Namaste dosto! Aaj hum baat karenge ek golden opportunity ki un logo ke liye jo phone pe baat nahi karna chahte lekin customer service mein kaam karna chahte hain. Yeh Chat Process hai – matlab aapko type karna hai, bolna nahi. Company ek Indian MNC hai (multinational company). Hiring kar rahi hai Angel Consultants ke through.
Yeh job work from home hai, permanent hai, aur graduation nahi chahiye. Salary ₹20,000 tak hai. Aapko bas excellent English aani chahiye, apna laptop hona chahiye, aur WiFi connection hona chahiye.
Main aapko har ek choti baat bataunga – kya kaam hai, kitni salary hai, kaise apply karein, chat process kya hota hai, interview kaise hoga, sab kuch.
1. Yeh Kaam Hai Kya? (Job Role Samjho Bilkul Simple Bhasha Mein)
Dosto, chat process ka matlab hota hai – aap type karke customers ki help karoge. Jaise aapne kabhi Flipkart, Amazon, ya Zomato par chat support dekhi hogi – waha ek pop-up aata hai “Chat with us”. Aap usme likhte ho “Mera order nahi aaya”, aur waha ek operator aapko reply karta hai. Woh operator aap ho sakte ho.
Is job mein:
- Aapko phone nahi uthana hai.
- Aapko voice call nahi karni hai.
- Aapko type karna hai – customers ke questions ka answer likhna hai.
- Zyada tar customer service hai – jaise koi problem solve karna, information dena, complaint record karna.
Chat process ke fayde:
- Awaaz acchi hona zaroori nahi.
- Accent ki tension nahi.
- Ghar ke mahaul mein kaam kar sakte ho.
- Raat ko bhi agar shift hai toh phone pe baat karne ka pressure nahi.
Company kiski hai?
Post mein likha hai “Indian MNC Company” – matlab ek badi Indian company jo multiple countries mein kaam karti hai. Naam nahi likha hai, lekin Angel Consultants hiring kar rahe hain, jo ek consultancy hai.
Salary: ₹20,000 tak (1-2.5 Lacs per annum – matlab 1.5 lakh se lekar 2.5 lakh saal, lekin upar 20k mahina likha hai)
2. Eligibility – Kaun Apply Kar Sakta Hai?
Company ne kuch requirements likhi hain. Main simple language mein samjhata hoon.
| Criteria | Details |
|---|---|
| Experience | 0 – 5 saal (freshers se lekar experienced tak sab apply kar sakte hain) |
| Education | Graduation NOT required (10th, 12th pass, fail, sab chalega) |
| English | Excellent English speaking aur writing aani chahiye |
| Laptop | Apna laptop ya desktop hona chahiye |
| Internet | Apna WiFi ya stable internet connection |
| Location | Remote (Company ka hiring office Delhi/NCR mein hai, lekin kaam ghar se – whole India se apply kar sakte ho) |
| Age | Koi limit nahi likhi (generally 18-35 years) |
| Gender | Male, female, sab apply kar sakte hain |
| Shift | Likha nahi, but BPO mein generally rotational shift hoti hai (day/night dono ho sakte hain) |
Skills required (as per job post):
- Excellent English speaking (likhna bhi aana chahiye)
- Own laptop
- Own wifi connection
- Customer service understanding (sikha denge)
Sabse important: Aapko fast typing aani chahiye. Kyuki chat process mein customer ko turant reply karna hota hai. Agar aap dheere type karoge toh customer frustrated ho jayega.
3. Salary – Kitna Paisa Milega?
Company ne likha hai – “Salary up to 20000” aur “1-2.5 Lacs P.A.”
| Experience / Skill Level | Monthly Salary | Yearly Salary |
|---|---|---|
| Fresher (no experience) | ₹12,000 – ₹15,000 | ₹1.44L – ₹1.8L |
| Some experience (6 months – 1 year) | ₹15,000 – ₹18,000 | ₹1.8L – ₹2.16L |
| Experienced (1-5 years) | ₹18,000 – ₹20,000 | ₹2.16L – ₹2.5L |
Note: “Up to 20000” likha hai, matlab maximum ₹20,000 mil sakta hai. Sabko nahi milega. Experience aur typing speed par depend karega.
Salary structure kya hoga?
- In-hand salary – PF aur tax kaatne ke baad jo bache.
- Generally BPO mein salary breakup hota hai – basic + conveyance + other allowances.
