Trispoke Customer Support Executive Remote Job

Job Title: Trispoke Customer Support Executive Location: Remote (India)
Job Type: Contract / Full-Time
Posted: 4 Hours Ago (Bahut Tezi Se Apply Ho Raha Hai – 100 Se Zyada Log Apply Kar Chuke Hain)

How To Apply: “Easy Apply” Option Hai, Matlab Aap Kam Steps Mein Apply Kar Sakte Hain.

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Poori Job Detail Aasaan Bhasha Mein

Sabse Pehle, Yeh Company Kya Karti Hai?
Trispoke Managed Services Pvt. Ltd. ek aisi company hai jo dusri companies ke liye customer support ka kaam manage karti hai. Jaise koi American ya European company ke paas India mein apna office na ho, toh woh Trispoke jaise partner ko hire karte hain. Trispoke India se hi staff hire karti hai, unhe train karti hai, aur phir woh staff us foreign company ke customers ki help karte hain. Isliye isme “International Process” aur “US Shift” ka zikr hai.

Toh Simple Bhasha Mein, Yeh Job Hai Kya?
Aapko ek Customer Support Executive banna hai. Aapko phone, email, aur live chat ke through customers ki problems sunni hain, unhe solve karna hai, unhe products ya services ke baare mein information deni hai. Lekin yeh sab aap ghar baith kar karoge. Aapko kisi office jaane ki zaroorat nahi hai. Pure din aap apne ghar ke computer par baithe hain aur customers ki help kar rahe hain.

Kaun Se Customers?
Yahan par customers mostly America (USA) ya Europe ke honge. Isliye shift night ya US shift hai. Kyunki jab India mein raat hoti hai, tab America mein din hota hai. Wahan ke customers din mein hi call karte hain, toh aapko India ki raat mein kaam karna padega.

Is Job Mein Kya Karna Hoga? (Key Responsibilities)

1. Phone Calls: Customers ka phone aayega. Aapko unki problem samajhni hai, unhe calmly aur politely solution batana hai. Koi bhi gusse wala customer ho, aapko shant reh kar unhe handle karna hai.
2. Emails: Customers email bhejenge. Aapko har email ka jawab dena hai, solution batana hai, ya agar zyada time lagega toh unhe update dena hai.
3. Live Chat: Website par jo chat window hoti hai, usmein bhi customers aayenge. Aapko turant reply karke unki help karni hai.
4. Problem Solving: Har customer ki alag problem hogi. Aapko dimaag lagakar sochna hoga ki uska solution kya hai. Company aapko training degi, lekin aapko bhi soch samajh kar kaam karna hoga.
5. Information Dena: Customers poochenge ki “Ye product kaise use kare?”, “Delivery kab aayegi?”, “Return policy kya hai?”. Aapko sahi aur clear information deni hoga.
6. Record Rakhna: Har call, email, chat ka record aapko company ke system (CRM jaise Salesforce, Zendesk) mein daalna hoga. Takki agar customer phir call kare, toh dusra agent pichli history dekh kar aage help kar sake.
7. Complex Issues Ko Aage Bhejna: Agar koi problem aisi hai jo aap solve nahi kar pa rahe, toh aap use apne senior ya technical team ko transfer kar doge. Aise cases mein aap customer ko bata doge ki aap isko aage escalate kar rahe hain.
8. Targets Poorna Karna: Har company ke kuch targets hote hain. Jaise:
   • AHT (Average Handle Time): Ek call ko average kitne time mein solve karna hai.
   • CSAT (Customer Satisfaction): Customers aapki service se kitne khush hain.
   • SLA (Service Level Agreement): Kitne percent calls ko 30 seconds ke andar pick karna hai.
     Aapko in targets ko achieve karna hoga.

Kya Qualifications Chahiye? (Required Qualifications)
Yahaan bahut simple requirements hain. Isliye 100 se zyada log apply kar chuke hain.

• Education: Graduate ya Undergraduate kuch bhi. Kisi bhi stream se ho, chalega.
• Experience: 0–5 Years. Matlab freshers bhi apply kar sakte hain! Agar aapke paas pehle se BPO, call center, customer service ka experience hai toh aur accha hai. Lekin experience nahi hai toh bhi koi baat nahi. Training di jayegi.
• English Communication: Aapki English achchi honi chahiye. Aapko Americans se clear English mein baat karni aani chahiye. Likhi hui English bhi achchi honi chahiye taaki aap clear emails likh saken.
• Problem-Solving Skills: Aap mein common sense hona chahiye. Customer ki problem sunkar aap soch sakein ki uska sabse accha solution kya ho sakta hai.
• Interpersonal Skills: Aap logo se baat karne mein comfortable hone chahiye. Aap friendly, helpful, aur patient hone chahiye.
• Remote Work Discipline: Ghar se kaam karne ke liye aapko khud disciplined hona hoga. Aapko bina koi supervise kiye kaam karna aana chahiye.
• Night Shifts: Aap raat ke shifts ke liye taiyaar hone chahiye. Yeh mandatory hai.

