Job Title: Email, Chat & Non-Voice Process Internship
Company: Skillzenloop
Location: Remote (Pure India me kahi se bhi kaam kar sakte ho)
Job Type: Full-Time Internship
Duration: 1-3 Months
Stipend: ₹15,000 har mahina
Posted: 15 hours pehle
Apply Clicks: 100+ log already apply kar chuke hain
Pehla Hisa: Ye Internship Aakhir Hai Kya? (Basic Understanding)
Bhai, aasan bhasha me samjhu toh yeh ek aisi internship hai jismein tumhe customers ke saath baat karni hai, lekin phone par nahi. Phone call karke baat karna hota hai use hum “Voice Process” kehte hain. Aur yahan par “Non-Voice Process” hai, matlab tumhe phone utha kar baat nahi karni. Tumhe sirf email aur chat ke through customers ki help karni hai.
Jaise tumne kabhi kisi company ki website par live chat dekha hai? Ya kisi product ke liye email karke query ki hai? Toh jo wahan response deta hai email ya chat me, wahi kaam tum is internship me karoge. Ye ek customer support ka role hai, lekin bus phone calls ke bina.
Company ka naam hai Skillzenloop. Wo log ek aisi company hain jo internships aur training provide karte hain. Is internship ko “promoted by hirer” likha hai, matlab company ne khud isko advertise kiya hai, koi agent ya middleman nahi hai.
Dusra Hisa: Tumhara Roz Ka Kaam Kya Hoga? (Daily Responsibilities)
Roz tumhe yeh sab karna hoga:
1. Email aur Chat Responses:
- Customers ke emails aayenge, unka jawab dena hoga
- Live chat par message aayega, usko turant handle karna hoga
- Har response professional hona chahiye, polite language me
- Time limit rahega – jaldi se jaldi reply karna hoga
2. Customer Problems Solve Karna:
- Agar kisi customer ko koi problem hai product ke saath, toh usko steps batane honge
- Standard procedures follow karke solution dena hoga
- Agar tumse solve nahi ho raha, toh internal team ko involve karna hoga
3. Record Maintain Karna:
- Har customer se hui baatcheet ka record rakhna hoga
- Kaunsi problem thi, kaise solve hui, yeh sab document karna hoga
- Yeh records baad me analysis ke kaam aayenge
4. Internal Teams Ke Saath Kaam:
- Agar koi complex issue hai, toh technical team ya senior ko batana hoga
- Different departments ke beech coordinate karna hoga
- Information flow maintain karna hoga
5. Quality aur Standards Maintain Karna:
- Company ke set kiye hue guidelines follow karna hoga
- Service Level Agreements (SLAs) maintain karne honge
- Customer satisfaction high rakhna hoga
6. Reports Banana:
- Basic reports banane honge – kitne emails aaye, kitne solve hue, wagaira
- Documentation maintain karni hogi
Teesra Hisa: Internship Ke Features (What We Offer)
Is internship me tumhe kya milega:
1. Practical Experience:
- Real customer support ka hands-on experience milega
- Corporate world me kaise kaam hota hai, uska idea milega
- Non-voice process ki poori knowledge milegi
2. Mentorship:
- Experienced support professionals tumhe guide karenge
- Tumhari mistakes ko correct karenge
- Best practices sikhayenge
3. Exposure:
- Customer service workflows ka pata chalega
- Communication standards kaise maintain karte hain, wo sikhenge
- Professional email writing sikh payenge
4. Internship Certificate:
- 1-3 months ke baad tumhe certificate milega
- Yeh certificate tumhare resume me add ho jayega
- Future jobs ke liye helpful hoga
5. Future Opportunity:
- Agar tumhara performance acha raha, toh full-time job bhi mil sakti hai
- Company me hi promote ho sakte ho
- Reference mil sakta hai dusri companies ke liye
Chautha Hisa: Eligibility – Kon Apply Kar Sakta Hai?
