Job Title: Student Support Executive
Company: Physicswallah (PW)
Location: 100% Remote (Work From Home)
Experience Required: 1-3 Years
Salary Range: ₹2.5 – 3.5 Lakhs per annum (₹21,000 – ₹29,000 per month)
Openings: 3 Positions
Posted: 3 Days Ago
Applicants: 100+ Already Applied
Company Rating: 3.6 Stars (2,475 Reviews)
Hiring Office: Noida based
Industry: Education/Training
Pehla Hissa: Company Aur Industry Ke Baare Mein
Physicswallah (PW) Kya Hai?
Physicswallah India ka sabse bada education platform hai jo students ko online coaching provide karta hai. Ye log mainly engineering aur medical entrance exams ke liye preparation karvate hain – JEE, NEET, UPSC, aur bhi competitive exams.
Company Ka Scale:
- 2,475+ reviews hai platform ke
- 3.6 star rating hai (bahut acha rating education sector mein)
- Lakhon students enroll hain
- YouTube par 10+ million subscribers hain
- Alakh Pandey sir ne shuru kiya tha (famous physics teacher)
PW Ka Business Model:
- Free Content: YouTube par free lectures
- Paid Courses: Detailed paid courses
- Test Series: Mock tests aur practice papers
- Study Material: Books aur notes
- Doubt Solving: Live doubt sessions
Education Industry Growth:
Online education India mein rocket speed se grow kar raha hai. Covid ke baad sab students online padhna prefer kar rahe hain. Isliye yeh future-proof industry hai.
Company Culture:
3.6 stars rating bahut acha hai education company ke liye. Matlab students ko PW ka experience acha laga hai. Company employee-friendly bhi hai likely.
Why PW Famous Hai?
- Quality Education: Best teachers
- Affordable: Bahut sasta compared to traditional coaching
- Accessible: Pure India mein available
- Digital First: Technology use karte hain
- Student Focus: Always students ke liye sochte hain
Dusra Hissa: Job Ka Basic Introduction
Student Support Executive Ka Matlab Kya Hai?
Aasan bhasha mein samjho toh yeh woh person hota hai jo PW ke students ki har problem solve karta hai. Jaise agar kisi student ko:
- Course access nahi mil raha
- Payment issue hai
- Doubt clear nahi ho raha
- Technical problem hai
- Schedule nahi samajh aaraha
Toh Student Support Executive hi uska solution dhoondhta hai.
Real Life Example:
Maano Rohan ne PW ka NEET course liya. Use course videos nahi dikh rahe. Wo Student Support Executive ko call karega. Executive use step-by-step batayega ki kaise access kare, agar phir bhi nahi hua toh technical team ko connect karega, aur problem solve kar ke Rohan ko confirm karega.
Job Summary Simple Version:
Aapko students ka dost banna hai. Unki har problem sunni hai, solution dhoondhna hai, unhe guide karna hai, aur yeh guarantee karna hai ki unka learning experience smooth rahe.
Remote Work Kaise Hoga?
