1. Job Ka Naam Aur Company Kya Hai?
- Position: Customer Support Executive – US Voice Process Night Shift
- Job Type: Contract (3-5 years long-term stability)
- Work Mode: Remote (Ghar se kaam)
- Location: India (Anywhere)
- Pay: ₹160 per hour
- Shift: Night Shift (US time zone aligned)
- Posted: 2 days ago
- Applicants: Over 100 applicants
- Status: Actively reviewing applicants
Simple matlab: Aapko US customers ke calls attend karne hain. Unki problems solve karni hain. Saath mein upsell aur cross-sell bhi karna hai. Har ghante ke ₹160 milenge. Yeh long-term contract hai – 3 se 5 saal tak stable job.
2. Salary – Kitna Paise Milega? (Detailed Calculation)
Company ne ₹160 per hour likha hai. Yeh bahut acchi pay hai Indian BPO industry mein. Aaiye calculate karte hain:
| Time Period | Calculation | Total Earning |
|---|---|---|
| Per hour | ₹160 × 1 hour | ₹160 |
| Per day (8 hours) | ₹160 × 8 hours | ₹1,280 |
| Per day (9 hours) | ₹160 × 9 hours | ₹1,440 |
| Per week (6 days) | ₹1,280 × 6 days | ₹7,680 |
| Per month (26 days) | ₹1,280 × 26 days | ₹33,280 |
| Per month (with overtime) | Up to ₹1,440 × 26 days | ₹37,440 |
| Per year (approx) | ₹33,280 × 12 months | ₹3.99 Lakhs |
Note: Ye calculation approx hai. Actual earning aapke daily working hours pe depend karegi. Agar aap 9 ghante roz kaam karoge toh ₹37,000+ per month bhi aa sakta hai.
3. Kaam Kya Karna Hoga? (Key Responsibilities)
Yeh job US voice process hai. Aapko American customers se baat karni hai. Neeche detail mein samjhta hoon:
a) Inbound aur Outbound Calls Handle Karna
- Inbound: Customer khud call karega – “Mera product kaam nahi kar raha”, “Mera bill galat hai”, “Mera order cancel karna hai”
- Outbound: Aapko khud customers ko call karna hoga – follow-up ke liye, ya upsell/cross-sell ke liye
b) Prompt, Accurate aur Professional Support Dena
Customer ko turant jawab dena hai. Sahi information deni hai. Professional tone mein baat karni hai. Koi gussa nahi, kai rudeness nahi.
c) Customer Queries, Complaints aur Issues Solve Karna
Har customer ki problem alag hogi. Aapko problem solving mein expert hona chahiye. Jaise:
- “Mera internet slow hai” → Troubleshoot karna
- “Mujhe refund chahiye” → Policy samjhana aur process karna
- “Mera account hack ho gaya” → Account secure karna
d) Records Maintain Karna
Har call ka record rakhna hai. Kaunsi problem aayi, kaise solve ki, customer kaun tha – sab likhna hai. Company ke system mein update karna hai.
e) Performance Metrics Meet Karna
Company aapko targets degi:
| Metric | Kya Hai? |
|---|---|
| Call Quality | Aapki call recording check hogi – tone, accuracy, professionalism |
| Resolution Time | Kitni jaldi customer ki problem solve ki |
| Customer Satisfaction (CSAT) | Call ke baad customer aapko rating dega |
| Upsell/Cross-sell Conversion | Kitne customers ko naya product becha |
f) Upsell / Cross-sell Karna (Important!)
Yeh mandatory requirement hai. Job post mein likha hai – “Must have Cross sell/ Upsell in a BPO”
| Term | Meaning | Example |
|---|---|---|
| Upsell | Customer ko zyada expensive product bechna | Customer ne basic plan liya – aap premium plan suggest karo |
| Cross-sell | Customer ko related product bechna | Customer ne phone liya – aap cover aur charger suggest karo |
Smart tip: Agar customer call kare problem ke liye, toh problem solve karne ke baad aap politely suggest kar sakte ho – “Sir, aapke liye ek better plan bhi hai, kya main aapko bataya?”
