๐ข Introduction โ Yeh Job Kya Hai?
Dosto, aaj kal ghar baithe kaam karne ka trend bahut fast badh raha hai. Log ab office jaane ke bajay ghar se kaam karna zyada pasand kar rahe hain. Aur agar aapko baat karna achha lagta hai, logon ki madad karna pasand hai, aur thoda sa computer chalana aata hai โ toh yeh job aapke liye perfect hai.
Yeh job hai Customer Support Executive ki. Company ka naam hai Nexus Consulting Solutions Delhi. Yeh ek staffing consultancy hai โ matlab yeh company doosri companies ke liye employees dhundhti hai. Is baar yeh company khud apne liye Customer Support Executive dhundh rahi hai.
Sabse achhi baat: Yeh job Remote hai โ matlab ghar baithe kaam karna hai. Kahi office jaana nahi hai.
Aur bhi achhi baat: 12th pass, Undergraduate (college chhod diya), Graduate โ teeno apply kar sakte hain. Fresher ho ya experienced โ dono ka swaagat hai.
Openings: 50 seats hain โ matlab selection ka chance achha hai.
Salary: Company ne exact nahi likha hai (Not Disclosed likha hai). Lekin main aapko baad mein bataunga ki kaise pata karein aur kitni expect kar sakte ho.
Sabse important baat: Is job mein Hindi communication chahiye โ aapko Hindi achhi aani chahiye. English ki zyada zaroorat nahi hai, bas thoda bahut samajh aana chahiye.
Is article mein main aapko A to Z jaankari dunga โ kaise apply karein, kya laayega, salary kitni expect karein, kaam kya hai, company kaun si hai, interview kaise hoga, aur kya fayde hain.
๐ข Company Kaun Si Hai? โ Nexus Consulting Solutions Delhi
- Company ka naam: Nexus Consulting Solutions Delhi
- Type: Featured staffing consultancy (yeh company job post ke upar star lagake featured likha hai)
- Industry: BPM / BPO (Consulting services bhi hai)
- Kaam ka type: Customer Support, Telecalling, BPO services
- Location: Remote (Ghar se kaam). Hiring office India mein hai (exact city nahi likha)
- Openings: 50
- Applicants already: 100+ (post daale 3 din hue hain)
๐ข Company ki reputation: Ye staffing consultancy hai โ matlab yeh company reliable hai kyunki featured likha hai. Lekin reviews online mein nahi mil rahe. Consultancy hai toh yeh doosri companies ke liye bhi bharti karti hai. Isliye apply karte waqt thoda dhyan rakhna โ job ka client kaun hai yeh puch lena.
๐ผ Job Title Kya Hai?
Post ka naam: Customer Support Executive
Kuch log ise Customer Care Executive, Telecaller, Customer Success Executive, BPO Executive bhi bolte hain.
Yeh role Customer Success category mein aata hai โ matlab aap customers ki problems solve karoge, unki calls uthaoge, kabhi kabhi outbound calls bhi karoge (matlab khud call karna).
๐ฏ Kis Kis Ko Apply Karna Chahiye?
โ Education: 12th pass / Undergraduate / Graduate โ teeno chalega. “Graduation Not Required” likha hai โ matlab 12th pass minimum hai.
โ Experience: 0 se 2 saal (Fresher bilkul apply kar sakte hain). Experience in BPO, telecalling, telesales, customer support โ yeh sab added advantage hai (matlab achha lagega, lekin zaroori nahi).
โ Language: Good Hindi communication skills โ aapko Hindi achhe se aani chahiye. Basic English understanding preferred โ matlab thoda bahut English samajh aana chahiye (bolna zaroori nahi).
โ Computer Knowledge: Basic computer aana chahiye โ jaise system mein data entry karna, files save karna, browser chalana.
โ Problem Solving: Aapko problems ko solve karne ki samajh honi chahiye. Customer ne kya poochha โ uska jawab kaise dena hai.
โ Positive Attitude: Kaam seekhne ki ichha honi chahiye.
๐ Koi degree nahi chahiye? โ Bilkul nahi. 12th pass ho toh apply karo.
๐ฐ Salary Kitni Milegi? (Package Details)
Job post mein “Not Disclosed” likha hai โ matlab company ne salary openly nahi likhi hai. Lekin main aapko andaza deta hoon.
