Sabse Pehle: Yeh Job Kya Hai
Dosto, aap sab ne Blinkit ka naam suna hoga – 10 minute mein grocery delivery wala app. Ab us app ke delivery partners (jo log order deliver karte hain) ko kabhi kabhi problems hoti hain – jaise order cancel ho gaya, payment sahi nahi aayi, customer ne galat address daal diya, etc. Inki problems solve karne ke liye customer care executive chahiye.
Yeh job Startek (Aegis Customer Support Services Pvt. Ltd.) company de rahi hai. Startek ek BPM/BPO company hai jo doosri companies ke liye customer support handle karti hai. Yahan pe tum Blinkit ke delivery partners ki help karoge – unke phone calls attend karoge aur unki problems solve karoge.
Yeh job permanent work from home (WFH) hai. Tum ghar se kaam karoge. Salary ₹14,400 CTC per month hai (around ₹1.5-1.75 Lacs per annum). Openings 150 hain – bahut saare vacancies hain. Company rating 3.1/5 hai (9.4K reviews ke saath).
Best part? Graduate aur undergraduate dono apply kar sakte hain. Matlab 12th pass bhi apply kar sakte ho. Freshers bhi apply kar sakte ho. Experienced bhi.
Location: Remote, lekin hiring office Lucknow mein hai. Tum kahi bhi India mein rehte ho, kaam kar sakte ho.
Posted: 3 weeks pehle. Applicants already 100+ hain. Openings 150 hain toh abhi bhi mauka hai.
Kyun Yeh Job Khaas Hai?
Pehli baat toh yeh permanent work from home hai – koi future mein office bulane ka tension nahi. Dusra, graduate aur undergraduate dono chalega – 12th pass bhi apply kar sakte ho. Teesra, freshers welcome – koi experience nahi hai toh bhi chalega. Chautha, 150 openings hain – selection chance bahut zyada hai. Paanchwa, on-the-job training milegi – kuch nahi aata toh sikhla denge.
Thoda downside bhi hai – salary thodi kam hai (₹14,400 CTC) aur 6 days working hai (sirf 1 week off). Shift 9 hours ki hai.
Company Ke Baare Mein (About Startek)
Startek (pehle Aegis Customer Support Services Pvt. Ltd. ke naam se jaanti thi) ek BPM/BPO company hai. Inka kaam hai doosri companies ke liye customer support, technical support, aur sales handle karna. Inki rating 3.1/5 hai 9.4K reviews ke saath – thodi average hai, lekin BPO industry mein aisi ratings normal hain.
Yeh company Blinkit ke liye kaam kar rahi hai. Tum technically Startek ke employee hoge, lekin Blinkit ke delivery partners ki help karoge.
Important: Company koi bhi charge nahi leti interview ya joining ke liye. Free joining hai.
Kya Kaam Karna Hoga (Roles & Responsibilities)?
Main simple bhasha mein bata deta hoon ki tumhe roz kya karna hoga:
- Inbound Calls Attend Karna: Blinkit ke delivery partners tumhe phone karenge. Tumhe unke calls attend karne hain. Ye voice process hai – matlab phone pe baat karni hogi.
- Delivery Partner Queries Resolve Karna: Delivery partners ke paas problems aati hain. Jaise:
- Order cancel ho gaya – kyun hua?
- Payment nahi mili – kab milegi?
- Customer ne galat address daal diya – kya karein?
- App mein kuch technical issue aa raha hai
- Delivery complete karne ke baad bhi order pending dikha raha hai
- Issues Ka Solution Dena: Tumhe unki problems sunni hai, samajhni hai, aur solution dena hai. Agar tumhara level se nahi ho raha toh escalate karna hai.
- Company Policies Ke Hisaab Se Reply Dena: Tumhe training mein jo rules aur policies sikhayi jayengi, unke hisaab se hi answers dene hain. Mann se nahi bol sakte.
- Data Entry (Thodi Bohot): Kabhi kabhi call ke baar mein system mein thoda data entry karna padta hai – jaise issue kya tha, resolve kiya ya nahi, etc.
