Introduction – Yeh Job Kya Hai?
Dosto, aaj kal ghar baithe kaam karne ka craze bahut badh gaya hai. Sabko wahi job chahiye jisme office jaana na pade, AC ke neeche baithe coffee peete hue kaam ho jaye. Toh aaj main aapko aisi hi ek golden opportunity ke baare mein bata raha hoon.
Work from Home Chat Process – naam sunne mein simple hai, lekin ismein bahut kuch hai. Ek Indian MNC Company (matlab Multi National Company – jo India mein bhi hai aur abroad mein bhi) naye log dhundh rahi hai customer service process ke liye. Aur sabse acchi baat – yeh permanent work from home hai! Koi office nahi jaana. Bas apne ghar mein baithe, apne laptop aur WiFi se kaam karna hai.
Is article mein hum is job ke baare mein har ek chhoti se chhoti baat detail mein samjhenge. Bilkul simple language mein, jaise main aapse baat kar raha hoon.
Company Ka Naam Kya Hai?
Company: Indian MNC Company (exact name nahi likha hai post mein)
Posted by: Angel Consultants (yeh ek consultancy hai jo hiring kar rahi hai)
Industry: BPM / BPO (Business Process Management / Business Process Outsourcing)
Simple bhasha mein: Koi badi MNC company hai jo apna customer service kaam ghar se karwana chahti hai. Unki taraf se Angel Consultants naam ki agency logon ko hire kar rahi hai.
Job Ka Naam Kya Hai?
Work from Home Chat Process
Role: Customer Success Associate
Matlab kya hai? Aap company ke customers ke saath chat (likh kar) baat karoge. Phone call nahi karna hai, sirf type karna hai. Jaise aap kisi website par “Chat with us” button dabate ho, toh jo person reply karta hai na – wohi aap hoge.
Kaam Kahan Se Karna Hai?
Remote / Work from Home – Bilkul ghar se. Kisi office mein jaane ki zaroorat nahi.
Hiring office located in Delhi / NCR – Consultancy ka office Delhi/NCR mein hai, lekin aap duniya mein kahin bhi ho, kaam ghar se karna hai.
Salary – Kitna Paisa Milega?
₹ 1,00,000 – ₹ 2,50,000 per year (CTC)
Salary up to ₹ 20,000 per month
Chalo isko simple bhasha mein samajhte hain:
- Maximum monthly salary: ₹20,000
- Minimum annual CTC: ₹1.2 lakh (approx ₹10,000 per month)
- Maximum annual CTC: ₹2.5 lakh (approx ₹20,800 per month)
Important: Post mein likha hai “Salary up to 20000” – matlab maximum ₹20,000 per month mil sakta hai. Aapke experience aur interview ke hisaab se salary decide hogi.
Experience – Kitne Saal Ka Chahiye?
0 – 5 years
Matlab bilkul fresher se lekar 5 saal ke experience wale tak sab apply kar sakte hain. Agar aapne kabhi customer service nahi kiya, toh bhi problem nahi. Company aapko train karegi.
Education – Kya Degree Chahiye?
UG: Graduation Not Required
Yeh sabse acchi baat hai. Aapko graduation karne ki zaroorat nahi hai. Chahe aap 10th pass ho, 12th pass ho, ya drop out ho – aap apply kar sakte ho.
Kya matlab? Is job mein sirf skill matter karti hai – aapki English speaking aur typing. Degree nahi.
Kitne Openings Hain?
50 openings
Matlab company 50 logon ko hire karegi. Yeh kaafi bada number hai. Isliye aapke select hone ke chances bahut acche hain.
Kitne Log Apply Kar Chuke Hain?
50 applicants (jab yeh post dekhi gayi tab tak)
Job Post Kab Ki Gayi?
Posted: Today – Bilkul fresh job hai. Abhi apply karo, jaldi response milega.