Is tarah ki remote customer support job mein (12th pass, Hindi language, fresher allowed) โ salary usually yeh hoti hai:
| Salary Component | Approx Amount |
|---|---|
| CTC (Monthly) | โน12,000 โ โน18,000 |
| In-hand (approx) | โน10,000 โ โน15,000 |
| Incentive (if any) | Extra, depends on performance |
๐ Real baat: Exact salary pata karne ke liye aapko apply karna hoga aur interview mein puchna hoga. Lekin 12th pass ke liye remote job mein โน10,000-15,000 in-hand expect kar sakte ho.
๐ก Fresher ke liye: Agar 10k-12k bhi mile toh ghar baithe achha hai. Koi travel kharcha nahi, khaana kharcha nahi.
๐ก Experienced ke liye: Negotiate kar sakte ho agar pehle BPO mein kaam kiya hai.
โ ๏ธ Important: Salary disclose nahi hai โ toh apply karte waqt pehle puch lena “Salary kitni hai?” Agar woh batane se inkaar karein toh mat apply karna.
๐งโ๐ผ Kaam Kya Karna Hoga? (Roles & Responsibilities)
Yeh job inbound aur outbound calls dono ho sakti hai. Aasan bhasha mein samjho:
1. Inbound Calls uthaana
Koi customer phone karega (kisi product, service, ya query ke liye). Aapko call uthani hai, problem sunni hai, aur solution dena hai.
2. Outbound Calls karna
Kabhi kabhi aapko khud customers ko call karna hoga โ jaise follow-up ke liye, koi information dene ke liye, ya kisi issue ka status batane ke liye.
3. Customer queries resolve karna
Customer ne kya poochha โ uska sahi jawab dena. Agar jawab nahi pata toh internal team se coordination karna aur fir customer ko call karna.
4. Follow-ups maintain karna
Kuch issues ek call mein resolve nahi hote. Toh aapko note karna hai ki kal dobara call karna hai. Aur phir time se call karna.
5. System mein records update karna
Customer ne kya baat ki, kya problem thi, kya solution diya โ yeh sab system mein likhna hai (data entry part).
6. Performance targets achieve karna
Company rozana aur mahine ke targets rakhti hai โ jaise kitni calls attend karni hai, kitne issues resolve karne hain. Aapko unhe meet karna hai.
7. Company ke guidelines follow karna
Kya bolna hai, kya nahi bolna hai, call kaise close karna hai โ yeh sab company decide karti hai. Aapko wahi follow karna hai.
โ ๏ธ Kya aasan hai? Calls attend karna, baat karna, problem solve karna. Kya mushkil hai? Targets achieve karna kabhi kabhi pressure create karta hai. Aur kabhi kabhi customer gussa hota hai โ aapko cool rehna hai.
โ๏ธ Kya Chahiye Aapko Ghar Baithe? (Requirements)
Company ne post mein sab kuch detail mein nahi likha hai. Lekin general customer support WFH job ke liye yeh chahiye:
| Item | Zaroori? | Kyon? |
|---|---|---|
| Laptop / Desktop | โ Bilkul chahiye | Calls attend karne aur system mein data entry ke liye |
| Internet (Wi-Fi/Broadband) | โ Chahiye | Call drop nahi honi chahiye |
| Headset with mic | โ Chahiye | Awaaz saaf sunni aur deni hai |
| Smartphone | โ ๏ธ Backup ke liye | Kabhi laptop kaam na kare toh phone se kaam chal sakta hai |
| Quiet room | โ Recommended | Background mein awaz nahi aani chahiye |
| Basic computer knowledge | โ Mandatory | System chalana aana chahiye |
๐ง Note: Company ne laptop ki specification (RAM, Windows version) nahi likhi hai โ toh normal laptop bhi chalega. Lekin stable internet compulsory hai.
๐ Timing aur Shift
Job post mein timing nahi likhi hai. Lekin general customer support job ke liye:
- Working days: 5 ya 6 days (confirm nahi hai)
- Weekly off: 1 ya 2 din (most likely 1 din)
- Shift: Day shift ho sakti hai, lekin kabhi kabhi rotational bhi ho sakti hai
- Shift hours: 8-9 hours ki shift hogi (including breaks)
โ ๏ธ Apply karte waqt zaroor puch lena โ “Shift kya hai? Fixed hai ya rotational? Week off kaun sa din hai?”