Note: Ye voice process hai – matlab phone pe baat karni hogi. Agar tumhe phone pe baat karne mein hesitation hai, toh yeh job tumhare liye nahi hai.
Eligibility Criteria (Kis Ko Apply Karna Chahiye?)
| Criteria | Requirement |
|---|---|
| Education | Graduate OR Undergraduate (12th pass bhi chalega) |
| Communication Skills | Excellent – English aur Hindi dono acchi honi chahiye |
| Experience | Fresher OR Experienced (0-5 years) |
| Work Mode | Permanent Work From Home |
| Laptop | Minimum 8 GB RAM, Windows 10 (mandatory) |
| Internet | Wi-Fi mandatory (stable connection) |
| Shift | 9 hours shift (8 hours production + 1 hour split breaks) |
| Working Days | 6 days working, 1 rotational week off |
Sabse important: Laptop 8GB RAM aur Windows 10 hona mandatory hai. Agar tumhare paas 4GB RAM wala purana laptop hai, ya MacBook hai, toh apply mat karo. Wi-Fi bhi mandatory hai – mobile hotspot chalega nahi.
Salary Kitni Hai?
Salary ₹14,400 CTC per month hai.
CTC ka matlab kya hota hai? CTC = Cost to Company. Iska matlab yeh nahi ki tumhe ₹14,400 cash in hand milenge. CTC mein PF, insurance, aur doosre components bhi hote hain.
Approximate in-hand salary: ₹12,500 – ₹13,000 per month (approx). Exact calculation company batayegi offer letter mein.
Annual salary: ₹1.5 – ₹1.75 Lacs per annum.
Salary breakdown (approx):
| Component | Amount (approx) |
|---|---|
| Basic Salary | ₹5,000 – ₹6,000 |
| HRA | ₹1,500 – ₹2,000 |
| Other Allowances | ₹3,000 – ₹4,000 |
| PF (Employee share) | ₹1,000 – ₹1,200 |
| Professional Tax | ₹200 |
| In-hand Salary | ₹12,500 – ₹13,000 |
Note: CTC ₹14,400 mein se kuch amount PF mein jaata hai jo tumhe retirement pe milega. Kuch tax chala jaata hai.
Shifts aur Timings Kya Hain?
- Shift duration: 9 hours
- Production time: 8 hours (actual call handling)
- Breaks: 1 hour split into 2-3 small breaks (lunch, tea, etc.)
- Working days: 6 days per week
- Week off: 1 rotational week off (Sunday fixed nahi hai, kabhi bhi ho sakta hai)
Timings: Exact timings nahi likhi hai, but BPO mein generally rotational shifts hote hain – kabhi morning shift, kabhi evening shift, kabhi night shift. Interview mein puch lena.
Interview Process (Kaise Select Hoge?)
Company mein 5 rounds hain interviews ke. Haan, 5 rounds! Thoda lamba process hai. Lekin vacancies 150 hain toh chances acche hain.
Round 1: HR Evaluation
- HR tumse basic baat karega – introduction, communication check, basic details.
- Puchenge: “Tell me about yourself”, “Why do you want this job”, “Are you comfortable with voice process”, “Do you have laptop with 8GB RAM and Windows 10”, “Do you have Wi-Fi”, etc.
Round 2: Operations Evaluation L1
- Operations team ka pehla round.
- Communication skills aur problem-solving skills check hongi.
- Ek mock situation de sakte hain – jaise “Agar delivery partner phone kare ki uska payment nahi aaya, toh aap kya bolenge?”
Round 3: Operations Evaluation L2
- Operations team ka doosra round – thoda deeper.
- Thoda mushkil questions ho sakte hain.
- Aapki patience aur attitude check karenge.
Round 4: Versant Test
- Versant ek automated English test hai.
- Phone pe ya computer pe hoga.
- Usmein sunna, bolna, reading, grammar – sab check hota hai.