Example: Agar company ne ₹18,000 diya toh in-hand ₹15,000-16,000 aa sakta hai.
Permanent employment likha hai – matlab yeh contractual nahi hai, full time permanent job hai. PF, medical benefits milenge (company policy par depend karta hai).
4. Chat Process Kya Hota Hai? (Non-Voice Job)
Yeh job Non-Voice category mein aati hai. Matlab aapko bolna nahi hai, likhna hai.
Chat process mein aapko kya karna hoga:
| Customer kya karega | Aap kya karoge |
|---|---|
| Customer likhega – “Mera order cancel karo” | Aap type karoge – “Sure, please share your order ID” |
| Customer likhega – “Mera paisa kab wapas aayega?” | Aap type karoge – “Your refund will be processed in 5-7 business days” |
| Customer likhega – “Tum log useless ho” | Aap type karoge – “I understand your frustration. Let me help you resolve this” |
Kaam hai:
- Customer ke messages ka turant jawab dena
- Problem solve karna
- Information dena
- Complaint record karna
- Kabhi kabhi tickets create karna system mein
Chat process ke types:
- Customer support chat – existing customers ki help
- Sales chat – naye customers ko product bechna
- Technical chat – technical problems solve karna
Is job mein shayad customer support chat hai.
5. Table Chart – Ek Nazar Mein Sab Kuch
| Category | Details |
|---|---|
| Company | Indian MNC Company (Name not disclosed) |
| Hiring Agency | Angel Consultants |
| Job Role | Chat Support / Chat Process |
| Job Type | Work From Home (Remote) – Permanent, Full Time |
| Salary (Monthly) | Up to ₹20,000 |
| Salary (Annual) | ₹1,00,000 – ₹2,50,000 (1-2.5 LPA) |
| Experience | 0 – 5 years (Freshers welcome) |
| Education | Graduation NOT required (10th/12th pass can apply) |
| Openings | 50 |
| Applicants so far | 38 |
| Posted | Today |
| Location | Remote (Hiring office in Delhi/NCR, but work from anywhere) |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Role Category | Non-Voice |
| Key Skills | Excellent English, Chat support, Typing, Customer service, Own laptop, Own WiFi |
| Contact Person | Aaliya (8097951194) & Farah (9372154643) |
| Employment Type | Full Time, Permanent |
6. Aapko Kya Kya Hona Chahiye (Requirements)
Post mein likha hai – “must have own laptop and wifi connection”. Yeh bahut important hai.
| Cheez | Requirement |
|---|---|
| Laptop / Desktop | Apna personal laptop ya desktop hona chahiye. Company nahi degi. Windows 10/11, 4GB RAM+ preferred. |
| WiFi / Internet | Apna WiFi ya broadband hona chahiye. Mobile hotspot chalega? Shayad nahi kyunki unstable hota hai. Stable 10-15 Mbps speed chahiye. |
| Power Backup | Bijli gayi toh kaam band na ho. Inverter ya UPS hona chahiye. |
| Typing Speed | Minimum 30-35 words per minute. Chat process mein 40+ preferred hai. |
| English | Excellent English – likhna aur samajhna dono aana chahiye. Grammar sahi honi chahiye. |
| Quiet Space | Ghar mein thoda shaant jagah ho, taaki background noise na ho. |
| Webcam | Likha nahi hai, but interview ke liye chahiye ho sakta hai. Rakho. |
Important: Agar aapke paas laptop nahi hai, ya WiFi nahi hai, toh apply mat karo. Company reject kar degi.
7. Kaam Kaisa Hoga – Ek Din Ka Example (Chat Process)
Chaliye main aapko ek typical day dikhata hoon. Maan lo shift 9am se 6pm hai.
