Aaj hum baat karenge ek naye job ke baare mein jo aapke liye bohot kaam ki ho sakti hai. Agar aapko regional languages bolni aati hain aur customer support mein career banana chahte hain, to ye job aapke liye kamaal ki hai. Job ka naam hai “Customer Support Executive Remote Job by Lokal.” aur ye mauka de rahi hai company Lokal.
Table of Contents (Samagri Suchi)
- Lokal Company kaun hai? (Ek jhalak)
- Customer Support Executive kya hota hai? (Samjhein aasan bhasha mein)
- Is Job ka puri details (Kya kaam hai, kya responsibilities hain)
- Aapko is job ke liye kya kya aana chahiye? (Qualifications aur Skills)
- Salary aur Kaam ke ghante (Kitna paisa aur kitna time dena hoga?)
- Kaise apply karein? (Aasan steps mein)
- Kyun karein ye job? (Fayde aur nuksan)
- Ek Nazar Mein – Job Summary (Table Chart)
- Frequently Asked Questions (Aksar poochhe jaane wale sawaal)
1. Lokal Company kaun hai? (Ek jhalak)
Sabse pehle jante hain ye Lokal company hai kya. Lokal ek bharatiya company hai jo 2018 mein shuru hui thi . Isko start kiya tha Jani Pasha aur Vipul Chaudhary ne, jo dono IIT alumni hain . Inka sapna tha ki jo log English nahi samajhte, unke liye bhi internet ko access karna aasan ho.
Aaj Lokal India ka sabse bada regional content aur services platform ban chuka hai . Ye todo karodo (45 million+) users ke saath kaam kar raha hai aur 10 se zyada bhashaon mein available hai, jaise Telugu, Tamil, Kannada, Malayalam, Marathi, Gujarati, Bengali aur Punjabi . Company ka goal hai ki wo un 500 million+ users tak pahunche jo tier 2 aur tier 3 towns mein rehte hain .
Lokal ne ab ek “house of apps” model apna liya hai, yani alag-alag problems ke liye alag apps bana rahe hain . Jaise:
- Lokal Jobs – naukri dhundhne ke liye
- Lokal Matrimony – shaadi ke liye
- GyanTV – nayi skills seekhne ke liye
- Dostt – naye dost banane ke liye
- Eaze – emotional wellbeing ke liye
- AstroLokal – jyotish ke liye
Forbes India ne bhi Lokal ki success par article likha hai, aur company ne Series A funding bhi raise ki hai marquee investors se . Total revenue FY25 mein ₹67.4 crore tha . To samajh sakte hain ki ye company growing hai aur future mein bhi rahegi.
2. Customer Support Executive kya hota hai? (Samjhein aasan bhasha mein)
Customer Support Executive ka matlab hota hai wo insaan jo company ke customers ki madad karta hai. Simple bhasha mein, aap company ke “problem solver” honge.
Jab bhi kisi user ko app use karne mein problem aati hai, ya kuch samajh nahi aata, ya koi complaint ho, to wo customer support se contact karta hai. Aapka kaam hai unki problem ko sunna, samajhna aur uska solution dena.
Lokal jaise big platform mein, jahan karoDo users hain, har roz hazaaro queries aati hain. Kisi ko job dhundhni hai, kisi ko app crash ho raha hai, kisi ko kuch samajh nahi aa raha. Aap in sabki madad karoge.
Aapko voice call ya chat ke through users se baat karni hogi. Isliye is job ko “Voice / Blended” category mein rakha gaya hai, matlab kabhi phone par baat karni hogi, kabhi text par [citation:job].
Asaan shabdon mein: Aap Lokal app ka “hero” honge jo users ki mushkilat hal karta hai. Aapki wajah se users ko accha experience milega aur wo app ko continue use karenge.
3. Is Job ka puri details (Kya kaam hai, kya responsibilities hain)
Ab aate hain asli baat par ki aapko rozana kya karna hoga. Ye job koi mushkil nahi hai, lekin dhyan aur mehnat maangti hai.
Aapka Mukhya Kaam (Key Responsibilities):
1. Users ki inquiries ka jawab dena
Aapko jo bhi user message karega ya call karega, uska jawab dena hai. Aur jawab dena hai Telugu, Tamil, Kannada, Malayalam, Hindi ya English mein . Promptly yani jald se jald jawab dena important hai, kyunki user pareshan hota hai.
