Dosto, aaj kal job dhundhna mushkil hai, lekin agar aapko healthcare insurance, payer portals, aur RCM (Revenue Cycle Management) ka thoda bhi experience hai, toh yeh opportunity aapke liye sona hai. Company ka naam hai Harris Computer aur yeh apni unit Resolv ke through yeh job de rahi hai.
Yeh job full-time remote hai, lekin night shift hai (6pm se 3am). Location Mumbai (Vikhroli) likha hai – matlab agar kabhi office bulaye toh aas-paas rehna hoga. Over 100 people ne already apply kiya hai – matlab demand high hai.
Main aapko step-by-step samjhata hoon – kaam kya hai, kya chahiye, kitna milega, kya fayde hain, aur kaise apply karna hai. Chaliye shuru karte hain.
1. Company Kaun Si Hai? (Harris Computer aur Resolv)
Pehle company ko samajh lete hain.
Harris Computer ek bada software aur IT solutions company hai. Yeh healthcare, government, utility industries mein kaam karti hai.
Aur Resolv – yeh Harris ka ek business unit hai jo 2022 mein bana. Isme kuch purani aur experienced companies aake merge hui hain:
- Ultimate Billing
- First Pacific Corporation
- Innovative Healthcare Systems
- Innovative Medical Management
In sab companies ka 30+ saal ka experience hai healthcare revenue cycle mein. Simple bhasha mein – inka kaam hai hospital aur doctors ko unke paise dilwana insurance companies se. Jab koi patient hospital jaata hai, toh insurance company paise deti hai – lekin yeh process bahut complicated hai. Resolv us complicated process ko easy banata hai.
Yeh job isi Resolv unit ke liye hai.
2. Job Title Kya Hai?
Insurance Portal Coordinator
Matlab aap insurance companies ke portals (websites ya platforms) ko handle karoge. Jaise Availity, NaviNet, Optum, Zelis – yeh sab payer portals hain. In portals par jaakar claims check karna, access dena, registration karna – yeh sab aapka kaam hoga.
3. Job Type aur Location
| Cheez | Detail |
|---|---|
| Job Type | Full-time (puri time naukri) |
| Work Mode | Remote (ghar se kaam) |
| Shift Timings | 6pm – 3am (Night Shift) |
| Location | Mumbai (Vikhroli) – though remote hai, but company chahti hogi ki aas-paas ho agar kabhi office bulana ho |
| Responses managed off LinkedIn | LinkedIn ke bahar apply process hoga – email ya company portal se |
4. Job Summary (Simple Mein)
Company dhundh rahi hai ek detail-oriented aur proactive insaan jo payer portal access manage kar sake. Aapko insurance companies ke saath baat karni hai, unke forms bharne hain, documentation submit karni hai, aur internal teams ko portal access dena hai.
Aap ek tarah se bridge hoge – insurance company aur apni team ke beech.
5. Key Responsibilities (Roz kya karna hoga)
Main har responsibility ko simple example ke saath samjha raha hoon.
a. Payer-specific requirements research karna
Har insurance company ka apna alag rule hota hai portal access ke liye. Kisi ko ek form chahiye, kisi ko do. Aapko research karna hai ki kis payer ka kya process hai.
Example: UnitedHealthcare ka portal access lene ke liye W-9 form chahiye, lekin Cigna ka alag form chahiye. Aap yeh sab pata karoge.
b. Insurance companies se communication
Phone call ya email karke insurance company se poochhna hai ki portal registration kaise karein. Kaun se documents chahiye, kitna time lagega, kya fees hai – sab kuch.
c. Portal registrations complete karna
Forms bharo, documents attach karo, submit karo. Jaise aap kisi website par account banate ho – waise hi yeh portal accounts banane hote hain, lekin thoda zyada official.
d. Administrative accounts set up aur manage karna
Ek baar portal access mil gaya, toh aapko admin account banani hai – jisse aage jaake doosre team members ko access de sako.
e. User access grant aur maintain karna
Internal stakeholders (matlab aapki team ke log, billing team, AR team) ko portal par login dena, unki permissions set karna, aur agar koi chhodta hai toh access hatana.
f. Troubleshoot portal access issues
Koi team member login nahi kar pa raha? Password bhool gaya? Portal down hai? Aapko payer ke support se baat karke issue resolve karna hai.
g. Documentation maintain karna
Har portal ka username, password, security questions, workflows – sab kuch likh ke rakhna hai. Kahan kaunsa document rakha hai, kab register kiya tha – sab record.
