Yeh Job Kya Hai?
Dosto, aaj hum baat kar rahe hain ek bahut hi popular aur mauke se bhari job ki – Customer Support Executive WFH position jo Startek (Aegis Customer Support Services Pvt. Ltd.) mein available hai. Agar aap job dhundh rahe hain aur ghar se kaam karna chahte hain, toh yeh opportunity aapke liye perfect ho sakti hai. Is job mein aapko customer queries handle karni hain calls, chats aur emails ke through. Company 500 openings ke saath aayi hai, toh bahut saare logon ko mauka mil sakta hai.
Yeh job un sabhi ke liye hai jo freshers hain ya experienced hain. Agar aapko English aur Hindi dono achhi tarah aati hai, toh aap is job ke liye bilkul fit hain. Sabse acchi baat yeh hai ki ismein kaam ghar se karna hai, toh aapko office commute karne ki tension nahi hai. Company ne 24/7 rotational shifts rakhi hain, kyunki customers ki problems kabhi bhi aa sakti hain.
Is job mein aapko blended process handle karna hai, matlab ki aapko voice (calls), chat aur email – teeno mediums par kaam karna hoga. Aapko customers ki problems sunni hain aur unka solution dena hai. Chahe order delay ho, refund ki baat ho, replacement ki zaroorat ho – aapko in sab queries ka jawab dena hoga. Iske alawa aapko call logs maintain karni hongi aur team ke saath coordinate karna hoga taki issues jaldi solve ho sakein.
Salary ki baat karein toh freshers ko ₹18,000 CTC milta hai aur experienced candidates ko ₹19,600 CTC. Ismein monthly salary, quarterly salary, PF, ESIC aur bonus sab included hai. Company ne clear kiya hai ki interview ya joining ke liye koi charges nahi lenge – yeh bilkul free hai.
Toh agar aap customer service field mein career banana chahte hain aur ghar se kaam karna chahte hain, toh yeh opportunity miss mat karein. Aage hum is job ke baare mein step-by-step sab kuch detail mein samjhenge.
Company Kaun Hai? (Startek – Aegis Customer Support Services Pvt. Ltd.)
Startek ek global company hai jo customer experience management mein kaam karti hai. Is company ka naam pehle Aegis Customer Support Services Pvt. Ltd. tha. Startek duniya bhar ki companies ko customer support services provide karti hai. Yeh company bahut badi hai aur iske 3.0 se zyada reviews hain, jismein 10.1K reviews aaye hain. Iska matlab hai ki company ke baare mein logon ne bahut kuch likha hai aur company ka ek reputation hai market mein.
Startek ki shuruat 1987 mein hui thi aur aaj yeh 50+ countries mein apni services provide karti hai. Company ke paas 43,000+ employees hain jo duniya bhar mein customer support dete hain. Startek telecom, retail, healthcare, financial services, technology aur bahut se industries ke liye kaam karti hai. Agar aap is company mein join karte hain toh aapko ek international standard ka work environment milega, chahe aap ghar se kaam kar rahe ho.
Company ka hiring office Lucknow mein hai, lekin kaam remote hai. Iska matlab hai ki aap Lucknow mein nahi bhi ho, toh bhi aap apply kar sakte hain. Bas aapke paas ek accha laptop/desktop, stable internet aur achhi communication skills honi chahiye.
Job Description – Kya Kaam Karna Hai?
Position Details
Position: Customer Support Executive – BLENDED Process
Experience: Freshers & Experienced Candidates (0-5 years)
Education: Undergraduate / Graduate (Any Stream)
Work Mode: Work From Home (Remote)
Shift: 24/7 Rotational Shifts
Working Days: 6 Days Working + 1 Rotational Week Off
Job Type: Full Time, Permanent
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Customer Success
Roles & Responsibilities – Rozana Kya Karna Hoga?
