Startek Aegis Customer Care Executive Blinkit Remote Job

Bhaiyon aur behno! Aaj hum baat karenge ek bahut hi popular company ka job jo work from home hai aur jisme 100 vacancies hain. Startek (Aegis Customer Support Services) ka “Startek Aegis Customer Care Executive Blinkit Remote Job” ka job hai jo specifically Blinkit ke liye hai.

Company Background: Startek (Aegis) Kya Hai?

Pehle company ko samjhein. Startek (jo Aegis Customer Support Services Pvt. Ltd. ke naam se bhi jaani jaati hai) ek bahut badi BPO company hai. BPO ka matlab hai Business Process Outsourcing – matlab yeh company dusri companies ke liye customer support, technical support, aur other services provide karti hai.

Company ka rating 3.19 hai (318 reviews se) jo decent hai. Yeha ek established company hai jo India mein bahut saare cities mein offices rakhti hai. Iska hiring office Lucknow mein hai, lekin yeh job completely work from home hai.

Important baat: Yeh job specifically Blinkit process ke liye hai. Blinkit (pehle Grofers tha) ek instant delivery service hai jo groceries aur daily needs items 10-15 minutes mein deliver karta hai.

Job Ka Basic Introduction

Job Title: Customer Care Executive – Blinkit Blended Process
Company: Startek (Aegis Customer Support Services Pvt. Ltd.)
Process: Blinkit (Instant delivery service)
Location: Permanent Work From Home
Hiring Office: Lucknow (Lekin remote job hai)
Experience Required: 0-5 years (Freshers bhi apply kar sakte hain)
Salary: ₹2-2.25 Lakhs Per Annum (CTC)
Monthly Salary: ₹17,000-₹20,000 per month
Job Type: Full Time, Permanent
Openings: 100 vacancies
Posted: 1 week ago
Applicants: 100+ already apply kar chuke hain
Work Mode: Blended Process (Calls + Chats + Emails)

Important Details Ek Nazaar Mein (Table Format)

Job Feature	Details	Mere Analysis Mein
Company	Startek (Aegis)	Reputed BPO company
Job Title	Customer Care Executive	Customer support role
Process	Blinkit	Grocery delivery service
Location	Permanent WFH	Ghar se hi permanent kaam
Hiring Office	Lucknow	Physical office location
Experience	0-5 years	Freshers to experienced
Annual Salary	₹2-2.25 Lacs P.A.	Yearly package
Monthly Salary	₹17,000-₹20,000	In-hand around ₹15,000-₹18,000
Openings	100	Bahut vacancies hain
Work Type	Blended Process	Calls + Chats + Emails
Shifts	24/7 Rotational	Day/Night shifts rotate karenge
Working Days	6 days/week	1 rotational off
Technical Req.	Laptop (8GB RAM, Win 10)	Specific requirements

Salary Breakdown Aur Calculations

Annual Salary:

• Minimum: ₹2,00,000 per year
• Maximum: ₹2,25,000 per year

Monthly Salary (CTC):

• Minimum: ₹17,000 per month
• Maximum: ₹20,000 per month

CTC vs In-Hand Salary:

CTC means “Cost to Company” – isme sab allowances include hote hain. In-hand salary usually CTC se kam hoti hai.

Approximate In-Hand Salary:

• CTC ₹17,000 = In-hand approx ₹15,000-₹16,000
• CTC ₹20,000 = In-hand approx ₹17,500-₹18,500

Deductions (Approximate):

1. PF (Employee Contribution): ₹1,800
2. Professional Tax: ₹200
3. Other deductions: ₹500-₹1,000

Daily Earnings (22 working days):

• Minimum: ₹15,000 ÷ 22 = ₹682 per day
• Maximum: ₹18,500 ÷ 22 = ₹841 per day

Hourly Earnings (9 hours shift):

• Minimum: ₹682 ÷ 9 = ₹76 per hour
• Maximum: ₹841 ÷ 9 = ₹93 per hour

Blinkit Process Kya Hai?

Yeh job specifically Blinkit process ke liye hai. Blinkit ek instant grocery delivery service hai jo 10-15 minutes mein delivery karta hai. As a Customer Care Executive, aapko Blinkit customers ki help karni hogi.