| Time | Kaam |
|---|---|
| 8:45 AM | Utho, fresh ho jao, chai banao. Laptop kholo. |
| 9:00 AM | Shift start. Chat system login karo. |
| 9:05 AM | First customer aaya – “Mera paisa deduct ho gaya lekin order confirm nahi hua”. |
| 9:06 AM | Aap type karo – “I apologize for the inconvenience. Could you please share your order ID and transaction reference?” |
| 9:08 AM | Customer ne details bheji. Aap system mein check karo. |
| 9:10 AM | Aap type karo – “I see the issue. Your payment was successful but the order failed due to a technical glitch. Your refund will be initiated within 24 hours.” |
| 9:12 AM | Customer – “Thank you”. Aap – “You’re welcome. Is there anything else I can help you with?” |
| 9:13 AM | Customer ne chat band kiya. Aap next customer. |
| 9:15 AM | Doosra customer – “Mera product kahan hai? 5 din ho gaye”. Order ID lo, tracking check karo, batao ki “Your order is out for delivery today”. |
| 9:20 AM | Teesra customer – “Mujhe return karna hai product”. Return policy batao, label generate karo. |
| … | Aise hi 50-100 customers ke saath chat karna hai poore din mein. |
| 1:00 PM | Lunch break (30-60 minutes) |
| 2:00 PM | Phir se chats start. |
| 6:00 PM | Shift end. Apna kaam log karo. System logout. Laptop band. |
Chat process mein kya mushkil hai:
- Ek saath 2-3 chats handle karne padte hain (multitasking)
- Customer kabhi kabhi gussa hota hai, gaali bhi de sakta hai – aapko polite rehna hai
- Typing fast karni hai
- Break ke time bhi kabhi kabar aa jate hain chats
8. Kya Fayde Hain? (Pros)
✅ Ghar se kaam – Travel nahi, petrol ka kharcha nahi, time bachta hai.
✅ Voice nahi hai – Phone pe baat nahi karni, sirf type karna hai. Introverts ke liye best.
✅ Graduation nahi chahiye – 10th, 12th pass, dropouts – sab apply kar sakte ho.
✅ Freshers welcome – Koi experience nahi toh bhi chalega.
✅ Permanent job – Contractual nahi, full time permanent hai. PF vagera milega.
✅ 50 openings – Chance accha hai. Applicants sirf 38 hain abhi tak. Toh competition abhi kam hai.
✅ Posted Today – Fresh job hai. Jaldi apply karoge toh jaldi select hone ke chances hain.
✅ Salary up to 20k – Chat process ke liye acchi hai.
✅ No dress code – Pajama mein bhi baitho, kisi ko farak nahi padta.
Kya Nuksan Hain? (Cons)
❌ Company ka naam nahi pata – “Indian MNC Company” likha hai, naam nahi bataya. Thoda risky ho sakta hai.
❌ Salary up to 20k – Sabko 20k nahi milega. Freshers ko 12-15k hi milte hain generally.
❌ Own laptop aur WiFi chahiye – Company kuch provide nahi karegi. Agar aapke paas nahi hai toh apply nahi kar sakte.
❌ Shift flexible – BPO mein night shift bhi ho sakti hai. Puch lena interview mein.
❌ Typing speed chahiye – Slow typers ko problem hogi.
❌ Excel customers handle karna – Kabhi kabhi customer bahut gussa hota hai. Mental pressure ho sakta hai.
❌ Angel Consultants ke through hai – Consultancy hai, toh company direct hire nahi kar rahi. Kabhi kabhi consultancy ke chakkar mein salary late aati hai. Quality check karna.
9. Apply Kaise Karein? (Step by Step – Bahut Important)
Is job mein direct call karna hai. Post mein likha hai “Call Hr” aur do phone numbers diye hain.
Contact Details:
- Aaliya – 8097951194
- Farah – 9372154643
Apply karne ke steps:
- Apna laptop aur WiFi check karo – Pehle confirm karo ki sab theek hai.
- Apna introduction taiyar karo – Paper pe likh lo – “Hello, my name is [naam]. I am calling for the chat process work from home job. I have my own laptop and WiFi. My English is good. My typing speed is [X] WPM. I am a fresher / have [X] years of experience.”
- Call karo – Subah 10 se shaam 6 ke beech call karo. Aaliya ya Farah ko.
- Batao ki tumne job dekhi hai – “Maine Angel Consultants ka chat process wali job dekhi online.”
- Apni details do – Naam, city, experience (if any), laptop hai, WiFi hai.
- Woh aage ka process batayengi – Shayad woh tumhe ek email bhejengi, ya direct interview schedule karengi.
Important tips for calling:
- Pehle practice kar lo kya bolna hai.
- Background noise mat rakho.
- Confidence se baat karo.
- Agar call utha nahi toh 1-2 ghante baad dobara karo.
- WhatsApp message mat karo pehle – call karo.
Sample phone conversation:
Aap: Hello, Aaliya ji?
Aaliya: Haan, boliye.
Aap: Maine aapka chat process wala job dekha – work from home. Mujhe apply karna hai.
Aaliya: Aapka naam kya hai?
Aap: Mera naam Rahul hai.
