Sabse Pehle: Yeh Job Kya Hai?
Dosto, Zomato ka naam sabne suna hai! Food delivery, restaurant booking, aur bahut kuch. Zomato ke customers ko kabhi kabhi problems hoti hain – order late ho gaya, galat item aa gaya, payment issue ho gaya, etc. Unki problems solve karne ke liye customer support executive chahiye.
Yeh job Zomato ke liye customer support hai, lekin hiring Trove Consulting kar raha hai. Trove ek placement consultancy hai jo Zomato ke liye candidates hire kar rahi hai.
Salary: ₹25,000 – ₹27,000 CTC per month (₹2.5-3.5 Lacs per annum)
Experience: 0-5 years – matlab freshers bhi apply kar sakte ho!
Openings: 31 vacancies hain! Bahut saare mauke hain.
Work Mode: Work From Home – ghar se kaam!
Hiring office: Bangalore mein hai, lekin job remote hai – tum kahi bhi India mein rehte ho, apply kar sakte ho!
Posted: 2 days pehle. Applicants already 100+ hain, lekin 31 openings hain toh abhi bhi chance hai.
Education: PUC (12th pass) ya Graduate – Graduation Not Required!
Kyun Yeh Job Khaas Hai?
| Fayda | Detail |
|---|---|
| Zomato Company | India ka biggest food delivery brand – resume mein bahut accha lagega |
| Work From Home | Ghar se kaam, office ka tension nahi |
| 31 Openings | Selection chance bahut zyada! |
| Freshers Welcome | Experience nahi chahiye |
| PUC/12th Pass Chalega | Graduation mandatory nahi hai |
| Good Salary | ₹25,000-27,000 CTC + incentives maybe |
| 24/7 Rotational Shifts | Flexible, lekin night shift bhi hoga |
Company Ke Baare Mein (Zomato + Trove Consulting)
Zomato – India ki number 1 food delivery and restaurant discovery platform. 2008 mein start hui, ab international level ki company hai. Zomato ke customer support team ka kaam hai customers ki problems solve karna.
Trove Consulting – Ye ek placement consultancy hai jo Zomato ke liye candidates hire kar rahi hai. Hiring office Bangalore mein hai, lekin job remote hai.
Important Note: Consultancy kabhi kabhi fees leti hai. Lekin genuine consultancy candidate se paisa nahi leti. Apply karte waqt confirm kar lena ki koi fees toh nahi maang rahe.
Kya Kaam Karna Hoga (Job Responsibilities)
Main simple bhasha mein bata deta hoon:
- Customer Calls Attend Karna: Zomato ke customers tumhe phone karenge. Unki calls attend karni hai. Voice process hai – matlab phone pe baat karni hogi.
- Customer Problems Solve Karna: Customers ke paas problems aati hain:
- Order late ho gaya – kyun hua?
- Galat item aa gaya – refund ya replacement?
- Payment cut gaya lekin order nahi hua
- Restaurant ne cancel kar diya order
- Zomato Pro/membership related issues
- English aur Hindi Dono Mein Baat Karna: Zomato ke customers Hindi aur English dono bolte hain. Tumhe dono languages acchi aani chahiye.
- Versant Score 5 ya 6: Job ke liye Versant test dena hoga. Versant ek English test hai jo automatically check karta hai. Score 5 ya 6 chahiye.
- 24/7 Rotational Shifts: Zomato 24×7 kaam karta hai. Tumhe kabhi morning shift, kabhi evening shift, kabhi night shift – rotational mein kaam karna hoga.
Eligibility Criteria (Kis Ko Apply Karna Chahiye?)
| Criteria | Requirement |
|---|---|
| Education | PUC (12th pass) or Graduate – Graduation NOT required |
| Experience | 0 – 5 years (Freshers welcome) |
| Communication | Excellent English and Hindi |
| Versant Score | 5 or 6 (test dena hoga) |
| Work Mode | Work From Home |
| Shifts | 24/7 rotational – 9 hours shift |
| Laptop | Windows 11, 8GB RAM, i7 processor |
| Power Backup | Mandatory (battery backup for laptop) |
🖥️ Laptop Requirements – BAHUT IMPORTANT!