100% work from home hai. Matlab:
- Office jaane ki zarurat nahi
- Ghar se kaam karna hai
- PW ka software provide hoga
- Online training milegi
- Virtual meetings hongi teams ke saath
Teesra Hissa: Daily Responsibilities (Roz Kya Karna Hoga)
1. Student Communication Aur Support:
- Students se email, phone, chat par baat karna
- Har query ka jawab dena
- Polite aur empathetic rehna
- Professional language use karna
- SLAs (Service Level Agreements) follow karna
2. Onboarding Aur Orientation:
- New students ko welcome karna
- LMS (Learning Management System) access batana
- Documentation help karna
- Orientation sessions conduct karna
- Course structure samjhana
3. Academic Coordination:
- Important updates batana students ko
- Announcements share karna
- Deadlines remind karna
- Schedule changes batana
- Exam dates confirm karna
4. Record Aur Data Management:
- Har student interaction ka record rakhna
- CRM system mein data enter karna
- Student progress track karna
- Issue resolution history maintain karna
- Database update karna
5. Escalation Aur Issue Resolution:
- Complex problems identify karna
- Relevant departments ko escalate karna
- Follow-up karna pending matters ka
- Solutions track karna
- Student satisfaction ensure karna
6. Engagement Aur Retention:
- Regular check-ins karna students ke saath
- Feedback collect karna
- Student engagement increase karne ke ideas dena
- Dropout rates kam karne mein help karna
- Student experience improve karna
7. Technical Support:
- Basic technical issues solve karna
- App/website problems address karna
- Payment gateway issues handle karna
- Video streaming problems troubleshoot karna
- Device compatibility issues solve karna
8. Administrative Tasks:
- Reports banana
- Data analysis karna
- Process improvements suggest karna
- Training materials update karna
- Team coordination karna
Chautha Hissa: Technical Skills Aur Software Knowledge
Essential Software Skills:
1. Communication Tools:
- Email management (Gmail/Outlook)
- Phone systems
- Live chat software
- Video conferencing (Zoom/Google Meet)
- Instant messaging
2. Education Technology:
- LMS (Learning Management System)
- CRM (Customer Relationship Management)
- Student portal navigation
- Course management systems
- Test platforms
3. Microsoft Office/Google Workspace:
- Excel/Sheets: Data tracking, reports
- Word/Docs: Documentation
- PowerPoint/Slides: Presentations
- Forms: Feedback collection
4. PW Specific Tools:
- PW app and website
- Payment gateways
- Content delivery systems
- Analytics dashboards
- Student management portals
5. Technical Troubleshooting:
- Basic app troubleshooting
- Website navigation issues
- Video playback problems
- Login/authentication issues
- Device compatibility checks
Communication Skills:
- Fluent Hindi and English
- Clear pronunciation
- Professional email writing
- Active listening
- Empathetic responses
Industry Knowledge:
- Indian education system
- Competitive exam patterns
- Student psychology
- Online learning trends
- EdTech industry
Panchvan Hissa: Eligibility Criteria – Kon Apply Kar Sakta Hai?
1. Experience:
- 1-3 years experience required
- Student communication experience preferred
- Customer support background helpful
- Education sector experience beneficial
2. Education:
- Any Graduate (BA, BCom, BSc, BBA, etc.)
- Stream koi bhi chalega
- Computer knowledge mandatory
- Communication skills excellent honi chahiye
3. Technical Requirements:
- Personal computer/laptop
- High-speed internet connection
- Webcam and microphone
- Headset for calls
- Smartphone (for testing app)
4. Personal Qualities:
- Empathetic: Students ki feelings samajhna
- Patient: Har student ko time dena
- Problem-solver: Solutions dhoondhna
- Organized: Systematic kaam karna
- Communication: Clear baat karna
- Positive attitude: Always helpful rehna
- Team player: Collaboration karna
- Self-motivated: Ghar se kaam ki discipline
5. Mindset Requirements:
- Student success par focus
- Learning attitude
- Adaptability
- Responsibility
- Professionalism
- Growth mindset
Ideal Candidate Profile:
- Jo students ke saath comfortable ho
- Jo problem-solving mein interested ho
- Jo education field mein kaam karna chahta ho
- Jo remote work manage kar sake
- Jo systematic aur organized ho
Chhatha Hissa: Salary Structure Aur Benefits
Salary Breakdown:
- Range: ₹2.5 – 3.5 LPA
- Monthly: ₹21,000 – ₹29,000
- Based on: Experience and interview performance
Experience-wise Salary:
- 1 year experience: ₹21,000-23,000/month
- 2 years experience: ₹24,000-26,000/month
- 3 years experience: ₹27,000-29,000/month
Deductions:
- Provident Fund (PF): ₹1,800-2,500
- Professional Tax: ₹200
- Income Tax: As applicable
- Other deductions: Insurance, etc.
