Aaj hum ek aisi job lekar aaye hain jo customer retention aur sales dono ka perfect blend hai! TalentGum company ke liye Renewals Associate Remote Job ki ye position freshers (0-1 year experience) ke liye hai. Sabse achhi baat – remote work hai, night aur day shift dono options hain, aur fast-growing ed-tech startup mein kaam karne ka mauka hai!
Is post mein hum is job ke baare mein aasan aur simple bhasha mein puri jaankari denge. Pura article dhyan se padho kyunki ye opportunity tumhe renewals sales aur customer retention mein career dene wali hai!
Job ki Puri Jaankari (Complete Job Details)
| Parameter | Details |
|---|---|
| Company Name | TalentGum |
| Position | Renewals Associate |
| Location | Remote (Work from Home) |
| Shifts | Night Shift & Day Shift (both available) |
| Experience | 0–1 years (Freshers eligible) |
| Reports To | Assistant Manager – Renewal Sales |
| Posted | 1 day ago |
| Applicants | Over 100 applicants |
| Job Type | Full-time |
| Work Mode | Remote |
| Industry | Ed-Tech (Extracurricular learning for kids) |
Company Ke Baare Mein (About TalentGum)
TalentGum ek fast-growing ed-tech company hai jo 5 se 14 saal ke bachchon ke liye extracurricular learning provide karti hai . Company ka focus hai:
- Live online programs – music, dance, public speaking, aur bhi bahut kuch
- Global footprint – international markets mein bhi operations
- High-quality learning – engaging aur accessible
- Revolutionizing extracurricular education for children
Company Highlights:
- Fast-paced startup environment
- Interactive aur enthusiastic culture
- Flexible working hours
- Leadership opportunities
- Continuous learning
- Work closely with senior management
- Accelerated career growth
Job Role Kya Hai? – Renewals Associate Ka Matlab
Renewals Associate ka main kaam hota hai existing customers ko retain karna aur unke subscriptions renew karवाना. Ye role sales aur customer service ka combination hai.
Is Role Mein Tum Kya Karoge?
1. Track aur Manage Subscription Renewals
- Customers ki subscription kab khatam ho rahi hai, track karo
- Unhe timely renew karवाने ke liye plan banao
- Ensure karo ki course continuation ho
2. Proactive Customer Engagement
- Customers ko renewal reminders bhejo
- Outbound calls karo follow-up ke liye
- On-time renewals drive karo
- Churn (customers ka chale jana) minimize karo
3. Upselling aur Cross-selling
- Existing customers ko course upgrades offer karo
- Naye courses recommend karo unki interests ke according
- Cross-sell opportunities identify karo
4. Records Maintain Karna
- Current aur prospective clients ka database maintain karo
- Interactions ka record rakho
- Accurate aur up-to-date information ensure karo
5. Targets Achieve Karna
- Renewal collection targets achieve karo
- Sales KPIs meet karo
- Monthly, quarterly, semi-annual, aur annual targets exceed karo
6. Customer Queries Address Karna
- Courses ki depth mein knowledge develop karo
- Customer ke sawaalon ka jawab do
- Unki concerns resolve karo
7. Multiple Touchpoints par Engagement
- Welcome calls
- Service calls
- Feedback calls
- Renewal calls
- Har stage par customer se connect raho
8. Long-term Client Relationships Build Karna
- Exceptional after-sales support do
- Trust build karo
- Long-term relationships nurture karo
Eligibility Criteria – Kaun Apply Kar Sakta Hai?