Agar Ye Extra Skills Hain Toh Aur Accha Hai (Preferred Skills)

• Pehle se kisi international company ke customers ki phone ya non-voice (email/chat) support ki ho.
• CRM tools jaise Salesforce, Zendesk, Freshdesk ka experience ho.
• Typing speed 30–40 words per minute (WPM) ho. Chat aur email ke liye yeh important hai.
• Aapka nature hi customer-centric ho. Aapko logo ki help karke khushi milti ho.

Technical Requirements (Aapke Paas Ye Hon Zaroori Hai)
Yeh remote job hai, isliye aapke paas khud ka setup hona zaroori hai:

• Laptop/Desktop: Aapka personal computer jo accha chalta ho.
• Internet Connection: Bahut hi stable aur fast internet connection. Jismein call drop na ho.
• Shant Kaam Karne Ki Jagah: Aapke ghar mein aisa room ya corner hona chahiye jahan background noise na ho. Gaadi, TV, bachhon ki awaaz nahi aani chahiye calls ke time.
• Headset with Microphone: Calls ke liye acha headset jiski sound clear aaye aur aapki awaaz bhi clear jaaye.

Is Job Ke Faayde (What We Offer)

• 100% Remote Work: Pura kaam ghar se. Travel ka tension, petrol-paise, office dress code – kuch nahi.
• Competitive Salary: Experience ke hisaab se acchi salary milegi. Saath mein performance-based incentives bhi milenge. Matlab agar aapke targets ache rahe, customers aapse khush rahe, toh extra paisa.
• Paid Training: Aapko bilkul zero se train kiya jayega. Products, processes, software – sab sikhaya jayega. Aur is training ke liye bhi aapko paisa milega.
• Career Growth: Aage badhne ke mauke hain. Aap Team Leader, Trainer, Quality Analyst bann sakte hain.
• Supportive Culture: Aapko seniors aur team members se help milegi. Aap akela feel nahi karenge.

Shift Timing (Ye Samajh Lena Bahut Zaroori Hai)
“Rotational / US Shift / Night Shift” ka matlab yeh hai:

• US Shift: Yeh fixed rahega. Mostly yeh 6:30 PM to 3:30 AM IST ya 7:00 PM to 4:00 AM IST ke beech koi shift hogi. Kyunki is time America mein subah ka time hota hai.
• Rotational Shift: Isme aapki timing har hafte ya har mahine badal sakti hai. Kabhi night, kabhi evening. Isme flexibility chahiye.
• Weekly Offs: Mostly Saturday-Sunday nahi milenge. Kyunki America mein Saturday-Sunday business chalta hai. Aapko hafte mein do din off milenge, lekin woh Monday-Friday mein se kuch din honge (jaise Tuesday-Wednesday).

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Table Chart: Job Summary at a Glance

Point	Detail
Company Name	Trispoke Managed Services Pvt. Ltd.
Job Title	Customer Support Executive
Job Type	Contract / Full-Time
Location	Remote (Work From Home, Anywhere in India)
Shift Timing	Rotational / US Night Shifts (e.g., 6:30 PM IST to 3:30 AM IST)
Key Work	Solve customer issues via Phone, Email, and Live Chat for international (US) customers.
Who Can Apply?	Freshers (0 Exp) & Experienced (up to 5 yrs). Any Graduate or Undergraduate.
Must-Have Skills	Good English Communication, Problem-Solving, Willingness for Night Shifts.
Technical Setup at Home	Laptop/Desktop + Stable Internet + Headset with Mic + Quiet Room.
Big Benefits	Work From Home, Paid Training, Performance Incentives, Career Growth.
How to Apply	Click the “Easy Apply” button on the job post (likely on LinkedIn or Naukri).
Important Note	Your profile must meet the basic qualifications for the “Easy Apply” to work.

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Frequently Asked Questions (FAQs)

Q1: Main ekdam fresher hoon, koi experience nahi hai. Kya main apply kar sakta hoon?
Ans: Haan, bilkul! Is job ke liye specifically 0-5 years experience likha hai. Matlab company freshers ko bhi hire karna chahti hai. Unki paid training hai jo aapko sab sikhayegi. Bas aapki English communication achchi honi chahiye aur aap night shift ke liye ready hon.