- Customer Queries Handle Karna: Aapko calls, chats aur emails ke through customer queries handle karni hain. Customer jab bhi koi problem lekar aaye, aapko unki baat sunni hai aur unka solution dena hai. Blended process ka matlab hai ki aapko teeno mediums par kaam karna aana chahiye – kabhi aap call par baat karenge, kabhi chat karenge aur kabhi emails reply karenge.
- Customer Issues Efficiently Resolve Karna: Customer ki problem ko professionally solve karna hai. Unko satisfaction dena hai ki unki problem solve ho gayi. Customer agar khush nahi hai toh aapko unko samjhana hai aur unki baat ko seriously lena hai.
- Order-Related Concerns Handle Karna: Customers ko order-related problems aati hain jaise:
- Delivery delays (order late aa raha hai)
- Refunds (paise wapas chahiye)
- Replacements (product kharab aaya toh naya chahiye)
- Other queries (product ke baare mein koi sawaal) Aapko in sab queries ka jawab dena hai aur customer ko proper solution dena hai.
- Call Logs Maintain Karna: Har customer interaction ka record rakhna hai. Aapko call logs update karni hain aur case updates bhi likhne hain taaki baad mein pata chale ki kya hua aur kya solution diya gaya.
- Quality & Productivity Standards Meet Karna: Company ke paas kuch standards hain – quality standards aur productivity standards. Aapko un standards ko follow karna hai. Matlab ki aapke answers acche hone chahiye, aapko jaldi responses dene chahiye aur customer ko sahi information deni chahiye.
- Internal Teams Ke Saath Coordinate Karna: Kabhi-kabhi aapko internal teams ke saath coordinate karna hoga. Agar koi issue aapke control se bahar hai toh aapko relevant team ko inform karna hai aur unke saath milke issue solve karna hai.
Eligibility Criteria – Kaun Apply Kar Sakta Hai?
Communication Skills
- English aur Hindi dono mein excellent communication skills – Spoken aur written dono mein. Aapko dono languages mein baat karne aur likhne mein comfortable hona chahiye. Customer kabhi English bolega toh aapko English mein reply dena hai, kabhi Hindi bolega toh Hindi mein reply dena hai.
Experience
- Freshers aur experienced candidates dono apply kar sakte hain. Agar aapne kabhi customer support nahi kiya hai toh bhi chalega, kyunki company training provide karegi. Experienced candidates ko thoda zyada salary milti hai.
Technical Requirements
- Laptop/Desktop: Minimum 8GB RAM aur Windows 10 hona chahiye. Aapka system fast hona chahiye taaki aap smoothly kaam kar sakein.
- Wi-Fi Connection: Achha aur stable internet connection hona chahiye. Call drop nahi hona chahiye aur system hang nahi hona chahiye.
- Personal Phone: Aapko apna personal phone use karna hoga calls ke liye. Lekin tension mat lo – number masking provide kiya jayega. Iska matlab hai ki aapka personal number customer ko nahi dikhega, ek alag number show hoga.
Shift & Work Schedule
- 24/7 Rotational Shifts – Aapko 24 ghante mein kabhi bhi shift mil sakti hai. Kuch din morning shift, kuch din evening shift, kuch din night shift.
- 9 working hours per shift – 8 productive hours + 1-hour break.
- 6 days working + 1 rotational week off – Week off fixed nahi hai, rotate hota rahega.
Camera On
- Aapko camera on rehna hoga shift hours mein, training ke time aur interview ke time bhi. Isliye aapko professionally dressed rehna chahiye.
Training
- On-the-job training provide ki jayegi. Aapko training complete karni hogi aur uske baad certification dena hoga. Certification mandatory hai, agar aap certification mein fail hote ho toh job nahi milegi.
Salary Structure – Kitni Salary Milegi?
Salary ka structure thoda detailed hai, isliye main table ke through samjha raha hoon.