Ye sabse important condition hai! Zomato ke customer support software heavy hai. Isliye unhe accha laptop chahiye.
| Requirement | Minimum Specification | Kyun? |
|---|---|---|
| Operating System | Windows 11 (NOT Windows 10) | Company software latest version chahiye |
| RAM | 8 GB (mandatory) | Software smooth chalta hai |
| Processor | i7 (Intel Core i7) | Fast processing ke liye |
| Power Backup | Mandatory | Bijli gayi toh kaam band? Nahi chalega |
Agar tumhare paas Windows 10 hai, ya 4GB RAM hai, ya i3/i5 processor hai – toh apply MAT karo. Company strict hai.
i7 processor ka matlab? Intel Core i7 – yeh ek powerful processor hai. Gaming laptops mein aata hai, ya high-end business laptops mein.
Power backup ka matlab? Tumhare paas UPS ya laptop ki battery backup honi chahiye. Bijli gayi toh bhi kaam band nahi hona chahiye.
Versant Test Kya Hai?
Versant ek automated English test hai. Computer tumse baat karega aur tumhari English check karega.
Test mein kya hota hai?
- Sentence repeat karna: Computer kuch bolega, tumhe wahi repeat karna hai
- Questions answer karna: Computer sawaal puchega, tumhe answer dena hai
- Sentence read karna: Screen par sentence dikhega, tumhe use read karna hai
- Grammar and vocabulary: Fill in the blanks type questions
Score 5 ya 6 ka matlab? Versant score 5 ya 6 ka matlab good English. Score 5 is “Intermediate”, Score 6 is “Upper Intermediate”.
Agar score 5 se kam aaya toh select nahi hoge.
Practice kaise karein? YouTube par “Versant test practice videos” search karo. Thoda practice kar lena.
Salary Kitni Hai?
| Experience | Monthly CTC |
|---|---|
| Freshers (0 experience) | ₹25,000 CTC |
| 6 months – 1 year experience | ₹26,000 CTC |
| 1+ year experience | ₹27,000 CTC |
CTC ka matlab? Cost to Company. Isme PF, insurance, etc. components hote hain.
In-hand salary approx:
| CTC | In-hand (approx) |
|---|---|
| ₹25,000 | ₹21,000 – ₹22,000 |
| ₹26,000 | ₹22,000 – ₹23,000 |
| ₹27,000 | ₹23,000 – ₹24,000 |
Extra benefits? Job post mein incentives ka mention nahi hai, lekin BPO jobs mein generally incentives milte hain performance ke hisaab se.
Shifts Aur Timings Kya Hain?
- Shift duration: 9 hours
- Rotational shifts: 24/7 – matlab kabhi morning (6am-3pm), kabhi evening (2pm-11pm), kabhi night (10pm-7am)
- Week off: Generally 1 rotational week off
- Working days: 5 or 6 days – job post mein confirm nahi hai
Night shift ana hai? Haan, night shift aayega. Zomato 24×7 hai. Agar tum night shift nahi kar sakte, toh apply mat karo.
System Configuration – Detailed Check
Agar tum apply karna chahte ho, toh pehle confirm karo ki tumhara system EXACTLY yeh requirements meet karta hai:
| Component | Requirement | Aapke paas? |
|---|---|---|
| Windows 11 | ✅ Yes | ⬜ |
| 8GB RAM | ✅ Yes | ⬜ |
| i7 Processor | ✅ Yes (i7 only, i5 not allowed) | ⬜ |
| Power Backup | ✅ Yes (UPS or good battery) | ⬜ |
| Webcam | Probably required for interview | ⬜ |
| Headset | Recommended for calls | ⬜ |
| Wi-Fi/Broadband | Stable connection | ⬜ |
Agar kisi bhi requirement mein ❌ hai, toh apply MAT karo. Baad mein reject ho jaoge.
Apply Kaise Karein?
Apply karne ke liye call ya WhatsApp karo Alveena ko.
Contact: Alveena – 9651923395
Kaise baat karein:
- Call karo ya WhatsApp message karo
- Bolo – “Hello, maine aapki Zomato Work From Home job post dekhi. Mujhe apply karna hai.”
- Woh poochhengi – qualification, experience, laptop configuration.
- Agar sab sahi raha toh aage ka process batayengi.
Warning: Koi fees mat dena – genuine job placement ke liye company candidate se paisa nahi leti.
Interview Process Kaisa Hoga?
