Introduction – Ye Job Kya Hai?
Dosto, aaj hum baat karne wale hain ek Work From Home Customer Support ki job ke baare mein. Ye job TP company ne post ki hai. TP ek bahut badi company hai jiski 3.8 lakh se zyada reviews hain, matlab ye ek established aur bharose mand company hai.
Is job mein aapko chat ke through customers ki help karni hai. Yani aap phone pe baat nahi karenge, balki typing karke customers ke sawalon ka jawab denge. Ye job fully remote hai, matlab aap ghar se kaam kar sakte hain. Hiring office Mohali mein hai, lekin aap desh ke kisi bhi kone se kaam kar sakte hain.
Is job mein 0 se 5 saal tak ke experience wale log apply kar sakte hain. Salary ₹50,000 se ₹2.25 lakhs per annum hai. Sabse important baat – isme 50 openings hain, matlab bahut logon ko mauka mil sakta hai.
Job Description – Kaam Kya Karna Hoga?
Is job mein aap customer support executive honge, lekin chat process mein. Matlab aapko phone pe baat nahi karni, balki type karke customers ki madad karni hai.
Main Responsibilities – Rozana Ke Kaam:
- Chat Ke Through Customer Support Dena: Customers apni problems likh kar bhejenge, aapko unka jawab type karke dena hai. Jaise kisi ko koi product nahi mil raha, payment mein issue hai, ya koi technical problem hai – aapko unki madad karni hai.
- Queries Resolve Karna: Customers ke sawalon ka sahi aur jald se jald jawab dena hai. Unka issue solve karna hai taaki woh khush rahein.
- Customer Satisfaction Maintain Karna: Har customer ko achha experience dena hai. Agar customer khush hai toh company ka reputation achha rehta hai.
- Rotational Shifts Mein Kaam Karna: Ye job 6 din kaam aur 1 din off wali hai. Shifts rotate hoti rahengi – kabhi morning shift, kabhi evening shift, kabhi night shift. Aapko flexible rehna hoga.
- High Volume of Chats Handle Karna: Kabhi-kabhi bahut saare customers ek saath chat karenge. Aapko sabko respond karte rehna hai, ek customer se doosre customer ke beech quickly switch karna hai.
- Issue Escalation: Agar koi issue aap solve nahi kar pa rahe toh usko senior team ya technical team ke paas bhejna hai.
- Data Entry and Documentation: Har chat ka record rakhna hai. Konsa customer aaya, kya problem thi, kaise solve ki – ye sab track karna hai.
- Work on EDR Software: Company ka ek software (EDR – Endpoint Detection and Response) aapke laptop mein install hoga. Iska kaam ye hai ki customer data safe rahe. Isko properly use karna hoga.
- Quality Standards Follow Karna: Company ki taraf se kuch rules honge – kaise baat karni hai, kitna time lena hai, kya bolna hai aur kya nahi – sab follow karna hoga.
Eligibility Criteria – Kaun Apply Kar Sakta Hai?
Is job ke liye kuch eligibility criteria hain. Agar aap inko match karte hain toh apply kar sakte hain.
Basic Requirements:
| Criteria | Detail |
|---|---|
| Education | Any Graduate – kisi bhi stream se graduate ho sakte ho |
| Experience | 0 to 5 years – freshers bhi apply kar sakte hain |
| Language Skills | English aur Hindi dono achhi tarah aani chahiye |
| Shift Flexibility | Rotational shifts mein kaam kar sakte hain (6 days working) |
Communication Skills – Kaisi English/Hindi Chahiye?
- English: Aapki English clear honi chahiye. Chat mein customers ko likh kar samjhana hai, isliye writing skills achhi honi chahiye. Grammatically correct likhna aana chahiye.
- Hindi: Hindi mein bhi likhna aana chahiye. Bahut se customers Hindi mein baat karte hain, isliye Hindi typing bhi aani chahiye.
- Typing Speed: Chats mein jald se jald reply dena hota hai, isliye typing speed 30-40 WPM minimum honi chahiye.
Experience – Freshers Welcome?
Haan, is job mein freshers bhi apply kar sakte hain. Koi experience nahi hai toh bhi chalega. Company training provide karegi. Agar aapko customer support ka experience hai toh aur achha hai, lekin zaroori nahi hai.
Shifts – Kya Flexible Rehna Hoga?