Apply Par click kare :-
Job Highlights – Ek Nazar Mein
Company ne kuch job highlights diye hain. Chalo unhe samajhte hain:
| Highlight | Simple Matlab |
|---|---|
| Excellent English speaking | Aapko English acchi bolni aani chahiye. Calls handle karne honge (although chat process hai, lekin thodi bahut baat bhi karni padegi) |
| Own laptop required | Aapka apna laptop hona chahiye (company nahi degi) |
| Own wifi required | Aapka apna internet connection hona chahiye (fast aur reliable) |
| Work in customer service process from home | Customer service ka kaam hai, ghar se |
| Handling calls | Calls bhi handle karne honge (phone pe baat karni padegi customers se) |
| Salary up to 20000 | Maximum ₹20,000 per month |
| Permanent work from home | Hamesha ke liye ghar se kaam – temporary nahi hai |
Kaam Kya Hoga? (Job Description)
Job description mein limited info hai, lekin Customer Success Associate ke role mein generally yeh kaam hote hain. Chalo detail mein samajhte hain:
1. Customer Se Chat Karna
Aap company ke website ya app par customers ke saath live chat karoge. Customer koi problem poochta hai – aap uska solution doge.
Example:
- Customer: “Mera order kab tak aayega?”
- Aap: “Sir, aapka order 3-4 working days mein deliver ho jayega. Tracking number yeh raha: XYZ123”
2. Calls Handle Karna
Post mein likha hai “handling calls” – matlab kabhi kabhi aapko customers ko phone bhi karna padega ya unke phone calls receive karne honge. Lekin zyada kaam chat process ka hoga.
3. Complaints Solve Karna
Agar koi customer gussa hai, koi problem hai – aapko unhe calm karna hai aur unki problem solve karni hai.
4. Product/Service Information Dena
Customers ko company ke products ya services ke baare mein sahi jaankari dena.
5. Follow-up Karna
Kabhi kabhi customer ko baad mein call back karna ya message karna – ki unki problem solve hui ya nahi.
6. Data Entry
Customer ke saath hui conversation ko system mein log karna. Kaunsi problem aayi, kaise solve ki, kab ki – sab likhna.
Requirements – Kya Kya Hona Chahiye Aapke Paas?
Company ne kuch requirements di hain. Chalo unhe detail mein samajhte hain:
Must Have (Bilkul Zaroori)
| Requirement | Simple Matlab |
|---|---|
| Excellent English speaking | Aapki English itni acchi ho ki customer aapki baat aaram se samajh jaye. Hesitation nahi honi chahiye. |
| Own laptop | Aapka apna laptop hona chahiye. Company laptop provide nahi karegi. |
| Own WiFi connection | Aapka apna internet hona chahiye. Fast aur reliable WiFi – 10-20 Mbps speed minimum. |
| Quiet workspace | Ghar mein ek shaant jagah jahan background noise na ho (TV, bachche, gaadi ki aawaz na aaye) |
| Customer service mindset | Logo ki madad karna pasand ho. Patient ho. Gussa hone wale customers ko handle kar sakte ho. |
Good to Have (Accha Hoga Agar Ho)
- Typing speed acchi ho (minimum 30-40 words per minute)
- Basic computer knowledge ho
- Pehle kabhi customer service mein kaam kiya ho (nahi kiya toh bhi chalega)
Shift – Kaunsi Timing Hogi?
Post mein shift timings nahi likhi hai, lekin BPO industry mein generally:
- Day shift (9 AM – 6 PM) ya
- Rotational shifts (kabhi subah, kabhi shaam, kabhi raat)
- US shift (raat mein kaam karna, America ke time ke hisaab se)
Confirm karna padega – call karke HR se puch lena ki shift kya hai.