Freshers Salary (₹18,000 CTC)
| Component | Amount (₹) |
|---|---|
| Monthly Salary | 12,790 |
| Quarterly Salary | 16,365 |
| PF Deduction | 1,717 |
| ESIC Deduction | 475 |
| Bonus | 1,192 |
Experienced Salary (₹19,600 CTC)
| Component | Amount (₹) |
|---|---|
| Monthly Salary | 14,327 |
| Quarterly Salary | 17,903 |
| PF Deduction | 1,717 |
| ESIC Deduction | 538 |
| Bonus | 1,192 |
Salary Breakdown – Samjhiye Details Mein
CTC kya hai? CTC ka matlab hai Cost To Company. Yeh total package hai jo company aapko deti hai. Lekin yeh sab paisa aapko directly nahi milta, kuch cheezein deduct hoti hain.
Monthly Salary: Yeh paisa hai jo aapko har month milta hai. Freshers ko ₹12,790 milte hain aur experienced ko ₹14,327.
Quarterly Salary: Har 3 mahine mein aapko extra paisa milta hai. Freshers ko ₹16,365 aur experienced ko ₹17,903 quarterly milte hain.
PF Deduction: Provident Fund – yeh aapki salary se cut hota hai aur future ke liye save hota hai. Freshers aur experienced dono ka PF ₹1,717 hai. (Note: Thoda difference ho sakta hai actual calculations mein)
ESIC Deduction: Employee State Insurance Corporation – yeh bhi salary se cut hota hai. Freshers ka ₹475 aur experienced ka ₹538.
Bonus: ₹1,192 bonus aapko milta hai. Bonus aam taur par performance-based hota hai.
Total In-Hand Salary: Agar aap freshers hain toh in-hand salary calculate karte hain – Monthly ₹12,790 + Quarterly ₹16,365 (3 months ke hisaab se ₹5,455 per month) = ₹18,245 approx per month minus PF and ESIC.
Interview Process – Kaise Hoga Selection?
Company ne 5 steps ka interview process rakha hai. Aapko sab steps clear karne honge.
1. HR Evaluation
Pehle round HR ka hota hai. Ismein aapke basic details check honge – aapka naam, education, experience (agar hai toh), communication skills. HR aapko company ke baare mein batayegi aur aapko basic questions puchhegi. Is round mein aapko apne baare mein confidently batana hai.
2. L1 Operations Evaluation
Second round operations evaluation hai. Ismein aapko customer support scenario diya ja sakta hai. Jaise ki agar koi customer complaint lekar aaye toh aap kaise respond karenge. Aapki communication skills, problem-solving skills aur customer handling skills test ki jayengi.
3. L2 Operations Round
Third round bhi operations ka hai, lekin yeh thoda advanced hai. Ismein aapko complex scenarios diye ja sakte hain. Aapki decision-making skills aur pressure handling skills check ki jayengi.
4. Ambition Test
Fourth round ambition test hai. Ismein aapki career goals, motivation aur company ke saath long-term association ke baare mein pucha jayega. Company yeh dekhna chahti hai ki aap career growth ke liye kitne serious hain.
5. Client Evaluation
Fifth aur final round client evaluation hai. Ismein actual client (jis company ke liye customer support provide kar rahe hain) aapko evaluate karega. Yeh round thoda tough ho sakta hai kyunki client apne standards ke according check karega.
Important Things To Remember
Email ID
Active Email ID dena – Aapko apna correct aur active email ID dena hoga jab apply karein. Interview details aur daily meeting link aapke registered email ID par aayenge. Isliye regularly email check karte rahein.
No Charges
Bilkul free hai – Company clear kehti hai ki “We do NOT charge any amount for the interview or joining.” Koi bhi agent ya company agar paise maange toh samajh lena ki fraud hai. Startek paise nahi leti.
Document Ready Rakhein
Apply karte waqt apne documents ready rakhein:
- Resume/CV
- Aadhar Card
- PAN Card
- Educational Certificates (10th, 12th, Graduation)
- Bank Account Details
- Passport Size Photo
Work From Home Setup – Kya Chahiye?
Ghar se kaam karne ke liye aapko kuch cheezein arrange karni hongi:
Hardware Requirements
- Laptop/Desktop with 8GB RAM – System fast hona chahiye. 8GB RAM se system smoothly chalega aur aap multiple applications ek saath use kar sakte ho.
