Aaj hum ek aisi internship lekar aaye hain jo customer support aur ticket management mein interest rakhne walo ke liye perfect hai! Skillzenloop company ke liye Ticketing Executive Intern ki ye position ₹15,000 monthly stipend ke saath aa rahi hai. Sabse achhi baat – freshers aur students dono apply kar sakte hain aur remote work hai!
Is post mein hum is internship ke baare mein aasan aur simple bhasha mein puri jaankari denge. Pura article dhyan se padho kyunki ye opportunity tumhe ticketing systems aur customer support mein career dene wali hai!
Internship ki Puri Jaankari (Complete Internship Details)
| Parameter | Details |
|---|---|
| Company Name | Skillzenloop |
| Position | Ticketing Executive Intern |
| Location | Remote (Work from Home – India) |
| Internship Type | Full-Time |
| Duration | 1 to 3 Months |
| Stipend | ₹15,000 per month |
| Experience | 0 years (Freshers & Students) |
| Education | Pursuing or recently completed any degree |
| Posted | 2 days ago |
| Applicants | 8 people clicked apply |
| Job Type | Internship (Full-time) |
| Work Mode | Remote / Work from Home |
Company Ke Baare Mein (About Skillzenloop)
Skillzenloop ek company hai jo customer support aur operations mein kaam karti hai. Company ke baare mein specific details limited hain, but ye internship ticket management aur customer support mein hands-on experience dene ke liye design ki gayi hai.
Company ka focus hai service requests handle karna, support tickets manage karna, aur issues ko timely resolve karna remote environment mein.
Internship Kya Hai? – Simple Bhasha Mein
Ye internship customer support aur ticket management ka ek type hai jisme tumhe support tickets create, update, aur manage karne hote hain. Isme tum companies ke customer service systems ke saath kaam karoge jahan customers apni problems report karte hain (tickets ke through), aur tum unko resolve karte ho.
Ticketing System Kya Hai?
Ticketing system ek software hota hai jahan:
- Customers apni problems report karte hain (ticket create hota hai)
- Support team ko ticket assign hota hai
- Issue track hota hai ki kaun solve kar raha hai
- Status update hota hai (open, in progress, resolved)
- Solution record hota hai future reference ke liye
Jaise Zendesk, Freshdesk, Jira Service Desk – ye sab ticketing tools hain.
Kya Kaam Karna Hoga? (Key Responsibilities)
Is internship mein tumhara kaam hai support tickets handle karna aur unko resolve karna. Simple bhasha mein samjho:
1. Tickets Create, Update, aur Manage Karna
- Jab customer koi problem report karta hai, toh ticket create karna
- Tickets ko update karna (status change, notes add)
- Ensure karna ki saari information sahi hai
- Tickets ko organize karna
2. Ticket Queues Monitor Karna
- Konse tickets pending hain, unko check karna
- Kaunsi ticket ka response pending hai
- Timely responses ensure karna
- Resolution time track karna
3. Technical aur Internal Teams Se Coordination
- Agar ticket technical issue hai, toh technical team ko assign karna
- Internal teams ke saath milkar issues resolve karna
- Communication maintain karna
- Updates provide karna
4. Records Maintain Karna
- Customer interactions ka record rakhna
- Kya problem thi, kaise solve hui – documentation
- Resolutions ka database maintain karna
- Future reference ke liye notes add karna
5. Pending Tickets Follow Up
- Jo tickets pending hain, unka follow up karna
- Status check karna
- Customers ko updates dena
- Escalate karna agar required ho
6. Reports Prepare Karna
- Ticket status ka report banana
- Performance metrics track karna
- Kitne tickets resolved, kitne pending
- Basic analysis report tayar karna
7. SLAs Ensure Karna
- Service-level agreements (SLAs) follow karna
- Response time guidelines ke according kaam karna
- Quality standards maintain karna
- Compliance ensure karna
Eligibility Criteria – Kaun Apply Kar Sakta Hai?
| Requirement | Details |
|---|---|
| Education | Pursuing or recently completed any degree |
| Communication | Good written and verbal communication skills |
| Customer Support | Basic understanding of customer support or IT service processes |
| Ticketing Tools | Familiarity with ticketing tools or helpdesk systems is a plus |
| Multi-tasking | Ability to manage multiple tasks and prioritize work effectively |
| Attention to Detail | Strong attention to detail and organizational skills |
| Remote Work | Ability to work independently in a remote environment |
Kis Kis Ko Apply Karna Chahiye?