In-hand Salary Calculation:
- CTC: ₹25,000/month
- Deductions: ₹3,000 approx
- Net monthly: ₹22,000 approx
Benefits Package:
- Work From Home: No commute, comfortable environment
- Learning Opportunities: Free access to PW courses
- Health Insurance: Group medical insurance
- Paid Leaves: Annual leaves, sick leaves
- Performance Bonus: Yearly bonus possible
- Career Growth: Promotion opportunities
- Employee Discounts: PW courses discount
- Flexible Hours: Some flexibility possible
Additional Perks:
- Education industry exposure
- Student interaction experience
- EdTech skills development
- Remote work experience
- Professional network building
Growth in Earnings:
- Year 1: ₹21,000-25,000/month
- Year 2: ₹26,000-30,000/month (with promotion)
- Year 3: ₹31,000-35,000/month (senior role)
- Year 4+: ₹40,000+/month (team lead/manager)
Saatvan Hissa: Work From Home Setup Requirements
Essential Equipment:
1. Computer System:
- Laptop or Desktop
- Minimum: i3 processor, 8GB RAM
- Webcam and microphone
- Headset for calls
- Second monitor (helpful but not mandatory)
2. Internet Connection:
- Minimum: 50 Mbps speed
- Stable connection important
- Broadband recommended
- Backup connection (mobile hotspot)
3. Workspace:
- Dedicated quiet room/area
- Proper desk and chair
- Good lighting for video calls
- Professional background
- Comfortable environment
4. Software:
- Windows 10/11 or latest macOS
- Microsoft Office/Google Workspace
- Communication tools
- Company-provided software
- Antivirus software
5. Environment:
- Minimal distractions
- Family understanding important
- Regular schedule
- Work-life balance maintenance
Setup Cost Estimate:
- Computer: Already owned or ₹30,000-50,000
- Internet: ₹500-1000/month
- Furniture: ₹5,000-10,000 (one time)
- Miscellaneous: ₹2,000-5,000
- Total Investment: Mostly existing equipment use
Remote Work Discipline:
- Fixed working hours
- Regular breaks
- Professional attire for video calls
- Time management skills
- Self-motivation
Aathvan Hissa: Daily Routine Aur Work Schedule
Typical Work Day:
Morning (Flexible Start):
- 9:00 AM: Check emails and priority tickets
- 9:30 AM: Team virtual meeting
- 10:00 AM: Start responding to student queries
- 11:00 AM: Follow-up on pending issues
Afternoon:
- 1:00 PM: Lunch break
- 2:00 PM: New student onboarding calls
- 3:00 PM: Academic coordination tasks
- 4:00 PM: Data entry and record updates
- 5:00 PM: Student check-in calls
Evening:
- 6:00 PM: Escalation handling
- 7:00 PM: Daily report submission
- 7:30 PM: Plan for next day
- 8:00 PM: Log off (flexible end time)
Weekly Schedule:
- Monday: Weekly planning and priority setting
- Tuesday-Thursday: Core support work
- Friday: Review, reporting, improvements
- Saturday-Sunday: Off (5-day work week)
Task Distribution:
- 40%: Direct student communication
- 20%: Onboarding and orientation
- 15%: Data management and reporting
- 15%: Escalation and issue resolution
- 10%: Team coordination and meetings
Performance Metrics:
- Response time to queries
- Resolution rate
- Student satisfaction scores
- Onboarding completion rate
- Retention improvement metrics
Navvan Hissa: Training Aur Career Growth
Training Program:
Phase 1: Orientation (1 Week)
- Company introduction and values
- PW platform tour
- Product knowledge training
- Team introductions
Phase 2: Technical Training (2 Weeks)
- Software tools training
- CRM/LMS systems
- Communication protocols
- Escalation procedures
Phase 3: Soft Skills Training (1 Week)
- Student communication skills
- Problem-solving techniques
- Empathy and emotional intelligence
- Time management
Phase 4: On-the-Job Training (1 Month)
- Live student interactions under guidance
- Mentorship from seniors
- Regular feedback sessions
- Performance monitoring
Career Growth Path:
Within Physicswallah:
- Short-term (1-2 years): Student Support Executive → Senior Student Support Executive
- Mid-term (2-3 years): Team Lead, Student Support
- Long-term (3-5 years): Student Support Manager → Operations Manager
Skill Development Timeline:
- Months 1-3: Basic support mastery
- Months 4-6: Advanced problem-solving
- Months 7-12: Process improvement skills
- Year 2: Team coordination skills
- Year 3: Management skills development
Certification Opportunities:
- Customer service certifications
- EdTech industry courses
- Communication skills training
- Management development programs
- Technical support certifications
Future Opportunities Outside:
- Other EdTech companies (Byju’s, Unacademy)
- Education institutions
- Customer service roles
- Training and development
- Operations management
Industry Demand:
EdTech industry fast grow kar raha hai. Student support professionals ki demand continuously badh rahi hai.