Haan, is job mein rotational shifts hain. Matlab:
- Kabhi morning shift (6 AM – 2 PM)
- Kabhi evening shift (2 PM – 10 PM)
- Kabhi night shift (10 PM – 6 AM)
Ye shifts rotate hoti rehti hain. Kuch hafton mein morning, kuch mein night. Aapko har shift mein kaam karne ke liye ready rehna hoga.
Technical / System Requirements – Kya Laptop Chahiye?
Ye sabse important part hai. Kyonki ye work-from-home job hai, isliye aapko apna khud ka laptop aur proper setup lana hoga. Company kuch strict technical requirements rakhti hai. Agar aapke paas ye nahi hain toh aap apply nahi kar sakte.
1. Laptop / System Specifications:
| Component | Minimum Requirement |
|---|---|
| Processor | Core i5, 8th Generation ya usse upar |
| RAM | Minimum 8 GB |
| Operating System | Windows 10 ya usse upar |
| Camera | Mandatory – built-in ya external dono chalega |
Kyun ye requirements hain? Customer support software heavy hota hai, aur multiple tools ek saath chalte hain – chat system, CRM, EDR software, video call tool. Isliye powerful laptop chahiye.
2. Internet Connection:
| Requirement | Detail |
|---|---|
| Speed | Minimum 20 Mbps (uploading aur downloading dono) |
| Stability | Stable connection hona chahiye, beech mein disconnect na ho |
Kyun? Chats real-time hoti hain. Agar internet slow hai toh reply late jayega aur customer unhappy ho jayega. 20 Mbps speed ensure karti hai ki chats smoothly chalein.
3. Headset:
| Requirement | Detail |
|---|---|
| Type | USB headset with noise cancellation |
| Suggested Brand | Big Passport (online available at reasonable prices) |
Noise cancellation kyun? Aap ghar se kaam kar rahe hain, ghar mein background noise ho sakti hai (TV, family, road noises). Noise-cancelling headset ensure karta hai ki aap customers ki baat clearly sun sakein aur customer bhi aapko sahi se sun sake.
4. UPS (Uninterruptible Power Supply):
| Requirement | Detail |
|---|---|
| Backup | Minimum 2 hours backup |
| Purpose | Bijli jaane par bhi kaam continue rakhe |
Kyun zaroori hai? Agar bijli chali gayi aur UPS nahi hai toh aapka laptop band ho jayega, chat disconnect ho jayegi, aur customer ka issue pending reh jayega. 2 hours backup ensures ki bijli jaane ke baad bhi aap kaam kar sakte hain.
5. EDR Software Installation:
| Requirement | Detail |
|---|---|
| What is EDR? | Endpoint Detection and Response – ek security software |
| Mandatory? | Haan, company ke technical team ko install karna hoga |
EDR kya karta hai? Customer data confidential hota hai. Koi hacker ya virus data ko steal na kare, isliye ye security software installed hota hai. Company isko remotely install karegi.
Salary Details – Kitni Milegi?
Is job mein salary ₹50,000 se ₹2.25 lakhs per annum hai. Yani ₹4,166 se ₹18,750 per month.
Salary Breakdown:
| Salary Component | Amount |
|---|---|
| Annual Salary Range | ₹50,000 – ₹2,25,000 |
| Monthly Salary (Approx.) | ₹4,166 – ₹18,750 |
| Entry Level (0-1 year) | ~₹1.0 – ₹1.5 LPA |
| Experienced (2-5 years) | ~₹1.8 – ₹2.25 LPA |
Market Comparison:
- India mein customer support executive ki average salary ₹2.0 – ₹3.5 lakhs per year hoti hai.
- Is job ki salary thodi kam hai (₹50,000 – ₹2.25 LPA), kyunki ye chat support hai aur freshers ke liye hai.
- Good news: 50 openings hain, toh selection chances bahut achhe hain.
Benefits (Ho Sakta Hai, Exact Nahi Bataya):
- Work from home – travelling ka kharcha nahi
- 6 din kaam, 1 din off
- Training provided
- Career growth opportunities
Work Schedule – Timing Aur Shifts:
| Schedule Detail | Information |
|---|---|
| Working Days | 6 days a week |
| Off Day | 1 day (rotating) |
| Shift Type | Rotational shifts |
| Shift Timings | Morning, Evening, Night (as per roster) |
| Shift Rotations | Every few weeks change hoti hai |
Typical Shift Timings:
- Morning Shift: 6:00 AM – 2:00 PM
- Evening Shift: 2:00 PM – 10:00 PM
- Night Shift: 10:00 PM – 6:00 AM
Is Night Shift Compulsory?