h. Cross-functional teams ke saath collaboration
Billing team, AR team, IT team – sabke saath baat karni hai taaki timely onboarding ho.
i. Compliance ensure karna
Company ke policies aur payer ke guidelines follow karna. Koi bhi galat access nahi dena, koi bhi form galat nahi bhar dena.
j. Specific portals ka understanding hona chahiye
Post mein likha hai – Optum, Zelis, Availity – in portals ka basic knowledge hona chahiye. Agar nahi hai toh seekhna padega.
k. RCM knowledge (mandatory)
Basic RCM (Revenue Cycle Management) aana chahiye. Kya hota hai? Patient registration se lekar insurance se paisa aane tak ka poora process.
l. AR experience (1-2 years mandatory)
AR ka matlab Accounts Receivable. Insurance companies se baaki paise recover karna – iska experience 1-2 saal ka chahiye.
6. Required Skills aur Qualifications
Company ne kuch cheezein compulsory rakhi hain:
| Requirement | Simple Explanation |
|---|---|
| Graduate in Any Field | Kisi bhi stream se graduate ho – B.Com, BA, B.Sc, BCA, kuch bhi |
| Basic RCM knowledge | Pata hona chahiye ki healthcare billing kaise kaam karti hai |
| AR experience 1-2 years | Insurance companies se pending payments recover karne ka experience |
| Understanding of healthcare insurance plans | Medicare, Medicaid, Commercial payers – inke baare mein jaankari |
| Proficient with payer portals | Availity, NaviNet, Trizetto – yeh portals aane chahiye |
| Attention to detail | Chhoti chhoti cheezein notice karna – form mein koi mistake nahi honi chahiye |
| Excellent communication | English mein likhna aur bolna dono accha hona chahiye |
| Ability to troubleshoot | Portal mein issue aaya toh khud solve karne ki koshish karo |
| MS Office proficiency | Excel, Word, Outlook aana chahiye |
7. Preferred Skills (Agar yeh honge toh fayda)
Yeh optional hai, lekin agar hain toh selection chances high ho jaate hain:
- Problem-Solver – billing discrepancies ko identify aur resolve karna
- Organized – high volume of medical remittances handle karna
- Clear Communicator – payment issues ko team ke saath discuss karna
- Analytical – healthcare financial data aur denial patterns samajhna
8. Behavioural Skills (Kaisa insaan chahiye)
Company chahti hai ki aap:
- Problem-Solver ho: Jab koi claim reject ho, toh aapko pata ho kahan problem hai aur kaise thik karna hai.
- Organized ho: Roz sau sau claims aate honge, unko track karna, follow up karna – sab systematic hona chahiye.
- Clear Communicator ho: Agar koi payment nahi aayi, toh team ko clearly bata paana ki kya issue hai.
- Analytical ho: Data dekhte hi samajh jaana ki kis insurance company se kitna pending hai, kis pattern se denial aa rahe hain.
9. Shift Timings – Night Shift (6pm to 3am)
Yeh sabse important part hai. Shift hai 6pm se 3am – raat ka shift.
Kyunki company US clients ke saath kaam karti hai (America ke insurance companies, hospitals). Wahan subah ke 9 baje hote hain jab India mein raat ke 9-10 baje hote hain. Isliye aapko US time zone ke hisaab se kaam karna padega.
Kya problem ho sakti hai?
- Neend ka pattern bigad sakta hai.
- Social life par asar padta hai.
- Family ke saath time kam milta hai.
Kya fayda hai?
- Day time free hota hai – shaadi, banking, shopping, doctor appointment – sab kar sakte ho.
- Night shift allowance milta hai (company mention nahi kiya, but generally milta hai).
- Cab facility? Post mein nahi likha, but puch lena.
Tips for night shift:
- Din mein 6-7 ghanti ki neend pakki karo.
- Black curtains laga lo room mein.
- Caffeine kam piyo.
- Weekend par apna schedule mat bigaado.
10. Benefits (Kya kya milega)
Company ne kuch benefits likhe hain. Main detail mein samjhata hoon:
| Benefit | Explanation |
|---|---|
| Annual Public Holidays as applicable | Jo bhi government public holidays hote hain India mein – woh milenge |
| 30 days total leave per calendar year | Ek saal mein 30 din ki chhutti – bahut hai! Isme sick leave, casual leave, annual leave sab included |
| Mediclaim policy | Health insurance – agar hospital mein bharti ho toh company pay karegi |
| Lifestyle Rewards Program | Kuch rewards milenge – maybe Amazon voucher, movie ticket, ya gym membership |
| Group Term Life Insurance | Agar kuch ho jaaye (god forbid) toh family ko paisa milega |
| Gratuity | Long-term rehne par bonus – minimum 5 saal complete karne par milta hai |
Aur more – likha hai, toh aur bhi benefits honge jaise PF, bonus, etc.