Dasvan Hissa: Application Process Step-by-Step
Step 1: Online Application
- Job portal par apply karein
- Resume upload karein
- Basic information fill karein
- Submit application
Step 2: Resume Screening
- HR team applications dekhegi
- Experience verify karegi
- Shortlisting karegi eligible candidates
- Email/SMS aayega next steps ke liye
Step 3: Initial Interview
- Phone or video interview
- Basic questions about experience
- Communication skills check
- Salary expectations discuss
Step 4: Technical Assessment
- Communication skills test
- Scenario-based questions
- Email writing test
- Problem-solving assessment
Step 5: Final Interview
- Operations manager interview
- Detailed role discussion
- Team fit assessment
- Final decision
Step 6: Offer & Onboarding
- Offer letter issue
- Documents verification
- Joining date final
- Training start
Application Timeline:
- Application submission: Immediately
- First response: 3-7 days
- Interview process: 1-2 weeks
- Joining: 2-3 weeks from selection
Important Tips:
- Resume mein student/customer support experience highlight karein
- Communication skills examples dein
- Education industry interest show karein
- Remote work readiness batayein
- Professional approach maintain karein
Table Chart: Complete Job Overview
| Category | Details |
|---|---|
| Job Title | Student Support Executive |
| Company | Physicswallah (PW) |
| Location | 100% Remote (Work From Home) |
| Experience Required | 1-3 Years |
| Education Required | Any Graduate |
| Salary Range | ₹2.5 – 3.5 LPA (₹21,000 – ₹29,000/month) |
| Openings | 3 Positions |
| Job Type | Full Time, Permanent |
| Industry | Education / Training |
| Department | Customer Success, Service & Operations |
| Company Rating | 3.6 Stars (2,475 Reviews) |
| Hiring Office Location | Noida |
| Key Skills | Student Communication, Support, Coordination, CRM |
| Technical Requirements | Computer, Internet, Communication Tools |
| Working Days | 5 Days Weekly (Monday to Friday) |
| Shift Timing | Likely Day Shift (9 AM – 6 PM type) |
| Career Growth | Executive → Senior Executive → Team Lead → Manager |
| Probation Period | Typically 3-6 Months |
| Performance Metrics | Response Time, Resolution Rate, Student Satisfaction |
| Team Size | Likely Medium Team (10-20 People) |
| Reporting To | Student Support Manager or Team Lead |
| Tools Used | CRM, LMS, Communication Tools, Office Suite |
| Work-Life Balance | Good (Regular Hours + WFH) |
| Industry Stability | High (EdTech Growing Fast) |
| Future Prospects | Excellent (Education Always in Demand) |
| Learning Opportunities | Free PW Course Access, Skill Development |
| Employee Benefits | Health Insurance, Paid Leaves, Performance Bonus |
F&Q (Frequently Asked Questions)
Q1: 1 year experience compulsory hai?
A: Haan, job description mein “1-3 years” mention hai. Minimum 1 year experience chahiye.
Q2: Salary kitni milegi exactly?
A: ₹2.5 – 3.5 LPA range hai. Aapke experience aur interview performance par depend karega.
Q3: Work from home permanent hai?
A: Job description mein “Remote” mention hai, toh likely permanent remote hai.
Q4: Kya specific graduation chahiye?
A: Nahi, “Any Graduate” mention hai. Kisi bhi stream se graduation chalega.
Q5: Interview process kya hoga?
A: Likely: 1) Resume screening, 2) HR interview, 3) Technical assessment, 4) Final interview.
Q6: Kya equipment company provide karegi?
A: Remote job hai, toh computer aur internet aapka khud ka hoga. Software aur tools company provide karegi.
Q7: Kya students se direct baat karni hogi?
A: Haan, email, phone, aur chat par students se direct communication karni hogi.
Q8: Learning opportunities hain kya?
A: Haan, education company hai, toh free PW courses access milega likely.
Q9: Probation period kitna hoga?
A: Typically 3-6 months ka probation period hota hai.
Q10: Growth opportunities kya hain?
A: Student Support Executive se senior executive, phir team lead, phir manager tak growth possible hai.
Q11: Kya weekend working hai?
A: Likely Monday to Friday working hai. Saturday-Sunday off rahenge.
Q12: Age limit hai kya?