Laptop Aur WiFi Requirements (Bahut Important)
Yeh job own laptop aur own WiFi maangti hai. Iska matlab:
Laptop
- Windows 10 ya usse upar, ya Mac
- Kam se kam 4GB RAM (8GB better rahega)
- Webcam aur microphone working hona chahiye (video calls ke liye)
- Battery backup accha ho (bich mein battery khatam na ho)
WiFi / Internet
- Minimum 10 Mbps speed (20 Mbps recommended)
- Unlimited data plan (kyunki poora din connected rehna hai)
- Backup option rakho – agar WiFi down ho jaye toh mobile hotspot se kaam kar sakte ho
Dhyaan rakho: Company laptop nahi degi. Agar aapke paas laptop nahi hai, toh pehle arrange karo, phir apply karo.
Kaise Apply Karein? (Application Process)
Is job ke liye directly HR ko call karna hai. Koi online form nahi barna, koi resume upload nahi karna (ho sakta hai baad mein mange).
Contact Number (Call HR):
| Name | Phone Number |
|---|---|
| Rehan | 9773254215 |
| Hadi | 8422972322 |
Steps:
- Apne phone mein inme se kisi bhi number ko dial karo.
- Apna naam batao aur bolo – “Main work from home chat process job ke liye call kar raha hoon.”
- Woh poochhenge – aapka experience, English speaking test le sakte hain.
- Agar sab theek raha, toh woh aapko next steps batayenge – interview schedule, documents, etc.
Important Tips for Call:
- Subah 10 am se shaam 6 pm ke beech call karo
- Apni English acchi se bolna – “Hello, good morning” se shuru karo
- Apna resume ready rakho (agar maange toh bhej sako)
- Shant jagah se call karo
Table Chart – Ek Nazar Mein Poori Job Details
| Category | Details |
|---|---|
| Job Title | Work from Home Chat Process / Customer Success Associate |
| Company | Indian MNC Company (Posted by Angel Consultants) |
| Industry | BPM / BPO |
| Work Mode | Permanent Work From Home (Ghar se kaam) |
| Job Type | Full Time, Permanent |
| Salary (Monthly) | Up to ₹20,000 per month |
| Salary (Annual CTC) | ₹1,00,000 – ₹2,50,000 per year |
| Experience Required | 0 – 5 years (Freshers welcome) |
| Education | Graduation Not Required (10th/12th pass can apply) |
| Total Openings | 50 |
| Applicants So Far | 50 |
| Post Date | Today (Fresh job) |
| Hiring Office Location | Delhi / NCR (but job is remote) |
| Key Skills Required | Excellent English speaking, own laptop, own WiFi |
| Work Type | Chat Process + Handling Calls |
| Contact Person 1 | Rehan – 9773254215 |
| Contact Person 2 | Hadi – 8422972322 |
| Department | Customer Success, Service & Operations |
| Role Category | Customer Success |
| Gender | Not specified (All can apply) |
| Age Limit | Not specified |
| Bond/Training Period | Not specified (ask HR) |
Kya Aapke Liye Yeh Job Sahi Hai? (Self-Assessment)
Neeche diye gaye sawaalon ke jawab do. Agar zyada sawaal ka jawab “haan” hai, toh yeh job aapke liye hai:
- Kya aapki English speaking acchi hai – bina hesitation ke baat kar sakte ho?
- Kya aapke paas apna laptop hai (company wala nahi, apna)?
- Kya aapke paas fast WiFi hai (10-20 Mbps speed)?
- Kya aap logo ki madad karna pasand karte ho?
- Kya aap paitient ho – gussa hone wale customers ko handle kar sakte ho?
- Kya aap typing kar sakte ho (slow hi sahi, lekin aana chahiye)?
- Kya aapke ghar mein kaam karne ke liye shaant jagah hai?
- Kya aap shift mein kaam kar sakte ho (kabhi subah, kabhi shaam, kabhi raat)?
- Kya aap 10th/12th pass ho ya usse zyada?
- Kya aapko ₹15,000-20,000 per month ki salary acceptable hai?
Agar 7 ya zyada sawaal ka jawab haan mein hai, toh aap apply karo. Call karo HR ko abhi.