- Ye thoda tough ho sakta hai agar English kamzor hai.
Round 5: Client Evaluation
- Blinkit ki taraf se evaluation.
- Final round.
- Agar yeh pass kar liya, toh selection confirm.
Important: Company koi bhi charge nahi leti interview ya joining ke liye. Agar koi paisa maange toh woh fraud hai.
Laptop aur Internet Requirements (Very Important!)
| Requirement | Minimum Specification |
|---|---|
| RAM | 8 GB (mandatory) |
| Operating System | Windows 10 (mandatory) – Mac/Linux not allowed? |
| Internet | Wi-Fi mandatory (stable connection) |
| Webcam | Probably required for interviews and training |
| Headset | Recommended for calls |
Why 8GB RAM? Company ka software probably heavy hai. 4GB RAM mein hang ho sakta hai.
Why Windows 10? Mac ya Linux pe company ka software chalta hai ya nahi, confirm nahi hai. Agar tumhare paas Mac hai toh interview mein puch lena.
Why Wi-Fi mandatory? Mobile hotspot unstable hota hai. Calls drop ho sakte hain. Isliye company wi-fi force kar rahi hai.
Training Kaisi Hogi?
On-the-job training milegi. Matlab pehle kuch din (maybe 2-4 weeks) training hogi. Training mein sikhaenge:
- Blinkit ka system kaise use karna hai
- Delivery partners ki common problems kya hoti hain
- Unka solution kya hai
- Company policies kya hain
- Call handling etiquette
- Data entry kaise karni hai
Training ke dauran bhi salary milegi (usually full salary ya thoda kam). Interview mein confirm kar lena.
Pros and Cons (Fayde aur Nuksan)
✅ Pros (Fayde):
- Permanent work from home – ghar se kaam, kahi jaana nahi
- Graduate aur undergraduate dono chalega – 12th pass bhi apply kar sakte ho
- Freshers welcome – experience nahi chahiye
- 150 openings – selection chance bahut zyada
- On-the-job training – kuch nahi aata toh sikhla denge
- Free joining – koi fees nahi
- Blinkit brand – accha company name resume mein lagega
- No commute – petrol, time, paisa sab bachao
❌ Cons (Nuksan):
- Salary kam hai – ₹14,400 CTC, in-hand approx ₹12,500-13,000
- 6 days working – sirf 1 day off, bahut thakaan ho sakti hai
- 9 hours shift – lamba kaam hai
- Voice process – phone pe baat karni hai, log gussa bhi hote hain
- Rotational week off – Sunday off nahi milega
- 5 rounds of interview – lamba process hai
- 8GB RAM + Windows 10 + Wi-Fi mandatory – sabke paas nahi hota
- BPO job – thoda monotonous ho sakta hai
- Company rating 3.1/5 – average hai
- Rotational shifts – kabhi subah, kabhi raat, kabhi shaam
Table Chart: Ek Nazar Mein Poori Job
| Topic | Details |
|---|---|
| Job Title | Customer Care Executive WFH (Blinkit Voice) |
| Company Name | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Company Rating | 3.1/5 (9.4K reviews) |
| Work Mode | Permanent Work From Home (Remote) |
| Job Type | Full Time, Permanent |
| Experience Needed | 0 – 5 years (Freshers welcome) |
| Education | Graduate OR Undergraduate (12th pass can apply) |
| Salary (Monthly CTC) | ₹14,400 per month |
| Salary (Annual) | ₹1.5 – ₹1.75 Lacs P.A. |
| Openings | 150 |
| Applicants | 100+ (as of now) |
| Posted | 3 weeks ago |
| Hiring Office Location | Lucknow (Job is remote) |
| Role Category | Voice / Blended |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Working Days | 6 days per week |
| Week Off | 1 rotational week off |
| Shift Duration | 9 hours (8 hours production + 1 hour split breaks) |
| Laptop Requirement | Minimum 8GB RAM, Windows 10 (mandatory) |
| Internet Requirement | Wi-Fi mandatory (no mobile hotspot) |
| Interview Rounds | 5 rounds (HR, Ops L1, Ops L2, Versant, Client) |
| Training | On-the-job training provided |
| Fees | No charges for interview or joining |
| Best For | Freshers, 12th pass, students, work from home seekers |
Frequently Asked Questions (FAQ)
Sawaal 1: Kya main 12th pass apply kar sakta hoon?