✅ College students (pursuing any degree)
✅ Recent graduates (freshers)
✅ Jinka communication skills achhe hain
✅ Jo customer support mein career banana chahte hain
✅ Jo remote work karna chahte hain
✅ Jo ticketing systems seekhna chahte hain
✅ IT ya customer service mein interest rakhne wale
Skills Required – Detail Mein Samjho:
1. Communication Skills
Ye sabse important skill hai. Kya aana chahiye:
- Written: Customers ke saath email ya chat mein professional communication
- Verbal: Team ke saath coordination ke liye baat kar sakna
- Clarity: Clear aur concise communication
- Professional Tone: Formal language use karna
2. Customer Support Understanding
- Customer service basics ka pata hona
- Problems ko kaise handle karte hain
- Customer satisfaction ensure karna
- Patience aur empathy
3. Ticketing Tools Familiarity (Plus Point)
- Kya aata ho toh achha hai:
- Zendesk, Freshdesk, Jira Service Desk
- ServiceNow, HubSpot Service Hub
- Basic understanding of how tickets work
- Agar nahi aata toh bhi chalega, training milegi
4. Multi-tasking Ability
- Multiple tickets ek saath handle kar sakna
- Priorities set karna – kaunsa ticket pehle resolve karna hai
- Time management
- Organized rahna
5. Attention to Detail
- Ticket ki details carefully check karna
- Koi information missing toh nahi
- Accurate data entry
- Follow-ups mein consistency
6. Organizational Skills
- Tickets ko categorize karna
- Status update maintain karna
- Records systematic rakhna
- Documentation proper hona
7. Independent Work Ability
- Remote work mein self-discipline
- Kisi ke bina bhi kaam kar sakna
- Deadlines meet karna
- Proactive rahna
Stipend – Kitna Paisa Milega?
| Parameter | Details |
|---|---|
| Monthly Stipend | ₹15,000 per month |
| Duration | 1 to 3 months |
| Total Earnings | ₹15,000 – ₹45,000 (depending on duration) |
| Payment Frequency | Monthly (assumed) |
Stipend Comparison:
| Type | Normal Internship | Skillzenloop Internship |
|---|---|---|
| Average Stipend | ₹8,000-12,000/month | ₹15,000/month |
| Ticketing Role | Rare | Yes – dedicated ticketing |
| Remote Work | Sometimes | Yes – 100% remote |
Note: ₹15,000/month internship stipend freshers aur students ke liye achha package hai.
Internship Duration – Kitne Din Kaam?
| Duration | Details |
|---|---|
| Minimum | 1 month |
| Maximum | 3 months |
| Type | Full-time (assumed 8 hours/day, 5-6 days/week) |
| Extension | Possible based on performance |
Table: Internship Summary at a Glance
| Parameter | Details |
|---|---|
| Company | Skillzenloop |
| Position | Ticketing Executive Intern |
| Location | Remote (Work from Home – India) |
| Internship Type | Full-time |
| Duration | 1-3 months |
| Stipend | ₹15,000 per month |
| Total Earnings | ₹15,000 – ₹45,000 |
| Experience | 0 years (Students/Freshers) |
| Education | Pursuing or recently completed any degree |
| Key Skills | Communication, Customer Support, Ticketing Tools (plus) |
| Posted | 2 days ago |
| Applicants | Only 8 applicants so far! |
| What You Get | Practical exposure, Mentorship, Certificate, Future job opportunity |
Fayde aur Nuksan (Pros and Cons)
✅ Fayde (Pros):
- Only 8 Applicants So Far: Bahut kam competition! 2 din mein sirf 8 log apply kiye hain.