4. Eligibility – Kis Kis Ko Apply Karna Hai?
Yeh job experienced logo ke liye hai. Freshers allowed nahi hain. Neeche detail mein dekho:
| Requirement | Detail | Kyu Zaroori Hai? |
|---|---|---|
| US Voice Process Experience | Mandatory – pehle US customers se baat ki ho | US accent samajhna aur adjust karna |
| Cross-sell / Upsell Experience | Mandatory – BPO mein yeh kaam kiya ho | Company ko sales bhi chahiye |
| English Communication | Strong verbal, neutral or clear accent | US customers ko samajh aana chahiye |
| Listening Skills | Excellent – customer kya keh raha hai samajhna | Problem sahi se samajhna zaroori hai |
| Problem Solving | High pressure mein kaam karna | US customers demanding hote hain |
| Night Shift Comfort | Long-term night shift karni hogi | US time zone hai (IST se 9.5-12.5 hours behind) |
| Soft-selling Knowledge | Basic sales aana chahiye | Upsell/cross-sell ke liye |
| Persuasion Skills | Customer ko convince karna aana chahiye | Bina force kiye product bechna |
| Rapport Building | Customer se acchi relationship banana | Customer trust kare toh zyada sale |
5. Technical Requirements – Kya Kya Chahiye Ghar Mein?
Yeh job ke liye accha setup chahiye. Company ne strict requirements rakhi hain:
| Requirement | Detail | Approx Cost |
|---|---|---|
| Personal Laptop/PC | Windows 11 mandatory (No Mac? Post mein sirf Windows likha hai) | ₹40,000 – ₹80,000 |
| RAM | Minimum 16 GB (8GB wala kaam nahi karega) | Already in laptop |
| Dual-screen setup | Laptop screen + at least 1 external monitor | ₹8,000 – ₹15,000 (monitor) |
| High-speed internet | Stable connection, backup preferred (Jio/Airtel fiber) | ₹800 – ₹1,500/month |
| Quiet environment | No background noise, no TV, no children noise | Free (but need dedicated room) |
| UPS / Power backup | Not mentioned but recommended (night shift mein light ja sakti hai) | ₹3,000 – ₹6,000 |
Important: Agar aapke paas Windows 11 aur 16GB RAM nahi hai, toh apply mat karo. Company yeh check karegi. Dual-screen bhi mandatory hai – matlab aapko ek extra monitor lena hoga.
Table Chart – Ek Nazar Mein Poori Job
| Topic | Details |
|---|---|
| Position | Customer Support Executive – US Voice Process |
| Company | Name not disclosed (follow LinkedIn page) |
| Job Type | Contract (3-5 years long-term stability) |
| Work Mode | Remote – Work from Home (India) |
| Shift | Night Shift (US time zone aligned) |
| Pay Rate | ₹160 per hour |
| Estimated Monthly | ₹33,000 – ₹37,000+ |
| Experience Required | US Voice Process + Cross-sell/Upsell in BPO |
| English Skill | Strong verbal, neutral or clear accent |
| Technical Requirements | Windows 11, 16GB RAM, Dual-screen, Stable internet |
| Key Responsibilities | Inbound/outbound calls, queries resolution, upselling/cross-selling, records maintenance |
| Performance Metrics | Call quality, resolution time, customer satisfaction |
| Soft Skills Needed | Listening, problem solving, persuasion, rapport building |