- Windows 10 – Operating system Windows 10 hona chahiye. Purana version supported nahi hai.
- Webcam – Camera on rehna hai, isliye accha webcam hona chahiye.
- Headset with Mic – Calls handle karne ke liye achha headset hona chahiye. Background noise filter ho toh better hai.
- Stable Wi-Fi Connection – Internet speed acchi honi chahiye. Call drop na ho aur video smooth chale.
Workspace Requirements
- Quiet Room – Aapko ek quiet room mein baithna hoga jahan background noise na ho. Agar ghar mein bacche hain ya TV chal raha hai toh wo disturb kar sakta hai.
- Good Lighting – Camera on rehna hai isliye acchi lighting honi chahiye. Aapka face clearly dikhna chahiye.
- Comfortable Chair & Table – 9 hours kaam karna hai, isliye comfortable seating arrangement honi chahiye.
- Backup Internet – Agar main connection fail ho jaye toh backup arrange karke rakhein (mobile hotspot etc.)
Software Requirements
Company aapko software provide karegi ya batayegi ki kaunsa software use karna hai. Aam taur par yeh software use hote hain:
- CRM software (customer interaction track karne ke liye)
- Communication tools (Microsoft Teams, Zoom, etc.)
- Ticketing system
- Dialer software
Pros & Cons – Is Job Ke Fayde Aur Nuksaan
Pros (Fayde)
- Work From Home – Sabse bada fayda yeh hai ki aap ghar se kaam kar sakte ho. Commute ki tension nahi, time aur paisa dono bachta hai.
- Freshers Welcome – Agar aapne abhi start kiya hai career toh yeh acchi opportunity hai. Company training provide karegi.
- Good Salary Package – Freshers ko ₹18,000 CTC aur experienced ko ₹19,600 CTC – yeh BPO industry ke hisaab se accha package hai.
- Quarterly Bonus – Har 3 mahine mein extra paisa milta hai. Freshers ko ₹16,365 aur experienced ko ₹17,903 quarterly.
- Career Growth – Customer support field mein experience gain karoge toh aage aur acchi positions ke liye eligible ho jaoge.
- Blended Process – Calls, chats aur emails – teeno mediums par kaam karke aapka skill set develop hoga.
- No Charges – Interview aur joining ke liye koi paisa nahi dena hai.
Cons (Nuksaan)
- 24/7 Rotational Shifts – Kabhi morning, kabhi evening, kabhi night shift – body clock disturb ho sakta hai.
- 6 Days Working – Week mein sirf 1 din off milta hai, wo bhi rotational. Fixed weekend nahi hai.
- Camera On – Poori shift camera on rehna – thoda stressful ho sakta hai.
- Personal Phone Use – Apna personal phone use karna hoga calls ke liye, though number masking hai.
- Training & Certification – Training denge lekin certification mandatory hai – agar pass nahi huye toh job nahi milegi.
- PF & ESIC Deduction – Salary mein se PF aur ESIC cut hoga, in-hand kam aayega.
- Tough Interview Process – 5 rounds clear karne honge – HR, L1, L2, Ambition Test, Client Evaluation.
Kaise Apply Karein?
Apply karne ke liye aap job portal par jayein:
- Shine.com par job search karein “Customer Support Executive WFH Startek”
- Ya phir company ki official website par jayein
- “Apply” button par click karein
- Apna resume upload karein
- Personal details bharein – name, email, phone number, experience, education
- “Submit” karein
Yaad rakhein – correct aur active email ID dena hai kyunki interview details email par aayengi.
Frequently Asked Questions (FAQs)
1. Kya freshers apply kar sakte hain?
Haan, bilkul. Company freshers ko welcome karti hai. Aapko bas English aur Hindi mein achhi communication skills honi chahiye. Training provide ki jayegi.
2. Kya graduation necessary hai?
Nahi, graduation required nahi hai. Undergraduate bhi apply kar sakte hain. Company ne likha hai “UG: Graduation Not Required.”