Types of Issues You’ll Handle:

1. Delivery Issues: Late delivery, wrong address, missed delivery
2. Order Problems: Wrong items, missing items, damaged products
3. Payment Issues: Failed payments, refunds, payment methods
4. Account Issues: Login problems, account verification
5. Technical Issues: App problems, website issues
6. General Queries: Product availability, offers, services

Blended Process Meaning:

“Blended Process” ka matlab hai ki aap multiple channels par kaam karenge:

• Phone Calls: Customers se baat karna
• Chat Support: Live chat par typing karna
• Email Support: Email responses likhna

Kaam Kya Hoga? (Roles & Responsibilities Detailed)

1. Customer Queries Handle Karna

• Calls, chats, aur emails par customers ki problems solve karna
• Professional tone mein baat karna
• Patiently problems sunna aur solutions dena

2. Customer Satisfaction Ensure Karna

• Issues efficiently resolve karna
• Professional approach maintain karna
• Customers ko satisfied rakhna

3. Order-related Concerns Manage Karna

• Delivery delays ke baare mein batana
• Refunds process karne mein help karna
• Replacements arrange karna
• Order tracking information dena

4. Accurate Records Maintain Karna

• Call logs properly fill karna
• Case updates regularly karna
• Quality standards follow karna
• Productivity targets achieve karna

5. Team Collaboration

• Internal teams ke saath coordinate karna
• Smooth communication maintain karna
• Issue resolution fast track karna
• Information sharing karna

Eligibility Criteria

1. Communication Skills

• English: Excellent spoken and written
• Hindi: Excellent spoken and written
• Clarity in speaking
• Good listening skills
• Professional language

2. Education

• Undergraduate ya Graduate
• Kisi bhi stream se
• Graduation required nahi hai (UG: Graduation Not Required)
• But preferred hai

3. Experience

• Freshers apply kar sakte hain
• Experienced candidates bhi apply kar sakte hain (0-5 years)
• Customer service experience beneficial hai

4. Technical Requirements

• Laptop/Desktop: Must have
• RAM: Minimum 8GB
• Operating System: Windows 10
• Internet: Wi-Fi connection mandatory
• Other: Webcam, headset probably required

5. Shift Flexibility

• 24/7 rotational shifts
• Comfortable with night shifts
• 9 working hours (8 productive + 1 hour break)
• 6 days working per week
• 1 rotational week off

Technical Requirements Detailed

Laptop Specifications:

• Minimum RAM: 8GB (4GB sufficient nahi hai)
• OS: Windows 10 (Windows 7/8 nahi chalega)
• Processor: Intel i3 or equivalent minimum
• Storage: 256GB SSD or 500GB HDD minimum
• Webcam: Required for interviews/training
• Headset: With microphone for clear calls

Internet Requirements:

• Wi-Fi Mandatory: Mobile hotspot allowed nahi hai
• Speed: Minimum 25 Mbps download, 10 Mbps upload
• Stability: No frequent disconnections
• Backup: Power backup arrangement karna hoga

Workspace Requirements:

• Quiet room/space
• No background noise
• Proper lighting
• Comfortable chair and table

Work Schedule Details

Shift Timing:

• Total Hours: 9 hours per day
• Productive Hours: 8 hours (actual work)
• Break: 1 hour (lunch + short breaks)
• 24/7 Rotational: Shifts change honge weekly/monthly

Possible Shift Timings:

1. Morning Shift: 6 AM – 3 PM
2. Afternoon Shift: 2 PM – 11 PM
3. Night Shift: 10 PM – 7 AM
4. US Shift: 8 PM – 5 AM (for US customers)

Working Days:

• 6 days working per week
• 1 rotational off (Saturday ya Sunday nahi, random day)
• Weekly off rotate hoga

Training Period:

• On-the-job training milegi
• Certification required post-training
• Training period mein bhi salary milegi
• Probation period 3-6 months hoga

Interview Process (5 Rounds)

Company ne clearly bataya hai interview process:

Round 1: HR Evaluation

• Basic introduction
• Communication skills check
• Eligibility verification
• Salary expectations discussion

Round 2: L1 Operations Evaluation

• Process-specific questions
• Customer handling scenarios
• Problem-solving skills test
• Technical knowledge check

Round 3: L2 Operations Round

• Advanced scenarios
• Team lead/manager interview
• Detailed process understanding
• Behavioral questions

Round 4: Ambition Test

• Career goals assessment
• Long-term plans
• Motivation level check
• Company fit evaluation

Round 5: Client Evaluation

• Blinkit team interview
• Process-specific assessment
• Final approval
• Job offer discussion

Training aur Certification

Training Details:

• On-the-job training milegi
• Duration: 2-4 weeks probably
• Paid training hoga
• Classroom + practical training

Certification:

• Training complete karne ke baad certification milega
• Certification mandatory hai job continue karne ke liye
• Performance during training important hai
• Failure in certification = job termination

Job Benefits aur Perks

1. Salary Benefits

• Fixed monthly salary
• Performance incentives possible
• Annual increments
• Bonus opportunities

2. Work From Home Benefits

• No travel expenses
• Home comfort
• Flexible location
• Time saving

3. Career Growth

• Promotion opportunities
• Skill development
• Multiple processes options
• Team lead positions

4. Job Security

• Permanent position
• Established company
• Stable employment
• Regular salary

5. Learning Opportunities

• Customer service skills
• Communication skills
• Problem-solving skills
• Technical skills

Daily Work Routine Example

Typical Work Day:

• Login to systems: 9:55 AM (for 10 AM shift)
• Check emails/updates: 10:00 AM
• Start taking calls/chats: 10:15 AM
• First break: 12:00 PM (15 minutes)
• Lunch break: 2:00 PM (30 minutes)
• Second break: 4:30 PM (15 minutes)
• Continue work: 4:45 PM
• Wrap up: 7:00 PM
• Logout: 7:30 PM

Daily Tasks:

• Handle 50-80 calls/chats
• Resolve customer issues
• Update case logs
• Attend team meetings
• Complete training modules
• Submit daily reports

Skills Required Detailed

Communication Skills:

• Clear pronunciation
• Good grammar
• Active listening
• Empathy in tone
• Professional language

Technical Skills:

• Basic computer knowledge
• Typing speed (30-40 WPM)
• Software navigation
• Multi-tasking ability
• Problem-solving

Soft Skills:

• Patience
• Stress management
• Time management
• Teamwork
• Adaptability

Product Knowledge:

• Blinkit services understanding
• Delivery process knowledge
• Payment systems
• App functionality
• Company policies

Career Growth Path

Short Term (0-1 year):

• Customer Care Executive
• Process certification
• Performance improvement
• Skill development

Medium Term (1-2 years):

• Senior Customer Care Executive
• Quality Analyst
• Trainer
• Subject Matter Expert

Long Term (2-3 years):

• Team Leader
• Operations Supervisor
• Process Manager
• Assistant Manager

Lateral Movement:

• Different processes (other than Blinkit)
• Technical support roles
• Back-office operations
• Quality assurance

Why This Job is Good?

For Freshers:

• No experience required
• Training provided
• Good starting salary
• Career foundation

For Experienced:

• Better salary than many BPOs
• Permanent work from home
• Reputed company
• Growth opportunities

For Career Changers:

• Easy entry into customer service
• Skill development
• Stable income
• Industry exposure

For Location Independent:

• Work from anywhere
• No relocation needed
• Save on living costs
• Family time flexibility

Potential Challenges

1. Shift Work

• Rotational shifts difficult ho sakte hain
• Night shifts health par effect kar sakte hain
• Social life affect ho sakti hai

2. Work Pressure

• High call volumes
• Strict targets
• Quality monitoring
• Performance pressure

3. Technical Issues

• Internet problems
• System failures
• Software issues
• Power cuts

4. Customer Behavior

• Rude customers
• Unreasonable demands
• Language barriers
• Emotional stress

5. Isolation

• Remote work loneliness
• Limited team interaction
• No office environment
• Self-motivation required

Who Should Apply?

Best Candidates:

1. Freshers: Jo first job chahte hain
2. Experienced: Jo better opportunity chahte hain
3. Students: Jo part-time/full-time kaam chahte hain
4. Homemakers: Jo ghar baithe kaam karna chahte hain
5. Career Starters: Jo customer service mein career banana chahte hain

Not Suitable For:

1. Fixed Schedule Needs: Jo fixed day shift chahte hain
2. Office Environment Lovers: Jo office jaana pasand karte hain
3. High Salary Expectations: Jo ₹30,000+ expect karte hain
4. Technical Challenged: Jo computer use nahi kar sakte

Application Process Detailed

Step 1: Check Eligibility

• Laptop specifications check karein
• Internet speed test karein
• Communication skills self-assessment

Step 2: Resume Preparation

• Highlight communication skills
• Mention technical qualifications
• Add any customer service experience
• Include education details

Step 3: Online Application

• Job portal par apply karein
• Complete application form
• Upload resume
• Submit required documents

Step 4: Interview Preparation

• Practice English/Hindi communication
• Learn about Blinkit services
• Prepare for common interview questions
• Technical setup check karein

