Job Title: Customer Support Specialist (Part-Time)
Company: Resonance CX Partners (for a leading Digital Health & Clinical Research organization)
Location: 100% Remote (United States)
Job Type: Part-Time, Remote
Hourly Pay: $20 per hour
Posted: 18 Nov 2025
A Personal Message from Resonance CX Partners
Are you an experienced professional seeking more than just a paycheck? Do you want your work to have a tangible, positive impact on people’s lives? In today’s fast-paced world, finding a role that offers flexibility, purpose, and a supportive community can feel like a distant dream.
At Resonance CX Partners, we bridge that gap. Our mission is dedicated to helping professionals like you discover opportunities that don’t just fill a slot on an org chart, but truly resonate with your skills and values. This isn’t just another customer service job; it’s a gateway to the transformative world of digital health and clinical research. You will be the human connection for patients navigating their health journeys, providing support that is both professional and profoundly personal.
If you are a compassionate communicator who thrives in a flexible environment and wants to contribute to the future of healthcare, this role was crafted for you.
About the Opportunity: Be at the Forefront of Digital Health
This position is with an innovative leader in the Digital Health and Clinical Research industry. This company is at the cutting edge of developing solutions that make clinical trials more accessible and patient care more effective. They are not just building apps; they are building bridges between medical research and the patients who need it most.
A Note on Our Role: Resonance CX Partners is not a staffing agency. We are career matchmakers. We have personally vetted this employer to ensure they offer a legitimate, rewarding, and ethical work environment. We do not hire for this role; our purpose is to connect outstanding candidates directly with this top-tier organization, ensuring a transparent and high-quality hiring process.
Your Impact: The Role of a Customer Support Specialist
As a Part-Time Customer Support Specialist, you will be a vital lifeline for patients participating in critical health research. You are not a call center operator; you are a Patient Ambassador. Your voice and your empathy will be the steady presence that guides and reassures patients, ensuring they feel supported and valued throughout their journey.
This remote position is designed for those who believe that customer support is an act of service. You will be the human touch in a digital process, making complex healthcare systems feel approachable and manageable for the people who rely on them.
A Day in Your Life: Key Responsibilities & Your Contribution
Your workday will be dynamic and meaningful, with every interaction contributing to both individual patient care and broader medical research.
1. Proactive Patient Connection & Support:
- You will reach out to patients via phone, serving as a friendly and professional reminder to complete important health surveys. These surveys are not just forms; they are crucial data points that help researchers understand treatment efficacy and patient outcomes.
- Your role is to encourage and facilitate, making the process simple and stress-free for the patient.
2. Expert Communication & Guidance:
- Patients will have questions, and you will be their primary source for quick, accurate, and easy-to-understand answers.
- You will translate complex clinical information into clear, compassionate language, ensuring patients feel informed and confident.
3. Guardian of Privacy and Protocol:
- You will handle sensitive Protected Health Information (PHI) daily. Your good judgment and unwavering commitment to following strict internal protocols are paramount in protecting patient privacy and maintaining compliance with regulations like HIPAA.
- This is a role of great trust, and it requires the highest level of discretion.
4. Operational Excellence & Feedback Loop:
- You will track key performance metrics, such as your contact throughput and any backlog, providing clear communication to the operations team.
- Your on-the-ground insights will be invaluable in helping the company streamline processes and improve the overall patient experience.
What You Bring: Qualifications & Mindset
We believe that the right attitude and core competencies are the foundation of success. Here’s a breakdown of what we’re looking for:
Qualifications & Skills Chart
| Skill/Attribute | Why It’s Important | Experience Required? |
|---|---|---|
| Exceptional Phone Communication | Your voice is your primary tool to build trust, provide clarity, and offer reassurance to a diverse patient population. | Yes, this is essential. |
| Empathy & Compassion | You will be speaking with individuals who may be dealing with health challenges. The ability to listen and connect on a human level is non-negotiable. | Yes, a fundamental requirement. |
| Organizational & Multi-tasking Prowess | You’ll be managing call logs, patient records, and schedules simultaneously, all while maintaining a calm and focused demeanor. | Yes, critical for success. |
| Technical Proficiency (GSuite, VOIP) | You need to be comfortable with the tools that enable remote work, from Google Workspace for tracking to VOIP systems for making calls. | Yes, basic proficiency is required. |
| Adaptability & Learning Agility | The digital health landscape evolves quickly. You must be able to pick up new protocols and software with ease. | Yes, key for a fast-paced environment. |
| Integrity & Discretion | Handling confidential patient data is a sacred trust. Your judgment must be impeccable. | Yes, an absolute necessity. |
| Healthcare Experience | Previous work with medical records or in patient-facing roles is a significant advantage. | No, but it’s a preferred bonus. |
The most important qualification is a genuine desire to help others. If you are a reliable, articulate, and empathetic individual who takes pride in making a difference, you are the perfect candidate for this role.