Jawaab: Haan, bilkul. Job description mein likha hai “Graduate & Undergraduate” aur “UG: Graduation Not Required”. Matlab 12th pass bhi apply kar sakte ho.
Sawaal 2: Kya mujhe experience chahiye?
Jawaab: Nahi chahiye. Freshers welcome hai. 0-5 years likha hai.
Sawaal 3: Salary kitni hai exactly?
Jawaab: ₹14,400 CTC per month. In-hand approx ₹12,500-₹13,000 per month aayega (after PF and tax deductions). Exact amount offer letter mein pata chalega.
Sawaal 4: Kya yeh completely work from home hai? Kabhi office nahi bulayenge?
Jawaab: Job description mein “Permanent Work from Home” likha hai. Toh abhi ke liye complete WFH hai. Lekin company future mein policy change kar sake hai – interview mein confirm kar lena.
Sawaal 5: Kya mujhe apna laptop chahiye? Company dega kya?
Jawaab: Apna laptop chahiye. Company provide nahi karegi. Laptop mein 8GB RAM aur Windows 10 hona mandatory hai. Mac ya Linux allowed hai ya nahi – puch lena.
Sawaal 6: Kya mobile hotspot se kaam chal sakta hai?
Jawaab: Nahi. Wi-Fi mandatory hai. Mobile hotspot unstable hota hai aur calls drop ho sakte hain.
Sawaal 7: Interview process kaise hai? Itne saare rounds kyun hain?
Jawaab: 5 rounds hain – HR, Operations L1, Operations L2, Versant Test, Client Evaluation. BPO companies mein yeh normal hai kyunki unhe guarantee chahiye ki tum accha kaam karoge.
Sawaal 8: Versant test kya hota hai?
Jawaab: Versant ek automated English test hai. Phone ya computer pe hota hai. Usme tumhe sunna, bolna, read karna, aur grammar check karna hota hai. Thoda tough hai agar English kamzor hai.
Sawaal 9: Kya yeh voice process hai ya non-voice?
Jawaab: Voice process hai. Tumhe phone pe delivery partners se baat karni hogi. Calls attend karne honge.
Sawaal 10: Kya weekend off milta hai?
Jawaab: 1 rotational week off milta hai. Iska matlab Sunday fix nahi hai. Kabhi Monday off, kabhi Tuesday, kabhi Sunday – rotation mein badalta rahega.
Sawaal 11: Shift timings kya hain?
Jawaab: Exact timings nahi likhi hai. BPO mein generally rotational shifts hote hain – morning, evening, night. Interview mein puch lena.
Sawaal 12: Kya training milegi? Paid hai ya unpaid?
Jawaab: On-the-job training milegi. Training bhi paid hoti hai usually. Exact details interview mein confirm karo.
Sawaal 13: Kya company trustworthy hai?
Jawaab: Startek ek listed company hai. 3.1/5 rating hai 9.4K reviews ke saath. Genuine company hai. Lekin BPO industry mein salary aur working conditions expected mat rakhna bahut acchi.
Sawaal 14: Kya isme koi fees deni padti hai?
Jawaab: Nahi. Job description mein clearly likha hai “Startek does not charge any amount for interview or Joining” aur “We do cost free Joining”. Agar koi paisa maange toh fraud hai.
Sawaal 15: Kya main student hoon, college jaata hoon. Apply kar sakta hoon?
Jawaab: Mushkil hai. Ye full-time job hai (6 days working, 9 hours shift). College ke saath manage karna mushkil hoga. Distance learning se kar rahe ho toh soch sakte ho.
