Virtual Medical Assistant (Day Shift) 2026 Company: CareStream Advisory Group (Partnering with a Leading Telehealth Employer)
Location: Fully Remote (Must be based in the United States)
Position Type: Temporary, Day Shift 2026
Hourly Rate: Up to $28/hour
Posted: 6 hours ago
Industry: Telehealth & Healthcare Services
About CareStream Advisory Group & This Opportunity
First things first—let’s clear up who we are and what this role is about. Virtual Medical Assistant CareStream Advisory Group is not a staffing agency. We are a mission-driven advisory firm with a simple, powerful goal: to connect exceptional healthcare professionals with truly rewarding opportunities that match their philosophy of care. We don’t create the jobs; we rigorously seek out, vet, and validate the best roles from top-tier healthcare employers who are committed to their staff and their patients.
The role you’re looking at today is with one of those employers—a leader in the Telehealth and Healthcare Services space. Through our partnership, we’re helping them find a compassionate, organized, and tech-savvy individual to join their team as a Virtual Medical Assistant / Patient Advocate.
This is a temporary position, but it’s a doorway. It’s an opportunity to step into a high-growth, mission-driven environment, prove your value, and build a path toward potential long-term career growth. You’ll be working during the day, from the comfort of your own home, providing critical support that directly improves patient experiences and clinical workflows.
Why This Isn’t Just Another Job
| The Role | The Impact |
|---|---|
| Temporary Position | Virtual Medical Assistant A foot in the door with a recognized industry leader. This is a trial period for both you and the employer to ensure mutual fit, with a clear path to potential conversion based on performance. |
| Remote Work | Eliminate your commute and work from anywhere with a reliable internet connection. This employer is a Fortune Best Workplace and a Best Workplace for Parents, known for fostering supportive and flexible remote cultures. |
| $28/Hour | A competitive hourly rate that recognizes the skilled, empathetic, and administrative nature of this hybrid role. |
| Day Shift | Predictable, business-hour scheduling that allows for work-life balance. |
| Healthcare Focus | Your work directly contributes to positive patient outcomes and supports overburdened healthcare providers. |
The Employer’s Commitment: A Workplace That Works for You
The company we’re partnering with for this role has been nationally recognized for a reason. They’ve built an environment that values:
- Support & Flexibility: Virtual Medical Assistant They understand life happens. Their remote-first model is designed to empower you to do your best work on a schedule that works.
- Growth & Iteration: This is a fast-paced environment. Change is constant, which means new challenges and new opportunities to learn and advance are always around the corner.
- Impact & Purpose: Every task you complete, every message you triage, helps a patient feel heard and a provider feel supported. You are a vital part of the care continuum.
Your Mission: The Heart of the Role
As a Virtual Medical Assistant / Patient Advocate, you will be the essential bridge between patients and providers in a digital care setting. You are not a clinical decision-maker, but you are a critical facilitator of care. Think of yourself as a concierge of compassion and a master of administrative flow.
Core Responsibilities: What You’ll Be Doing Day-to-Day
1. Be the Patient’s First Point of Contact (The Advocate)
- Provide empathetic, concierge-style service via messaging, answering non-clinical questions about appointments, billing, pharmacy issues, and general program information.
- Act as the patient’s guide, navigating them through the telehealth system with patience and clarity.
- De-escalate concerns with empathy, ensuring every patient feels supported and valued.
2. Empower the Clinical Team (The Assistant)
- Support providers in the “Care Center” by handling all non-clinical administrative tasks, freeing them to focus on medical care.
- Efficiently triage and route patient messages to the appropriate team member (nurse, doctor, billing specialist), ensuring nothing falls through the cracks.
- Assist with the management of prior authorizations for weight management patients, a crucial step in ensuring they receive prescribed medications.
3. Solve Problems Proactively (The Connector)
- Contact pharmacies directly to resolve non-clinical prescription issues (e.g., availability, pickup logistics, simple billing questions).
- Serve as a knowledgeable resource on insurance plans and policies, helping to clarify coverage questions for patients (prior experience here is a major plus).
4. Be the Glue (The Organizer)
- Leverage excellent time management and organizational skills to juggle multiple conversations and tasks in a fast-paced, digital environment.
- Meticulously document interactions and follow-up steps to ensure continuity of care.