Haan, rotational shifts ka matlab hai ki sabko night shift bhi karni padegi. Agar aap night shift nahi kar sakte toh ye job aapke liye nahi hai.
Company Information – TP Ke Baare Mein:
| Detail | Information |
|---|---|
| Company Name | TP (Teleperformance) |
| Industry | BPM / BPO (Business Process Management / Business Process Outsourcing) |
| Company Reputation | 3.8 lakh+ reviews – bahut badi company |
| Global Presence | World’s largest customer experience management company |
| Hiring Office | Mohali |
| Job Type | Work From Home (Remote) |
TP Ke Baare Mein Kuch Facts:
- TP duniya ki sabse badi BPO companies mein se ek hai.
- 80+ countries mein inke offices hain.
- 4 lakh+ employees worldwide.
- India mein bahut saare cities mein inke offices hain – Delhi, Mumbai, Bangalore, Mohali, Hyderabad, etc.
- Is job mein hiring office Mohali mein hai, but aap kahin se bhi kaam kar sakte hain.
How to Apply – Apply Kaise Karein?
Application Process:
| Step | Action |
|---|---|
| Step 1 | Apna updated resume/CV ready rakhein |
| Step 2 | Whatsapp pe resume bhejein: 8796779218 |
| Step 3 | Ya job portal (Naukri, Indeed, LinkedIn, etc.) se apply karein |
| Step 4 | Shortlist hone par interview call aayega |
| Step 5 | Laptop specifications check hongi |
| Step 6 | Online interview (Zoom/Google Meet) |
| Step 7 | Selection ke baad training start hogi |
Important:
- Early Applicant: Jaldi apply karein kyunki “Early Applicant” status hai aur 100+ log already apply kar chuke hain.
- 100+ Applicants: 100 se zyada log apply kar chuke hain, lekin 50 openings hain toh chances achhe hain.
- Openings: 50 positions hain – bahut log select honge.
Documents Required:
- Updated Resume/CV
- Photo ID (Aadhar, PAN, etc.)
- Educational certificates (graduation certificates)
- Experience certificates (agar hain toh)
- Laptop specification proof (system info screenshot)
Pros and Cons – Fayde Aur Nuqsaan:
Advantages (Fayde):
| Pros | Reason |
|---|---|
| 50 Openings | Selection ke bahut chances hain |
| Work From Home | Ghar se kaam, office nahi jaana |
| Freshers Welcome | Experience nahi hai toh bhi chalega |
| Training Provided | Company seekhane ke liye training degi |
| Any Graduate | Kisi bhi stream se graduate ho toh apply kar sakte ho |
| Big Company | TP ek reputed company hai, resume mein achha lagta hai |
| Chat Process | Phone pe nahi, chat karke kaam – introverts ke liye achha |
| Flexible Shifts | Morning, evening, night – rotate hote rehte hain |
Disadvantages (Nuqsaan):
| Cons | Reason |
|---|---|
| Salary Thodi Kam | ₹50,000 – ₹2.25 LPA average se thoda kam hai |
| 6 Days Working | Hafta mein sirf 1 din off |
| Rotational Shifts | Night shift bhi karni padegi |
| Strict Technical Requirements | Core i5, 8GB RAM, 20 Mbps internet – sab khud lana padega |
| UPS Mandatory | Bijli backup ke liye UPS khud lena hoga |
| EDR Installation | Aapke system pe company ka security software install hoga – privacy thodi compromise ho sakti hai |
| Camera Mandatory | Pura din camera on rakhna padega |
| Weekend Off Nahi | Off day fixed nahi, rotation pe depend hai |
Skills Required – Kya Skills Chahiye?
Must-Have Skills:
- Communication Skills (English + Hindi) – Chat mein sahi tarah likhna aana chahiye. Dono languages mein clear aur grammatically correct likhna.
- Typing Speed – 30-40 WPM minimum. Chat process mein speed bahut matter karti hai.
- Customer Handling Skills – Customers kabhi kabhi angry bhi ho sakte hain. Unko calmly handle karna aana chahiye.
- Basic Computer Knowledge – Laptop chalana aana chahiye. Browser, email, software – sab use karna aana chahiye.