Fayde Kya Kya Hain? (Benefits)
- Permanent Work From Home – Office jaane ka tension nahi. Petrol ka kharcha nahi. Time waste nahi.
- No Graduation Required – 10th/12th pass bhi apply kar sakte ho. Kisi ne degree nahi kari toh problem nahi.
- Freshers Welcome – 0 experience walo ke liye bhi mauka. Company train karegi.
- 50 Openings – Select hone ke chances bahut acche hain.
- Chat Process – Zyada tar kaam likh kar hoga, phone par baat kam karni padegi. Introverts ke liye accha hai.
- Indian MNC Company – Acchi company ke saath kaam karne ka mauka. Resume mein value add hoga.
- Salary Fixed hai up to ₹20,000 – No variable tension. Fixed amount milega.
- Full Time Permanent Job – Koi contract nahi, koi temporary nahi. Permanent employee banoge.
- Delhi/NCR ke aas paas walo ke liye bonus – Agar aap Delhi/NCR mein rehte ho, toh office kabhi bulaye toh ja sakte ho (lekin zyada tar ghar se hi kaam hoga)
- Immediate joining – Post aaj ki hai. Agar select ho gaye toh turant kaam shuru kar sakte ho.
Challenges Kya Ho Sakte Hain? (Nuksan)
Imaandaari se bata raha hoon – kuch challenges bhi hain:
- Own laptop aur WiFi chahiye – Company provide nahi karegi. Agar nahi hai toh pehle arrange karna padega.
- English speaking must hai – Agar English weak hai toh mushkil hogi. Interview English mein hoga.
- Shift flexible honi chahiye – Kabhi subah uthna pade, kabhi raat ko jaagna pade. Agar aap fixed time chahte ho toh yeh job mushkil hai.
- Salary ₹20,000 max hai – Koi bahut badi salary nahi hai. Agar aap zyada paisa chahte ho toh yeh aapke liye nahi hai.
- Calls bhi handle karne honge – Sirf chat nahi, phone pe bhi baat karni padegi. Kuch log phone pe baat karne se hesitate karte hain.
- Customer gussa ho sakta hai – Customer service mein yahi hota hai. Kabhi kabhi log gaali bhi de sakte hain. Aapko cool rehna hoga.
- HR ko call karna hoga – Koi online apply option nahi hai. Phone uthao aur call karo. Kuch log call karne se darte hain.
- Consultancy ke through hai – Angel Consultants hire kar rahi hai. Kabhi kabhi consultancy wale zyada commission lete hain. Salary kam mil sakti hai.
Typing Speed Kaise Badhayein? (Tips)
Chat process mein typing speed bahut kaam aati hai. Agar aap slow type karte ho, toh customers wait karte rahenge aur unko bura lagega.
Free typing practice websites:
- typing.com
- 10fastfingers.com
- keybr.com
Target: 30-40 words per minute minimum. 50+ words per minute accha hai.
English Speaking Kaise Improve Karein?
- Roz 15 minutes mirror ke saamne English mein baat karo
- English news dekho (BBC, CNN, Times Now)
- English songs suno aur lyrics padho
- Bolne mein hesitation mat rakho – galat bologe toh seekh jaoge
10 Frequently Asked Questions (FAQ) – Simple Bhasha Mein
Q1. Kya main 10th pass apply kar sakta hoon?
Haan, bilkul. Post mein likha hai “UG: Graduation Not Required”. 10th pass ya 12th pass – dono apply kar sakte ho. Bas English speaking acchi honi chahiye.
Q2. Kya mere paas laptop nahi hai toh main apply kar sakta hoon?
Nahi, laptop must hai. Company clear likhti hai “own laptop required”. Agar laptop nahi hai toh pehle arrange karo. Mobile se kaam nahi chalega.
Q3. Kya WiFi nahi hai, mobile internet se kaam chal sakta hai?