- ₹15,000 Stipend: Freshers aur students ke liye achha package.
- Remote Work: Ghar se kaam – travel ka time aur paisa bachao.
- Ticketing Experience: Customer support mein specialized skill – ticketing systems ka experience.
- Hands-on Learning: Practical exposure to real ticketing tools aur processes.
- Mentorship: Experienced professionals se guidance.
- Certificate: Internship complete karne par certificate milega.
- Future Opportunity: Performance based full-time role ka chance.
- Any Degree Eligible: Koi specific degree nahi chahiye.
- IT Service Management Exposure: ITSM workflows ki understanding milegi.
❌ Nuksan (Cons):
- Short Duration: Sirf 1-3 months ki internship hai.
- No Guaranteed PPO: Future full-time role guarantee nahi, performance par depend karega.
- Ticketing Tools Experience Needed?: “Familiarity is a plus” likha hai, mandatory nahi, but advantage rahega.
- Full-time Commitment: Part-time nahi, full-time karna hoga.
- Limited Company Info: Company ke baare mein specific details nahi.
- Communication Skills Mandatory: Written aur verbal dono achhe hone chahiye.
- Internet Required: Stable internet chahiye remote work ke liye.
Ticketing Executive Kya Hota Hai? – Role Samjhiye
Ticketing Executive ka main kaam hota hai support tickets ko manage karna. Ye role customer support ka ek important part hai jahan tum:
Typical Day in Ticketing:
Morning:
- Tickets queues check karo
- New tickets dekho
- Priority decide karo – urgent tickets pehle
Throughout Day:
- Tickets assign karo (ya khud handle karo)
- Customers se communication (email/chat)
- Issues resolve karo
- Status update karo
Evening:
- Pending tickets ka follow up
- Reports prepare karo
- Documentation update karo
- Handover (if required)
Ticketing Tools Ke Examples:
| Tool Name | Used For |
|---|---|
| Zendesk | Customer support tickets |
| Freshdesk | Helpdesk and ticketing |
| Jira Service Desk | IT service management |
| ServiceNow | Enterprise IT service |
| HubSpot Service Hub | Customer service |
| Zoho Desk | Helpdesk solution |
Ticketing vs General Customer Support – Difference
| Aspect | Ticketing Executive | General Customer Support |
|---|---|---|
| Main Tool | Ticketing systems | Phone, email, chat |
| Process | Ticket-based tracking | Direct interaction |
| Focus | Resolution tracking | Customer satisfaction |
| Documentation | Detailed ticket history | Basic records |
| Collaboration | Works with multiple teams | Usually solo |
| Metrics | Ticket volume, resolution time | Call time, satisfaction score |
| Career Path | IT service management | Customer service management |
Apply Kaise Kare? (How to Apply)
Step-by-Step Process:
Step 1: LinkedIn par jao
Step 2: “Skillzenloop Ticketing Executive Intern” search karo
Step 3: Job post dhundho (2 days pehle post hui)
Step 4: “Apply” button par click karo
Step 5: Resume upload karo
Step 6: Application form fill karo
Step 7: Submit kar do
Important Note:
Sirf 8 applicants hain 2 din mein. Ye bahut kam competition hai! Jaldi apply karo.
Interview Preparation Tips:
1. Customer Support Basics Seekho
- Customer service kya hota hai
- How to handle difficult customers
- Problem-solving approach
- Communication tips
2. Ticketing Tools Ke Baare Mein Padho
- Zendesk ya Freshdesk ka basic understanding lo
- How tickets work
- Ticket lifecycle (open → in progress → resolved → closed)
- YouTube par tutorials dekho
3. Communication Skills Practice Karo
- Email writing practice karo
- Professional tone maintain karo
- Clear aur concise raho
4. Common Interview Questions Prepare Karo
Sample Questions:
- “Tell me about yourself”
- “Why do you want to work in ticketing/customer support?”