Tumhare andar yeh qualities honi chahiye:
1. Education:
- Abhi koi degree kar rahe ho (kisi bhi stream me)
- Ya abhi abhi degree complete ki ho (2023/2024 passouts)
- Education background koi bhi ho sakta hai – Arts, Commerce, Science, Engineering sab chalega
2. Communication Skills:
- English me achhe se likhna aana chahiye
- Grammar mistakes nahi honi chahiye
- Professional tone me likhna aana chahiye
3. Technical Skills:
- Basic computer aana chahiye
- Email tools use karne aane chahiye
- Chat software handle karne aana chahiye
- Typing speed achi honi chahiye
4. Personal Skills:
- Details par dhyan dena aana chahiye
- Problems solve karne ki ability honi chahiye
- Ek saath multiple chats handle kar sakte ho
- Customer ko priority dena aana chahiye
- Remote work manage kar sakte ho
5. Mindset:
- Customer ko help karne ki ichha honi chahiye
- Independent kaam kar sakte ho
- Learning attitude honi chahiye
Panchvan Hisa: Internship Ki Duration aur Stipend
Duration: 1-3 Months
- Minimum 1 month, maximum 3 months
- Extension ho sakta hai agar performance acha hai
- Full-time internship hai, matlab roz 8-9 ghante kaam karna hoga
Stipend: ₹15,000 per month
- Har mahine ke end me milega
- Fixed amount hai
- Experience ke saath saath paisa bhi milega
- Freshers ke liye achi amount hai
Timing: Remote hai, lekin fixed hours honge
- Jaise 9 AM to 6 PM ya 10 AM to 7 PM
- Company batayegi exact timing
- Break milenge beech me
Chhatha Hisa: Interview Process Kya Hoga?
Generally yeh steps hote hain:
- Online Application: Form fill karo, resume upload karo
- Written Test: English writing test hoga
- Ek sample email likhna hoga
- Grammar check hoga
- Customer response writing test hoga
- Video Interview: Zoom/Google Meet par
- Basic questions about customer service
- Scenario-based questions
- Communication skills check
- Final Selection: 1-2 weeks me result aayega
Interview me yeh questions puchhe ja sakte hain:
- “Ek customer complain kar raha hai, email me kya respond karoge?”
- “Aap ek saath 3 chats handle kar rahe ho, kaise manage karoge?”
- “Aapko kyun lagta hai aap is role ke liye suitable ho?”
- “Previous experience batao customer service ka?”
Saatvan Hisa: Is Internship Ke Advantages
- Work from Home: Ghar se kaam, travel ka tension nahi
- Stipend: ₹15,000 mahine ka, pocket money ke liye enough
- Certificate: Resume me add karne ke liye valuable
- Experience: Corporate world ka first hand experience
- Skill Development: Communication skills improve honge
- Career Start: Customer service career ka achha start
- Flexibility: Remote hai, thoda flexibility rahega
- Future Scope: Full-time job ki possibility
Aathvan Hisa: Challenges Kya Hain?
- Multiple Tasks: Ek saath kayi chats handle karne pad sakte hain
- Angry Customers: Kabhi kabhi rude customers mil sakte hain
- Time Pressure: Quick responses dene hote hain
- Monotonous: Same type ke queries aate rahenge
- Screen Time: Pura din computer screen ke saamne bitana hoga
- Remote Work Isolation: Ghar se kaam karte hue lonely feel ho sakta hai
Navvan Hisa: Success Ke Tips
- Typing Practice Karein: Fast typing karein, errors kam karein
- Email Templates Ready Rakhein: Common responses ke templates banayein
- Patience Rakhein: Customers se politely baat karein
- Learn Product/Service: Company ke product ki poori knowledge lein
- Time Management: Tasks ko prioritize karein
- Ask Questions: Samajh na aaye toh seniors se poochhein
- Take Notes: Important points note karte rahein
Dasvan Hisa: Career Growth Aage Kya?
Is internship ke baad tum aage ja sakte ho:
- Same Company Me Full-Time: Performance achi rahi toh job offer
- Customer Support Executive: Dusri company me customer support role
- Chat Support Specialist: Specialize in chat support
- Email Support Specialist: Specialize in email support
- Team Leader: Experience ke baad team lead bann sakte ho
- Quality Analyst: Support quality check kar sakte ho
- Training Role: New joiners ko train kar sakte ho
Table Chart: Internship Overview
| Category | Details |
|---|---|
| Job Title | Email, Chat & Non-Voice Process Intern |
| Company | Skillzenloop |
| Location | Remote (Work from Anywhere in India) |
| Job Type | Full-Time Internship |
| Duration | 1-3 Months |
| Stipend | ₹15,000 per month |
| Working Hours | Likely 9 AM – 6 PM (Company will confirm) |
| Eligibility | Pursuing or Recent Graduate (Any Stream) |
| Key Skills Required | English Writing, Basic Computer, Customer Service |
| Application Method | LinkedIn Easy Apply |
| Number of Applicants | 100+ already applied |
| Posted Time | 15 hours ago |
| Certificate Provided | Yes (After Completion) |
| Future Job Opportunity | Yes (Based on Performance) |
| Training Provided | Yes (Mentorship from Professionals) |
| Equipment Needed | Laptop/PC, Good Internet, Headset (maybe) |
F&Q (Frequently Asked Questions)
Q1: Kya freshers apply kar sakte hain?