Who We’re Looking For: The Ideal Candidate Profile
We are seeking more than just a resume; we are seeking a mindset. The right person for this role thrives on helping others, finds satisfaction in creating order, and remains unflappably positive in a dynamic setting.
Must-Have Qualifications (The Non-Negotiables)
- 1-2 Years of Relevant Experience: You have a proven track record in an administrative, customer-facing, or patient-facing role. You understand professional communication and service.
- The Organizer’s Mind: Excellent time management and organizational skills are in your DNA. You can prioritize a busy inbox and task list without letting details slip.
- The Adaptability Factor: You are adaptable and flexible. Telehealth moves quickly, and protocols evolve. You see change as an opportunity, not an obstacle.
- The Communication Cornerstone: You possess strong interpersonal communication skills. You can convey empathy through written words and collaborate effectively with a remote team.
What Will Make You Stand Out (The Preferred “Pluses”)
While the following are not required, they will distinguish you from other candidates:
- Clinical Adjacent Experience: Certification or experience as a Medical Assistant (MA) or Certified Nursing Assistant (CNA). You understand clinical workflows and terminology.
- Educational Background: A Bachelor’s Degree.
- Proven in Pace: Demonstrated experience in a fast-paced, iterative clinical care role (e.g., in a busy clinic, urgent care, or other dynamic healthcare setting).
- Remote Work Proficiency: Previous success working in a remote or start-up environment where self-motivation and digital communication are key.
- The Gift of the Written Word: Excellent writing skills, with a background in creative writing, healthcare communications, or any field where clear, compassionate, and accurate writing is paramount. Experience with insurance is a significant advantage.
Growth Trajectory: This is a Beginning, Not an End
This temporary role is designed to identify talent. For the right person who demonstrates initiative, skill, and alignment with the company’s mission, this is a launchpad.
Potential Career Path:
Temporary Virtual Medical Assistant → Full-Time Patient Advocate → Team Lead / Care Coordinator → Operations Specialist / Manager
You will be gaining experience in:
- The rapidly expanding field of telehealth
- Patient advocacy and experience optimization
- Healthcare administration and insurance navigation
- Remote collaboration and digital workflow tools
The CareStream Advisory Group Difference: Our Promise to You
Transparency is our core principle. We believe you deserve to know exactly who you’re working with.
- We Are Not Your Employer: CareStream Advisory Group is the connector and advisor. The employer of record for this position is our partner telehealth company.
- We Are Your Advocate: We have vetted this employer for their culture, ethics, and commitment to fair treatment. We only partner with organizations that share our values.
- We Champion Your Privacy & Equality: We prioritize candidate privacy and champion equal-opportunity employment. We are committed to fostering a fair, transparent, and secure hiring environment.
- We Encourage Vigilance: We are so confident in our partners that we encourage you to hold us accountable. If you encounter any practice during the hiring process that seems unfair or opaque, we want to know immediately.
How to Apply & Prepare
Step 1: Self-Evaluate
Review the “Must-Have” qualifications. Do you see yourself in that description? If yes, proceed.
Step 2: Tailor Your Application
When you click “Apply,” ensure your resume highlights:
- Specific examples of customer/patient service and administrative support.
- Instances where you demonstrated adaptability and organization.
- Any healthcare, insurance, or remote work experience (if applicable).
Step 3: Prepare for the Interview
If your experience aligns, be ready to discuss:
- Scenario-Based Questions: “Tell me about a time you dealt with a frustrated customer/patient. What did you do?”
- Skill Demonstration: “How do you manage your time and prioritize tasks when everything is a priority?”
- Motivation: “Why are you interested in telehealth and this hybrid advocate/assistant role?”
A Final Word from CareStream
Healthcare is more than an industry; it’s a calling. It requires heart, resilience, and a dedication to service. This Virtual Medical Assistant / Patient Advocate role sits at the beautiful intersection of human compassion and operational efficiency. It’s for the individual who wants their daily work to mean something, who finds joy in solving problems, and who believes that supporting the supporters is some of the most important work there is.
If you’re ready to use your skills to make a tangible difference in patient care while building a rewarding career with a forward-thinking employer, we urge you to apply.
This is your opportunity to join a mission. Let’s see if it’s the right fit.
Apply Now – Connect with a Top Telehealth Employer
Note: This position is open to applicants located anywhere in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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