- “Have you used any ticketing tools before?”
- “How do you handle multiple tickets at once?”
- “What would you do if you don’t know how to resolve a ticket?”
- “How do you prioritize tickets?”
- “Why should we hire you for this internship?”
- “Are you comfortable with remote work?”
5. Company Research Karo
- Skillzenloop ke baare mein jaano
- LinkedIn profile check karo
- Kya domain hai company ka
6. Remote Work Setup Ready Rakho
- Laptop/computer ready rakho
- Internet connection stable ho
- Quiet workspace
- Headphones (if needed)
Interview Mein Kya Poochenge?
Technical Questions:
- “What do you understand about ticketing systems?”
- “How would you prioritize tickets if multiple come at once?”
- “What steps would you take to resolve a customer’s technical issue?”
- “How do you ensure you don’t miss any pending tickets?”
- “What experience do you have with customer support?”
Behavioral Questions:
- “Tell me about a time you helped someone solve a problem”
- “How do you handle stress when dealing with multiple tasks?”
- “Describe a situation where you had to work independently”
- “How do you handle feedback or criticism?”
- “Give an example of your attention to detail”
Situational Questions:
- “A customer is angry because their issue hasn’t been resolved. What do you do?”
- “You have 5 pending tickets and a new urgent ticket comes in. How do you handle it?”
- “A ticket has been pending for 3 days without update. What’s your action?”
FAQs (Frequently Asked Questions)
1. Kya freshers apply kar sakte hain?
Haan! Freshers aur students dono apply kar sakte hain. Currently pursuing ya recently completed degree walo ke liye hai.
2. Koi specific degree chahiye?
Nahi, “any discipline” likha hai . Koi bhi stream apply kar sakti hai.
3. Ticketing tools experience chahiye?
“Familiarity is a plus” likha hai, mandatory nahi hai . Agar nahi aata toh bhi apply kar sakte ho.
4. Stipend kitna milega?
₹15,000 per month fixed stipend hai .
5. Internship kitne din ki hai?
1 se 3 months ki hai .
6. Part-time kar sakte hain?
“Full-Time” likha hai, isliye part-time nahi kar sakte probably.
7. Work from home permanent hai?
Haan, “Remote” location mention hai .
8. Kitne log apply kar chuke hain?
Sirf 8 applicants 2 din mein ! Bahut kam competition hai.
9. Kya certificate milega?
Haan, internship complete karne par “Internship Certificate” milega .
10. Future job opportunity hai?
Haan, “Opportunity for future full-time roles based on performance” .
11. Koi fees deni padegi?
Nahi, bilkul nahi. Genuine internship hai.
12. Training milegi?
“Mentorship from experienced support professionals” mention hai . Ticketing tools ki bhi training milegi.
13. Communication skills kitni important hain?
Good communication skills (written and verbal) required hain .
14. English weak hai toh apply kar sakte hain?
Good communication skills chahiye, isliye English achhi honi chahiye.
15. Koi age limit hai?
Specify nahi, but internship hai to 18+ expected.
16. Kab tak apply kar sakte hain?
Deadline nahi di. 2 days pehle post hui, aur sirf 8 applicants hain – jaldi apply karo.
17. Company ka website kya hai?
Job post mein nahi diya. LinkedIn par search karo.
18. Kya ye internship genuine hai?
LinkedIn promoted job, aur company ka profile hai – genuine lagti hai. Par interview mein confirm kar lena.
19. Promotion ke chances hain?
Future full-time role ka chance hai performance basis par .
20. Kya koi bond sign karna hoga?
Mention nahi hai. Interview mein confirm kar lena.
