📌 Customer Care Executive WFH (Blinkit Voice) – Startek – Poori Jaankari
🟢 Introduction – Yeh Job Kya Hai?
Dosto, aaj kal Blinkit naam toh suna hi hoga. Yeh wahi app hai jisse aap 10 minute mein grocery, fruits, sabzi, sab kuch magwa sakte ho. Jaise Zomato, Swiggy, Zepto – waise hi Blinkit bhai hai.
Ab jab koi customer Blinkit se order karta hai, toh usko delivery kaun pahunchata hai? Delivery partner (jo bike ya scooty chalata hai). Kabhi kabhi un delivery partners ko bhi problem hoti hai – jaise order cancel ho gaya, payment nahi aayi, location galat hai, customer nahi mil raha.
Toh inki problems solve karne ke liye Customer Care Executive ki zaroorat hoti hai.
Yeh job hai Startek company mein. Startek ko pehle Aegis Customer Support Services Pvt. Ltd. ke naam se jaana jaata tha. Yeh company Blinkit ke liye kaam kar rahi hai – matlab aap Blinkit ke delivery partners ki calls uthaoge aur unki problems solve karoge.
Sabse achhi baat: Yeh Work from Home (WFH) hai – permanent ghar baithe kaam.
Aur bhi achhi baat: Graduate ya Undergraduate (12th pass ya drop out) dono apply kar sakte hain. Fresher aur experienced dono chalega.
Openings: 150 seats hain – matlab mauka achha hai.
Salary: ₹14,400 CTC – lekin yeh samajhna zaroori hai ki in-hand kitna aayega. Main aage detail mein bataunga.
Is article mein main aapko A to Z jaankari dunga – kaise apply karein, kya laayega, kitna milega, kaam kya hai, company kaun si hai, interview kaise hoga, aur kya fayde hain.
🏢 Company Kaun Si Hai? – Startek (Aegis Customer Support Services Pvt. Ltd.)
- Company ka naam: Startek (Aegis Customer Support Services Pvt. Ltd.)
- Duniya mein kaam: 20+ countries mein yeh company kaam karti hai.
- Employees: 40,000+ log kaam karte hain.
- India mein: Mumbai, Lucknow, Jaipur, Pune, Bangalore, bahut se cities mein office hai.
- Reviews: 3.0 stars (around 9,500+ reviews hai internet pe).
- Kaam ka type: BPO, Customer Support, Technical Support, Voice Process.
- Is job ka location: Remote (Ghar se kaam). Hiring office Lucknow mein hai, but aapko office nahi aana. Ghar se kaam karna hai.
- Client: Blinkit (jo Zomato ki company hai)
📢 Company ki reputation: Startek ek established aur badi BPO company hai. Isme kaam karna resume mein achha lagta hai. Reviews thode mixed hain (3.0 stars), lekin badi company hai, isliye job secure hai.
💼 Job Title Kya Hai?
Post ka naam: Customer Care Executive – Blinkit Voice (Work from Home)
Kuch log ise Customer Support Executive, Voice Process Executive, Call Center Executive bhi bolte hain.
Yeh Voice role hai – matlab aapko calls attend karni hogi (chat ya email nahi, sirf phone pe baat karni hai). Kiske saath? Blinkit ke delivery partners ke saath – jo log order deliver karte hain.
🎯 Kis Kis Ko Apply Karna Chahiye?
✅ Education: Graduate ya Undergraduate (12th pass ya 12th ke baad college chhod diya – dono chalega). Likha hai “Graduation Not Required” – matlab 12th pass kaafi hai.
✅ Experience: 0 se 5 saal (Fresher bilkul apply kar sakte hain).
✅ Communication Skills: Excellent English aur Hindi – dono aani chahiye. Kyuki delivery partner Hindi aur English dono mein baat karte hain.
✅ Laptop: Aapke paas laptop hona chahiye (desktop nahi chalega? Shabd mein laptop likha hai, lekin agar desktop hai with same specs toh try kar sakte ho)
✅ Laptop Specifications: Minimum 8 GB RAM aur Windows 10 – yeh pakka hona chahiye.
✅ Wi-Fi: Mandatory hai – mobile data nahi chalega. Stable broadband ya fiber connection chahiye.
✅ Shift: 6 days working, 1 rotational off. 9 hours shift (8 hours kaam + 1 hour break)
📌 Koi zyada degree nahi chahiye? – Bilkul nahi. 12th pass ho toh apply karo.