Q2: “Easy Apply” ka kya matlab hai?
Ans: Easy Apply ka matlab hai aapko alag se resume upload karne ki zaroorat nahi hai. Agar aap LinkedIn ya Naukri par ho, toh aapka profile hi resume ka kaam karega. Just ek button click karo aur apply ho jao. Lekin uske liye aapke online profile mein education, skills wagairah sahi se bhara hona chahiye.

Q3: Salary kitni milegi?
Ans: Iska exact figure job post mein nahi diya gaya. Experience ke hisaab se vary karegi. Normally, is tarah ke remote international voice support roles mein:

• Freshers: ₹15,000 – ₹25,000 per month + incentives.
• 1-2 Years Experience: ₹20,000 – ₹35,000 per month + incentives.
• 3-5 Years Experience: ₹30,000 – ₹45,000+ per month + incentives.
  Interview ke time yeh clear ho jayega.

Q4: Training kaise di jayegi? Aur kitne din ki hogi?
Ans: Training bhi online (remote) hi hogi. Aapko video calls par trainers sikhayenge. Training 2 se 4 weeks ki ho sakti hai. Is training period mein bhi aapko stipend ya full salary milegi (yeh confirm karna interview mein).

Q5: Kya mujhe pura din phone calls hi karni hongi?
Ans: Nahi. Job description mein clear likha hai ki Phone, Email, aur Chat – teeno se kaam hoga. Ho sakta hai aapki posting specific “voice process” ya “non-voice process” mein ho. Training ke baad bataya jayega ki aap kya karenge. Lekin generally, mixed hota hai.

Q6: Kya mujhe Saturday-Sunday off milega?
Ans: Mostly nahi. Kyunki aap US customers ke liye kaam kar rahe hain. Unka business Monday-Friday chalता है. Toh aapke offs hafte ke beech mein kuch aur din honge (jaise Tuesday-Wednesday ya Monday-Tuesday). Yeh company aapko bata degi.

Q7: Interview process kya hoga?
Ans: Typically yeh steps honge:

1. Application: Easy Apply click karna.
2. Screening Call: HR aapko call karke basic questions puchega (English check, shift readiness, brief intro).
3. Voice & Communication Assessment: Aapki English speaking test hogi. Kuch sentences padhne ko denge, ya ek mock customer call karayenge.
4. Technical/Operational Interview: Team lead ya manager se interview hoga. Woh aapki problem-solving skills check karenge.
5. Offer Letter: Agar sab achcha gaya, toh offer letter email se aajayega.

Q8: Mujhe apna khud ka laptop lena hoga? Kya company laptop degi?
Ans: Ha, is job post mein clear likha hai: “Personal laptop/desktop with reliable internet connection.” Iska matlab aapko apna khud ka computer use karna hoga. Company software aur access provide karegi, lekin hardware nahi.

Q9: Kya yeh job long-term hai? Contract ka kya matlab hai?
Ans: “Contract” yahan par likely ka matlab yeh hai ki aap Trispoke ke liye kaam karoge, lekin aapka end-client koi US company hogi. Contract renewable hota hai (6 months, 1 year). Agar aapka performance achcha raha, toh contract bar-bar renew hota rahega aur yeh long-term job ban sakti hai. “Full-Time” bhi likha hai, toh permanent role bhi ho sakti hai.

Q10: Agar mera internet disconnect ho gaya call ke beech mein toh?
Ans: Ye ek badi problem hai. Isliye company “reliable internet” maang rahi hai. Aapko best possible connection lena hoga (like broadband). Agar phir bhi kisi emergency mein disconnection ho, toh aapko turant call back karna hoga customer ko aur apologize karna hoga. Lekin agar aisa baar-baar hota hai, toh performance par asar padega.

Final Advice & Warning:

• Fast Apply Karein: 4 hours mein hi 100+ applicants hai. Jaldi apply kar dein.
• Profile Update Karein: “Easy Apply” se pehle, apna LinkedIn/Naukri profile complete karein. Education, skills, photo lagayein.
• Prepare for Night Shifts: Soch lein ki kya aap long term raat ko jag kar kaam kar sakte hain? Apni health ka khayal rakhein.
• Scam Alert: Koi bhi aapse paise nahi maangega. Training fee, security deposit, registration fee – kuch bhi nahi. Agar koi maange, toh woh fraud hai. Asli company aapse paise nahi leti.
• Practice English: Interview se pehle thodi practice kar lein. English news padhein, bolne ki koshish karein.

Yeh ek bahut accha mauka hai freshers ke liye bhi aur experienced logo ke liye bhi ek stable work-from-home job paane ka. Agar aap disciplined hain, achchi English bol lete hain, aur night shifts kar sakte hain, toh zaroor apply kijiye. All the best

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