| Requirement | Details |
|---|---|
| Education | Bachelor’s degree from a reputed institution |
| Experience | 0–1 years (Freshers eligible) |
| Organizational Skills | Strong organizational and multitasking skills |
| Attention to Detail | Good attention to detail |
| Mindset | Creative and customer-focused |
| Problem-Solving | Problem-solving capabilities |
| Team Collaboration | Ability to collaborate effectively in a team-oriented environment |
Ideal Candidate Profile:
✅ Freshers jo apna career start kar rahe hain
✅ 1 year experience wale bhi apply kar sakte hain
✅ Customer-focused mindset
✅ Sales aur service dono mein interest
✅ Fast-paced startup environment mein kaam karna chahte hain
✅ Target-oriented
✅ Good communication skills
Skills Required – Detail Mein Samjho:
1. Organizational Skills
- Multiple tasks ko manage kar sakna
- Priorities set karna
- Time management
- Organized rahna
2. Multitasking Ability
- Ek saath multiple customers handle karna
- Different tasks ko balance karna
- Calls, emails, follow-ups – sab sambhalna
3. Attention to Detail
- Customer records mein koi galti na ho
- Renewal dates track karna
- Follow-up reminders set karna
4. Customer-Focused Mindset
- Customer ki needs samajhna
- Unki problems solve karna
- Unko value provide karna
- Long-term relationships build karna
5. Problem-Solving Skills
- Customer issues ka solution dhundhna
- Objections handle karna
- Creative solutions suggest karna
6. Team Collaboration
- Team ke saath milkar kaam karna
- Information share karna
- Support karna aur support lena
7. Sales Mindset (Important for Renewals)
- Target-oriented hona
- Closing skills
- Persistence
- Negotiation
Shifts – Night Shift aur Day Shift
Job description mein dono shifts ka option hai:
Night Shift
- Kya hoga? International customers ke liye kaam
- Timing: Probably US/UK time zone ke according
- Kabhi kabhi 7 PM – 4 AM ya similar
Day Shift
- Regular timing
- 9 AM – 6 PM type
Kaunsa Shift Choose Karein?
- Night shift mein zyada international exposure milega
- Day shift mein routine comfortable rahega
- Company probably rotation mein shifts de sakti hai
Salary – Kitna Milega?
Job post mein exact salary figure nahi diya gaya hai. Par industry standards aur ed-tech sector ke according estimate kar sakte hain:
| Experience | Expected Monthly Salary |
|---|---|
| Fresher (0 years) | ₹20,000 – ₹25,000 |
| 6 months – 1 year | ₹25,000 – ₹30,000 |
Total Rewards:
- Base salary
- Performance-based incentives (target achieve karne par extra)
- Sales commissions (renewals aur upsells par)
Note: Ed-tech companies mein generally good incentives hote hain for sales roles.
Table: Job Summary at a Glance
| Parameter | Details |
|---|---|
| Company | TalentGum |
| Position | Renewals Associate |
| Location | Remote (Work from Home) |
| Shifts | Night Shift & Day Shift (both available) |
| Experience | 0–1 years (Freshers eligible) |
| Education | Bachelor’s degree from reputed institution |
| Reports To | Assistant Manager – Renewal Sales |
| Key Skills | Organizational, Multitasking, Customer-focused, Problem-solving |
| Targets | Monthly, quarterly, semi-annual, annual sales targets |
| Posted | 1 day ago |
| Applicants | Over 100 applicants |
| Job Type | Full-time |
| Work Mode | Remote |
| Industry | Ed-Tech (Extracurricular learning for kids) |
Fayde aur Nuksan (Pros and Cons)
✅ Fayde (Pros):
- Freshers Eligible: 0-1 year experience walo ke liye perfect starting point
- Remote Work: Ghar se kaam – travel ka time aur paisa bachao
- Fast-Growing Startup: Career growth ke bahut opportunities
- Flexible Shifts: Night aur day shift dono options
- Multiple Touchpoints Learning: Welcome calls, service calls, feedback calls, renewal calls – sab ka experience
- Sales + Service Combo: Dono skills develop honge
- Target-Driven: Achievers ke liye challenging aur rewarding
- Work Closely with Senior Management: Accelerated career growth
- Leadership Opportunities: Continuous learning aur exposure
- International Exposure: Global customers ke saath kaam
❌ Nuksan (Cons):
- Salary Not Disclosed: Exact package pata nahi
- Target Pressure: Sales targets achieve karne ka pressure rahega
- Shifts Uncertain: Night shift comfortable nahi ho toh problem
- 100+ Applicants: Competition hai
- Customer Handling: Difficult customers se bhi deal karna hoga
- Remote Work Discipline: Ghar se kaam karne ke liye self-discipline chahiye
- Incentive-Based Income: Base salary kam ho sakti hai, incentives par depend karna hoga
- Fast-Paced Environment: Sabko suit nahi karta
Renewals vs New Sales – Difference
| Aspect | Renewals | New Sales |
|---|---|---|
| Customer | Existing customers | New prospects |
| Relationship | Already established | Need to build |
| Trust Level | Higher | Lower |
| Conversion Difficulty | Easier | Harder |
| Focus | Retention | Acquisition |
| Communication | Reminder + value add | Introduction + pitching |
| Target | Renewal rate | New signups |
TalentGum Mein Growth Opportunities
Job description mein clearly likha hai:
“Work closely with senior management, offering accelerated career growth and meaningful professional exposure”
Iska matlab:
- Leadership opportunities – achha perform karoge toh team lead banna sakte ho
- Continuous learning – naye skills seekhne ko milenge
- Exposure to diverse stakeholders – different levels ke logon ke saath kaam
- Flexible working hours – work-life balance
- Ownership of projects – apne kaam ki responsibility
Apply Kaise Kare? (How to Apply)
Step-by-Step Process:
Step 1: LinkedIn par jao
Step 2: “TalentGum Renewals Associate” search karo
Step 3: Job post dhundho (1 day pehle post hui)
Step 4: “Easy Apply” button par click karo
Step 5: Resume upload karo
Step 6: Application form fill karo
Step 7: Submit kar do
Important Note:
Over 100 applicants already apply kar chuke hain. Jaldi apply karo!
