Aaj hum ek aisi internship lekar aaye hain jo un sabke liye perfect hai jo phone par baat karne ki jagah email aur chat likhna pasand karte hain! Inficore Soft company ke liye Email, Chat & Non-Voice Process Intern ki ye position ₹15,000 monthly stipend ke saath aa rahi hai. Sabse achhi baat – freshers aur students dono apply kar sakte hain aur remote work hai!
Is post mein hum is internship ke baare mein aasan aur simple bhasha mein puri jaankari denge. Pura article dhyan se padho kyunki ye opportunity tumhe customer support mein career dene wali hai bina phone call ke!
Internship ki Puri Jaankari (Complete Internship Details)
| Parameter | Details |
|---|---|
| Company Name | Inficore Soft |
| Position | Email, Chat & Non-Voice Process Intern |
| Location | Remote (Work from Home – India) |
| Internship Type | Full-Time |
| Duration | 1 to 3 Months |
| Stipend | ₹15,000 per month |
| Experience | 0 years (Freshers & Students) |
| Education | Pursuing or recently completed any degree |
| Posted | 2 days ago |
| Applicants | 100+ already applied |
| Job Type | Internship (Full-time) |
| Work Mode | Remote / Work from Home |
| Process Type | Non-Voice (Email + Chat only) |
Company Ke Baare Mein (About Inficore Soft)
Inficore Soft ek IT aur software company hai jo customer support aur communication operations mein kaam karti hai. Company ke baare mein specific details limited hain, but ye internship hands-on experience dene ke liye design ki gayi hai email, chat, aur non-voice process mein.
Company ka focus hai written communication ke through customer queries handle karna aur unhe resolve karna.
Internship Kya Hai? – Simple Bhasha Mein
Ye internship customer support ka ek type hai jisme tumhe phone par baat nahi karni. Sirf email aur chat ke through customers ki queries handle karni hain. Isliye ise “Non-Voice Process” kehte hain.
Non-Voice Process Ka Matlab:
- ❌ No phone calls
- ❌ No speaking on phone
- ✅ Only writing (email, chat)
- ✅ Text-based communication
Kya Kaam Karna Hoga? (Key Responsibilities)
Is internship mein tumhara kaam hai customers ke saath email aur chat ke through baat karna aur unki problems solve karna. Simple bhasha mein samjho:
1. Customer Queries Respond Karna
- Customers ke emails ka jawab dena
- Chat messages ka reply dena
- Timely aur professional response dena
2. Customer Issues Resolve Karna
- Jo problems customers face kar rahe hain, unko solve karna
- Standard operating procedures (SOPs) follow karna
- Step-by-step solutions provide karna
3. Records Maintain Karna
- Customer interactions ka record rakhna
- Kya problem thi, kaise solve hui – sab note karna
- Resolutions ka documentation karna
4. Internal Teams Ke Saath Coordinate
- Agar problem tum solve nahi kar sakte, toh internal teams se baat karna
- Customer concerns ko escalate karna
- Team ke saath milkar solution dhundhna
5. Quality Written Communication
- Email aur chat mein professional language use karna
- Grammar aur spelling ka dhyan rakhna
- Customer satisfaction ensure karna
6. SLAs Follow Karna
- Service-level agreements (SLAs) follow karne hain
- Response time guidelines ke according kaam karna
- Quality standards maintain karna
7. Reports aur Documentation
- Basic reports prepare karne mein help karna
- Documentation maintain karna
- Daily activities ka record rakhna
Eligibility Criteria – Kaun Apply Kar Sakta Hai?
| Requirement | Details |
|---|---|
| Education | Pursuing or recently completed any degree |
| Written English | Strong written communication skills |
| Computer Knowledge | Basic computer knowledge, email & chat tools familiarity |
| Attention to Detail | Good attention to detail |
| Problem Solving | Problem-solving skills |
| Multi-tasking | Ability to handle multiple conversations efficiently |
| Customer Mindset | Customer-oriented mindset |
| Remote Work | Ability to work independently in remote environment |
Kis Kis Ko Apply Karna Chahiye?