3. Kitni salary milegi?
Freshers ko ₹18,000 CTC aur experienced ko ₹19,600 CTC. Monthly salary freshers ka ₹12,790 aur experienced ka ₹14,327. Quarterly bonus bhi milta hai – freshers ₹16,365, experienced ₹17,903.
4. Kya work from home hai?
Haan, bilkul work from home hai. Aapko office nahi aana hai. Hiring office Lucknow mein hai lekin kaam remote hai.
5. Kya shifts fixed hain?
Nahi, shifts rotational hain 24/7. Kabhi morning shift, kabhi evening, kabhi night. Week off bhi rotational hai.
6. Kya laptop/desktop company provide karegi?
Nahi, aapko apna laptop/desktop arrange karna hoga. Minimum 8GB RAM aur Windows 10 hona chahiye.
7. Kya internet company provide karegi?
Nahi, aapko apna Wi-Fi connection arrange karna hoga. Stable internet hona chahiye.
8. Kya interview ke liye paise lagte hain?
Nahi, bilkul free hai. Company clear kehti hai ki “We do NOT charge any amount for the interview or joining.”
9. Kya camera on rakhna zaroori hai?
Haan, shift hours, training aur interview ke time camera on rehna mandatory hai.
10. Training kitne din ki hai?
Company on-the-job training provide karegi. Duration ka exact pata nahi hai but training complete karne ke baad certification dena hoga, jo mandatory hai.
11. Kya experienced candidates ko zyada salary milti hai?
Haan, experienced candidates ko ₹19,600 CTC milta hai jabki freshers ko ₹18,000 CTC.
12. Kya personal number customer ko dikhega?
Nahi, number masking provide kiya jayega. Aapka personal number customer ko nahi dikhega, ek alag number show hoga.
13. Kya PF aur ESIC cut hoga?
Haan, salary mein se PF aur ESIC deduct hoga. Freshers ka PF ₹1,717 aur ESIC ₹475. Experienced ka PF ₹1,717 aur ESIC ₹538.
14. Kya bonus guarantee hai?
Bonus ₹1,192 hai. Bonus aam taur par performance-based hota hai, lekin yahan clearly mention kiya hai toh expected hai ki milega.
15. Interview process kya hai?
5 rounds hain – HR Evaluation, L1 Operations Evaluation, L2 Operations Round, Ambition Test, Client Evaluation. Sab rounds clear karne honge.
16. Kya kabhi bhi apply kar sakte hain?
Job post 2 days pehle aayi hai aur 500 openings hain. Jaldi apply karein kyunki applicants 100+ ho chuke hain.
17. Kya call, chat aur email – teeno handle karne honge?
Haan, blended process hai. Aapko calls, chats aur emails – teeno mediums par customer queries handle karni hain.
18. Working hours kitne hain?
9 working hours per shift – 8 productive hours + 1-hour break.
19. Week off kab milega?
6 days working + 1 rotational week off. Week off fixed nahi hai, rotate hota rahega.
20. Kya yeh permanent job hai?
Haan, employment type Full Time, Permanent hai.
Tips For Interview – Kaise Crack Karein?
Communication Tips
- English aur Hindi dono mein practice karein – Dono languages mein comfortable hona zaroori hai.
- Clear aur confident bolen – Slow aur clear bolen. Jaldi bolne ki zaroorat nahi.
- Professional tone maintain karein – Casual nahi, professional hona chahiye.
- Common customer service phrases yaad rakhein:
- “I understand your concern.”
- “I apologize for the inconvenience.”
- “Let me check this for you.”
- “Thank you for your patience.”
- “Is there anything else I can help you with?”
Technical Tips
- System check karein – Apply karne se pehle apna system check karle – 8GB RAM, Windows 10, webcam, mic, internet speed.
- Background check karein – Interview ke time background clean ho, koi disturbance na ho.
- Good lighting arrange karein – Camera on rehna hai isliye acchi lighting arrange karein.
Interview Preparation
- Company ke baare mein research karein – Startek ke baare mein thoda padh lein.