A: Minimum 21 years honi chahiye. Maximum typically 35 years tak.
Q13: Background verification hoga?
A: Haan, education aur previous employment verification hoga.
Q14: Kya technical knowledge chahiye?
A: Basic computer knowledge chahiye. Technical training company degi.
Q15: Kya yeh scam toh nahi hai?
A: Nahi, Physicswallah genuine company hai. 2,475+ reviews hain. Famous education platform hai.
Q16: Kitne openings hain?
A: Sirf 3 openings hain. 100+ already apply kar chuke hain, toh competition hoga.
Q17: Kya part-time kar sakte hain?
A: Nahi, full-time permanent job hai.
Q18: Shift timing kya hogi?
A: Likely day shift hoga (9 AM – 6 PM type). Students ke schedule ke according.
Q19: Internet speed kitni chahiye?
A: Minimum 50 Mbps stable connection chahiye. Video calls aur data transfer ke liye.
Q20: Kya PW courses free milenge?
A: Likely haan, employee benefit mein free course access milega.
Success Tips for This Role
Before Applying:
- Resume Update: Student/customer support experience highlight karein
- Communication Practice: Professional communication skills practice karein
- PW Platform Research: PW app aur website explore karein
- Education Industry Study: EdTech trends padhein
- Technical Setup: Computer aur internet ready rakhein
Interview Preparation:
- Communication Skills: Clear speaking practice
- Scenario Preparation: Student problem scenarios soch kar rakhlein
- PW Knowledge: Platform features learn karein
- Empathy Examples: Past experiences batayein
- Education Passion: Why education field mein kaam karna chahte hain
First Month Success Tips:
- Quick Learning: Platform quickly seekhlein
- Relationship Building: Team aur students ke saath connect karein
- Quality Focus: Accurate solutions dein
- Documentation: Everything properly record karein
- Feedback: Regular feedback lein
Long-term Career Tips:
- Skill Development: New skills seekhte rahein
- Process Improvement: Better ways suggest karein
- Student Success Focus: Always students ke benefit ke liye sochein
- Networking: Education industry contacts banayein
- Career Planning: Next steps plan karein
Why This Job is Special
1. Education Industry Impact:
Aap directly students ki help kar rahe hain. Unki success mein contribute kar rahe hain.
2. PW Brand Value:
Physicswallah ka naam resume mein bahut acha dikhega. Education industry mein respected brand hai.
3. Skill Development:
Communication, problem-solving, CRM skills – sab future mein kaam aayenge.
4. Remote Work Benefits:
Ghar se meaningful work. Education industry mein career.
5. Growth Industry:
EdTech India ka fastest growing sector hai. Long-term career security.
6. Learning Opportunities:
Free access to quality education content. Apna bhi knowledge badhega.
7. Student Interaction:
Young minds ke saath kaam ka satisfaction. Positive impact creation.
8. Professional Environment:
Structured processes. Career growth path clear.
Final Verdict
Perfect For:
- Jo 1-3 years experience rakhte hain
- Jo students ke saath kaam karna chahte hain
- Jo education field mein career banana chahte hain
- Jo remote work prefer karte hain
- Jo empathetic aur helpful hain
- Jo problem-solving mein interested hain
Not Suitable For:
- Freshers (experience required)
- Jo field work chahte hain
- Jo technical coding jobs chahte hain
- Jo minimal interaction wale jobs chahte hain
- Jo high starting salary expectations hain
Competition Level:
Medium-High – 3 openings hain aur 100+ applicants hain. Good communication skills aur relevant experience chahiye.
Application Strategy:
- Student support experience highlight karein
- Communication skills demonstrate karein
- Education industry interest show karein
- Professional resume banayein
- Follow up karein agar response nahi aaye
Last Advice:
Agar aapko students ke saath kaam karna acha lagta hai aur aap education field mein career banana chahte hain, toh yeh aapke liye perfect job hai. PW jaise reputed brand ke saath kaam ka experience valuable hai.
Warning:
Genuine opportunity hai. Koi bhi aapse paise mat lene de interview ke liye. Official channels se hi apply karein.
All the best! Ye aapke education career ka strong start ho sakta hai. Students ki help karte hue career banana alag hi satisfaction deta hai.
For apply on this Job :- Click Here
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