2. App functionality samjhana
Bahut se users ko app use karna nahi aata. Wo puchenge ki job kaise apply karein, profile kaise banaye, search kaise karein. Aapko unko step-by-step guide karna hai.
3. Troubleshooting – Problems solve karna
Kisi ki app crash ho rahi hai, login nahi ho raha, notification nahi aa raha – aisi technical problems ko aapko understand karke solution dena hai. Agar aapki expertise mein nahi hai, to team ke doosre members ke saath collaborate karna hai.
4. Feedback dena
Jab aap roz users se baat karoge, to pata chalega ki app mein kya problems hain, users ko kya chahiye. Ye feedback aapko company ko dena hai taaki wo product improve kar sake . Ye bohot important role hai.
5. Documentation – Sab kuch likh ke rakhna
Jo bhi query aayi, uska kya solution diya, ye sab aapko document karna hai. Taaki future mein agar koi similar problem aaye, to record dekha ja sake .
6. Customer satisfaction maintain rakhna
Aapka goal sirf problem solve karna nahi, balki user ko happy karna hai. Accha behaviour, empathy, aur timely support se aap users ka trust jeetoge.
7. Build relationships
Users ke saath strong relationships banana. Jab wo feel karenge ki koi unki sun raha hai, to platform par unka trust badhega .
Ye saari responsibilities ek professional customer support executive ki hoti hain.
4. Aapko is job ke liye kya kya aana chahiye? (Qualifications aur Skills)
Ab sawaal ye hai ki kya aap is job ke liye eligible hain. Chaliye dekhte hain company ne kya maange hain.
Zaroori Qualifications (Main Requirements):
| Requirement | Details |
|---|---|
| Regional Language | Fluency in Telugu, Tamil, Kannada, Malayalam, Hindi (inme se koi bhi ek ya zyada) |
| English | Good English, both written and verbal |
| Experience | 0-4 years (freshers bhi apply kar sakte hain) |
| Education | Any Graduate |
| Communication Skills | Excellent communication aur interpersonal skills |
| Patience | Calm rehna pressure mein, complaints handle karna |
| Tools Knowledge | Familiarity with customer support tools aur platforms |
| Organizational Skills | Strong organizational skills aur attention to detail |
| BYOD | Apna personal smartphone aur laptop hona chahiye |
1. Bhashaon ki fluency (Regional Languages + English)
Ye sabse important requirement hai. Aapko in bhashaon mein se kisi ek ya zyada mein fluent hona hai: Telugu, Tamil, Kannada, Malayalam, Hindi . Aur saath mein English bhi acchi aani chahiye, kyunki documentation aur internal communication English mein hogi. Dono written aur verbal fluency maangi gayi hai [citation:job].
2. Prior experience desirable
Pehle se customer support mein kaam kiya ho, to accha hai. Lekin zaroori nahi. Freshers bhi apply kar sakte hain, kyunki 0-4 years experience likha hai [citation:job].
3. Communication skills
Baat cheet karne ka andaar accha hona chahiye. Aapko difficult situations mein bhi politely baat karni aani chahiye.
4. Patience aur professionalism
Kuch users gussa ho sakte hain, kuch pareshan. Aapko calm rehna hai aur professionalism maintain karna hai.
5. Customer support tools ka basic gyaan
Pehle kabhi Zendesk, Freshdesk ya koi aur customer support tool use kiya ho, to fayda rahega. Lekin company training bhi de gi.
6. Organizational skills
Kaam ko organize karna, details par dhyan dena, record rakhna – ye sab aana chahiye.
7. BYOD – Bring Your Own Device
Aapke paas apna smartphone aur laptop hona chahiye. Company nahi de gi, aapko khud arrange karna hoga .
Kya aap fit ho?
Agar aapko koi regional language aati hai (jo upar list mein hai), English bolni aati hai, aur logo se baat cheet karna pasand hai, to aap fit ho. Ye job koi rocket science nahi hai.
5. Salary aur Kaam ke ghante (Kitna paisa aur kitna time dena hoga?)
Company ne salary disclose nahi ki hai, but hum andaza laga sakte hain market standards se.
Salary (Estimated):
- Freshers (0-1 year): ₹15,000 – ₹20,000 per month (approx)
- Experienced (2-4 years): ₹20,000 – ₹30,000 per month (approx)
- Exact salary aapke interview aur negotiation par depend karegi.