| Work Environment | Quiet, distraction-free |
| Contract Duration | 3-5 years (long-term) |
| Application Status | Actively reviewing applicants |
| Apply Via | LinkedIn (Easy Apply) |
6. Night Shift Details – Kya Expect Karein?
Yeh job US time zone mein hai. US aur India ke beech time difference:
| US Time Zone | Indian Time (IST) Difference | Aapki Shift (Approx) |
|---|---|---|
| EST (East Coast) | 9.5 hours behind (winter) / 10.5 hours (summer) | 7:30 PM – 4:30 AM IST |
| CST (Central) | 10.5 hours behind / 11.5 hours behind | 8:30 PM – 5:30 AM IST |
| MST (Mountain) | 11.5 hours behind / 12.5 hours behind | 9:30 PM – 6:30 AM IST |
| PST (West Coast) | 12.5 hours behind / 13.5 hours behind | 10:30 PM – 7:30 AM IST |
Simple matlab: Aapko raat 8-9 baje se subah 4-5 baje tak kaam karna hoga. Yeh pakki night shift hai. Weekend bhi kaam ho sakta hai (US working days).
7. What Is Upsell / Cross-sell? (Detailed Examples)
Company ko sales experience chahiye. Agar aapko yeh nahi aata, toh seekh lijiye. Examples:
Upsell Examples (Zyada expensive product bechna):
| Customer Need | Basic Product | Upsell Product |
|---|---|---|
| Internet plan | 100 Mbps @ $50 | 500 Mbps @ $80 – “Sir, aapko streaming karni hai toh better speed chahiye” |
| Phone | 128GB storage | 256GB storage – “Sir, photos ke liye zyada space accha rahega” |
| Software | Basic plan | Premium plan – “Sir, premium mein ads nahi hain aur offline download hai” |
Cross-sell Examples (Related product bechna):
| Customer Buying | Cross-sell Product |
|---|---|
| Laptop | Laptop bag, mouse, external hard drive |
| Phone | Screen protector, charger, earphones |
| Internet plan | WiFi router, security software |
| Movie ticket | Popcorn + drink combo |
Soft-selling ka tareeka: Problem solve karo, trust build karo, phir suggest karo – “By the way, aapke liye ek offer bhi hai…”
8. Contract – 3-5 Years Stability Ka Kya Matlab Hai?
Job post mein likha hai “Long-term Contract (3-5 years stability)”
| Aspect | Detail |
|---|---|
| Contract type | Not permanent employee, but contractor |
| Duration | 3-5 saal ka commitment (company ki taraf se) |
| Benefits | Contractors ko PF, medical insurance nahi milta usually |
| Termination | Company 15-30 days notice de sakti hai |
| Tax | Aapko khud tax dena hoga (Form 16 nahi milega) |
| Leave | Paid leaves? Post mein nahi likha – puch lena interview mein |
Dhyaan rakho: Contract job mein job security permanent jitni nahi hoti. Lekin company 3-5 saal likh rahi hai – matlab long-term soch rahe hain.
9. Technical Requirements – Detailed Guide
Agar aap apply karna chahte ho, toh pehle yeh check karo:
Windows 11 Check Kaise Karein?
- Laptop/PC mein Start button right-click karo
- System pe click karo
- Windows specifications mein “Edition” dekho
- Agar Windows 11 likha hai toh theek hai, nahi toh upgrade karo (free upgrade available hai Windows 10 se)
16GB RAM Check Kaise Karein?
- Task Manager open karo (Ctrl + Shift + Esc)
- Performance tab mein Memory dekho
- Agar 16 GB likha hai toh theek hai
Dual-screen Setup Kya Hai?
Matlab aapke paas do screens honi chahiye:
- Ek laptop ki built-in screen
- Ek external monitor (HDMI ya VGA se connect)
Kyu chahiye? Customer support mein aapko ek screen pe call details dekhni hai, doosri screen pe customer ka record.