Sawaal 16: Kya main doosri job kar sakta hoon saath mein?
Jawaab: Nahi. Full-time job hai. Agreement mein probably doosri job allowed nahi hogi.
Sawaal 17: Kya mujhe English bahut acchi aani chahiye?
Jawaab: Haan. “Excellent Communication Skills” likha hai. Versant test bhi hai jo English check karega. Hindi bhi aani chahiye kyunki delivery partners Hindi bhi bolte hain. Dono languages strong hone chahiye.
Sawaal 18: Kya mere paas 4GB RAM wala laptop hai. Chalega?
Jawaab: Nahi. 8GB RAM mandatory hai. Company clearly likha hai. Agar tum 4GB ke saath apply karoge toh reject ho jaoge.
Sawaal 19: Kya mere paas MacBook hai. Windows 10 nahi hai. Chalega?
Jawaab: Job description mein Windows 10 likha hai. Mac allowed hai ya nahi – clear nahi hai. Interview mein puch lena. Agar mana kare toh VMware ya dual boot se Windows install karna padega.
Sawaal 20: Hiring office Lucknow mein hai. Kya mujhe Lucknow jaana padega?
Jawaab: Nahi. Job remote hai. Hiring office bas location hai. Tum kahi bhi India mein ho, apply kar sakte ho. Interview online hoga.
Sawaal 21: Kya mere paas webcam hona chahiye?
Jawaab: Likha toh nahi hai, but interviews aur training ke liye probably chahiye hoga. Rakhna better hai.
Sawaal 22: Kya cab facility hai work from home mein?
Jawaab: WFH mein cab ki zaroorat hi nahi hai. Ghar se kaam hai.
Sawaal 23: Kya yeh job ke liye PF katenga?
Jawaab: Haan, CTC mein PF component hota hai. Isliye in-hand salary thodi kam hoti hai.
Sawaal 24: Kya main Lucknow mein rehta hoon. Koi advantage hoga?
Jawaab: Advantage nahi hai. Job remote hai. Lekin agar kabhi office bulaya toh Lucknow walon ke liye aasan hoga.
Sawaal 25: Kya yeh job Blinkit ki hai ya Startek ki?
Jawaab: Tum Startek ke employee hoge. Lekin Blinkit ke delivery partners ki help karoge. Startek Blinkit ka client hai.
Meri Aakhri Salah (Conclusion)
Dekho dosto, Customer Care Executive WFH (Blinkit Voice) yeh job un logo ke liye hai jo:
- Ghar se kaam karna chahte hain
- 12th pass ya graduate hain
- Freshers hain ya kam experience hai
- Phone pe baat karne mein comfortable hain
- English aur Hindi dono acchi bolte hain
- Unke paas 8GB RAM wala laptop aur wi-fi hai
Salary ₹12,500-13,000 per month hai – zyada nahi hai, lekin ghar se kaam hai toh commuting cost nahi hai. 6 days working hai – thoda mushkil hai, lekin BPO mein yahi hota hai.
Apply karo agar:
- Tumhare paas 8GB RAM + Windows 10 laptop hai
- Tumhare paas stable wi-fi hai
- Tumhe phone pe baat karne mein koi problem nahi hai
- Tum 9 hours shift aur 6 days working adjust kar sakte ho
- Tum freshers ho aur experience lena chahte ho
- Tumhe koi aur better opportunity nahi mil rahi hai
Apply mat karo agar:
- Tumhare paas 4GB RAM wala laptop hai
- Tumhare paas stable wi-fi nahi hai
- Tumhe phone pe baat karne mein hesitation hai
- Tum night shift nahi kar sakte
- Tum zyada salary chahte ho
- Tum Sunday off chahte ho
Interview ke liye practice karo: “Tell me about yourself”, “Why do you want to work in BPO”, “Are you comfortable with voice process”, “What will you do if a customer is angry” – yeh sab common questions hain.
Good luck dosto! 150 vacancies hain, mauka hai. Apply karo aur apna career shuru karo. 😊
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