๐ Table Chart โ Saransh (Ek Nazar Mein)
| Category | Details |
|---|---|
| Job Title | Customer Support Executive |
| Company | Nexus Consulting Solutions Delhi |
| Company Type | Featured Staffing Consultancy |
| Experience | 0 โ 2 years (Freshers welcome) |
| Salary | Not Disclosed (expected โน10k-15k in-hand) |
| Job Location | Remote (Work from Home) |
| Total Openings | 50 |
| Applicants so far | 100+ |
| Education | 12th pass / Undergraduate / Graduate (any) |
| Language Required | Good Hindi communication (Basic English preferred) |
| Skills Needed | Basic computer, problem solving, positive attitude, good listening |
| Role Type | Customer Success (Inbound + Outbound calls) |
| Industry | BPM / BPO |
| Employment Type | Full Time, Permanent |
| Role Category | Customer Success |
| Posted | 3 days ago |
| Apply mode | Online (Naukri/Indeed/Company site) |
๐ Step-by-Step โ Kaise Apply Karein?
- Job post dhundho: Naukri.com, Indeed, LinkedIn, ya apna job portal pe “Nexus Consulting Solutions Customer Support Executive” search karo.
- Job description padho: Match hota hai toh aage badho.
- “Apply” button click karo: Post ke neeche “Apply” hoga.
- Resume upload karo: Apna resume jisme Hindi language skill, computer knowledge, aur communication skill likha ho.
- Details bharo: Name, phone number, email, qualification, experience (0 ho toh 0 likhna).
- Submit karo: Fir company ya consultancy wale call karenge ya email bhejenge.
- Interview hoga: Online hoga (phone call ya video call). Mostly Hindi mein hi hoga. Basic questions puchega jaise “Apna parichay do”, “Customer gussa ho toh kya karoge?”, “Computer mein kya kya aata hai?”
- Selected: Toh offer letter milega. Training hogi (1-2 weeks).
- Documents do: Aadhar, PAN, 10th/12th marksheet, bank details.
๐ง F&Q (Frequently Asked Questions) โ Sabse Poochhe Jaane Wale Sawal
Q1 โ Kya 12th pass apply kar sakta hai?
Ans: Haan bilkul. Likha hai 12th pass / Undergraduate / Graduate โ teeno apply kar sakte hain.
Q2 โ Kya fresher apply kar sakta hai?
Ans: Haan. Likha hai 0-2 years aur freshers welcome.
Q3 โ Salary kitni hai exactly?
Ans: Post mein “Not Disclosed” likha hai โ matlab openly nahi likhi. Apply karte waqt puch lena. Expect โน10,000 โ โน15,000 in-hand.
Q4 โ Kya English aana zaroori hai?
Ans: Zyada nahi. “Good Hindi communication” mandatory hai. “Basic English understanding preferred” โ matlab thoda bahut English samajh aana achha hai, lekin bolna zaroori nahi.
Q5 โ Kya computer bilkul nahi aata toh chalega?
Ans: Nahi. “Basic computer knowledge is mandatory” likha hai โ matlab thoda bahut system chalana aana chahiye. Jaise browser kholna, typing karna, file save karna.
Q6 โ Kya yeh genuine job hai?
Ans: Nexus Consulting Solutions featured consultancy likha hai โ toh genuine lagti hai. Lekin consultancy hai, isliye apply karte waqt confirm karo ki kaam kis company ke liye hai aur salary kya hai.
Q7 โ Kya night shift aayegi?
Ans: Post mein nahi likha. Mostly day shift hi hogi kyunki Hindi language job hai aur domestic customer support hai. Phir bhi apply karte waqt puch lena.
Q8 โ Kya laptop specification chahiye?
Ans: Company ne koi spec nahi likhi โ toh normal laptop ya desktop chalega jisme internet chal sake aur calls ho sakein.
Q9 โ Kya mobile se kaam kar sakte hain?
Ans: Mostly nahi. System mein data entry karni hoti hai, isliye laptop/desktop chahiye. Mobile se mushkil hota hai.
Q10 โ Kya part time hai?
Ans: Nahi, full time permanent job hai.
Q11 โ Kya training paid hai?
Ans: Puchna padega. Kayi companies paid training deti hain, kayi unpaid. Apply karte waqt confirm kar lena.
Q12 โ Kya yeh voice process hai ya chat process?