Internet Speed Check
- Speedtest.net jaao
- Download speed 50+ Mbps chahiye minimum
- Upload speed 10+ Mbps chahiye
- Backup connection – agar ek internet down ho jaye toh doosra ready ho (Jio + Airtel)
10. Interview Ki Taiyari Kaise Karein?
Yeh job ke liye interview tough ho sakta hai. Taiyari karo:
Common Interview Questions:
| Question | Aapko Kya Jawab Dena Chahiye |
|---|---|
| “Tell me about yourself” | Apna naam, BPO experience, US process experience, upsell experience batao |
| “Why did you leave your last job?” | Positive reason – “Better opportunity, growth, night shift preferred” |
| “How do you handle an angry customer?” | “Listen first, apologize, empathize, then solve” |
| “Give me an example of upsell you did” | STAR method se batao – situation, task, action, result |
| “Are you comfortable with night shift long term?” | “Yes, I have done night shift before. I manage my sleep schedule well.” |
| “Do you have dual-screen setup with Windows 11?” | “Yes” (agar nahi hai toh apply mat karo) |
Role Play Scenario:
Interviewer customer banega – “My internet is not working, I want a refund!”
Aapka jawab:
- “I understand your frustration sir. Let me help you.”
- Troubleshoot karo – “Can you restart your router?”
- Problem solve nahi hui toh – “I will create a ticket. Our technician will visit tomorrow.”
- Upsell – “By the way sir, we have a premium plan with 24/7 priority support. Would you like to know more?”
F&Q (Frequently Asked Questions) – Aksar Puchhe Jaane Wale Sawaal
Sawaal 1: Kya fresher apply kar sakta hai?
Jawab: Nahi. Job post mein likha hai “Must have Cross sell/ Upsell in a BPO” aur “Prior experience in a US Voice Process is mandatory”. Fresher allowed nahi hai.
Sawaal 2: Kya 8GB RAM wala laptop chalega?
Jawab: Nahi. Post mein minimum 16 GB RAM likha hai. Company yeh check karegi. Agar nahi hai toh mat apply karo – rejection pakka hai.
Sawaal 3: Kya MacBook (Apple laptop) chalega?
Jawab: Post mein Windows 11 likha hai – macOS ka zikr nahi hai. Pahle WhatsApp ya email karke puch lo. Agar macOS allowed nahi hai toh mat apply karo.
Sawaal 4: Kya ek screen (single monitor) se kaam chal sakta hai?
Jawab: Nahi. Post mein Dual-screen setup mandatory likha hai. Aapko ek external monitor lena hoga.
Sawaal 5: Salary kaise milegi? Weekly ya monthly?
Jawab: Post mein nahi likha. Aise contract jobs mein generally monthly payment hoti hai ya fortnightly (15 din mein). Interview mein puch lena.
Sawaal 6: Kya PF aur medical insurance milega?
Jawab: Contract job hai, permanent employee nahi. Toh PF nahi milega. Medical insurance bhi nahi milega usually. Aapko khud karna hoga.
Sawaal 7: Kya paid leaves milti hain?
Jawab: Post mein nahi likha. Contract jobs mein sometimes paid leaves nahi hoti. Agar aap leave lete ho toh us din ka pay nahi milega. Interview mein confirm karo.
Sawaal 8: Kya yeh job genuine hai?
Jawab: Post LinkedIn par “Promoted by hirer” aur “Actively reviewing applicants” likha hai – accha sign hai. Lekin company ka naam nahi likha hai – thoda risk hai. Interview mein company ka naam puch lena.
Sawaal 9: Kya weekend off milta hai?
Jawab: Post mein nahi likha. US process hai toh US working days ke hisaab se chhutti hogi – probably Saturday-Sunday off (US weekend). Lekin confirm karo interview mein.
Sawaal 10: Kya mujhe US accent mein baat karni aani chahiye?
Jawab: Job post mein likha hai “neutral or clear accent” – matlab original US accent nahi chahiye. Bas neutral accent chahiye jaise news anchors bolte hain.
Sawaal 11: Kya main Bihar ya UP ke chhote shehar se apply kar sakta hoon?