✅ College students (pursuing any degree)
✅ Recent graduates (freshers)
✅ Jinki English writing skills strong hain
✅ Jo phone calls nahi karna chahte (non-voice)
✅ Jo remote work karna chahte hain
✅ Customer support mein career banana chahte hain
Skills Required – Detail Mein Samjho:
1. Written English Skills
Ye sabse important skill hai. Kya aana chahiye:
- Grammar: Tenses, subject-verb agreement, punctuation
- Spelling: Common words ki spelling mistake na ho
- Sentence Formation: Clear aur concise sentences
- Professional Tone: Formal language use karna
- Vocabulary: Appropriate words ka selection
2. Basic Computer Knowledge
- Email Tools: Gmail, Outlook, ya company ka email system
- Chat Platforms: Live chat software (like Intercom, Zendesk)
- MS Office: Word, Excel basics
- Typing: Good typing speed (35-40 WPM recommended)
- Internet: Comfortable with online tools
3. Attention to Detail
- Chhoti se chhoti detail check karna
- Customer ki problem ko carefully read karna
- Mistakes avoid karna
- Accurate information provide karna
4. Problem-Solving Skills
- Customer ki problem ko samajhna
- Solution dhundhna
- Creative thinking
- Steps follow karna
5. Multi-tasking Ability
- Multiple chats ek saath handle kar sakna
- Emails ko prioritize karna
- Time management
- Organized rahna
6. Customer-Oriented Mindset
- Customer ki help karne ki ichha
- Patience
- Empathy
- Positive attitude
7. Independent Work Ability
- Remote work mein self-discipline
- Kisi ke bina bhi kaam kar sakna
- Deadlines meet karna
- Proactive rahna
Stipend – Kitna Paisa Milega?
| Parameter | Details |
|---|---|
| Monthly Stipend | ₹15,000 per month |
| Duration | 1 to 3 months |
| Total Earnings | ₹15,000 – ₹45,000 (depending on duration) |
| Payment Frequency | Monthly (assumed) |
Stipend Comparison:
| Type | Normal Internship | Inficore Soft Internship |
|---|---|---|
| Average Stipend | ₹8,000-12,000/month | ₹15,000/month |
| Non-Voice Process | Rare | Yes – pure email/chat |
| Remote Work | Sometimes | Yes – 100% remote |
Note: ₹15,000/month internship stipend freshers aur students ke liye achha package hai.
Internship Duration – Kitne Din Kaam?
| Duration | Details |
|---|---|
| Minimum | 1 month |
| Maximum | 3 months |
| Type | Full-time (assumed 8 hours/day, 5-6 days/week) |
| Extension | Possible based on performance |
Table: Internship Summary at a Glance
| Parameter | Details |
|---|---|
| Company | Inficore Soft |
| Position | Email, Chat & Non-Voice Process Intern |
| Location | Remote (Work from Home – India) |
| Internship Type | Full-time |
| Duration | 1-3 months |
| Stipend | ₹15,000 per month |
| Total Earnings | ₹15,000 – ₹45,000 |
| Experience | 0 years (Students/Freshers) |
| Education | Pursuing or recently completed any degree |
| Key Skills | Written English, Computer Basics, Attention to Detail |
| Process Type | Non-Voice (Email + Chat only) |
| Posted | 2 days ago |
| Applicants | 100+ already applied |
| What You Get | Practical experience, Mentorship, Certificate, Future job opportunity |
Fayde aur Nuksan (Pros and Cons)
✅ Fayde (Pros):
- No Phone Calls – Pure Non-Voice: Introverts ke liye perfect! Koi phone call nahi karna.
- ₹15,000 Stipend: Freshers aur students ke liye achha package.
- Remote Work: Ghar se kaam – travel ka time aur paisa bachao.
- Hands-on Experience: Real customer support experience milega.
- Mentorship: Experienced professionals se guidance.
- Certificate: Internship complete karne par certificate milega.
- Future Opportunity: Performance based full-time role ka chance.
- Any Degree Eligible: Koi specific degree nahi chahiye.
- Written Skills Development: English writing skills improve honge.
- Flexible for Students: Pursuing students bhi apply kar sakte hain.
❌ Nuksan (Cons):
- Short Duration: Sirf 1-3 months ki internship hai.
- No Guaranteed PPO: Future full-time role guarantee nahi, performance par depend karega.
- 100+ Applicants: Competition hai.
- Full-time Commitment: Part-time nahi, full-time karna hoga.
- Written English Mandatory: English weak hai toh problem.
- No Specific Company Info: Company ke baare mein limited information.
- No Voice Experience: Agar aapko voice process mein bhi kaam karna hai toh ye sirf non-voice hai.
- Internet Required: Stable internet chahiye remote work ke liye.
Non-Voice vs Voice Process – Difference
| Aspect | Non-Voice Process | Voice Process |
|---|---|---|
| Communication | Email, Chat, Text | Phone Calls |
| Speaking Required | ❌ No | ✅ Yes |
| Writing Required | ✅ Yes | ❌ Minimal |
| Best For | Introverts, writers | Extroverts, talkative people |
| Multi-tasking | Multiple chats possible | One call at a time |
| Pressure | Less (time to think) | High (immediate response) |
| Typing Speed | Important | Less important |
Email aur Chat Support – Kya Seekhoge?