Kaam ke ghante (Work Hours):
- Job Type: Full Time, Permanent [citation:job]
- Shift: Likha to nahi, but customer support mein usually rotational shifts hote hain (morning/evening/night). Kuch details ke liye interview mein puchh lena.
- Weekly offs: Generally 5 days working, 2 days off (but rotational ho sakte hain).
Location:
Ye job Remote hai, matlab aap kahi se bhi kaam kar sakte ho India mein . Lekin company ka hiring office Bengaluru mein hai.
6. Kaise apply karein? (Aasan steps mein)
Apply karna bohot easy hai. Aap in steps ko follow karo:
- LinkedIn / Job Portal kholo: LinkedIn ya naukri.com jaisi kisi job portal par jao.
- Search karo: “Customer Support Executive Lokal” ya “Lokal jobs” search karo.
- Apply button dabaao: Job posting milne par us par click karo aur “Apply” button daba do.
- Profile update karo: Apna LinkedIn profile ya resume update karo jisme apni regional language skills aur communication skills highlight ho.
- Follow Lokal: Job posting mein likha hai “Follow Lokal as you apply to stay updated”. Aap Lokal ko LinkedIn par follow kar lo.
- Resume upload karo: Apna updated resume upload kar do.
- Interview process: Shortlist hone par HR call aayega. Phir telephonic ya video interview ho sakta hai. Interview mein aapki communication skills aur language fluency check hogi.
Important: Jab bhi apply karo, apne resume mein clearly likho ki kaun si regional language aati hai (Telugu, Tamil, Kannada, Malayalam, Hindi). Aur English proficiency bhi dikhao.
7. Kyun karein ye job? (Fayde aur nuksan)
Kisi bhi job ko join karne se pehle uske pros and cons samajh lena chahiye.
Fayde (Pros):
- Remote job: Ghar se kaam, travel ka jhanjhat nahi.
- Multiple languages ka use: Agar aapko multiple languages aati hain, to apni skill ka use kar sakte ho.
- Growing company: Lokal fast growing company hai . Accha performance dikhane par growth ke chances.
- Freshers welcome: Experience nahi hai to bhi apply kar sakte ho.
- Benefits milte hain: Kuch job postings mein likha hai ki Private Health Insurance, Paid Time Off, Training & Development, Performance Bonus milte hain .
- Bharat ke liye kaam: Lokal ka mission hai “empower millions through AI and access” . Aap is mission ka hissa banoge.
- Team size: Core team ~130 hai, lekin moderators aur customer support mila kar total ~550 log hain . To support team kaafi strong hai.
Nuksan (Cons):
- Salary disclosed nahi: Company ne salary nahi likhi, toh interview tak wait karna padega.
- Rotational shifts: Customer support mein generally rotational shifts hote hain, jo kabhi kabhi night shift bhi ho sakta hai.
- BYOD: Apna laptop aur smartphone khud lana padega. Company provide nahi karegi.
- Pressure handle karna: Gussa users ko handle karna thora mushkil ho sakta hai.
- Contract type: Ye permanent job hai, lekin kuch reviews mein logon ne app ki performance par complaints ki hain . Aapko strong support provide karna hoga.
8. Ek Nazar Mein – Job Summary (Table Chart)
Aapki suvidha ke liye neeche ek table diya gaya hai jisme is job ki sab important baatein ek saath hain:
| Category (Shreni) | Details (Vivran) |
|---|---|
| Job Title | Customer Support Executive – L1 |
| Company Name | Lokal (Behtar Technology Private Limited) |
| Job Type | Full Time, Permanent |
| Location | Remote (India mein kahi se bhi) |
| Hiring Office | Bengaluru |
| Kaam ka Prakaar | Voice / Blended (Phone aur Chat) |
| Zaroori Bhashayen | Telugu / Tamil / Kannada / Malayalam / Hindi + English |
| Education | Any Graduate |
| Experience | 0 – 4 years |
| Key Skills | Communication, Patience, Problem-solving, Regional Language Fluency |
| Salary | Not Disclosed (Estimated: ₹15,000 – ₹30,000/month) |
| Openings | 10 |
| Applicants | 100+ (so jaldi apply karo) |
| Posted On | 1 din pehle |
| BYOD | Apna smartphone aur laptop hona chahiye |
| Company Founded | 2018 |
| Founders | Jani Pasha aur Vipul Chaudhary (IIT Alumni) |
| Total Downloads | 45 Million+ |
| Languages Available | Telugu, Tamil, Kannada, Malayalam, Marathi, Gujarati, Bengali, Punjabi, etc. |
9. Frequently Asked Questions (Aksar poochhe jaane wale sawaal)
Yahan kuch aam sawaalon ke jawab diye ja rahe hain jo aapke man mein ho sakte hain.