Ans: Job description mein “inbound/outbound calls” likha hai โ toh voice process hai. Calls attend karni hogi, chat nahi.
Q13 โ Kya target hota hai?
Ans: Haan. Likha hai “achieve daily and monthly performance targets” โ matlab roz aur mahine ke targets honge. Jaise kitni calls resolve karni hai.
Q14 โ Kya main doosre kaam ke saath yeh kar sakta hoon?
Ans: Nahi, full time job hai. 8-9 ghante kaam karna hoga.
Q15 โ Koi fee deni padegi?
Ans: Genuine company kabhi job ke liye paise nahi maangti. Agar koi maange toh mat do. Consultancy hai, lekin hiring ke liye fee nahi maangni chahiye.
๐ Is Job Ke Fayde (Pros)
| Fayda | Kaise? |
|---|---|
| Ghar baithe kaam | Petrol, time, tiffin sab bachta hai |
| Fresher friendly | Koi experience nahi toh bhi chalega |
| 12th pass allowed | Graduation nahi kiya toh bhi job |
| 50 openings | Selection chance achha hai |
| Hindi language job | English nahi aati toh bhi chalega |
| Basic computer only | Advanced IT knowledge nahi chahiye |
| Consultancy is featured | Thoda reliable hai |
| Inbound + Outbound calls | Experience dono tarah ka milega |
๐ Is Job Ke Nuksan (Cons)
| Nuksan | Samajh |
|---|---|
| Salary disclose nahi hai | Pata nahi kitna milega |
| Consultancy hai, company nahi | Actual client kaun hai yeh pata karna padega |
| Targets achieve karne honge | Thoda pressure ho sakta hai |
| Salary kam ho sakti hai (10k-12k) | Agar ghar ke kharcha zyada hai toh mushkil |
| Reviews online nahi mil rahe | Company ki reputation ka andaaza nahi |
| Working days clear nahi | 5 ya 6 days pata nahi |
| Shift timing clear nahi | Day ya rotational pata nahi |
โ Final Decision โ Apply Karein Ya Nahi?
Agar aap:
- 12th pass ho ya graduate.
- Aapko Hindi achhi aati hai (bolna aur samajhna).
- Thoda bahut English samajh aata hai.
- Aapko basic computer aata hai (system chalana, typing).
- Aapke paas laptop aur internet hai.
- Aap ghar baithe kaam karna chahte ho.
- Aap fresher ho aur experience nahi hai.
- Aap targets achieve kar sakte ho.
โ To bilkul apply karo. 50 openings hai, chance achha hai.
Agar aap:
- Pehle se 15k+ kama rahe ho.
- Hindi achhi nahi aati.
- Computer bilkul nahi aata.
- Laptop ya stable internet nahi hai.
- Targets achieve karne mein pressure feel karte ho.
- Salary clear nahi hai isliye risk nahi lena chahte.
โ To mat apply karo.
๐ Author Ki Advice (Seedhi Baat)
Dosto, yeh job Hindi medium walo ke liye sona hai. Bahut saare log hain jo English nahi bol paate, lekin unki Hindi bahut achhi hoti hai. Unke liye yeh job perfect hai.
Nexus Consulting Solutions ek staffing consultancy hai โ matlab yeh company doosri companies ke liye log dhundhti hai. Toh ho sakta hai ki aapka kaam kisi aur company ke liye ho. Apply karte waqt zaroor puch lena โ “Mujhe kis company ke liye kaam karna hai?” aur “Salary kitni hai?”
Salary disclose nahi hai โ yeh thoda red flag hai. Toh apply karne se pehle ya interview ke time pehle hi salary puch lena. Agar woh batane se inkaar karein toh aage mat badhna.
50 openings hai โ toh competition hai, lekin mauka bhi achha hai. Jaldi se jaldi apply karo aur apni Hindi communication pe kaam karo.
Sabse important: Koi paise mat dena. Consultancy hai, lekin job dilane ke liye paise nahi maangni chahiye. Agar koi maange โ toh samjho fraud hai.
๐ข Last Line
Ye job un logo ke liye best hai jo Hindi mein baat karna jaante hain, computer thoda bahut chalana jaante hain, aur ghar baithe career start karna chahte hain. English ki tension mat lo. Hindi achhi hai toh apply karo.
Best of luck! ๐๐ ๐ฎ๐ณ
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