Interview Preparation Tips:
1. Customer Service Basics Seekho
- How to handle customer queries
- Active listening
- Empathy aur patience
- Problem-solving approach
2. Sales Fundamentals Samjho
- What is renewals sales
- How to handle objections
- Closing techniques
- Upselling aur cross-selling
3. Company Research Karo
- TalentGum ke baare mein jaano
- Unke courses dekho (music, dance, public speaking)
- Target audience – 5-14 saal ke bachche
- Competitors ke baare mein padho
4. Common Interview Questions Prepare Karo
Sample Questions:
- “Tell me about yourself”
- “Why do you want to work in renewals sales?”
- “How would you handle a customer who doesn’t want to renew?”
- “What would you do to exceed your targets?”
- “How do you handle rejection?”
- “Why TalentGum?”
- “Are you comfortable with night shifts?”
- “How do you prioritize multiple tasks?”
- “Give an example of a time you persuaded someone”
- “Where do you see yourself in 2 years?”
5. Role Play Practice Karo
- Mock renewal call practice
- Objection handling scenarios
- Upselling practice
Interview Mein Kya Poochenge?
Sales-Related Questions:
- “How would you convince a parent to renew their child’s course?”
- “What would you say to a customer who says ‘my child is not interested anymore’?”
- “How do you identify upselling opportunities?”
- “What’s your approach to achieving monthly targets?”
Behavioral Questions:
- “Describe a time you went above and beyond for a customer”
- “How do you handle stress when you’re behind on targets?”
- “Tell me about a time you worked in a team to achieve a goal”
- “How do you stay organized with multiple tasks?”
Situational Questions:
- “A customer is unhappy with the course quality. They want to cancel. What do you do?”
- “You have 50 customers to call for renewals this week. How do you plan your time?”
- “A customer says they’ll think about it. How do you follow up?”
- “You’re not meeting your monthly target. What steps do you take?”
FAQs (Frequently Asked Questions)
1. Kya freshers apply kar sakte hain?
Haan! 0-1 years experience likha hai, matlab freshers bhi apply kar sakte hain.
2. Salary kitni milegi?
Job post mein exact salary nahi di. Ed-tech industry mein freshers ke liye ₹20,000-25,000 ke around milta hai plus incentives.
3. Night shift mein kitne baje kaam hoga?
Exact timing nahi di, but international customers ke liye probably US/UK time zone ke according hoga.
4. Day shift bhi option hai?
Haan, “Night Shift & Day Shift” dono options mention hain.
5. Work from home permanent hai?
Haan, “Location: Remote” likha hai.
6. Kya training milegi?
Onboarding aur continuous learning opportunities ka mention hai. Training milni chahiye.
7. Targets honge kya?
Haan, “Achieve and exceed assigned renewal collection targets and sales KPIs” clearly likha hai.
8. Kitne log apply kar chuke hain?
Over 100 applicants already (1 day mein).
9. Koi specific degree chahiye?
“Bachelor’s degree from a reputed institution” likha hai. Any stream chalega probably.
10. Kya bond sign karna hoga?
Mention nahi hai. Interview mein confirm kar lena.
11. Kya ye job genuine hai?
LinkedIn promoted job, 100+ applicants – genuine lagti hai.
12. Company ka website kya hai?
TalentGum ka website – talentgum.com (search karo)
13. Promotion ke chances hain?
Haan, “accelerated career growth” ka mention hai.
14. Koi fees deni padegi?
Nahi, bilkul nahi. Genuine job hai.