Email Support Skills:
- Professional email writing
- Proper subject lines
- Clear and concise responses
- Email etiquette
- Follow-up emails
- Signature and formatting
Chat Support Skills:
- Live chat handling
- Quick responses
- Multiple chats management
- Chat shortcuts and templates
- Professional tone in chat
- Problem-solving in real-time
Customer Support Tools (Likely):
- Email platforms (Gmail, Outlook)
- Chat software (Intercom, Zendesk, Freshdesk)
- CRM systems
- Ticketing systems
- Knowledge base tools
Apply Kaise Kare? (How to Apply)
Step-by-Step Process:
Step 1: LinkedIn par jao
Step 2: “Inficore Soft Email Chat Non-Voice Process” search karo
Step 3: Job post dhundho (2 days pehle post hui)
Step 4: “Apply” button par click karo
Step 5: Resume upload karo
Step 6: Application form fill karo
Step 7: Submit kar do
Important Note:
100+ log already apply kar chuke hain. Jaldi apply karo!
Interview Preparation Tips:
1. Written English Practice Karo
- Roz email likhne ka practice karo
- Grammar check karne ke liye Grammarly use karo
- Sample customer queries ke replies likho
- Professional tone maintain karo
2. Common Interview Questions Prepare Karo
Sample Questions:
- “Tell me about yourself”
- “Why do you want to work in non-voice process?”
- “How do you handle multiple chats at once?”
- “What would you do if you don’t know the answer to a customer’s query?”
- “How do you ensure customer satisfaction through email?”
- “Describe a time you had to deal with a difficult situation”
- “Why should we hire you for this internship?”
3. Typing Speed Improve Karo
- Target: 35-40 WPM
- Practice on typingtest.com
- Accuracy pe focus
4. Company Research Karo
- Inficore Soft ke baare mein jaano
- LinkedIn profile check karo
- Company ka domain pata karo
5. Remote Work Setup Ready Rakho
- Laptop/computer ready rakho
- Internet connection stable ho
- Quiet workspace
- Headphones (if needed)
Interview Mein Kya Poochenge?
Technical Questions:
- “Have you used any email or chat support tools before?”
- “How do you prioritize multiple customer queries?”
- “What is your approach to handling an angry customer via email?”
- “How do you ensure accuracy in written communication?”
- “What is your typing speed?”
Behavioral Questions:
- “Tell me about a time you helped someone solve a problem”
- “How do you handle stress when dealing with multiple customers?”
- “Describe a situation where you had to work independently”
- “How do you handle feedback or criticism?”
Written Test Ho Sakta Hai:
- Ek customer query di jayegi
- Email response likhna hoga
- Grammar, tone, clarity check karenge
FAQs (Frequently Asked Questions)
1. Kya freshers apply kar sakte hain?
Haan! Freshers aur students dono apply kar sakte hain. Currently pursuing ya recently completed degree walo ke liye hai.
2. Koi specific degree chahiye?
Nahi, “any discipline” likha hai . Koi bhi stream apply kar sakti hai.
3. Phone calls karne honge?
Nahi, pure non-voice process hai. Sirf email aur chat handle karne hain.
4. Stipend kitna milega?
₹15,000 per month fixed stipend hai .
5. Internship kitne din ki hai?
1 se 3 months ki hai .
6. Part-time kar sakte hain?
“Full-Time” likha hai, isliye part-time nahi kar sakte probably.
7. Work from home permanent hai?
Haan, “Remote” location mention hai .
8. Kitne log apply kar chuke hain?
100+ applicants already (2 days mein) .
9. Kya certificate milega?
Haan, internship complete karne par “Internship Certificate” milega .
10. Future job opportunity hai?
Haan, “Opportunity for future full-time roles based on performance” .
11. Koi fees deni padegi?
Nahi, bilkul nahi. Genuine internship hai.
12. Training milegi?
“Mentorship from experienced support professionals” mention hai .
13. Typing speed kitni chahiye?
Specify nahi hai, but 35-40 WPM recommended hai.
14. English weak hai toh apply kar sakte hain?
“Strong written communication skills in English” required hai . Weak hai toh apply mat karo.
15. Koi age limit hai?
Specify nahi, but internship hai to 18+ expected.
16. Kab tak apply kar sakte hain?
Deadline nahi di. 2 days pehle post hui, jaldi apply karo.
17. Company ka website kya hai?
Job post mein nahi diya. LinkedIn par search karo.