Why You Will Love This Role: More Than Just a Job
We’ve designed this partnership to provide benefits that matter for your life and career.
💵 Competitive Compensation & Stability:
- Earn $20/Hour: A solid, competitive wage for your expertise and impact.
- Structured Pay: Consistent, reliable income for your part-time commitment.
🌍 Unmatched Flexibility & Freedom:
- 100% Remote Work: Work from the comfort of your home office. No commute, no rigid office attire.
- Highly Flexible Hours: This part-time role is designed to fit your schedule. Balance work with family, education, or other personal commitments.
- True Work-Life Integration: We respect your time and value the quality of your work over the clocking of hours.
🚀 Professional Growth & Development:
- Mentorship & Support: You are not on your own. Receive direct guidance and support to help you excel.
- Monthly AMA Sessions: Get unparalleled access to learning during monthly “Ask Me Anything” sessions with the Head of Patient Operations. This is a rare opportunity to gain insight from a leader in the field.
- Foot in the Door: Gain invaluable experience in the booming digital health and clinical research sectors. This role is a fantastic stepping stone to a long-term career in a purpose-driven industry.
- Skill Building: Develop highly transferable skills in patient communication, health data management, and remote collaboration.
❤️ Purpose & Impact:
- Contribute to Innovation: Your work directly supports innovative solutions that advance clinical research and improve patient care on a large scale.
- Be Part of a Supportive Mission: Join a team that is genuinely dedicated to making a difference in health outcomes. You will see the human impact of your work every single day.
Who Is This Role Perfect For?
This position is an ideal fit for a wide range of individuals seeking meaningful, flexible work:
- Experienced Professionals looking to transition into the impactful health tech sector.
- Parents & Caregivers needing a schedule that adapts to family life.
- Students in healthcare, life sciences, or communications seeking relevant, paid experience.
- Career Changers who want to apply their customer service skills in a more purposeful context.
- Semi-Retired Professionals or Healthcare Retirees (like former nurses, medical assistants, or clinic staff) who want to stay engaged and contribute their expertise.
- Anyone with a big heart and a professional phone presence who wants to earn a great income while making a real difference.
How to Apply & Our Hiring Philosophy
Applying for a role should be a transparent and respectful process. Here’s what you can expect:
- Prepare & Apply: Submit your application through the LinkedIn platform. A tailored resume that highlights your communication and customer service experience is highly recommended.
- Application Review: Our partner employer will review applications for alignment with the core qualifications.
- Interview Process: Selected candidates will be invited for a virtual interview to discuss your experience and assess your communication skills and fit for the role.
- Offer & Onboarding: Successful candidates will receive an offer directly from the employer, followed by a comprehensive onboarding to set you up for success.
Our Commitment to You:
Resonance CX Partners prioritizes candidate privacy and champions equal-opportunity employment. We only partner with companies that share our commitment to a fair, transparent, and secure hiring environment. We are here to ensure your experience is positive from start to finish.
Frequently Asked Questions (FAQs)
Q1: Is this role completely remote?
A: Yes, this is a 100% remote position. You can work from anywhere in the United States with a stable internet connection.
Q2: What are the specific work hours?
A: This is a part-time role with highly flexible hours. While there may be core windows for patient contact, the employer works with you to create a schedule that fits your life.
Q3: I don’t have healthcare experience. Should I still apply?
A: Absolutely! While healthcare experience is a nice-to-have, it is not a mandatory requirement. Exceptional communication skills, empathy, and a quick learning ability are the most important traits.
Q4: What does “Part-Time” typically mean in hours?
A: The exact number of hours can be discussed during the interview process, but part-time typically ranges from 20-30 hours per week, with flexibility.
Q5: How does Resonance CX Partners make money if they don’t hire me?
A: We are compensated by our partner companies for our vetting and matchmaking services. There is no cost to you, the candidate, at any point in the process.
Q6: Who will be my employer if I’m hired?
A: You will be employed directly by the innovative digital health company, not by Resonance CX. We facilitate the introduction and ensure it’s a high-quality opportunity.
Take the Next Step in Your Purpose-Driven Career
If you’ve read this far, you likely possess the empathy and attention to detail we’re looking for. Don’t let uncertainty hold you back. This is more than a job; it’s an opportunity to use your skills for something that truly matters—improving patient lives and advancing medical research.
You have the chance to join a mission-driven team, enjoy unparalleled flexibility, and build a career with purpose. The need for compassionate, professional Patient Ambassadors has never been greater.
We are excited to review your application and potentially connect you with an employer who will value your contribution.
Click “Apply” now and start a journey where your work truly resonates.
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