Post mein “own wifi connection” likha hai. Mobile internet se stable speed nahi milegi. Calls drop ho sakte hain. Isliye WiFi better hai. Agar mobile internet bahut fast hai (5G) toh ho sakta hai, lekin confirm kar lena HR se.
Q4. Kya yeh job genuine hai ya fake?
Job genuine lagti hai kyunki:
- Post aaj ki hai
- 50 openings hain
- Contact numbers diye hain
- Indian MNC company hai
Lekin apply karte time careful raho. Jab call karo, toh koi payment nahi maangni chahiye. Agar koi “registration fee” ya “security deposit” maange, toh samjho fake hai.
Q5. Kya main 12th fail hoon, apply kar sakta hoon?
Post mein specifically “Graduation Not Required” likha hai. 10th pass minimum hona chahiye. Agar aap 12th fail ho lekin 10th pass ho, toh apply kar sakte ho. Bas English acchi honi chahiye.
Q6. Salary exactly kitni milegi?
“Salary up to 20000” likha hai – matlab maximum ₹20,000. Exact salary aapke interview aur experience par depend karegi. Freshers ko shayad ₹12,000-15,000 milega. Experienced ko ₹18,000-20,000. Call karke HR se puch lena.
Q7. Kya yeh night shift hai?
Post mein shift timings nahi likhi. Customer service mein often rotational shifts hoti hain. Call karke confirm karo – “Shift kya hai? Day shift hai ya night shift?”
Q8. Kya main part time kar sakta hoon?
Nahi, post mein “Full Time, Permanent” likha hai. Part time nahi hai.
Q9. Interview kaise hoga?
Pehle aap HR ko call karoge. Woh phone pe hi basic questions pooch lenge. Phir shayad online interview (Google Meet/Zoom) hoga. Ya fir Delhi/NCR mein ho toh office bulaye. Confirm karna HR se.
Q10. Koi bond hai kya?
Post mein bond ke baare mein kuch nahi likha. Call karte time pooch lena – “Koi bond hai kya? Kitne mahine ka hai?” Generally BPOs mein 6-12 mahine ka bond hota hai. Agar bond hai toh terms acchi se padhna.
Extra Tips for Success – Agar Aap Select Ho Gaye
- Pehle 15 days training pe dhyan do – Company train karegi. Acchi se seekho. Questions poocho.
- Customer ko kabhi gussa mat dikhao – Chahe woh kitna bhi gussa ho, aap cool rehna. “I understand your concern” bolna.
- Typing shortcuts seekho – Common replies ke liye shortcuts bana lo. Time bachega.
- Internet backup rakho – Agar WiFi down ho jaye, toh mobile hotspot ready rakho.
- Daily reporting karo – Jo kaam kiya, woh log karo. Company ko dikhao ki aap active ho.
- Breaks lo – 1 ghante kaam, 10 minute break. Aankhon ko aaram do.
- Up skill karo – Chat process ke saath saath aur skills seekho (advanced Excel, CRM tools). Future mein promotion milega.
Conclusion – Kya Yeh Job Tumhare Liye Sahi Hai?
Dosto, agar aapko ghar baithe kaam karna hai, aapki English speaking acchi hai, aapke paas laptop aur WiFi hai, aur aapko ₹15,000-20,000 per month ki salary acceptable hai – toh yeh Work from Home Chat Process job aapke liye perfect hai.
Acchi baatein:
- Permanent WFH
- No graduation required
- Freshers welcome
- 50 openings – chances high
- Chat process (zyada typing, kam calling)
Dhyaan rakhne wali baatein:
- Own laptop aur WiFi chahiye
- English speaking acchi honi chahiye
- Shift flexible honi chahiye
- Salary up to ₹20,000 hai (zyada nahi)
To der kyun? Aaj hi Rehan (9773254215) ya Hadi (8422972322) ko call karo. Apna naam batao, job ke baare mein poocho, aur apna interview set karo.
Best of luck! Ghar baithe kamao, maze se raho.
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