💰 Salary Kitni Milegi? (Package Details)
Company ne job post mein likha hai – “Salary – 14400 CTC”
Chaliye samajhte hain CTC kya hota hai aur in-hand kitna aayega.
| Salary Component | Amount (Approx) |
|---|---|
| CTC (Cost to Company) | ₹14,400 per month |
| PF (Provident Fund) – 12% | ~₹1,728 kat-ta hai |
| ESIC (Medical Insurance) – approx | ~₹400-500 kat-ta hai |
| Professional Tax | ~₹200 (kuch states mein) |
| In-hand Salary (Approx) | ₹12,000 – ₹12,500 |
📌 Real baat: 14,400 CTC hai toh haath mein lagbhag ₹12,000 se ₹12,500 aayenge. Yeh starting salary hai. Kuch mahine baad performance basis par increase ho sakta hai ya incentive mil sakta hai.
💡 Fresher ke liye: 12k ghar baithe aana bahut achhi baat hai. Koi petrol kharcha nahi, khaana kharcha nahi, time bachta hai.
💡 Experienced ke liye: Agar pehle se BPO mein kaam kar rahe ho toh negotiate kar sakte ho, lekin post mein yahi likha hai.
⚠️ Important: Job post mein incentive ka kuch likha nahi hai. Sirf CTC likha hai. Toh apply karte waqt puch lena – “Incentive hai ya nahi?”
🧑💼 Kaam Kya Karna Hoga? (Roles & Responsibilities)
Yeh Voice Process hai – matlab aapko phone pe baat karni hai. Kiske saath? Blinkit ke delivery partners ke saath.
Aasan bhasha mein samjho:
- Delivery partner ki call uthaana: Koi delivery partner bike se order le kar ja raha hai. Usko problem hui – jaise order cancel ho gaya, customer phone nahi utha raha, location galat hai, payment nahi mili. Toh woh call karega. Aapko call uthana hai.
- Problem sunna aur samajhna: Dhyaan se sunna ki dikkat kya hai. Kabhi kabhi partner gussa hoga, lekin aapko cool rehna hai.
- Solution dena: Jaise – “Maine ticket raise kar diya hai, aapko 2 ghante mein payment aa jayegi” ya “Order dobara assign kar rahe hain, app check karo”.
- System mein data entry: Call ke baad system mein kuch details likhni padti hai.
- Follow up karna: Kuch cases mein baad mein call karna padta hai partner ko.
⚠️ Kya aasan hai? Calls attend karna, baat karna, problem solve karna. Kya mushkil hai? Kabhi kabhi delivery partner bahut gussa hota hai – gaali tak de sakta hai. Aapko professional rehna hai.
⚙️ Kya Chahiye Aapko Ghar Baithe? (Requirements)
Yeh list dekho aur check karo – sab hai ya nahi. Kyunki company ne strict requirements likhi hai.
| Item | Zaroori? | Specification |
|---|---|---|
| Laptop | ✅ Bilkul chahiye | Desktop allowed nahi? Laptop likha hai, lekin agar desktop same specs ka hai toh try karo |
| RAM | ✅ 8 GB minimum | 4 GB wala laptop mat laana, reject ho jaoge |
| Operating System | ✅ Windows 10 mandatory | Windows 7, Windows 11 bhi chalega? Windows 10 specifically likha hai, toh 10 hona chahiye |
| Wi-Fi / Broadband | ✅ Mandatory | Mobile data / hotspot allowed nahi |
| Headset | ✅ Chahiye | Calls attend karne ke liye |
| Webcam | ⚠️ Zaroori nahi but helpful | Interview ke liye kabhi kabhi chahiye |
| Quiet room | ✅ Recommended | Background mein awaz nahi aani chahiye |
| Backup power / internet | ⚠️ Helpful | Light chali gayi toh kaam band – yeh problem ho sakti hai |
🧠 Sabse important: Agar aapka laptop 8GB RAM aur Windows 10 nahi hai, toh apply mat karo. Company interview mein check karegi aur reject kar degi.
🕒 Timing aur Shift
- Working days: 6 days working (Monday se Saturday ya kuch bhi – rotational)
- Weekly off: 1 day (rotational – matlab fixed Sunday off nahi hoga)
- Shift length: 9 hours
- 8 hours – production (calls attend karna)
- 1 hour – split breaks (breakfast/lunch/chai ke liye alag alag time)
- Shift type: Rotational (day shift bhi aa sakti hai, night shift bhi)
⚠️ Real baat: Blinkit 24×7 chalta hai, isliye night shift aa sakti hai. Agar aap night shift nahi kar sakte toh soch samajh kar apply karo.