Sawaal 1: Kya ye job freshers ke liye hai?
Jawab: Haan, bilkul! Job description mein 0-4 years experience likha hai, iska matlab hai ki aap agar abhi abhi graduate hue hain ya aapke paas koi experience nahi hai, toh bhi aap apply kar sakte hain [citation:job].
Sawaal 2: Kya mujhe multiple languages aani chahiye?
Jawab: Zaroori nahi. Agar aapko Telugu, Tamil, Kannada, Malayalam, ya Hindi mein se koi ek bhi language acchi aati hai, toh aap apply kar sakte ho. Saath mein English aana chahiye.
Sawaal 3: Kya mujhe night shift mein kaam karna hoga?
Jawab: Job description mein clearly nahi likha hai, but customer support roles mein generally rotational shifts hote hain. Aap interview mein ye clarify kar sakte ho.
Sawaal 4: Salary kitni milegi?
Jawab: Company ne disclose nahi kiya, but market mein customer support executive ki salary ₹15,000 se ₹30,000 ke beech mein hoti hai, experience ke hisaab se.
Sawaal 5: Kya mere paas laptop hona zaroori hai?
Jawab: Haan, BYOD (Bring Your Own Device) policy hai. Aapke paas personal smartphone aur laptop dono hona chahiye .
Sawaal 6: Kya company training degi?
Jawab: Haan, generally companies training deti hain. Aur kuch job postings mein bhi “Training & Development” benefit likha hai .
Sawaal 7: Kya ye job sirf Bengaluru ke liye hai?
Jawab: Nahi, ye job remote hai. Aap India mein kahi se bhi kaam kar sakte ho. Lekin company ka hiring office Bengaluru mein hai [citation:job].
Sawaal 8: Interview kaise hoga?
Jawab: Pehle shortlisting hogi, phir HR call aayega. Uske baad telephonic ya video interview ho sakta hai. Interview mein aapki communication skills aur language fluency check hogi.
Sawaal 9: Kya is job mein growth ke chances hain?
Jawab: Haan, Lokal growing company hai aur inka vision bada hai . Accha performance dikhane par aapko team lead ya manager banne ke mauke mil sakte hain.
Sawaal 10: Koi application fee ya training fee to nahi hai?
Jawab: Bilkul nahi! Kisi bhi sahi job ke liye kabhi bhi application fee nahi li jaati. Agar koi aapse paise maangta hai, to wo fraud ho sakta hai. Sawaadh rahen!
Sawaal 11: Kya ye job part-time hai ya full-time?
Jawab: Ye Full Time, Permanent job hai [citation:job]. Part-time nahi hai.
Sawaal 12: Kya mujhe customer support tools aana chahiye?
Jawab: Familiarity maangi gayi hai, lekin zaroori nahi. Aap interview mein bata sakte ho ki aap naye tools seekhne ke liye taiyaar ho.
Nिष्कर्ष (Conclusion)
To dosto, “Customer Support Executive – L1” job ek shaandaar mauka hai un sabhi ke liye jo regional languages mein mahir hain aur ghar baithe kaam karke acchi income aur growth chahte hain. Lokal ek trusted aur fast-growing company hai jiska focus hai “Bharat” ke users par.
Agar aapko logon se baat cheet karna pasand hai, problems solve karna accha lagta hai, aur aap ek regional language (Telugu, Tamil, Kannada, Malayalam, Hindi) ke saath English bhi jaante hain, to ye job aapke liye perfect ho sakti hai.
Salary bhi market ke hisaab se acchi milegi, aur remote job hone ki wajah se travel ka jhanjhat nahi. Saath hi, aap ek aisi company ka hissa ban rahe ho jo future ki ek badi technology – Artificial Intelligence (AI) – ko behtar banane mein apna yogdaan de rahi hai.
Toh der kis baat ki? Agar aap eligible hain, to aaj hi apply karein aur apne career ki nayi shuruaat karein!
Shubhkaamnayein aur job search mein success mile!
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