Step 5: Interview Process

• All 5 rounds attend karein
• Professional attire (even for video interview)
• Punctuality maintain karein
• Follow up after interview

Work From Home Setup Requirements

Must Have:

1. Laptop (8GB RAM, Windows 10)
2. Wi-Fi connection (25+ Mbps)
3. Headset with microphone
4. Webcam
5. Quiet room

Good to Have:

1. UPS/power backup
2. Comfortable chair
3. Proper desk
4. Good lighting
5. Backup internet

Software Requirements:

1. Latest browser
2. Communication software
3. Antivirus
4. Office applications
5. Company-specific tools

Training Period Expectations

Duration: 2-4 weeks

Timing: Regular shifts during training

Payment: Full salary during training

Content:

1. Product knowledge
2. Software training
3. Communication skills
4. Process guidelines
5. Quality standards

Evaluation:

1. Regular assessments
2. Mock calls
3. Final certification test
4. Performance monitoring

FAQs (Frequently Asked Questions)

Q: Kya freshers apply kar sakte hain?
A: Haan, 0-5 years experience required hai, freshers welcome hain.

Q: Work from home permanent hai?
A: Haan, permanent work from home position hai.

Q: Laptop 4GB RAM ka chalega?
A: Nahi, minimum 8GB RAM required hai.

Q: Mobile hotspot use kar sakte hain?
A: Nahi, Wi-Fi connection mandatory hai.

Q: Kya night shift compulsory hai?
A: Haan, 24/7 rotational shifts hain, night shift aayega.

Q: Salary kitni milegi in-hand?
A: CTC ₹17,000-20,000, in-hand approx ₹15,000-18,500.

Q: Kya training paid hai?
A: Haan, training period mein bhi salary milegi.

Q: Working days kitne hain?
A: 6 days working, 1 rotational off.

Q: Kya Sunday off milega?
A: Rotational off hai, Sunday fixed off nahi hai.

Q: Age limit hai kya?
A: Job description mein mention nahi hai.

Q: Kya typing test hoga?
A: Probably haan, customer support hai typing important hai.

Q: Graduation compulsory hai?
A: Nahi, UG: Graduation Not Required mentioned hai.

Q: Kya experienced candidates ko zyada salary milegi?
A: Possibly haan, negotiation possible hai.

Q: Probation period kitna hoga?
A: Typically 3-6 months BPO industry mein.

Q: Kya incentives milte hain?
A: Performance-based incentives possible hain.

Q: Kya laptop company provide karegi?
A: Nahi, personal laptop required hai.

Q: Internet bill company pay karegi?
A: Nahi, internet expenses aapko bear karne honge.

Q: Kya background verification hoga?
A: Haan, permanent position hai background check hoga.

Q: Notice period kitna hoga?
A: Typically 1-2 months.

Q: Kya part-time option hai?
A: Nahi, full-time permanent job hai.

Q: Kya promotion opportunities hain?
A: Haan, performance ke basis par growth hai.

Q: Kya other processes mein shift ho sakte hain?
A: After some time, lateral movement possible hai.

Q: Kya leaves milengi?
A: Haan, standard leave policy hoga.

Q: Equipment maintenance kaun karega?
A: Personal laptop hai, aapko maintain karna hoga.

Final Verdict aur Recommendation

Startek ka Customer Care Executive – Blinkit Process job ek solid opportunity hai specially work from home preference karne walon ke liye.

Pros (Advantages):

• Permanent work from home
• 100 vacancies (good chances)
• Freshers welcome
• Reputed company
• Training provided
• Career growth
• Stable salary
• Blended process (variety in work)

Cons (Disadvantages):

• Rotational shifts (including nights)
• 6 days working
• Strict technical requirements
• Work pressure
• Customer handling stress
• No fixed weekends off

Meri Recommendation:
Agar aapke paas required technical setup hai, aap shift work manage kar sakte hain, aur customer service mein interest hai, toh definitely apply karein. Salary decent hai work from home ke liye, aur company reputed hai.

Best for:

• Freshers seeking first job
• Experienced seeking WFH opportunity
• Good communicators
• Tech-savvy individuals
• Shift work comfortable people

Not for:

• Fixed schedule needs
• Office environment lovers
• Technical challenged
• Stress avoiders
• Weekend planners

Apply karte waqt ensure karein ki aapka laptop specifications match karte hain, internet stable hai, aur aap rotational shifts ke liye ready hain.

Training period acche se utilize karein, certification clear karein, aur performance maintain karein for job security and growth.

All the best agar aap apply kar rahe ho!

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