Aaliya: Kya aapke paas laptop hai aur WiFi hai?
Aap: Haan ji, mera apna laptop hai aur WiFi bhi hai.
Aaliya: English aati hai?
Aap: Haan, thik thak aati hai. Main likh sakta hu aur samajh sakta hu.
Aaliya: Typing speed kya hai?
Aap: 35 words per minute hai.
Aaliya: Theek hai. Apna resume [email] par bhej do. Phir aapko call karenge.
Aap: Thank you.
10. Interview Kaise Hoga? (Selection Process)
Chat process job mein generally yeh rounds hote hain:
| Round | Kya Hoga |
|---|---|
| Round 1 – HR Screening (Phone) | Aapko call aayega. Basic sawaal – “Apna parichay do”, “English mein thoda batao”, “Laptop hai?”, “WiFi hai?” |
| Round 2 – Versant / English Test | Kuch companies English test lete hain. Grammar, comprehension, typing. |
| Round 3 – Typing Test | Aapko ek paragraph type karna hoga. Speed aur accuracy check hogi. Minimum 30 WPM chahiye. 35+ preferred. |
| Round 4 – Chat Simulation / Ops Round | Aapko ek simulated chat denge. Customer ki taraf se message aayega, aapko reply karna hai. Professional tone, correct grammar, fast reply – sab check hoga. |
| Round 5 – HR Discussion | Salary negotiation, shift timings, joining date – sab final hoga. |
Chat simulation example:
| Customer message | Aapko kya likhna chahiye |
|---|---|
| “Mera order cancel karo” | “I understand you want to cancel your order. May I please have your order ID to proceed?” |
| “Mujhe refund kab milega?” | “Once cancelled, the refund will be processed within 5-7 business days to your original payment method.” |
| “Tum log bahut slow ho” | “I sincerely apologize for the delay. I am doing my best to resolve your issue quickly. Thank you for your patience.” |
Tips to crack chat simulation:
- Professional tone rakho (slang mat use karo – “ok bro”, “thik hai” nahi)
- Grammar correct rakho
- Fast reply do – har message ke 30-60 seconds mein reply
- Empathy dikhao – “I understand”, “I apologize”, “Let me help you”
11. Typing Speed Kaise Badhaye? (Chat Process Ke Liye Zaroori)
Chat process mein typing speed bahut important hai. Minimum 30 WPM chahiye. 40+ hai toh aap top performer ban sakte ho.
Practice websites (free):
- 10fastfingers.com
- monkeytype.com
- typing.com
Daily routine:
- Roz 15-20 minute type karo
- English paragraph type karo (news, stories, kuch bhi)
- Accuracy pe focus karo – 95%+ lao
- 1 mahine mein 30 se 40 WPM ho jayega
Tips:
- Touch typing seekho (keyboard nahi dekhna)
- Sahi finger position rakho
- Mobile pe mat practice karo – laptop keyboard pe karo
12. Angel Consultants Aur Company Ke Baare Mein
Angel Consultants – Ye ek hiring agency / consultancy hai. Woh companies ke liye employees dhundhte hain. Is job mein bhi woh hire kar rahe hain kisi Indian MNC ke liye.
Indian MNC Company – Naam nahi bataya gaya. Ho sakta hai koi badi BPO company ho – jaise Wipro, Tech Mahindra, Concentrix, Startek, ya koi doosri.
Thoda careful raho:
- Consultancy ke through jobs mein kabhi kabhi salary late aati hai.
- Company ka naam interview mein zaroor puch lena.
- Agar koi puche “registration fee” toh mat dena. Genuine company kabhi paise nahi maangti.
Red flags (danger signs):
- “500 rupees apply karne ke liye” – NO
- “Training ke liye 2000” – NO
- “Apna Aadhar card photo bhejo” – pehle job confirm ho tab bhejna
- Company ka naam nahi batana – thoda suspicious hai. Puch lena.
13. Kya Aapko Ye Job Karna Chahiye? (Decision Guide)
| Isliye Karo | Isliye Mat Karo |
|---|---|
| Aapko typing aati hai (30+ WPM) | Aapki typing speed 20 se bhi kam hai |
| Aapke paas apna laptop aur WiFi hai | Aapke paas laptop ya stable internet nahi hai |
| Aapko phone pe baat karna pasand nahi | Aapko voice process pasand hai |
| Aap English mein likh sakte ho | Aapki English weak hai |
| Aap fresher ho aur experience lena chahte ho | Aapko 30k+ salary chahiye |
| Aap 10th/12th pass ho aur graduation nahi kiya | Aapke paas degree hai toh better job mil sakta hai |
| Aap ghar se kaam karna chahte ho | Aap office jaana pasand karte ho |
Meri honest advice:
Agar aapke paas laptop aur WiFi hai, aur typing aati hai, toh apply karo. Chat process voice se better hai agar aap introvert ho. Salary ₹20k tak hai – zyada nahi, lekin fresher ke liye theek hai. Permanent job hai, toh future mein growth bhi milegi.