- Common interview questions prepare karein:
- Tell me about yourself
- Why do you want to work in customer support?
- How do you handle difficult customers?
- What are your strengths and weaknesses?
- Customer support scenario practice karein – Agar customer angry hai toh kaise handle karenge.
- Documents ready rakhein – Resume, ID proof, education certificates.
During Interview
- Confident rahein – Nervous mat ho, deep breath lein.
- Questions poochhein – End mein interviewer se questions poochhein – shift timings, training, growth opportunities.
- Honest rahein – Agar kuch nahi aata toh honestly batayein.
- Positive attitude dikhayein – Learning attitude aur team player attitude dikhayein.
Career Growth – Aage Kya?
Customer support executive se shuru karke aap kaafi aage ja sakte hain. Growth path kuch aisa ho sakta hai:
- Senior Customer Support Executive – 1-2 years experience ke baad
- Team Leader – 2-3 years experience ke baad
- Assistant Manager – 3-5 years experience ke baad
- Operations Manager – 5-7 years experience ke baad
- Client Relationship Manager – 7+ years experience ke baad
Iske alawa aap specializations mein bhi ja sakte hain – Quality Analyst, Trainer, Process Improvement, etc. BPO industry mein experience hona bahut valuable hai aur aage bahut opportunities milti hain.
Final Conclusion – Kya Apply Karna Chahiye?
Agar aap:
- Ghar se kaam karna chahte hain
- Communication skills achhi hain (English & Hindi)
- 24/7 shifts ke liye comfortable hain
- Customer service mein career build karna chahte hain
- Freshers hain ya 0-5 years experience hai
- Laptop/Desktop (8GB RAM, Windows 10) aur Wi-Fi hai
- Camera on rehne mein comfortable hain
Toh bilkul apply karein! Yeh ek acchi opportunity hai, khaas taur par freshers ke liye. Salary package bhi accha hai, company bhi reputed hai, aur work from home ka benefit bhi hai.
Bas dhyan rakhein ki shifts rotational hain aur 6 days working hai. Agar aap in conditions ke saath comfortable hain toh yeh job aapke liye perfect hai.
Apply karte waqt correct email ID dena na bhoolen aur interview details regularly check karte rahein. Aur haan, koi bhi paisa mat dena – company clear kehti hai ki koi charges nahi hain.
All the best dosto! Agar koi aur sawaal ho toh comments mein puchiye.
Quick Summary Table
| Feature | Details |
|---|---|
| Company | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Position | Customer Support Executive – BLENDED Process |
| Experience | 0-5 years (Freshers & Experienced) |
| Education | Undergraduate / Graduate (Any Stream) |
| Work Mode | Work From Home (Remote) |
| Shift | 24/7 Rotational |
| Working Days | 6 Days + 1 Rotational Week Off |
| Freshers Salary | ₹18,000 CTC (Monthly ₹12,790 + Quarterly ₹16,365) |
| Experienced Salary | ₹19,600 CTC (Monthly ₹14,327 + Quarterly ₹17,903) |
| PF Deduction | ₹1,717 |
| ESIC Deduction | Freshers ₹475 / Experienced ₹538 |
| Bonus | ₹1,192 |
| Interview Rounds | 5 (HR, L1 Ops, L2 Ops, Ambition Test, Client) |
| Openings | 500 |
| Location | Remote (Hiring Office in Lucknow) |
| Industry | BPM/BPO |
| Employment | Full Time, Permanent |
| Skills Required | English & Hindi Communication, Customer Support, Problem Solving |
| Technical Requirements | Laptop/Desktop 8GB RAM, Windows 10, Wi-Fi |
| Key Responsibility | Handle customer queries via calls, chats, emails |
Disclaimer: Yeh job details Startek company ke official job post ke based par hain. Salary figures, requirements aur process mein thoda change ho sakta hai. Apply karne se pehle official notification check kar lein. Interview aur joining ke liye koi paisa nahi dena hai. Agar koi paise maange toh samajh lein fraud hai.
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