- Multitasking – Ek saath multiple chats handle karna, customers ke beech quickly switch karna.
- Problem Solving – Customer ke issue ka solution sochna aur dhundhna.
- Patience – Same question baar-baar poochhne walon ko patience se jawab dena.
Good-to-Have Skills:
- BPO / Customer Support experience
- CRM software knowledge (Salesforce, Zendesk, etc.)
- Previous chat support experience
- Fast typing speed (40+ WPM)
Education Qualification – Kya Padhai Chahiye?
| Qualification | Requirement |
|---|---|
| Minimum | Any Graduate (kisi bhi stream se) |
| Preferred | B.Com, BBA, BA, B.Sc, B.Tech – kuch bhi chalega |
| Not Eligible | 12th pass ya 10th pass – graduation mandatory hai |
Note: Job description mein clearly likha hai “UG: Any Graduate”, isliye graduate hona zaroori hai. Freshers apply kar sakte hain.
Work Environment – Ghar Se Kaam Kaise Hoga?
Typical Work Day:
- Shift Start: Shift ke time pe laptop on karein, system check karein, EDR software check karein.
- Login: Chat system mein login karein, availability set karein.
- Chats Start: Customers chat karenge, aapko unko respond karna hai.
- Breaks: Short breaks milte hain – tea/coffee break, lunch break.
- Shift End: Sab chats close karein, report submit karein, system logout karein.
Workspace Requirements:
- Quiet Room: Background noise nahi hona chahiye.
- Good Lighting: Camera pe aap clear dikhne chahiye.
- Stable Internet: WiFi ya Ethernet connection – dono stable hona chahiye.
- Proper Desk and Chair: Pura din baithna hai toh comfortable hona chahiye.
Training – Kya Training Milegi?
Haan, company training provide karegi:
- Duration: 2-4 weeks training
- Mode: Online training (Zoom/Teams)
- Topics: Company policies, chat handling, software usage, communication skills, escalation process
- Stipend: Training ke dauran stipend milta hai ya nahi – ye confirm karna hoga
Conclusion – Final Summary:
Ye Work From Home Customer Support (Chat Process) job ek achha mauka hai un logon ke liye jo ghar se kaam karna chahte hain, chat ke through customers ki madad karna chahte hain, aur kisi reputed company mein career start karna chahte hain.
Highlights Recap:
✅ 50 Openings – selection chances bahut achhe
✅ Work From Home – ghar se kaam
✅ Freshers Welcome – experience nahi hai toh bhi chalega
✅ Any Graduate – kisi bhi stream se graduate ho toh apply kar sakte ho
✅ TP Company – bahut reputed company
✅ Chat Process – phone nahi, typing karke kaam
Challenges:
⚠️ Salary Thodi Kam – ₹50,000 – ₹2.25 LPA (freshers ke hisaab se theek hai)
⚠️ 6 Days Working – sirf 1 din off
⚠️ Rotational Shifts – night shift bhi karni padegi
⚠️ Technical Requirements Strict – Core i5, 8GB RAM, 20 Mbps internet, UPS, headset – sab khud lana padega
Agar aap graduate hain, aapko English-Hindi aati hai, aap chat ke through logon ki madad karna chahte hain, aur aapke paas required laptop setup hai, toh ye job aapke liye perfect hai.
Table Chart – Complete Job Summary:
| Parameter | Details |
|---|---|
| Job Title | Work From Home Customer Support (Chat Process) |
| Company | TP (Teleperformance) |
| Company Reviews | 3,840.4K Reviews |
| Location | Fully Remote (Hiring Office: Mohali) |
| Salary | ₹50,000 – ₹2,25,000 per year |
| Experience | 0 – 5 years |
| Education | Any Graduate (Graduation Mandatory) |
| Employment Type | Full Time, Permanent |
| Working Days | 6 Days Working |
| Off Day | 1 Day (Rotating) |
| Shifts | Rotational Shifts (Morning, Evening, Night) |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Role Category | Customer Success |
| Openings | 50 |
| Applicants | 100+ |
| Posted | 1 week ago |
| Application Method | WhatsApp Resume: 8796779218 |
| Laptop Required | Core i5 8th Gen+, 8GB RAM, Windows 10+ |
| Camera Required | Mandatory |
| Internet Speed | Minimum 20 Mbps |
| Headset Required | USB Noise Cancelling (Suggested: Big Passport) |
| UPS Required | Mandatory, 2 hours backup |
| EDR Installation | Mandatory |
| Key Skills | Chat Support, Chat Process, BPO, Customer Support, Web Chat, English, Hindi |
| Typing Speed | 30-40 WPM (Preferred) |
Frequently Asked Questions (FAQs):
Q1: Kya main fresher apply kar sakta hoon?