Job post mein detailed process nahi likha, lekin Zomato/BPO jobs mein generally yeh hota hai:
Round 1: HR Call
- Basic details – name, qualification, experience
- Laptop configuration check
- Versant test schedule
Round 2: Versant Test
- English ka automated test
- Score 5 ya 6 chahiye
Round 3: Operations Interview
- Communication check
- Customer handling situation questions
Round 4: Zomato Interview (maybe)
- Final round
Pros and Cons (Fayde aur Nuksan)
✅ Pros (Fayde):
- Zomato brand name – Resume mein bahut accha lagega
- Work From Home – Ghar se kaam, commuting cost zero
- 31 openings – Selection chance zyada
- Freshers welcome – Experience nahi chahiye
- PUC/12th pass chalega – Graduation mandatory nahi
- Good salary – ₹25,000-27,000 CTC
- Learning opportunity – Customer support skills seekhoge
❌ Cons (Nuksan):
- High laptop requirements – Windows 11, i7, 8GB RAM – bahut specific hai
- Night shifts – 24/7 rotational, night shift aayega
- Versant test mandatory – Score 5 or 6 chahiye (thoda tough)
- Power backup mandatory – Bijli gayi toh problem
- Consultancy hiring – Trove Consulting hai, confirm karna fees toh nahi
- CTC hai, in-hand kam – ₹25,000 CTC mein in-hand ₹21-22K aayega
Table Chart: Ek Nazar Mein Poori Job
| Topic | Details |
|---|---|
| Job Title | Customer Support – Zomato Work From Home |
| Company | Zomato (hiring via Trove Consulting) |
| Work Mode | Work From Home (Remote) |
| Job Type | Full Time, Permanent |
| Experience | 0 – 5 years (Freshers welcome) |
| Education | PUC (12th pass) or Graduate – Graduation NOT required |
| Salary (Freshers) | ₹25,000 CTC per month |
| Salary (6-12 months exp) | ₹26,000 CTC per month |
| Salary (1+ year exp) | ₹27,000 CTC per month |
| Annual Salary | ₹2.5 – ₹3.5 Lacs P.A. |
| Openings | 31 |
| Applicants | 100+ |
| Posted | 2 days ago |
| Hiring Office Location | Bangalore (Job is remote) |
| Process | Voice Process (Customer Support) |
| Shifts | 24/7 Rotational (9 hours shift) |
| Language | English & Hindi |
| Versant Score | 5 or 6 required |
| Laptop Requirement | Windows 11, 8GB RAM, i7 processor |
| Power Backup | Mandatory |
| Contact HR | Alveena – 9651923395 |
| Role | Customer Success Associate |
| Industry | BPM / BPO |
| Best For | 12th pass, freshers, good English speakers, night shift comfortable |
Frequently Asked Questions (FAQ)
Sawaal 1: Kya main 12th pass apply kar sakta hoon?
Jawaab: Haan, bilkul. Job post mein likha hai “PUC/Graduate” aur “UG: Graduation Not Required”. 12th pass apply kar sakte ho.
Sawaal 2: Kya mujhe experience chahiye?
Jawaab: Nahi chahiye. Freshers welcome hai. Salary ₹25,000 hai freshers ke liye.
Sawaal 3: Kya mujhe night shift karna hoga?
Jawaab: Haan. 24/7 rotational shifts hai – matlab kabhi morning, kabhi evening, kabhi night shift. Night shift comfortable hona chahiye.
Sawaal 4: Kya mere paas Windows 10 laptop hai. Chalega?
Jawaab: Nahi. Company ne Windows 11 mandatory likha hai. Windows 10 allowed nahi hai.
Sawaal 5: Kya i5 processor chalega?
Jawaab: Nahi. i7 processor mandatory hai. i3, i5 allowed nahi hai.
Sawaal 6: 4GB RAM chalega?
Jawaab: Nahi. 8GB RAM mandatory hai.
Sawaal 7: Versant test kya hai? Score 5 ya 6 kya hota hai?
Jawaab: Versant ek automated English test hai. Score 5 ya 6 ka matlab aapki English “good” hai. Thoda tough hai, practice karo.
Sawaal 8: Salary kitni hai exactly?
Jawaab: Freshers: ₹25,000 CTC, Experienced: ₹26,000-27,000 CTC. In-hand approx ₹21,000-24,000 aayega.
Sawaal 9: Kya yeh Zomato ki direct hiring hai?