15. Kab tak apply kar sakte hain?
Deadline nahi di. 1 day pehle post hui, jaldi apply karo.
16. Team collaboration kaisi hogi?
“Collaborate effectively in a team-oriented environment” likha hai. Team work hoga.
17. Upselling aur cross-selling kya hai?
Upselling – existing course ko upgrade karवाना, cross-selling – naye courses bechna existing customers ko.
18. Churn minimize karna kya hai?
Customers ko rokna, unhe jane se roklna.
19. Work environment kaisa hoga?
“Fast-paced startup, interactive, enthusiastic culture, flexible working hours” – ye sab mention hai.
20. Interview process kya hoga?
Multiple rounds ho sakte hain – HR, Sales Manager, possibly role play.
Renewals Sales Career Growth
| Position | Experience | Approx Salary |
|---|---|---|
| Renewals Associate | 0-2 years | ₹3-5 LPA |
| Senior Renewals Associate | 2-4 years | ₹5-7 LPA |
| Renewals Team Lead | 3-5 years | ₹7-10 LPA |
| Renewals Manager | 5-7 years | ₹10-15 LPA |
| Assistant Manager – Renewals | 4-6 years | ₹8-12 LPA |
| Manager – Customer Retention | 6-8 years | ₹12-18 LPA |
Skills Checklist – Kya Tum Eligible Ho?
| Skill / Requirement | Do You Have It? |
|---|---|
| Bachelor’s degree | ☐ Yes / ☐ No |
| 0-1 years experience | ☐ Yes / ☐ No |
| Organizational skills | ☐ Yes / ☐ No |
| Multitasking ability | ☐ Yes / ☐ No |
| Attention to detail | ☐ Yes / ☐ No |
| Customer-focused mindset | ☐ Yes / ☐ No |
| Problem-solving skills | ☐ Yes / ☐ No |
| Team collaboration | ☐ Yes / ☐ No |
| Comfortable with targets | ☐ Yes / ☐ No |
| OK with night shifts | ☐ Yes / ☐ No |
If most answers are YES – you’re ready to apply!
Renewals Call Tips for Interview Test
Sample Renewal Call:
Call Opening:
“Hello [Customer Name], this is [Your Name] from TalentGum. I hope [Child’s Name] is enjoying the [Course Name] classes! I’m calling to discuss the renewal of the course which is coming up on [Date].”
Objection Handling:
Customer: “My child is too busy with school work”
Your Response:
“I completely understand – school work is important! The great thing about our program is that it’s designed to be flexible and fit around school schedules. Many parents find that the creative break actually helps their child focus better on studies. Plus, we have weekend batches available. Would that work better for you?”
Upselling Opportunity:
“By the way, I noticed [Child’s Name] is doing great in [Current Course]. We also have [New Course] which many students enjoy. Would you like me to send some information about that?”
Closing:
“Great! So I’ll go ahead and process the renewal for the next term. You’ll receive a confirmation email shortly. Thank you for choosing TalentGum!”
Final Words (Antim Vichar)
Dosto, TalentGum ki Renewals Associate job un sabke liye ek shaandaar opportunity hai jo sales aur customer service mein career banana chahte hain. Fast-growing ed-tech startup, remote work, flexible shifts, aur accelerated growth – ye sab ek saath mil raha hai.
Kyun Apply Karein?
- ✅ Freshers eligible – 0-1 year experience
- ✅ Remote work – ghar se kaam
- ✅ Night & day shift options
- ✅ Fast-growing startup
- ✅ Sales + service experience
- ✅ Leadership opportunities
- ✅ Work with senior management
- ✅ Continuous learning
Kya Dhyan Rakhna Hai?
- ⚠️ Targets honge – pressure handle karna hoga
- ⚠️ 100+ applicants already – competition
- ⚠️ Night shift comfortable hona chahiye
- ⚠️ Salary exact nahi pata
1 day pehle post hui hai, 100+ log apply kar chuke hain. Jaldi apply karo, der mat karo.
To der kis baat ki? Apna resume tayar karo, sales skills practice karo, aur TalentGum ke saath apna career start karo!
👉 Apply karne ka tareeka:
- LinkedIn par search karo: “TalentGum Renewals Associate”
- Easy Apply button dabao
- Resume upload karo
Aur haan, ye post apne un dosto ke saath share karo jo sales aur customer service mein career banana chahte hain!
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