18. Kya ye internship genuine hai?
100+ applicants, LinkedIn promoted job – genuine lagti hai. Par interview mein confirm kar lena.
19. Promotion ke chances hain?
Future full-time role ka chance hai performance basis par .
20. Kya koi bond sign karna hoga?
Mention nahi hai. Interview mein confirm kar lena.
Customer Support Mein Career Growth
| Position | Experience | Approx Salary |
|---|---|---|
| Customer Support Intern | 0-6 months | ₹10,000-15,000/month |
| Customer Support Executive | 6 months – 2 years | ₹20,000-30,000/month |
| Senior Customer Support | 2-4 years | ₹30,000-45,000/month |
| Team Lead – Support | 4-6 years | ₹45,000-60,000/month |
| Support Manager | 6+ years | ₹60,000-1,00,000/month |
Skills Checklist – Kya Tum Eligible Ho?
| Skill / Requirement | Do You Have It? |
|---|---|
| Pursuing or completed degree | ☐ Yes / ☐ No |
| Strong written English | ☐ Yes / ☐ No |
| Basic computer knowledge | ☐ Yes / ☐ No |
| Email & chat tools familiarity | ☐ Yes / ☐ No |
| Attention to detail | ☐ Yes / ☐ No |
| Problem-solving skills | ☐ Yes / ☐ No |
| Can handle multiple conversations | ☐ Yes / ☐ No |
| Customer-oriented mindset | ☐ Yes / ☐ No |
| Can work independently remotely | ☐ Yes / ☐ No |
| Typing speed 35+ WPM | ☐ Yes / ☐ No |
If most answers are YES – you’re ready to apply!
Email Writing Tips for Interview Test
Sample Email Response:
Customer Query:
“My order hasn’t arrived yet. It’s been 10 days. Where is my package?”
Your Response:
Dear [Customer Name],
Thank you for reaching out to us. I understand your concern about the delayed delivery of your order #[Order Number].
I apologize for the inconvenience caused. Let me check the status of your shipment and get back to you with an update within 24 hours.
If you have any additional questions in the meantime, please feel free to reply to this email.
Best regards,
[Your Name]
Customer Support Team
Inficore SoftKey Elements:
- Greeting: Proper salutation
- Acknowledge: Customer ki problem samjho
- Apologize: Agar company ki galti hai toh sorry bolo
- Action: Kya karoge, batao
- Timeline: Kab tak update doge
- Closing: Professional sign-off
Chat Support Tips for Interview Test
Sample Chat Conversation:
Customer: Hi, I forgot my password. Can you help?
You: Hello! I’d be happy to help you reset your password. Could you please confirm your registered email address?
Customer: it’s john@gmail.com
You: Thank you. I’ve sent a password reset link to john@gmail.com. Please check your inbox (and spam folder) and follow the instructions. Let me know if you need any further assistance!
Customer: Got it, thanks!
You: You’re welcome! Is there anything else I can help you with today?
Customer: No, that’s all. Thanks!
You: Great! Have a wonderful day! 😊
Key Elements:
- Quick Response: Immediate acknowledgement
- Friendly Tone: Professional but warm
- Clear Instructions: Step-by-step guidance
- Confirmation: Ensure customer is satisfied
- Closing: Positive ending
Final Words (Antim Vichar)
Dosto, Inficore Soft ki Email, Chat & Non-Voice Process Internship un sabke liye ek shandaar opportunity hai jo customer support mein career banana chahte hain bina phone calls ke.
Kyun Apply Karein?
- ✅ ₹15,000 stipend – freshers ke liye achha package
- ✅ Pure non-voice – no phone calls
- ✅ Remote work – ghar se kaam
- ✅ Any degree eligible
- ✅ Certificate milega
- ✅ Future full-time role ka chance
- ✅ Mentorship from experienced professionals
- ✅ Hands-on experience
Kya Dhyan Rakhna Hai?
- ⚠️ Sirf 1-3 months ki internship
- ⚠️ Full-time commitment chahiye
- ⚠️ 100+ applicants already
- ⚠️ Written English strong honi chahiye
2 days pehle post hui hai, 100+ log apply kar chuke hain. Jaldi apply karo!
To der kis baat ki? Apna resume tayar karo, English writing practice karo, aur Inficore Soft ke saath apna customer support career start karo!
👉 Apply karne ka tareeka:
- LinkedIn par search karo: “Inficore Soft Email Chat Non-Voice Process”
- Apply button dabao
- Resume upload karo
Aur haan, ye post apne un dosto ke saath share karo jo customer support mein career banana chahte hain aur phone calls se bachna chahte hain!
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