Jawaab: Nahi. Trove Consulting ke through hai. Trove Zomato ke liye candidates hire kar raha hai.
Sawaal 10: Kya isme koi fees deni padti hai?
Jawaab: Nahi deni chahiye. Genuine job placement free hoti hai. Agar koi bole “registration fees” – toh mat do.
Sawaal 11: Kya main student hoon, college jaata hoon. Apply kar sakta hoon?
Jawaab: Nahi. Ye full-time job hai (rotational shifts 9 hours). College ke saath manage karna mushkil hai.
Sawaal 12: Power backup ka kya matlab hai?
Jawaab: Bijli gayi toh aapka laptop aur internet band nahi hona chahiye. UPS ya acchi laptop battery chahiye.
Sawaal 13: Kya main Bangalore mein rehta hoon. Advantage hoga?
Jawaab: Hiring office Bangalore hai, lekin job remote hai. Koi advantage nahi hai.
Sawaal 14: Interview process kaisa hai?
Jawaab: Likha nahi hai. Generally HR call + Versant test + Operations interview. Alveena ko call karo, woh batayengi.
Sawaal 15: Kya yeh voice process hai?
Jawaab: Haan, voice process hai. Phone pe customers se baat karni hogi.
Sawaal 16: Week off kab milega?
Jawaab: Job post mein nahi likha. Generally 1 rotational week off. Interview mein puch lena.
Sawaal 17: Kya mujhe apna laptop chahiye? Company dega?
Jawaab: Apna laptop chahiye. Company provide nahi karegi. WFH hai toh apna system chahiye.
Sawaal 18: Kya company trustworthy hai?
Jawaab: Zomato brand hai, lekin hiring Trove Consulting ke through hai. Genuine lag raha hai, lekin fees mat dena aur offer letter zaroor padhna.
Sawaal 19: Kya main fresher hoon, apply kar sakta hoon?
Jawaab: Haan, bilkul. Freshers ke liye ₹25,000 CTC hai.
Sawaal 20: Kaise apply karein?
Jawaab: Alveena ko call karo ya WhatsApp karo: 9651923395
Apply Karne Se Pehle Checklist
| Checklist Item | Status |
|---|---|
| 12th pass / graduate ho? | ⬜ Yes / No |
| English aur Hindi dono acchi hai? | ⬜ Yes / No |
| Night shift comfortable hai? | ⬜ Yes / No |
| Laptop mein Windows 11 hai? | ⬜ Yes / No |
| Laptop mein 8GB RAM hai? | ⬜ Yes / No |
| Laptop mein i7 processor hai? | ⬜ Yes / No |
| Power backup hai (UPS/good battery)? | ⬜ Yes / No |
| Versant test de sakte ho (English practice)? | ⬜ Yes / No |
Agar sab ✅ hai, toh apply karo!
Warning Signs – Dhyaan Rakhna
- Fees na maange: Agar Alveena ya koi bole “₹500 registration fees” – scam hai. Genuine company job ke liye fees nahi maangti.
- Laptop requirements strict hain: Agar Windows 10, i5, 4GB RAM hai toh apply mat karo – baad mein reject ho jaoge.
- Night shift prepare raho: 24/7 rotational hai. Agar raat ko neend nahi aati toh mat apply karo.
- Versant test practice karo: YouTube pe practice videos dekho. Score 5 se kam aaya toh reject.
Meri Aakhri Salah (Conclusion)
Dosto, Zomato Customer Support – Work From Home yeh job un logo ke liye hai jo:
- 12th pass ya graduate hain
- English aur Hindi dono acchi bolte hain
- Night shift comfortable hai
- Unke paas Windows 11, i7 processor, 8GB RAM wala laptop hai
- Power backup hai (UPS ya acchi battery)
Salary ₹25,000-27,000 CTC hai – in-hand ₹21,000-24,000 aayega. Zomato brand hai, resume mein bahut accha lagega. 31 openings hain, selection chance accha hai.
Apply karte waqt yeh cheezein yaad rakho:
- Koi fees mat dena
- Laptop configuration pehle check kar lena (Windows 11, i7, 8GB)
- Versant test ke liye practice karo
- Night shift comfortable honi chahiye
Contact Alveena: 9651923395 – call karo ya WhatsApp karo.
Good luck dosto! Ghar baithe Zomato ke liye kaam karo, paisa kamao! 😊
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