A: Haan bilkul! Is internship ke liye specifically freshers ko hi dhundha ja raha hai. Jo abhi degree kar rahe hain ya abhi complete ki hai, wo apply kar sakte hain.
Q2: Stipend fixed hai ya increase ho sakti hai?
A: Fixed ₹15,000 per month hai. Agar internship extend hoti hai ya performance bahut acha hai, toh increase ho sakti hai, lekin company ke upar hai.
Q3: Kya laptop khareedna hoga?
A: Haan, apna laptop ya computer chahiye hoga. Ghar se kaam karna hai, toh apna equipment chahiye. Internet bhi stable chahiye.
Q4: Interview me kya puchenge?
A: English writing test hoga, basic computer knowledge check hoga, aur customer service scenarios ke questions honge.
Q5: Kya part-time students ke liye hai?
A: Nahi, yeh full-time internship hai. Roz 8-9 ghante kaam karna hoga. Part-time students ke liye suitable nahi hai.
Q6: Certificate kab milega?
A: Internship complete karne ke baad milega. Minimum 1 month complete karna hoga certificate ke liye.
Q7: Remote work kaise hoga?
A: Company tools provide karegi (email software, chat software). Tum ghar se login karke kaam karoge. Daily meetings hongi video call par.
Q8: Kya training milegi?
A: Haan, shuru ke 1-2 hafte training ke liye dedicate honge. Tumhe sab systems aur processes sikhaye jayenge.
Q9: Performance kaise measure hoga?
A: Tumhara response time, customer satisfaction, accuracy aur productivity dekhi jayegi.
Q10: Future job ka chance kitna hai?
A: Agar tumhara performance top 20% me hai, toh chances ache hain. Company ne clearly kaha hai ki future roles ke liye consider karenge.
Q11: Kya background verification hoga?
A: Internship ke liye generally background verification nahi hota. Bas education documents maang sakte hain.
Q12: Kya leave milega?
A: Haan, limited leaves milengi. Company policy ke hisaab se sick leaves aur casual leaves milenge.
Q13: Kya night shift hoga?
A: Nahi, likely day shift hi hoga. Standard office hours 9-6 ya 10-7 type.
Q14: Kitne candidates select honge?
A: Exact number nahi pata, lekin 100+ applicants hain, toh competition hoga. 10-20 candidates select ho sakte hain.
Q15: Kya resume me gap chalega?
A: Haan, gap chalega. Freshers ke liye hai, toh gap se zyada farak nahi padta.
Aakhri Hisa: Kaise Apply Karein?
Step-by-step process:
- Resume Banayein:
- English me banayein
- Education details daldein
- Agar koi customer service experience hai toh daldein
- Skills mention karein
- LinkedIn Par Apply Karein:
- Job posting par jaayein
- “Easy Apply” button click karein
- Form fill karein
- Resume upload karein
- Wait for Response:
- 1-2 weeks tak wait karein
- Email check karte rahein
- Spam folder bhi check karein
- Prepare for Interview:
- English writing practice karein
- Customer service scenarios soch lein
- Basic computer knowledge revise karein
- Interview Dene Ke Baad:
- Thank you email bhejein
- Follow up karein agar 2 weeks me response na aaye
Final Advice
Agar tum:
- English me achhe se likh sakte ho
- Customers ke saath patience se baat kar sakte ho
- Computer use karne me comfortable ho
- Ek structured internship chahte ho
- Ghar se kaam karna chahte ho
- ₹15,000 stipend aur experience dono chahate ho
Toh yeh internship tumhare liye perfect hai. Ye tumhare career ka achha start ho sakta hai. Customer service ki field me future hai, aur yeh internship tumhe uski basic understanding de degi.
Apply karte time apne resume me “good communication skills,” “customer-oriented,” “quick learner” jaise words zaroor use karein. Aur interview me confidence dikhayein.
Sabse important baat – genuine banein. Fake resume mat banayein. Agar koi skill nahi hai toh seekhne ko taiyar rahein, yeh bataein.
All the best! Agar tumhare koi aur sawaal hain, toh poochh sakte ho. Main help karne ki koshish karunga.
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