11. Table Chart – Weekly Time Split (40 hours week)
Maan lo aap full-time 40 ghante kaam kar rahe ho (6pm-3am, 5 days a week). Aapka time kahan jaayega:
| Task | Ghante (per week) | Kya Karna Hai |
|---|---|---|
| Portal registrations & documentation | 10 ghante | Naye payer portals par account banana, forms bharo, docs submit karo |
| User access management | 6 ghante | Internal team ko access dena, permission set karna, revoke karna |
| Troubleshooting portal issues | 5 ghante | Login issues, password reset, portal down – payer se baat karke solve karo |
| Research payer requirements | 4 ghante | Naye payer ke rules samajhna – kaun se documents chahiye, kya process hai |
| Communication with insurance companies | 4 ghante | Phone call / email – portal access ke liye follow up |
| Collaboration with internal teams | 4 ghante | Billing team, AR team ke saath meetings aur coordination |
| Documentation & reporting | 4 ghante | Portal credentials, workflows, process documents maintain karna |
| Training & learning | 3 ghante | Naye portals seekhna, RCM updates padhna |
| Total | 40 ghante |
12. Kya Aapke Liye Sahi Hai? (Pros aur Cons)
Pros (Fayde)
- Remote job – ghar baithe kaam, no commute, no traffic.
- Full-time stable job – contract nahi, permanent job hai.
- 30 days leave – ek saal mein 30 din chhutti, bahut badi baat hai.
- Mediclaim aur life insurance – family ke liye safety.
- Gratuity – long-term rehne par bonus.
- Healthcare industry – yeh industry kabhi band nahi hoti, job security acchi hai.
- Experience – agar aage RCM ya healthcare IT mein jaana hai, toh yeh accha starting point hai.
Cons (Nuksan)
- Night shift – 6pm to 3am, sabke liye possible nahi hai.
- Location constraint – Mumbai (Vikhroli) likha hai, toh agar door rehte ho toh problem ho sakti hai agar kabhi office bulaye.
- High pressure – insurance portals kabhi kabhi down ho jaate hain, claims pending hote hain – thoda stress ho sakta hai.
- AR experience mandatory – agar 1-2 saal ka AR experience nahi hai toh apply nahi kar sakte.
- RCM knowledge chahiye – naye log jo healthcare billing nahi jaante, unke liye mushkil hoga.
13. Kaise Apply Karein? Selection Process Kya Hoga?
LinkedIn par “Apply” button hoga ya external link. Process kuch aisa ho sakta hai:
Step 1: Resume bhejo – jisme RCM, AR, payer portals ka experience clearly likho.
Step 2: Resume shortlist – agar experience match karta hai toh aage.
Step 3: Online test – shayad RCM aur payer portals par basic test ho sakta hai.
Step 4: HR interview – basic details, shift timings confirm, salary negotiation.
Step 5: Technical / Operations interview – yahan puchenge ki kaunse portals aate hain, AR ka experience kya hai, denial handling kaise karte ho.
Step 6: Offer letter – select hone par offer letter aayega.
Step 7: Background verification – company verify karegi ki aapne sahi experience likha hai ya nahi.
Step 8: Onboarding – remote onboarding hoga, laptop milega ya apna use karna hoga (yeh puch lena).
14. Resume Kaise Banaye? (Tips for This Job)
Aapka resume agar is job ke liye banana hai toh yeh cheezein zaroor likho:
- Summary section mein:
- “Insurance Portal Coordinator with 2+ years of AR experience in healthcare RCM”
- “Proficient in Availity, NaviNet, Optum, Zelis portals”
- Experience section mein:
- Kis company mein kaam kiya, kaunse portals handle kiye, kitne claims follow up kiye.
- Example: “Managed 50+ payer portal registrations and user access for 100+ internal stakeholders”
- Skills section mein:
- Payer portals (Availity, NaviNet, Trizetto, Optum, Zelis)
- Medicare, Medicaid, Commercial payers
- MS Excel, MS Outlook
- Denial management, AR follow up
- Education: Graduate in any field – B.Com, BA, B.Sc, BCA, kuch bhi likh do.
