Work-from-home setup ke baare me.
Shift flexibility ke baare me.
“Why should we hire you?”

Round 2: L1 Operations Evaluation

Ye round team lead ya supervisor lega.
Aapki communication skills check karenge.
Mock call le sakte hain: “Maan lijiye ek customer ka order late ho raha hai, aap kya karenge?”
Scenario-based questions: “Agar customer gusse me hai toh aap kya karoge?”

Round 3: L2 Operations Round

Ye senior manager le sakta hai.
Thode tough questions: “Aap is job me kya contribute kar sakte ho?”
Process ke baare me deep questions.
Agar experience hai toh puchenge uske baare me.

Round 4: Ambition Test

Ye ek psychometric test hai.
Isme aapki personality, attitude, work ethics test ki jayegi.
Questions honge jaise: “Aap pressure me kaise kaam karte ho?” “Aap team me kaise kaam karte ho?”
Isme koi right/wrong answer nahi hota. Bas honest raho.

Round 5: Client Evaluation

Last round me Blinkit ki team aapse baat karegi.
Wo check karenge ki aap unke brand ko represent karne ke liye suitable ho ya nahi.
Blinkit ke products ke baare me kuch questions ho sakte hain.

9. Career Growth – Aage Kya Scope Hai?

Startek jaasi badi company me growth ke bahot chances hain:

Short-term (1-2 Years):

Senior Customer Care Executive
Mentor – New joinees ki training me help karna.

Mid-term (2-4 Years):

Team Leader (TL) – 15-20 executives ki team handle karna.
Quality Analyst (QA) – Dusre executives ki calls/chats check karna.

Long-term (4+ Years):

Operations Manager
Assistant Manager
Process Trainer

Agar aapka performance achha raha, toh aap same process me upar ja sakte ho ya phir dusre processes me shift ho sakte ho (jaise Amazon, Flipkart, ye sab bhi Startek ke clients hain).

10. Advantages & Disadvantages

Advantages (Faide):

Permanent Work From Home: Biggest advantage.
Freshers Ke Liye Opportunity: Experience nahi bhi hai toh le sakte ho.
Stable Job: Permanent position hai, startup ki tarah risky nahi.
Brand Name: Blinkit jaase brand ke liye kaam karna achha lagta hai CV me.
Training Provided: Kuch nahi aata toh bhi sikhayenge.
100 Openings: Selection chances zyada hain.

Disadvantages (Nuksan):

Rotational Shifts: Life unpredictable ho jati hai.
Salary Thodi Kam Hai: Experienced logo ke liye ₹20,000 CTC kam lag sakta hai.
6 Days Working: Ek din ka extra weekend nahi milta.
BPO Job Stress: Customers gaali bhi de sakte hain, pressure bhi hota hai.
Technical Investment: Apna laptop aur Wi-Fi lena padta hai.
Isolation: Ghar se kaam karte hue kabhi-kabhi lonely feel ho sakta hai.

Frequently Asked Questions (FAQs)

Q1. Mujhe English utni achhi nahi aati, par Hindi me fluent hoon. Kya chance hai?
Ans: Hindi fluency bahot important hai. English me bas itni aani chahiye ki aap basic sentences bol aur samajh sako. Training me English bhi improve ho jayegi. Try zaroor karo.

Q2. Mera laptop 4GB RAM ka hai. Kya kaam chal jayega?
Ans: Nahi. Minimum 8GB RAM mandatory hai. Company ka software heavy ho sakta hai. 4GB me lag karega aur aapka performance affect hoga. Naya laptop lena padega ya RAM upgrade karvani padegi.

Q3. Kya mobile hotspot se kaam chal sakta hai?
Ans: Nahi. Clearly likha hai “Wi-Fi connection is mandatory.” Mobile hotspot unstable hota hai, call drop ho sakti hai. Broadband connection lena hi hoga.

Q4. Training ke time bhi salary milti hai?
Ans: Haan, usually training period me bhi full salary milti hai. Interview me confirm kar lena.

Q5. Week off Sunday ko fix karvaya ja sakta hai kya?
Ans: Nahi. “Rotational week off” hai. Aapko jo off day milega, woh har hafte change hoga. Sunday fixed nahi mil sakta kyunki 24/7 process hai.

Q6. Kya raat ki shift me extra allowance milta hai?
Ans: Ho sakta hai salary me hi include ho. Par interview me poochh sakte ho: “Is there any special night shift allowance apart from the CTC?”

Q7. Mujhe calls ka experience hai, par chats/emails ka nahi. Kya main apply kar sakta hoon?
Ans: Haan! “Blended Process” hai, isliye dono sikhna padega. Agar aapki communication skills achhi hain, toh chats/emails bhi jaldi seekh jaoge.

Q8. 5 rounds interview bahot hain. Sab ek hi din me honge?
Ans: Nahi. Generally rounds alag-alag din me hote hain. Pehle HR round, fir next day L1, fir L2, aise. 1-2 hafte lag sakte hain pure process me.

Q9. “Ambition Test” me kya aata hai? Kaise tayyari karoon?
Ans: Isme koi tayyari nahi hai. Bas honest raho. Questions ke jawab soch samajh kar do. Jaise: “Aap team me kaise kaam karna pasand karte ho?” Ya “Aap stress me kaise handle karte ho?”

Q10. Kya yeh job scam toh nahi hai?
Ans: Startek ek reputed company hai. Lekin Alert Rahe: Agar koi aapse registration fee, security deposit, laptop advance, ya training fee maange, toh woh 100% scam hai. Asli interview me aapse koi paise nahi mangega.

Final Verdict & Advice

Ye Job Kiske Liye Hai:

Freshers jo apna career start karna chahte hain.
BPO Experienced jo work-from-home option dhundh rahe hain.
Tier-2/Tier-3 City ke log jo Lucknow jaise office nahi ja sakte.
Housewives/Students jo ghar baithe part-time nahi, full-time job chahte hain.

Ye Job Kiske Liye Nahi Hai:

Jo fixed day shift aur fixed Sunday off chahte hain.
Jo ₹25,000+ salary expect kar rahe hain.
Jo only calls ya only chats me specialize karna chahte hain.

Apply Karne Se Pehle Ye Karein:

Apna laptop check karo – 8GB RAM, Windows 10 hai na?
Broadband connection lagwa lo agar nahi hai.
Communication practice karo – mirror ke saamne bolne ka practice karo.
Blinkit App Download karo – uska flow samjho, products dekho.
Resume me communication skills zaroor highlight karo.

Overall, agar aap flexible ho shifts ke liye, ghar se kaam karna chahte ho, aur customer service me interest hai – toh yeh aapke liye ek bahot achha launchpad hai career ke liye. 100 openings hai, isliye chance bhi hai.

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