Ans: Haan, bilkul. Isme 0-5 years ka experience range hai, isliye freshers bhi apply kar sakte hain.
Q2: Kya 12th pass apply kar sakta hai?
Ans: Nahi, is job mein Any Graduate chahiye. 12th pass eligible nahi hai.
Q3: Salary kitni hai exact?
Ans: Salary range ₹50,000 – ₹2,25,000 per annum hai. Experience aur performance ke hisaab se decide hogi.
Q4: Kya office jaana padega?
Ans: Nahi, ye fully remote job hai. Aap ghar se kaam kar sakte hain. Hiring office Mohali mein hai, but aap kahin se bhi kaam kar sakte hain.
Q5: Laptop mein kya specifications chahiye?
Ans: Core i5, 8th Generation ya upar, 8GB RAM, Windows 10 ya upar – ye mandatory hai.
Q6: Kya camera zaroori hai?
Ans: Haan, camera mandatory hai. Built-in webcam ya external dono chalega.
Q7: Internet speed kitni chahiye?
Ans: Minimum 20 Mbps uploading aur downloading dono mein. Stable connection hona chahiye.
Q8: Kya UPS zaroori hai?
Ans: Haan, UPS mandatory hai with minimum 2 hours backup. Bijli jaane par kaam continue rakhna hai.
Q9: Kya headset company degi?
Ans: Nahi, aapko khud headset lana hoga. USB noise cancelling headset hona chahiye. Suggested brand: Big Passport.
Q10: EDR kya hai?
Ans: EDR matlab Endpoint Detection and Response – ye ek security software hai jo company aapke system pe install karegi. Customer data safe rakhne ke liye.
Q11: Kya training milegi?
Ans: Haan, company training provide karegi – 2-4 weeks online training hogi.
Q12: Shifts kaise hain?
Ans: Rotational shifts hain – morning, evening, aur night shift. Har kuch hafton mein shift change hoti hai. 6 days working, 1 day off.
Q13: Night shift compulsory hai kya?
Ans: Haan, rotational shifts mein night shift bhi karni padegi. Agar aap night shift nahi kar sakte toh ye job aapke liye nahi hai.
Q14: Kitni openings hain?
Ans: 50 openings hain. Bahut logon ko mauka mil sakta hai.
Q15: Apply kaise karein?
Ans: Apna updated resume WhatsApp pe 8796779218 pe bhejein. Ya job portal (Naukri, Indeed, LinkedIn) se apply karein.
Q16: Kya part-time ho sakta hai?
Ans: Nahi, ye full-time job hai – 6 din kaam, 1 din off.
Q17: Kya koi specific graduation chahiye?
Ans: Nahi, Any Graduate chalega – B.Com, BBA, BA, B.Sc, B.Tech – kuch bhi.
Q18: Kya Hindi typing aani chahiye?
Ans: Haan, Hindi aur English dono mein typing aani chahiye kyunki dono languages ke customers aate hain.
Q19: Experience certificate chahiye kya?
Ans: Freshers ke liye nahi. Experienced walon ko certificate dena hoga (agar hain toh).
Q20: Kya company background verification karegi?
Ans: Haan, TP ek reputed company hai, toh background verification karegi.
Bonus Tips – Interview Ke Liye Tayyari:
- Typing Practice Karein: 30-40 WPM speed target karein. Free typing test websites pe practice karein.
- English aur Hindi Practice: Dono languages mein likhne ki practice karein. Common customer queries likh kar dekhein.
- Laptop Setup Ready Rakhein: Interview se pehle laptop check karein – camera, internet, headset sab theek ho.
- Resume Update Karein: Apna resume update karein, skills highlight karein.
- Company Research Karein: TP ke baare mein thoda research kar lein – company kya karti hai, kahan hai, etc.
- Shift Flexibility Dikhayein: Interview mein bata dein ki aap rotational shifts aur night shift ke liye ready hain.
Good Luck! Apply Fast! 🚀
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