📊 Table Chart – Saransh (Ek Nazar Mein)
| Category | Details |
|---|---|
| Job Title | Customer Care Executive – Blinkit Voice (WFH) |
| Company | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Company Rating | ⭐ 3.0 / 5 (9.5K reviews) |
| Experience | 0 – 5 years (Freshers welcome) |
| Salary CTC | ₹14,400 per month |
| Salary In-hand (approx) | ₹12,000 – ₹12,500 per month |
| Job Location | Remote (Work from Home) – Hiring office in Lucknow |
| Total Openings | 150 |
| Applicants so far | 100+ |
| Education | Graduate or Undergraduate (12th pass minimum) |
| Skills Needed | Excellent English & Hindi communication, laptop 8GB RAM Windows 10, Wi-Fi |
| Role Type | Voice (Phone calls only) |
| Industry | BPM / BPO |
| Employment Type | Full Time, Permanent |
| Department | Customer Success, Service & Operations |
| Posted | 1 day ago |
| Working days | 6 days, 1 rotational off |
| Shift hours | 9 hours (8 hrs production + 1 hr break) |
🎤 Interview Process (Round of Interviews)
Company ne job post mein 5 rounds likhe hain. Darr mat, yeh sab rounds easy hain. Main samjhata hoon:
| Round | Kya Hota Hai? |
|---|---|
| 1. HR Evaluation | Basic questions puchega – “Apna parichay do”, “Kyoun apply kiya”, “English bol sakte ho?” |
| 2. Operations Evaluation L1 | Thoda communication check hoga – ek situation dega, jaise “Customer gussa hai toh kya karoge?” |
| 3. Operations Evaluation L2 | Thoda deeper jaayega – problem solving skills check hogi |
| 4. Versant Test | Ye ek automated English test hai – phone pe baat karni hogi. Simple hai: “Repeat this sentence”, “Answer the question” etc. |
| 5. Client Evaluation | Blinkit ki taraf se final round – yahan thoda achha perform karna |
📌 Total time: Sab rounds complete hone mein 1-2 din lag sakte hain. Online honge sab.
💡 Tip: Versant test ke liye YouTube pe “Versant practice test” dekh lena. Aasan hai lekin pehli baar mein mushkil lagta hai.
🚨 Important Note – Paise Mat Dena
Job post mein company ne saaf likha hai:
“Startek does not charge any amount for interview or Joining”
“We do cost free Joining”
Matlab: Interview ke liye koi paise nahi maangega. Joining ke liye koi paise nahi maangega.
⚠️ Agar koi bole: “Registration fee ₹500”, “Training fee ₹1000”, “Security deposit” – toh samjho fraud hai. Startek genuine company hai, woh paise nahi maangti.
📝 Step-by-Step – Kaise Apply Karein?
- Job post dhundho: Indeed, Naukri.com, ya LinkedIn pe “Startek Blinkit Customer Care Executive WFH” search karo.
- Job description padho: Match hota hai toh aage badho.
- Save aur Apply karo: Job post ke neeche “Apply” button hoga.
- Resume upload karo: Apna resume jisme communication skills aur laptop specs likha ho.
- Details bharo: Name, phone number, email, qualification, experience.
- Submit karo: Fir company call karegi ya email bhejegi.
- Interview schedule hoga: Jo upar 5 rounds bataye – ek ek karke honge.
- Selected: Toh joining letter milega. Training hogi (on-the-job training – matlab kaam karte hue seekhna).
- Documents do: Aadhar, PAN, 10th/12th marksheet, passport size photo, bank details.
🧠 F&Q (Frequently Asked Questions) – Sabse Poochhe Jaane Wale Sawal
Q1 – Kya 12th pass apply kar sakta hai?
Ans: Haan. Job mein likha hai “Graduate & Undergraduate” aur “Graduation Not Required”. Toh 12th pass valid hai.
Q2 – Kya fresher apply kar sakta hai?
Ans: Haan bilkul. Experience 0-5 years likha hai – matlab fresher allowed hai.
Q3 – Salary in-hand kitni aayegi?
Ans: CTC 14,400 hai. PF, ESIC, Professional Tax katne ke baad approx ₹12,000 – ₹12,500 haath mein aayenge.
Q4 – Kya desktop chalega laptop ki jagah?
Ans: Post mein specifically “laptop” likha hai. Shayad desktop isliye nahi chalega kyunki company kabhi backup power ya portability expect karti hai. Apply karte waqt puch lena.
Q5 – Kya 4GB RAM wala laptop chalega?
Ans: Nahi. Company ne 8GB RAM mandatory likha hai. Woh interview mein check karenge. Agar nahi hai toh reject ho jaoge.
Q6 – Kya Windows 11 chalega?
Ans: Windows 10 specifically likha hai. Windows 11 bhi mostly chalega, lekin confirm karna. Agar Windows 10 nahi hai toh upgrade kar sakte ho.
Q7 – Kya mobile internet (hotspot) chalega?
Ans: Nahi. Post mein “Wi-Fi is mandatory” likha hai. Mobile data allowed nahi hai. Broadband ya fiber connection chahiye.
Q8 – Night shift aayegi kya?
Ans: Haan. 6 days working, rotational off, rotational shift. Blinkit 24×7 hai, isliye night shift aa sakti hai.