Bas company ka naam interview mein zaroor puch lena aur koi bhi paise mat dena.
Frequently Asked Questions (FAQ)
Sawaal 1: Kya 10th pass apply kar sakta hai?
Jawaab: Haan. Post mein likha hai “Graduation Not Required”. 10th pass, 12th pass, fail – sab apply kar sakte ho. Bas English acchi aani chahiye.
Sawaal 2: Kya male candidate apply kar sakta hai?
Jawaab: Haan, bilkul. Koi gender restriction nahi hai.
Sawaal 3: Company ka naam kya hai?
Jawaab: Post mein “Indian MNC Company” likha hai, naam nahi bataya. Aap interview mein puch lena – “Which company am I being hired for?”
Sawaal 4: Kya mobile se kaam chalega?
Jawaab: Nahi. Post mein “own laptop” likha hai. Chat process mobile pe possible nahi hai. Aapko laptop ya desktop chahiye.
Sawaal 5: Salary 20k guaranteed hai?
Jawaab: Nahi. “Up to 20000” likha hai, matlab maximum 20k hai. Freshers ko generally 12-15k milta hai.
Sawaal 6: Kya night shift hai?
Jawaab: Post mein nahi likha. BPO mein generally rotational shift hoti hai – day bhi, night bhi. Interview mein puch lena.
Sawaal 7: Kya Angel Consultants genuine hai?
Jawaab: Pata nahi. Consultancy hai. Koi bhi paise mat dena apply karne ke liye. Agar woh registration fee maange toh call rakh do.
Sawaal 8: Kitne din mein selection ka pata chalega?
Jawaab: Generally 1-2 weeks mein. Call karo follow-up ke liye.
Sawaal 9: Kya PF milega?
Jawaab: Permanent job hai toh PF, medical benefits milne chahiye. Interview mein puch lena – “What are the benefits?”
Sawaal 10: Kya training milegi?
Jawaab: Haan, generally chat process mein 1-2 week ki training hoti hai. Woh bhi work from home hi hogi.
Sawaal 11: Maine kabhi chat support nahi ki hai toh kya karu?
Jawaab: Company training degi. Lekin aap YouTube par “chat support training” search karo. Thoda idea aa jayega.
Sawaal 12: Aaliya aur Farah ka number kab call karu?
Jawaab: Subah 10 se shaam 6 ke beech. Lunch time (1-2 PM) avoid karo.
Sawaal 13: Call nahi utha toh kya karein?
Jawaab: 2-3 baar call karo alag alag time pe. Agar baar baar nahi utha rahe toh WhatsApp message karo – “Hello, I am calling for the chat process job.” Phir try again next day.
Sawaal 14: Kya Delhi/NCR ke bahar se apply kar sakta hu?
Jawaab: Haan. Hiring office Delhi/NCR mein hai, but job remote hai. Aap Bihar, UP, Kolkata, Mumbai, kahi se bhi apply kar sakte ho.
Sawaal 15: Koi fees hai apply karne ki?
Jawaab: Bilkul nahi. Genuine company kabhi fees nahi maangti. Agar koi maange toh fraud hai. Call rakh do turant.
Aakhri Baat (Conclusion)
Dosto, yeh chat process wali job un logo ke liye hai jo:
- Phone pe baat nahi karna chahte
- Type karna pasand karte hain
- Ke paas apna laptop aur WiFi hai
- English mein likh sakte hain
- Graduation nahi kiya hai
- Ghar se kaam karna chahte hain
Salary ₹20k tak hai – fresher ke liye acchi hai. 50 openings hain aur abhi sirf 38 applicants. Toh jaldi karo.
Apply kaise karein?
Aaliya ya Farah ko call karo – 8097951194 ya 9372154643. Apna introduction do. Batao ki laptop aur WiFi hai. English mein baat karo.
Company ka naam interview mein zaroor puch lena. Koi bhi paise mat dena.
All the best!
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