Jawab: Haan – remote job hai. Aap India ke kisi bhi shehar se apply kar sakte ho. Bas aapke paas stable internet aur quiet environment hona chahiye.
Sawaal 12: Kya part-time kar sakte hain?
Jawab: Post mein part-time nahi likha. Full time night shift hai – probably 8-9 hours per day.
Sawaal 13: Mere paas US process experience nahi hai, sirf UK process hai. Chalega?
Jawab: Post mein specifically US Voice Process mandatory likha hai. UK accent aur US accent mein difference hai. Try kar sakte ho, lekin rejection chance zyada hai.
Sawaal 14: Kya upsell/cross-sell ke liye target hoga?
Jawab: Haan. BPO mein hamesha targets hote hain. Agar target nahi meet karoge toh job ja sakti hai.
Sawaal 15: Apply kaise karein?
Jawab: LinkedIn pe jaake job search karo – “Customer Support Executive US Voice Process Night Shift” – Easy Apply click karo. Ya company ke LinkedIn page follow karo (post mein likha hai “Please follow our LINKEDIN PAGE”).
Pros and Cons – Ek Baar Fir Se Summary
| Pros (Fayde) | Cons (Nuksan) |
|---|---|
| ₹160 per hour – bahut acchi pay | Night shift – sehat par asar |
| Work from home – ghar se kaam | 16GB RAM + Windows 11 + Dual-screen – mehnga setup |
| Long-term contract (3-5 years) | Contract job – no PF, no medical insurance |
| US customers se interaction – English improve hogi | US voice process experience mandatory |
| Upsell/cross-sell seekhoge – skill badhegi | Target pressure hoga |
| Actively reviewing – jaldi response | Company ka naam nahi bataya |
| Over 100 applicants – popular job | Weekend off confirm nahi |
| No commute – time aur paisa bacha | Paid leaves probably nahi |
Aapke Paas Sahi Setup Hai? Self Assessment
| Cheez | Aapke Paas Hai? | Agar Nahi Hai Toh Kya Karein? |
|---|---|---|
| Windows 11 | ⬜ Haan / ⬜ Nahi | Windows 10 se free upgrade karo |
| 16GB RAM | ⬜ Haan / ⬜ Nahi | Naya laptop lo ya RAM upgrade karo (₹4,000-6,000) |
| Dual-screen | ⬜ Haan / ⬜ Nahi | Monitor kharido (₹8,000-15,000) |
| Stable internet | ⬜ Haan / ⬜ Nahi | Fiber connection lo (Jio/Airtel/ACT) |
| US voice experience | ⬜ Haan / ⬜ Nahi | Nahi hai toh apply mat karo |
| Upsell/cross-sell exp | ⬜ Haan / ⬜ Nahi | Nahi hai toh apply mat karo |
| Quiet room | ⬜ Haan / ⬜ Nahi | Room arrange karo, door band karo |
Result: Agar sab “Haan” hai toh apply karo. Agar koi bhi “Nahi” hai toh pehle woh fix karo, phir apply karo.
Aakhri Baat (Motivation + Action Plan)
Dosto, ₹160 per hour ki job acchi opportunity hai. Agar aap experienced BPO professional ho, night shift comfortable ho, aur aapke paas sahi setup hai – toh yeh job aapki life change kar sakti hai.
Action Plan:
- Apna setup check karo – Windows 11, 16GB RAM, dual-screen, internet
- Resume update karo – US voice process aur upsell/cross-sell experience highlight karo
- LinkedIn profile update karo – “Open to Work” laga do
- Job apply karo – Easy Apply click karo
- Interview ki taiyari karo – STAR method se answers ready rakho
- Wait karo – Company actively reviewing hai, jaldi response aayega
Savdhani: Koi bhi “registration fee” maange toh turant mana kar do. Genuine jobs free hoti hain.
Shubhkamnayein! 🙏
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