Q9 – Kya training paid hai?
Ans: Likha hai “On-the-Job Training” – matlab kaam karte hue training. Generally paid hoti hai (salary milti hai). Apply karte waqt confirm kar lena.
Q10 – Kya yeh genuine job hai?
Ans: Haan. Startek badi BPO company hai. Blinkit (Zomato group) unka client hai. Genuine job hai.
Q11 – Kya 150 openings sach mein hain?
Ans: Haan, 150 openings likhi hain. Mauka achha hai. 100+ applicants already hain, toh jaldi apply karo.
Q12 – Kya Hindi mein baat kar sakte hain?
Ans: Haan. Delivery partners se Hindi mein baat karni hogi. English bhi aani chahiye kyunki kabhi kabhi client evaluation mein English requirement hoti hai.
Q13 – Kya part time hai?
Ans: Nahi, full time permanent job hai. 9 hours shift hai.
Q14 – Kya laptop company degi?
Ans: Nahi. Aapko apna khud ka laptop lana hoga with 8GB RAM and Windows 10.
Q15 – Kya main doosre kaam ke saath yeh kar sakta hoon?
Ans: Nahi. 9 hours shift hai, full time job hai. Doosra kaam nahi kar sakte.
👍 Is Job Ke Fayde (Pros)
| Fayda | Kaise? |
|---|---|
| Ghar baithe kaam | Petrol, time, tiffin sab bachta hai |
| Fresher friendly | Koi experience nahi toh bhi chalega |
| 12th pass allowed | Graduation nahi kiya toh bhi job |
| 150 openings | Selection chance zyada hai |
| Blinkit jaise brand ke liye kaam | Resume mein achha lagta hai |
| Permanent WFH | Office jaane ki tension nahi |
| On-the-job training | Alag se unpaid training nahi |
| Genuine company | Startek international company hai |
| No fee for interview/joining | Paise nahi maange |
👎 Is Job Ke Nuksan (Cons)
| Nuksan | Samajh |
|---|---|
| Salary kam hai (12k in-hand) | Agar ghar ke kharcha zyada hai toh mushkil ho sakta hai |
| Night shift aa sakti hai | Health pe asar padta hai |
| 6 days working | Sirf 1 din off – thoda thakaan ho sakta hai |
| Laptop specifications strict | 8GB RAM + Windows 10 – sabke paas nahi hota |
| Wi-Fi mandatory | Mobile internet allowed nahi |
| Versant test | Thoda mushkil lag sakta hai pehli baar mein |
| Gussa delivery partners handle karne padenge | Mental pressure rahega |
✅ Final Decision – Apply Karein Ya Nahi?
Agar aap:
- 12th pass ho ya graduate.
- Aapki English aur Hindi dono achhi hai.
- Aapke paas laptop hai with 8GB RAM and Windows 10.
- Aapke paas stable Wi-Fi hai (broadband/fiber).
- Aap night shift kar sakte ho.
- Aap 6 days working kar sakte ho.
- 12k in-hand salary se kaam chal sakta hai.
✅ To bilkul apply karo. 150 openings hai, chance achha hai.
Agar aap:
- Pehle se 15k+ kama rahe ho.
- Laptop specs match nahi karte (4GB RAM ya Windows 7).
- Wi-Fi nahi hai.
- Night shift nahi kar sakte bilkul.
- Gussa customers handle nahi kar sakte.
❌ To mat apply karo.
📌 Author Ki Advice (Seedhi Baat)
Dosto, yeh job voice process hai – matlab phone pe baat karna. Agar aako baat karna achha lagta hai, logon ki madad karna pasand hai, aur thoda bahut gussa sunna bhi aata hai – toh yeh job tumhare liye hai.
Sabse important cheez: Laptop 8GB RAM Windows 10 aur Wi-Fi – yeh do cheezein compulsory hain. Agar yeh nahi hai, toh apply karke time mat waste karo.
Salary 12k in-hand starting mein theek hai, khaas kar jab tum ghar baithe kaam kar rahe ho. Koi petrol nahi, koi khaana bahar ka nahi, koi naye kapde nahi. Savings achhi ho sakti hai.
Startek company international hai, toh job secure hai. Blinkit jaise brand ke liye kaam karna future mein aur acchi company mein switch karne mein madad karega.
Interview ke liye: Communication pe kaam karo. Thoda practice karo – “How would you handle an angry delivery partner?” jaise questions ke liye.
Aur haan, koi paise mat dena. Company ne khud likha hai – free joining.
📢 Last Line
Ye job un logo ke liye best hai jo ghar baithe, phone pe baat karte hue, logo ki madad karna chahte hain, aur BPO industry mein career start karna chahte hain.
Openings 150 hai, jaldi apply karo, aur apna future banao!
Best of luck! 📞🏠💼
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