- Certifications (if any): Koi RCM certification hai toh zaroor likho – jaise CPC, CRCR.
15. F&Q (Frequently Asked Questions) – Aam Sawaal Jawab
Sawaal 1: Kya fresher apply kar sakta hai?
Jawaab: Nahi. Post mein clearly likha hai “AR experience of 1-2 years” mandatory. Agar experience nahi hai toh mat karo.
Sawaal 2: Kya mujhe Availity, NaviNet aana chahiye?
Jawaab: Haan, preferred hai. Agar nahi aate toh kam se kam basic understanding honi chahiye ki yeh portals kya kaam karte hain. Seekh sakte ho, lekin interview mein puchenge.
Sawaal 3: Kya yeh job pure India se remote hai?
Jawaab: Post mein location Mumbai (Vikhroli) likha hai. Iska matlab ho sakta hai ki company chahti hai ki aap Mumbai mein ho, agar kabhi office bulana ho. Apply karne se pehle HR se confirm karo.
Sawaal 4: Night shift ke liye koi allowance milega?
Jawaab: Post mein nahi likha, but generally night shift jobs mein allowance milta hai. Interview mein zaroor puch lena.
Sawaal 5: Koi bond hai kya?
Jawaab: Post mein nahi likha. Lekin puch lena interview mein – kitne saal ka bond hai, agar beech mein chhoda toh kya penalty hai.
Sawaal 6: Laptop company degi ya apna use karna hoga?
Jawaab: Post mein nahi likha. Ye bhi interview mein confirm karo. Remote jobs mein kabhi kabhi company laptop deti hai, kabhi apna use karna padta hai.
Sawaal 7: Kya part-time hai?
Jawaab: Nahi, full-time hai. 6pm se 3am, 5 days a week.
Sawaal 8: Kya male/female dono apply kar sakte hain?
Jawaab: Haan, gender based koi restriction nahi hai.
Sawaal 9: Kya 12th pass apply kar sakta hai?
Jawaab: Nahi. Graduate in any field chahiye.
Sawaal 10: Interview online hoga ya offline?
Jawaab: Mostly online (video call) hoga. Lekin location Mumbai likha hai toh shayad final round offline ho sakta hai. Confirm karo.
Sawaal 11: Kya US shift hai?
Jawaab: Haan, 6pm-3am US Eastern Time zone ke hisaab se hai. Kyunki US mein subah 8-9 baje hote hain tab India mein raat ke 6-7 baje.
Sawaal 12: Kya mereko Medicare, Medicaid nahi aata toh chalega?
Jawaab: Post mein likha hai “strong understanding of healthcare insurance plans (Medicare, Medicaid, Commercial payers)” – toh aana chahiye. Agar nahi aata toh pehle seekh lo, phir apply karo.
Sawaal 13: Kya yeh job genuine hai?
Jawaab: Harris Computer ek established company hai. Resolv bhi registered hai. LinkedIn par reposted 16 hours ago likha hai – toh genuine lagti hai. Phir bhi apply karte time company ka official website check kar lena.
Sawaal 14: Salary kitni milegi?
Jawaab: Post mein nahi likha. Healthcare RCM jobs mein generally 3-6 LPA (lakh per annum) hoti hai for this role. Night shift + portal coordinator role ho toh 4-7 LPA tak ho sakti hai. Interview mein puch lena.
Sawaal 15: Kya mereko RCM certification chahiye?
Jawaab: Zaroori nahi, but preferred hai. Agar hai toh resume mein highlight karo.
16. Antim Baat (Conclusion)
Dosto, yeh Insurance Portal Coordinator job unke liye hai jo:
- Healthcare RCM mein kaam karna chahte hain
- Night shift handle kar sakte hain
- 1-2 saal ka AR experience rakhte hain
- Payer portals (Availity, NaviNet, etc.) se familiar hain
Agar aap Mumbai mein rehte ho (ya aas-paas), night shift se problem nahi hai, aur RCM ka experience hai – toh yeh opportunity bahut acchi hai. 30 days leave, mediclaim, gratuity – yeh sab benefits bahut kam companies deti hain.
Bas apna resume strong banao, portals ke names likho, AR experience highlight karo, aur apply karo. Night shift mein discipline chahiye – neend ka schedule manage karna padega.
All the best! Apply karne se pehle ek baar Harris Computer ki official website check kar lena aur HR se saare doubts clear kar lena.
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