Customer Support Mein Career Growth
| Position | Experience | Approx Salary |
|---|---|---|
| Ticketing Executive Intern | 0-6 months | ₹10,000-15,000/month |
| Customer Support Executive | 6 months – 2 years | ₹20,000-30,000/month |
| Senior Customer Support | 2-4 years | ₹30,000-45,000/month |
| Team Lead – Support | 4-6 years | ₹45,000-60,000/month |
| Support Manager | 6+ years | ₹60,000-1,00,000/month |
| IT Service Management | 5+ years | ₹8-15 LPA |
Skills Checklist – Kya Tum Eligible Ho?
| Skill / Requirement | Do You Have It? |
|---|---|
| Pursuing or completed degree | ☐ Yes / ☐ No |
| Good communication (written + verbal) | ☐ Yes / ☐ No |
| Basic customer support understanding | ☐ Yes / ☐ No |
| Ticketing tools familiarity (optional) | ☐ Yes / ☐ No |
| Multi-tasking ability | ☐ Yes / ☐ No |
| Attention to detail | ☐ Yes / ☐ No |
| Organizational skills | ☐ Yes / ☐ No |
| Can work independently remotely | ☐ Yes / ☐ No |
If most answers are YES – you’re ready to apply!
Ticketing Tools – Quick Introduction
Zendesk Basics:
- Tickets come from email, chat, phone, social media
- Agents assign tickets to themselves
- Status: New, Open, Pending, Solved, Closed
- Macros for quick responses
- Knowledge base for self-service
Ticket Priority Levels:
- Urgent: Critical issue, immediate action
- High: Important issue, quick resolution needed
- Medium: Normal issue, standard timeline
- Low: Minor issue, can be delayed
SLA (Service Level Agreement):
- Response time target (e.g., 1 hour for urgent)
- Resolution time target (e.g., 24 hours for normal)
- Business hours consideration
Sample Ticketing Scenarios
Scenario 1: New Ticket
Customer: “I can’t log in to my account. It says invalid password.”
Your Action:
- Acknowledge ticket
- Ask for more details (username, when issue started)
- Provide steps to reset password
- If resolved, mark as solved
- If not, escalate to technical team
Scenario 2: Pending Ticket Follow Up
Ticket Status: Open (3 days, no update)
Your Action:
- Check with assigned agent
- Update customer on status
- If no progress, escalate to manager
- Ensure resolution timeline
Scenario 3: Multiple Tickets
Situation: 5 new tickets, 3 urgent, 2 normal
Your Action:
- Prioritize urgent tickets first
- Acknowledge all tickets (auto-response)
- Set expectations for response time
- Work through queue systematically
Final Words (Antim Vichar)
Dosto, Skillzenloop ki Ticketing Executive Internship un sabke liye ek golden opportunity hai jo customer support aur ticket management mein career banana chahte hain.
Kyun Apply Karein?
- ✅ Sirf 8 applicants – bahut kam competition!
- ✅ ₹15,000 stipend – freshers ke liye achha package
- ✅ Remote work – ghar se kaam
- ✅ Any degree eligible
- ✅ Ticketing systems ka practical experience
- ✅ Certificate milega
- ✅ Future full-time role ka chance
- ✅ Mentorship from experienced professionals
Kya Dhyan Rakhna Hai?
- ⚠️ Sirf 1-3 months ki internship
- ⚠️ Full-time commitment chahiye
- ⚠️ Communication skills achhe hone chahiye
2 days pehle post hui hai, aur sirf 8 log apply kar chuke hain! Ye bahut rare opportunity hai jahan competition itna kam hai. Jaldi apply karo, warna 100+ applicants ho jayenge.
To der kis baat ki? Apna resume tayar karo, communication skills practice karo, aur Skillzenloop ke saath apna ticketing career start karo!
👉 Apply karne ka tareeka:
- LinkedIn par search karo: “Skillzenloop Ticketing Executive Intern”
- Apply button dabao
- Resume upload karo
Aur haan, ye post apne un dosto ke saath share karo jo customer support mein career banana chahte hain!
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